← All AI customer support software

AI Agents & Chatbots Contact Center & CCaaS Voice & Phone AI

Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.

Pricing

Paid from Custom

Founded

2018

Channels

Chat, Voice, SMS

Compliance

SOC 2 HIPAA GDPR

Integrations

Epic MyChart Salesforce Health Cloud Genesys Cloud Five9

Hyro builds AI agents for healthcare, aimed at the call centers and websites of hospitals and health systems. Its voice and chat agents run over phone, web, SMS, and mobile apps and handle patient facing drudgery: scheduling and rescheduling appointments, prescription refills, MyChart troubleshooting, billing questions, and call routing, with escalation to humans when needed. Deep EHR integration, especially with Epic, is the differentiator, letting agents complete tasks end to end instead of reading FAQs aloud. In June 2026 it launched Care Intelligence, an analytics layer that turns millions of agent conversations into patient access insights for operations teams.

Israel Krush and Rom Cohen founded Hyro in 2018 during their final semester at Cornell Tech, and Weill Cornell Medicine became both first customer and investor. The company now serves around 45 large healthcare organizations, including Intermountain Health, Baptist Health, Hackensack Meridian Health, and Bon Secours Mercy Health. It has raised $95 million in total, most recently a $45 million growth round in October 2025 led by Healthier Capital, the fund of former One Medical CEO Amir Dan Rubin, with Norwest and Define Ventures participating. A May 2026 Five9 partnership cut contact center integration to about an hour.

Hyro does not publish pricing. Contracts are custom, scoped to call volume, channels, and integration depth, and its own 2026 benchmark report frames value in ROI terms, claiming deep EHR integrations unlock over $1 million in returns. Expect an enterprise sales process with security and HIPAA review, not a signup page.

Choose Hyro if you are a health system, especially an Epic shop, drowning in patient access calls, and you want a vendor that lives entirely in healthcare, speaks HIPAA natively, and plugs into your existing contact center stack. If you are outside healthcare it is simply not for you, and small clinics without real call center volume will struggle to justify the enterprise motion.

Key features

• Patient-facing voice agents
• End-to-end Epic scheduling
• Prescription refill automation
• Care Intelligence analytics
• One-hour Five9 deployment

Visit Hyro →

See the best Hyro alternatives →

What does Hyro cost? →

Frequently asked questions

How much does Hyro cost?

Hyro is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →

What does Hyro integrate with?

Hyro integrates with Epic, MyChart, Salesforce Health Cloud, Genesys Cloud, and Five9.

What compliance standards does Hyro meet?

Based on the vendor's own security and trust pages, Hyro claims SOC 2, HIPAA, and GDPR compliance. See how that compares across vendors →

Is Hyro HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Hyro on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Hyro cover?

Hyro handles customer conversations over chat, voice, and SMS.

When was Hyro founded?

Hyro was founded in 2018.

What are the best Hyro alternatives?

Popular alternatives include boost.ai, Cognigy, and interface.ai. See all Hyro alternatives →

Updated July 2026

Similar AI customer support tools