How much does Fin by Intercom cost?

Fin by Intercom uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The listed starting price is $0.99/outcome; 50 outcomes/mo minimum.

What does Fin by Intercom integrate with?

Fin by Intercom integrates with Intercom, Salesforce, HubSpot, Freshdesk, Zoho, Front, Dixa, Gorgias, Sprinklr, Statuspage, and Stripe.

What compliance standards does Fin by Intercom meet?

Based on the vendor's own security and trust pages, Fin by Intercom claims SOC 2, HIPAA, ISO 27001, and ISO 42001 compliance.

Is Fin by Intercom HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Fin by Intercom on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Fin by Intercom cover?

Fin by Intercom handles customer conversations over chat, email, voice, and social media.

What languages does Fin by Intercom support?

Language coverage for Fin by Intercom: Dozens of languages.

Can Fin by Intercom take actions, or does it only answer questions?

Fin by Intercom can take actions in connected systems, not just answer questions, including refunds & returns and account updates.

Can I buy Fin by Intercom without talking to sales?

Yes. You can sign up and start on your own. Minimum commitment: 50 outcomes/mo minimum.

When was Fin by Intercom founded?

Fin by Intercom was founded in 2011.

What are the best Fin by Intercom alternatives?

Popular alternatives include Atomicwork, Capacity, and Chatsy.

Fin by Intercom

AI Agents & Chatbots Help Desk & Ticketing

Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.

Best for

Teams that want to pay only for resolved questions, at $0.99 per outcome with a 14-day trial and a self-serve start, whether they run Intercom or keep Zendesk, Salesforce, HubSpot or another help desk underneath, with US, EU or Australian hosting and SOC 2, HIPAA, ISO 27001 and ISO 42001 coverage.

Look elsewhere if

You want a predictable flat bill: the per-outcome model with a 50-outcome monthly minimum means a good month costs more. Also weigh the September 2026 Salesforce acquisition when you need roadmap certainty.

Pricing: Per resolution from $0.99/outcome; 50 outcomes/mo minimum
Founded: 2011
Free trial: 14-day free trial
How you buy: Self-serve signup
Minimum commitment: 50 outcomes/mo minimum
Company: Acquired by Salesforce (September 2026)
Channels: Chat, Email, Voice, Social
Languages: Dozens of languages
Data residency: US, EU, Australia
Compliance: SOC 2 HIPAA ISO 27001 ISO 42001
Integrations: Intercom Salesforce HubSpot Freshdesk Zoho Front Dixa Gorgias Sprinklr Statuspage Stripe

Fin is Intercom's AI agent, and it has quietly become the product the whole company rallies around. It runs on the same platform as Intercom's inbox, help center, and messenger, so it already knows your customers before it says a word. Point it at your help articles and past conversations and it starts answering questions instantly across chat, email, SMS, and WhatsApp, taking real actions through your integrations and escalating to a human with full context when a question genuinely needs one.

The thing that made Fin famous is how it is billed. Instead of charging per seat or per conversation, Intercom charges roughly a dollar for every question Fin actually resolves, so you only pay when the robot earns its keep. That pay-for-outcomes model was unusual when Fin launched and has since become the template half the industry copies.

Intercom was founded in 2011 by four friends from Dublin, and it spent a decade building the messaging tools Fin now sits on top of. Fin does not insist you live inside Intercom, either. Its platform version bolts the same agent onto other help desks like Zendesk and Salesforce, so teams can keep their existing ticketing setup and still hand the easy questions to AI. It ships with simulation testing, analytics, and tunable tone controls so you can rehearse answers on historical tickets before flipping the switch on real customers.

For buyers, Fin is the safe, well-documented default: enormous scale, a public per-resolution price you can model on a spreadsheet, and a product that resolves millions of conversations every week for companies of every size. If you want an AI agent that is proven, measurable, quick to pilot, and easy to justify to a finance team that wants a number, Fin is usually the first name on the shortlist and rarely a regrettable one.

Key features

Answers from your existing help content
Resolves across chat, email, and tickets
Takes actions through workflows
Tunable tone and answer control
Runs on top of other help desks

What the AI can do

Takes actions, not just answers. Fin by Intercom can complete tasks in your other systems: Refunds & returns Account updates
Hands off to a human with the conversation context when it cannot resolve an issue.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Vanta: Fin resolves 71% of conversations; CSAT 96.7% Source
Lightspeed: Fin resolution rate up to 65%; agents using Copilot close 31% more conversations daily Source

Visit Fin by Intercom →

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What does Fin by Intercom cost? →

Frequently asked questions

Who is Fin by Intercom best for?: Teams that want to pay only for resolved questions, at $0.99 per outcome with a 14-day trial and a self-serve start, whether they run Intercom or keep Zendesk, Salesforce, HubSpot or another help desk underneath, with US, EU or Australian hosting and SOC 2, HIPAA, ISO 27001 and ISO 42001 coverage. Look elsewhere if you want a predictable flat bill: the per-outcome model with a 50-outcome monthly minimum means a good month costs more. Also weigh the September 2026 Salesforce acquisition when you need roadmap certainty.
How much does Fin by Intercom cost?: Fin by Intercom uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The listed starting price is $0.99/outcome; 50 outcomes/mo minimum. Compare pricing across all listed tools →
What does Fin by Intercom integrate with?: Fin by Intercom integrates with Intercom, Salesforce, HubSpot, Freshdesk, Zoho, Front, Dixa, Gorgias, Sprinklr, Statuspage, and Stripe.
What compliance standards does Fin by Intercom meet?: Based on the vendor's own security and trust pages, Fin by Intercom claims SOC 2, HIPAA, ISO 27001, and ISO 42001 compliance. See how that compares across vendors →
Is Fin by Intercom HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Fin by Intercom on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Fin by Intercom cover?: Fin by Intercom handles customer conversations over chat, email, voice, and social media.
What languages does Fin by Intercom support?: Language coverage for Fin by Intercom: Dozens of languages.
Can Fin by Intercom take actions, or does it only answer questions?: Fin by Intercom can take actions in connected systems, not just answer questions, including refunds & returns and account updates.
Does Fin by Intercom have a free trial?: Yes: 14-day free trial.
Can I buy Fin by Intercom without talking to sales?: Yes. You can sign up and start on your own. Minimum commitment: 50 outcomes/mo minimum.
When was Fin by Intercom founded?: Fin by Intercom was founded in 2011.
What are the best Fin by Intercom alternatives?: Popular alternatives include Atomicwork, Capacity, and Chatsy. See all Fin by Intercom alternatives →

Listing history

Updates to the facts on this page, from vendor changes and our own re-checks.

September 2026 Starting price updated from $0.99/resolution to $0.99/outcome; 50 outcomes/mo minimum.

See every change across the directory →

Sources for the facts on this page

Pricing page: fin.ai $0.99 per outcome checked September 2026
AI takes actions: fin.ai Fin updates accounts, processes payments and refunds, troubleshoots technical issues, and much more. checked September 2026
Human handoff: fin.ai Fin hands off to your human team effortlessly, maintaining full customer context no matter which helpdesk you use. checked September 2026
AI actions: fin.ai Fin updates accounts, processes payments and refunds, troubleshoots technical issues, and much more. checked September 2026
Free trial: fin.ai During the 14-day trial, you'll have unlimited access to Fin outcomes, with no limits on usage. checked September 2026
How you buy: fin.ai Start free trial checked September 2026
Minimum commitment: fin.ai 50 outcomes per month minimum checked September 2026
Company: salesforce.com Salesforce (NYSE: CRM), the world's #1 AI CRM, today announced it has completed its acquisition of Fin, formerly Intercom, an industry-leading customer agent company. checked September 2026

Updated October 2026

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