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AI Agents & Chatbots Enterprise Voice & Phone AI

Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.

Pricing

Paid from Custom

Founded

2014

Channels

Chat, Voice

Data residency

By region; private cloud and on-premises options

Compliance

SOC 2 HIPAA GDPR ISO 27001 PCI DSS FedRAMP

Integrations

Genesys Amazon Connect Salesforce ServiceNow Twilio Zendesk

Kore.ai is an enterprise platform for building and orchestrating AI agents, with customer experience as one of its flagship uses. Teams design agents using no-code visual tools or pro-code SDKs, deploy them across web chat, messaging, voice, and contact-center channels, and manage them with the security and analytics a large organization demands. Its agentic contact-center suite spans intelligent self-service, AI-powered routing, and real-time agent assist, and a growing set of prebuilt vertical apps for banking, healthcare, retail, HR, and IT gives buyers a running start instead of a blank canvas.

The scale here is the headline. Kore.ai says its platform automates more than a billion interactions a year and has delivered over a billion dollars in cumulative customer cost savings, and it has been named a leader in independent analyst evaluations of conversational AI and cognitive search. Its newer generative application platform, GALE, and its flagship Agent Platform, now branded Artemis, push the product deeper into the agentic era.

There is a nice against-the-grain story to the company, too. Kore.ai was founded in 2014 by serial entrepreneur Raj Koneru, whose resume includes four earlier companies, and it grew up not in Silicon Valley but in Orlando, Florida, only later opening a West Coast office. It has raised well over four hundred million dollars across its rounds, including a 2026 growth investment, and became a launch partner for Microsoft's agent ecosystem while earning agentic credentials with AWS.

Big names like AT&T, Coca-Cola, and Airbus are among the hundreds of Global 2000 enterprises it serves, and pricing is entirely custom, scaled to the sessions, seats, and add-ons a given deployment needs. For large organizations that want a single, proven platform to build and run both customer-facing and employee-facing agents across every channel, without stitching together half a dozen point tools, Kore.ai is a serious heavyweight worth putting on the shortlist and taking for a proper test drive.

Key features

• Enterprise agentic AI platform
• Low-code conversation designer
• Voice and chat automation
• Knowledge graph and NLU
• Agent AI and agent assist

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Frequently asked questions

How much does Kore.ai cost?

Kore.ai is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →

What does Kore.ai integrate with?

Kore.ai integrates with Genesys, Amazon Connect, Salesforce, ServiceNow, Twilio, and Zendesk.

What compliance standards does Kore.ai meet?

Based on the vendor's own security and trust pages, Kore.ai claims SOC 2, HIPAA, GDPR, ISO 27001, PCI DSS, and FedRAMP compliance. See how that compares across vendors →

Is Kore.ai HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Kore.ai on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Kore.ai cover?

Kore.ai handles customer conversations over chat and voice.

When was Kore.ai founded?

Kore.ai was founded in 2014.

What are the best Kore.ai alternatives?

Popular alternatives include boost.ai, Cognigy, and Quiq. See all Kore.ai alternatives →

Updated August 2026

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