How much does Hyro cost?

Hyro is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does Hyro integrate with?

Hyro integrates with Epic, MyChart, Salesforce Health Cloud, Genesys Cloud, and Five9.

What compliance standards does Hyro meet?

Based on the vendor's own security and trust pages, Hyro claims SOC 2, HIPAA, and GDPR compliance.

Is Hyro HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Hyro on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Hyro cover?

Hyro handles customer conversations over chat, voice, and SMS.

What languages does Hyro support?

Language coverage for Hyro: English, Spanish.

Can Hyro take actions, or does it only answer questions?

Hyro can take actions in connected systems, not just answer questions, including bookings & scheduling and password & access resets.

What are the best Hyro alternatives?

Popular alternatives include ASAPP, Bland AI, and boost.ai.

Hyro

AI Agents & Chatbots Contact Center & CCaaS Voice & Phone AI

Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.

Best for

Hospitals and health systems that want patient-facing voice and chat agents for scheduling, prescription refills and MyChart questions, completed end to end through Epic, with HIPAA coverage and fast deployment on Genesys Cloud or Five9.

Look elsewhere if

You are outside healthcare, need languages beyond English and Spanish, or want a published price: Hyro is healthcare-only, its verified languages are two, and contracts are custom-scoped.

Pricing: Paid from Custom
Founded: 2018
Company: Independent, venture-backed $95M raised; latest: Strategic growth round, $45M (October 2025)
Channels: Chat, Voice, SMS
Languages: English, Spanish
Compliance: SOC 2 HIPAA GDPR
Integrations: Epic MyChart Salesforce Health Cloud Genesys Cloud Five9

Hyro builds AI agents for healthcare, aimed at the call centers and websites of hospitals and health systems. Its voice and chat agents run over phone, web, SMS, and mobile apps and handle patient facing drudgery: scheduling and rescheduling appointments, prescription refills, MyChart troubleshooting, billing questions, and call routing, with escalation to humans when needed. Deep EHR integration, especially with Epic, is the differentiator, letting agents complete tasks end to end instead of reading FAQs aloud. In June 2026 it launched Care Intelligence, an analytics layer that turns millions of agent conversations into patient access insights for operations teams.

Israel Krush and Rom Cohen founded Hyro in 2018 during their final semester at Cornell Tech, and Weill Cornell Medicine became both first customer and investor. The company now serves around 45 large healthcare organizations, including Intermountain Health, Baptist Health, Hackensack Meridian Health, and Bon Secours Mercy Health. It has raised $95 million in total, most recently a $45 million growth round in October 2025 led by Healthier Capital, the fund of former One Medical CEO Amir Dan Rubin, with Norwest and Define Ventures participating. A May 2026 Five9 partnership cut contact center integration to about an hour.

Hyro does not publish pricing. Contracts are custom, scoped to call volume, channels, and integration depth, and its own 2026 benchmark report frames value in ROI terms, claiming deep EHR integrations unlock over $1 million in returns. Expect an enterprise sales process with security and HIPAA review, not a signup page.

Choose Hyro if you are a health system, especially an Epic shop, drowning in patient access calls, and you want a vendor that lives entirely in healthcare, speaks HIPAA natively, and plugs into your existing contact center stack. If you are outside healthcare it is simply not for you, and small clinics without real call center volume will struggle to justify the enterprise motion.

Key features

Patient-facing voice agents
End-to-end Epic scheduling
Prescription refill automation
Care Intelligence analytics
One-hour Five9 deployment

What the AI can do

Takes actions, not just answers. Hyro can complete tasks in your other systems: Bookings & scheduling Password & access resets
Hands off to a human with the conversation context when it cannot resolve an issue.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Tampa General Hospital: 21% more scheduled appointments, 56% lower daily call abandonment and 58% shorter wait times within weeks Source
Inova Health: 50% of appointment management calls AI-resolved; 4,272 staff hours gained per month Source

Visit Hyro →

See the best Hyro alternatives →

Frequently asked questions

Who is Hyro best for?: Hospitals and health systems that want patient-facing voice and chat agents for scheduling, prescription refills and MyChart questions, completed end to end through Epic, with HIPAA coverage and fast deployment on Genesys Cloud or Five9. Look elsewhere if you are outside healthcare, need languages beyond English and Spanish, or want a published price: Hyro is healthcare-only, its verified languages are two, and contracts are custom-scoped.
How much does Hyro cost?: Hyro is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Hyro integrate with?: Hyro integrates with Epic, MyChart, Salesforce Health Cloud, Genesys Cloud, and Five9.
What compliance standards does Hyro meet?: Based on the vendor's own security and trust pages, Hyro claims SOC 2, HIPAA, and GDPR compliance. See how that compares across vendors →
Is Hyro HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Hyro on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Hyro cover?: Hyro handles customer conversations over chat, voice, and SMS.
What languages does Hyro support?: Language coverage for Hyro: English, Spanish.
Can Hyro take actions, or does it only answer questions?: Hyro can take actions in connected systems, not just answer questions, including bookings & scheduling and password & access resets.
When was Hyro founded?: Hyro was founded in 2018.
What are the best Hyro alternatives?: Popular alternatives include ASAPP, Bland AI, and boost.ai. See all Hyro alternatives →

Sources for the facts on this page

Languages: hyro.ai Hyro’s AI agents currently support English and Spanish, allowing patients to interact in the language they’re most comfortable with for scheduling appointments, getting answers to common questions, and completing routine tasks. checked September 2026
AI takes actions: prnewswire.com This hybrid architecture enables Hyro's AI agents to accurately resolve up to 85% of routine patient interactions, including registration, routing, scheduling, and prescription management checked September 2026
Human handoff: prnewswire.com When needed, the system includes seamless contextual transfer to live agents, ensuring that human support is enhanced, not replaced. checked September 2026
AI actions: hyro.ai Patients can book, reschedule and cancel appointments with physicians, 24/7. checked September 2026
Company: prnewswire.com The financing comes just 10 months after Hyro's previous raise and doubles the company's valuation, bringing total funding to $95 million. checked September 2026
Total funding: prnewswire.com The financing comes just 10 months after Hyro's previous raise and doubles the company's valuation, bringing total funding to $95 million. checked September 2026
Latest funding: prnewswire.com Hyro Raises $45M Strategic Growth Round to Accelerate AI Agent Adoption in Healthcare checked September 2026

Updated October 2026

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