Last updated: July 22, 2026
supportrequest.ai is an independent directory of AI customer-support software, operated from the United States. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information.
When you create a vendor account to claim or edit a listing, we collect:
There are no passwords. You sign in either with Google or with a single-use link emailed to you; only a cryptographic hash of that link's token is stored, and it expires after 30 minutes.
When you submit a product for listing, we collect the product information you provide (name, website, description, category, pricing details) and your email address so we can verify the submission and contact you about it.
When you use our contact form, we collect your name, email address, and message so we can respond.
We use essential cookies only to keep you signed in and to secure your session. Anonymous visitors are never given a cookie: no session is created until you sign in.
We use Plausible Analytics, a privacy-friendly analytics tool that does NOT use cookies. Plausible collects anonymous, aggregated data including:
All analytics data is anonymous and cannot be used to identify individual visitors.
We count how many times each listing page is viewed and how many times its outbound "Visit" link is clicked, so vendors can see how their listing performs. These are aggregate daily counters per listing; they contain no personal information and are not linked to any visitor.
ALL payment processing is handled exclusively by Stripe. We DO NOT store, access, or process your credit card, bank account, or payment information. We only receive transaction confirmation data.
Like most websites, our servers keep standard access logs containing IP address, browser type, and pages requested. These logs are used for security and troubleshooting only.
We use collected data to:
We DO NOT sell, rent, or trade your personal data.
We share data only with the service providers we use to run the site:
We may disclose data when required by law or to:
Data is stored on secure servers in the United States. All connections to the site use HTTPS.
You can ask us at any time to:
To exercise any of these rights, use our contact form with "Privacy request" as the subject of your message.
Essential cookies (required): authentication and session management for signed-in vendors and site administration. These cookies are necessary for those features to work; they are only set when you sign in.
Analytics: Plausible Analytics does NOT use cookies; all analytics data is anonymous and aggregated.
You can manage cookies through your browser settings. Disabling essential cookies will prevent you from staying signed in.
The directory links out to the websites of the products it lists, and may contain other links to third-party websites. We are not responsible for their privacy practices; please review their privacy policies.
Our site is not intended for users under 18 years of age. We do not knowingly collect data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.
We may use artificial intelligence tools to help research and prepare editorial content, such as product descriptions and comparisons; listing facts are verified against vendor websites and primary sources. We do NOT use AI to process your personal information, and we do not train AI models on any data you submit.
In the event of a data breach affecting your personal data, we will notify affected users promptly, take immediate action to mitigate the breach, and report to authorities where required by law.
We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated "Last updated" date. Continued use of the site after changes constitutes acceptance of the updated policy.
For privacy-related questions or to exercise your rights:
For the privacy policies of the third-party services we use: