How much does EvaluAgent cost?

EvaluAgent is a paid product. The listed starting price is $35/user/mo.

What does EvaluAgent integrate with?

EvaluAgent integrates with Zendesk, Intercom, Salesforce, HubSpot, Freshdesk, Kustomer, Zoho, Genesys Cloud, NICE CXone, Five9, Talkdesk, Amazon Connect, RingCentral, Zoom Contact Center, Aircall, Puzzel, Assembled, and Peopleware (Injixo).

What compliance standards does EvaluAgent meet?

Based on the vendor's own security and trust pages, EvaluAgent claims SOC 2, HIPAA, GDPR, and ISO 27001 compliance.

Is EvaluAgent HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for EvaluAgent on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does EvaluAgent cover?

EvaluAgent handles customer conversations over chat, email, voice, and social media.

What languages does EvaluAgent support?

Language coverage for EvaluAgent: Transcription in major European, Asian and Latin American languages.

Can I buy EvaluAgent without talking to sales?

No. Access starts with a demo or a conversation with sales.

When was EvaluAgent founded?

EvaluAgent was founded in 2012.

What are the best EvaluAgent alternatives?

Popular alternatives include CallMiner, Crescendo.ai, and Cresta.

EvaluAgent

Contact Center & CCaaS QA & Conversation Analytics Voice & Phone AI

Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.

Best for

Contact centers that want every conversation scored automatically instead of a sampled few, at a published $35 per user per month, with transcription included, QA for AI agents priced per conversation, US or EU hosting and SOC 2, HIPAA, GDPR and ISO 27001 coverage, on any of 16 major help desk and CCaaS platforms, with Assembled and Injixo workforce management sync.

Look elsewhere if

You are looking for an AI agent that talks to customers: EvaluAgent evaluates conversations, human or AI, and does not hold them. There is no free trial.

Pricing: Paid from $35/user/mo
Founded: 2012
How you buy: Sales-led (demo first)
Company: Independent, venture-backed $21M raised; latest: Series A, $20M (June 2023)
Channels: Chat, Email, Voice, Social
Languages: Transcription in major European, Asian and Latin American languages
Data residency: US, EU
Compliance: SOC 2 HIPAA GDPR ISO 27001
Integrations: Zendesk Intercom Salesforce HubSpot Freshdesk Kustomer Zoho Genesys Cloud NICE CXone Five9 Talkdesk Amazon Connect RingCentral Zoom Contact Center Aircall Puzzel Assembled Peopleware (Injixo)

EvaluAgent is quality assurance and performance improvement software for contact centers. Its AutoQM engine automatically scores every conversation across voice, email, and chat instead of the tiny samples manual QA allows, with voice transcription built in, custom scorecards, and coaching workflows that route findings back to agents. A conversation intelligence tier adds intent detection, summarization, sentiment analytics, and predictive metrics, and a newer product line applies the same independent quality scoring to AI agents, priced per conversation rather than per seat.

The company was founded in 2012 in Middlesbrough in the north of England by Jaime Scott, Alex Richards, and Michelle Dinsmore, and built steadily for a decade before taking outside growth capital: a $20 million round in June 2023 from PeakSpan Capital, covered by TechCrunch as a bet that evaluating agents, human or otherwise, becomes more important as automation spreads. It remains one of the more prominent UK-grown players in the QA space.

Pricing is refreshingly public for this category. AutoQM starts at $35 per user per month, the AutoQM plus Conversation Intelligence bundle starts at $65 per user per month, and QA for AI agents starts at $0.05 per conversation, or $0.13 with conversation intelligence included. Volume discounts apply, AI agent pricing sits on top of a seat tier, and larger deployments still end in a custom quote, but you can budget from the website, which few competitors allow.

Choose EvaluAgent if you run a voice-heavy or omnichannel contact center, want QA plus coaching in one system, and appreciate a vendor that publishes numbers. It is a strong fit for UK and European operations and for teams starting to QA their chatbots. Look elsewhere if you want a free tier for a tiny team, or if you need a platform that also mines every conversation for churn and product signals, as Rippit (formerly MaestroQA) now does.

Key features

Automated QA across channels
Custom scorecards and coaching
Voice transcription included
Sentiment and intent analytics
Per-conversation AI agent QA

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

E (Gas & Electricity): Contact center Quality Score up 18% year on year, to 83.7% Source
Blume: 39% increase in Quality Score Source

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What does EvaluAgent cost? →

Frequently asked questions

Who is EvaluAgent best for?: Contact centers that want every conversation scored automatically instead of a sampled few, at a published $35 per user per month, with transcription included, QA for AI agents priced per conversation, US or EU hosting and SOC 2, HIPAA, GDPR and ISO 27001 coverage, on any of 16 major help desk and CCaaS platforms, with Assembled and Injixo workforce management sync. Look elsewhere if you are looking for an AI agent that talks to customers: EvaluAgent evaluates conversations, human or AI, and does not hold them. There is no free trial.
How much does EvaluAgent cost?: EvaluAgent is a paid product. The listed starting price is $35/user/mo. Compare pricing across all listed tools →
What does EvaluAgent integrate with?: EvaluAgent integrates with Zendesk, Intercom, Salesforce, HubSpot, Freshdesk, Kustomer, Zoho, Genesys Cloud, NICE CXone, Five9, Talkdesk, Amazon Connect, RingCentral, Zoom Contact Center, Aircall, Puzzel, Assembled, and Peopleware (Injixo).
What compliance standards does EvaluAgent meet?: Based on the vendor's own security and trust pages, EvaluAgent claims SOC 2, HIPAA, GDPR, and ISO 27001 compliance. See how that compares across vendors →
Is EvaluAgent HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for EvaluAgent on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does EvaluAgent cover?: EvaluAgent handles customer conversations over chat, email, voice, and social media.
What languages does EvaluAgent support?: Language coverage for EvaluAgent: Transcription in major European, Asian and Latin American languages.
Can I buy EvaluAgent without talking to sales?: No. Access starts with a demo or a conversation with sales.
When was EvaluAgent founded?: EvaluAgent was founded in 2012.
What are the best EvaluAgent alternatives?: Popular alternatives include CallMiner, Crescendo.ai, and Cresta. See all EvaluAgent alternatives →

Sources for the facts on this page

Pricing page: evaluagent.com AutoQM & Improvement from $35 checked September 2026
Company: techcrunch.com The Series A, led by PeakSpan, closed at $20 million, bringing EvaluAgent's total raised to $21 million. checked September 2026
Total funding: techcrunch.com The Series A, led by PeakSpan, closed at $20 million, bringing EvaluAgent's total raised to $21 million. checked September 2026
Latest funding: techcrunch.com The Series A, led by PeakSpan, closed at $20 million, bringing EvaluAgent's total raised to $21 million. checked September 2026
Integrations: evaluagent.com Workforce management | Assembled, Peopleware (Injixo) checked October 2026
Data residency: evaluagent.com Data residency options EU and US hosting available checked October 2026
Channels: evaluagent.com Leave no stone unturned, be it calls, emails, social media, web-chats or chatbots. checked October 2026
Compliance: evaluagent.com SOC 2 Type II ISO/IEC 27001:2022 EU AI Act Ready Cyber Essentials Plus GDPR HIPAA checked October 2026
Founded year: evaluagent.com evaluagent was founded in 2012 by Jaime Scott, Michelle Dinsmore and Alex Richards checked October 2026
Languages: evaluagent.com Multi-language support Transcription across major European, Asian and Latin American languages checked October 2026
Pricing model: evaluagent.com Seat-based pricing for your team. Volume Discounts are available for large teams. checked October 2026
How you buy: evaluagent.com Looking for a ballpark figure to get you started? Take a look at our transparent pricing structure below, then request a tailored quote. checked October 2026
Starting price: evaluagent.com Increase coverage and drive performance improvement from $35 per user / month checked October 2026

Updated October 2026

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