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Contact Center & CCaaS QA & Conversation Analytics Voice & Phone AI

Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.

Pricing

Paid from $35/user/mo

Founded

2012

Compliance

SOC 2 HIPAA GDPR ISO 27001

Integrations

Zendesk Intercom Salesforce HubSpot Freshdesk Kustomer Zoho Genesys Cloud NICE CXone Five9 Talkdesk Amazon Connect RingCentral Zoom CC Aircall

EvaluAgent is quality assurance and performance improvement software for contact centers. Its AutoQM engine automatically scores every conversation across voice, email, and chat instead of the tiny samples manual QA allows, with voice transcription built in, custom scorecards, and coaching workflows that route findings back to agents. A conversation intelligence tier adds intent detection, summarization, sentiment analytics, and predictive metrics, and a newer product line applies the same independent quality scoring to AI agents, priced per conversation rather than per seat.

The company was founded in 2012 in Middlesbrough in the north of England by Jaime Scott, Alex Richards, and Michelle Dinsmore, and built steadily for a decade before taking outside growth capital: a $20 million round in June 2023 from PeakSpan Capital, covered by TechCrunch as a bet that evaluating agents, human or otherwise, becomes more important as automation spreads. It remains one of the more prominent UK-grown players in the QA space.

Pricing is refreshingly public for this category. AutoQM starts at $35 per user per month, the AutoQM plus Conversation Intelligence bundle starts at $65 per user per month, and QA for AI agents starts at $0.05 per conversation, or $0.13 with conversation intelligence included. Volume discounts apply, AI agent pricing sits on top of a seat tier, and larger deployments still end in a custom quote, but you can budget from the website, which few competitors allow.

Choose EvaluAgent if you run a voice-heavy or omnichannel contact center, want QA plus coaching in one system, and appreciate a vendor that publishes numbers. It is a strong fit for UK and European operations and for teams starting to QA their chatbots. Look elsewhere if you want a free tier for a tiny team, or if you need the massive integration catalog and warehouse tooling of a MaestroQA.

Key features

• Automated QA across channels
• Custom scorecards and coaching
• Voice transcription included
• Sentiment and intent analytics
• Per-conversation AI agent QA

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Frequently asked questions

How much does EvaluAgent cost?

EvaluAgent is a paid product. The listed starting price is $35/user/mo. Compare pricing across all listed tools →

What does EvaluAgent integrate with?

EvaluAgent integrates with Zendesk, Intercom, Salesforce, HubSpot, Freshdesk, Kustomer, Zoho, Genesys Cloud, NICE CXone, Five9, Talkdesk, Amazon Connect, RingCentral, Zoom CC, and Aircall.

What compliance standards does EvaluAgent meet?

Based on the vendor's own security and trust pages, EvaluAgent claims SOC 2, HIPAA, GDPR, and ISO 27001 compliance. See how that compares across vendors →

Is EvaluAgent HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for EvaluAgent on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

When was EvaluAgent founded?

EvaluAgent was founded in 2012.

What are the best EvaluAgent alternatives?

Popular alternatives include Cresta, Observe.AI, and Amazon Connect. See all EvaluAgent alternatives →

Updated August 2026

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