How much does Inkeep cost?

Inkeep is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does Inkeep integrate with?

Inkeep integrates with Zendesk, Intercom, Help Scout, Freshdesk, Front, Salesforce, Notion, Confluence, SharePoint, Document360, Google Drive, Jira, Linear, GitHub, Slack, Microsoft Teams, Discord, Discourse, Mintlify, GitBook, and Docusaurus.

What compliance standards does Inkeep meet?

Based on the vendor's own security and trust pages, Inkeep claims SOC 2 and GDPR compliance.

Which support channels does Inkeep cover?

Inkeep handles customer conversations over chat.

Can Inkeep take actions, or does it only answer questions?

Inkeep can take actions in connected systems, not just answer questions, including ticket routing & tagging and custom API actions.

What are the best Inkeep alternatives?

Popular alternatives include Brainfish, eGain, and Helpin.

Inkeep

Agent Assist & Copilots AI Agents & Chatbots B2B & Technical Support Knowledge Base & Self-Service

AI agent platform for technical and B2B support: cited customer assistants, a help desk copilot, and agents that update your docs.

Best for

Developer-tool and B2B SaaS support teams whose docs are the source of truth, such as Anthropic, PostHog and Pinecone, wanting an assistant, copilot and docs agent together.

Look elsewhere if

You run high-volume consumer support built on order and refund lookups, or need a published self-serve price.

Pricing: Paid from Custom
Founded: 2023
Company: Independent, venture-backed
Channels: Chat
Compliance: SOC 2 GDPR
Integrations: Zendesk Intercom Help Scout Freshdesk Front Salesforce Notion Confluence SharePoint Document360 Google Drive Jira Linear GitHub Slack Microsoft Teams Discord Discourse Mintlify GitBook Docusaurus

Inkeep builds AI agents for customer experience teams, with its roots in technical documentation. The customer-facing piece is an Ask AI assistant that sits in your docs, help center or product and answers from unified search over your knowledge base, with source citations, confidence scores and thresholds so it declines to answer when it is not sure. Inside the help desk, a copilot drafts answers, summarizes tickets and gathers context from CRM, billing and other systems for a support agent to approve; it can be triggered from Slack or from Zendesk, Intercom, Help Scout, Freshdesk or Front. Automation agents fire on webhooks, schedules or events and take real actions through MCP: creating tickets, updating CRMs and sending notifications.

The distinctive behaviour is the closed loop from tickets back to documentation. Inkeep's Content Writer agent spots novel answers in solved tickets and Slack threads, drafts the documentation change and opens a pull request against your docs repository for a human to review and merge, so knowledge gaps get fixed at the source instead of being re-answered every week. The platform is built for both kinds of builder: a no-code visual builder for support and docs teams and an open source TypeScript SDK for developers, with two-way sync between them, plus evals, traces, per-user permissions, tool allowlists and just-in-time credentials for governance.

Nick Gomez, previously on Microsoft's identity products, is co-founder and CEO, and Inkeep gives 2023 as its founding year. In September 2025 it announced a $13 million seed round led by Khosla Ventures, GreatPoint Ventures and Y Combinator, with Vercel CEO Guillermo Rauch among the angels. Inkeep says more than 150 enterprises use it, naming Anthropic, Midjourney, Pinecone, Clay, PostHog and Solana; Payabli's head of documentation says the copilot lets agents search docs and the internal knowledge base without leaving Zendesk. It claims SOC 2 and GDPR compliance, no training on customer data, PII removal with custom retention down to zero, and private cloud deployment.

Pricing is not published, and the site routes buyers to a demo. Choose Inkeep if you support a technical or developer product, your documentation is the source of truth, and you want an assistant, a copilot and a docs-maintenance agent on one platform. Skip it if you run high-volume consumer support where order lookups and refunds dominate, or if you need a transparent self-serve price before talking to sales.

Key features

Cited Ask AI assistant with confidence thresholds
Help desk copilot with human approvals
Content Writer agent that opens docs pull requests
No-code builder plus open source TypeScript SDK
Evals, traces and per-user agent permissions

What the AI can do

Takes actions, not just answers. Inkeep can complete tasks in your other systems: Ticket routing & tagging Custom API actions
Choice of LLM: you can pick or bring the model provider.

Visit Inkeep →

See the best Inkeep alternatives →

Frequently asked questions

Who is Inkeep best for?: Developer-tool and B2B SaaS support teams whose docs are the source of truth, such as Anthropic, PostHog and Pinecone, wanting an assistant, copilot and docs agent together. Look elsewhere if you run high-volume consumer support built on order and refund lookups, or need a published self-serve price.
How much does Inkeep cost?: Inkeep is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Inkeep integrate with?: Inkeep integrates with Zendesk, Intercom, Help Scout, Freshdesk, Front, Salesforce, Notion, Confluence, SharePoint, Document360, Google Drive, Jira, Linear, GitHub, Slack, Microsoft Teams, Discord, Discourse, Mintlify, GitBook, and Docusaurus.
What compliance standards does Inkeep meet?: Based on the vendor's own security and trust pages, Inkeep claims SOC 2 and GDPR compliance. See how that compares across vendors →
Which support channels does Inkeep cover?: Inkeep handles customer conversations over chat.
Can Inkeep take actions, or does it only answer questions?: Inkeep can take actions in connected systems, not just answer questions, including ticket routing & tagging and custom API actions.
When was Inkeep founded?: Inkeep was founded in 2023.
What are the best Inkeep alternatives?: Popular alternatives include Brainfish, eGain, and Helpin. See all Inkeep alternatives →

Sources for the facts on this page

Founded year: inkeep.com **Founded:** 2023 checked October 2026
Compliance: inkeep.com SOC 2 compliant, GDPR compliant, data de-identification, delete anytime, and guaranteed no training on your data checked October 2026
AI actions: inkeep.com Take real actions Create tickets, update CRMs, generate content, send notifications via MCP checked October 2026
Choice of LLM: inkeep.com Choose your LLM provider (OpenAI, Azure OpenAI, Anthropic, or bring your own keys). checked October 2026
AI takes actions: inkeep.com Take real actions Create tickets, update CRMs, generate content, send notifications via MCP checked October 2026

Updated October 2026

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