How much does Ada cost?

Ada is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does Ada integrate with?

Ada integrates with Zendesk, Salesforce, ServiceNow, Shopify, Twilio, and WhatsApp.

What compliance standards does Ada meet?

Based on the vendor's own security and trust pages, Ada claims SOC 2, HIPAA, GDPR, and PCI DSS compliance.

Is Ada HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Ada on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Ada cover?

Ada handles customer conversations over chat, email, and voice.

Can Ada take actions, or does it only answer questions?

Ada can take actions in connected systems, not just answer questions, including refunds & returns.

What are the best Ada alternatives?

Popular alternatives include Agentkit, Atomicwork, and Auto-Respond.

Ada

AI Agents & Chatbots Enterprise

Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.

Best for

Enterprise brands with support volume in the hundreds of thousands of conversations a year that want one AI agent across chat, email and voice, with refunds and other back-end actions handled end to end, and that already run Zendesk, Salesforce or ServiceNow.

Look elsewhere if

You want a published price or a self-serve start: Ada sells through quote-based annual contracts, and small teams will find the floor high.

Pricing: Paid from Custom
Founded: 2016
Company: Independent, venture-backed $200M (as of May 2021) raised; latest: Series C, $130M (May 2021)
Channels: Chat, Email, Voice
Languages: 60 languages
Compliance: SOC 2 HIPAA GDPR PCI DSS
Integrations: Zendesk Salesforce ServiceNow Shopify Twilio WhatsApp

Ada is an AI agent platform built for brands whose support queues are measured in the millions. The pitch is simple: onboard the agent on your knowledge and policies, then measure and coach it exactly the way you would manage a star human employee, using built-in testing and analytics to push its automated resolution rate higher every quarter. Ada handles chat, email, SMS, and voice in more than fifty languages, and its generative actions let it actually resolve issues in your back-end systems rather than just deflecting them with a canned reply.

There is a great origin story here. Before writing a line of code, Ada's founders spent roughly a year working as frontline support agents at seven different companies, because they wanted to feel the job before automating it. That empathy shows up in a product obsessed with resolution quality, not vanity deflection numbers. The company even shares its name with Ada Lovelace, widely considered the first computer programmer, which is a fitting match for software meant to think.

Founded in Toronto in 2016 by Mike Murchison and David Hariri, Ada has since powered billions of automated customer interactions for names like Meta, Verizon, Square, Shopify, Canva, and YETI. It is firmly an enterprise product: pricing is quote-based and annual, aimed at organizations fielding hundreds of thousands of conversations a year, so this is not a tool you swipe a credit card for on a Tuesday afternoon.

What you get for that commitment is a mature, measurable platform with a long track record and a coaching loop designed to keep getting better over time. If your support volume is huge, your brand stakes are high, and you want an AI agent you can manage like a real team rather than set and forget, Ada belongs firmly at the top of your shortlist.

Key features

Autonomous resolution across channels
Unified reasoning engine
Multi-step SOP playbooks
Voice, chat, and email agents
Safe simulation and coaching

What the AI can do

Takes actions, not just answers. Ada can complete tasks in your other systems: Refunds & returns
Hands off to a human with the conversation context when it cannot resolve an issue.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Deezer: Automated resolution up 11 points in six months; 85% of support contacts flow through the AI agent Source

Visit Ada →

See the best Ada alternatives →

Frequently asked questions

Who is Ada best for?: Enterprise brands with support volume in the hundreds of thousands of conversations a year that want one AI agent across chat, email and voice, with refunds and other back-end actions handled end to end, and that already run Zendesk, Salesforce or ServiceNow. Look elsewhere if you want a published price or a self-serve start: Ada sells through quote-based annual contracts, and small teams will find the floor high.
How much does Ada cost?: Ada is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Ada integrate with?: Ada integrates with Zendesk, Salesforce, ServiceNow, Shopify, Twilio, and WhatsApp.
What compliance standards does Ada meet?: Based on the vendor's own security and trust pages, Ada claims SOC 2, HIPAA, GDPR, and PCI DSS compliance. See how that compares across vendors →
Is Ada HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Ada on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Ada cover?: Ada handles customer conversations over chat, email, and voice.
What languages does Ada support?: Ada supports 60 languages.
Can Ada take actions, or does it only answer questions?: Ada can take actions in connected systems, not just answer questions, including refunds & returns.
When was Ada founded?: Ada was founded in 2016.
What are the best Ada alternatives?: Popular alternatives include Agentkit, Atomicwork, and Auto-Respond. See all Ada alternatives →

Sources for the facts on this page

Languages: docs.ada.cx Ada supports 60 languages with native Reasoning Engine response generation and Knowledge ingestion in every one. checked September 2026
Human handoff: docs.ada.cx It ensures a smooth transition by passing along relevant context. checked September 2026
AI actions: docs.ada.cx to refund an end user's order, your AI Agent might have to first validate the items the end user wants to get a refund for, and ensure they're covered in your business' refund policy checked September 2026
Company: ada.cx we've raised $130M in Series C financing led by Spark Capital checked September 2026
Total funding: ada.cx This brings Ada's total funding to $200M with a valuation of $1.2B checked September 2026
Latest funding: ada.cx we've raised $130M in Series C financing led by Spark Capital checked September 2026
AI takes actions: ada.cx Your AI agent can now use your business systems to complete the customer's task, not just answer the question. Ada Computer gives your AI agent API, Code and MCP tools to act under your controls. checked September 2026

Updated October 2026

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