How much does Document360 cost?

Document360 is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does Document360 integrate with?

Document360 integrates with Zendesk, Freshdesk, Intercom, Drift, Slack, Microsoft Teams, Salesforce, GitHub, Crowdin, Zapier, Make, Google Analytics, Google Tag Manager, Segment, Mixpanel, Amplitude, Hotjar, and LiveChat.

What compliance standards does Document360 meet?

Based on the vendor's own security and trust pages, Document360 claims SOC 2, GDPR, and ISO 27001 compliance.

Which support channels does Document360 cover?

Document360 handles customer conversations over chat.

Can I buy Document360 without talking to sales?

No. Access starts with a demo or a conversation with sales.

When was Document360 founded?

Document360 was founded in 2017.

What are the best Document360 alternatives?

Popular alternatives include Botpress, Brainfish, and Capacity.

Document360

Knowledge Base & Self-Service

Knowledge base platform from Kovai.co with Eddy AI search and chatbot, a support ticket deflector, and an MCP server for AI assistants.

Best for

Support and documentation teams that want a mature knowledge base with grounded AI search, an AI chatbot and a ticket deflector feeding Zendesk or Freshdesk.

Look elsewhere if

You want an AI agent that resolves conversations or takes actions on its own, or you need a published price before talking to sales.

Pricing: Paid from Custom
Founded: 2017
How you buy: Sales-led (demo first)
Company: Product of Kovai.co (independent, bootstrapped)
Channels: Chat
Data residency: Choice of 50+ countries (private hosting)
Compliance: SOC 2 GDPR ISO 27001
Integrations: Zendesk Freshdesk Intercom Drift Slack Microsoft Teams Salesforce GitHub Crowdin Zapier Make Google Analytics Google Tag Manager Segment Mixpanel Amplitude Hotjar LiveChat

Document360 is a knowledge base platform for public help centers, internal knowledge bases, SOPs, user manuals and API documentation. The authoring side is mature: Markdown and WYSIWYG editors, revision history, multiple public and private projects, reusable snippets and variables, review reminders, approval workflows, localization and an embeddable help widget. Its AI layer, branded Eddy AI, works for both audiences. Readers get cited conversational search, an AI chatbot, article summaries and text to audio; writers get a writing agent that turns videos and files into articles, duplicate content detection, a glossary generator, FAQ generation, AI translation and a style guide that enforces tone and terminology.

Two pieces make it relevant to support teams specifically. The AI Chatbot add-on answers from your knowledge base plus websites, files, FAQs and Zendesk or Freshdesk tickets. The Support Ticket Deflector is a configurable contact form that searches the knowledge base as the customer types and, if nothing resolves the issue, creates a ticket in Zendesk or Freshdesk; its dashboard reports how many queries were answered from the knowledge base without a ticket. Document360 also ships an MCP server so Claude, ChatGPT or Copilot can search, create and update documentation, and it can auto-publish an llms.txt index for AI crawlers.

Document360 is a product of Kovai.co, a bootstrapped software company headquartered in London with a team of more than 290 split between London and Coimbatore, India; Kovai also makes BizTalk360 and Turbo360 and was named bootstrapped SaaS startup of the year at the 2022 SaaSBoomi awards. Document360 holds a 4.7 out of 5 rating on G2 from more than 1,400 reviews. Named customers include Panaya, SafeBreach, Abrigo, BigID, Whatfix and Fastmag, which reports a 15 percent reduction in support tickets after localizing its knowledge base. It states SOC 2 Type II on all plans, ISO 27001:2022 and GDPR readiness, with a choice of datacenter region.

Pricing is no longer published. The pricing page asks what you are building and routes you to sales, explaining that team accounts, workspaces, languages, SSO and security needs, the privacy model and AI Premium Suite usage all change the quote; the AI chatbot is sold as an add-on. Choose Document360 if your deflection problem is really a documentation problem and you want a serious authoring tool whose AI answers stay grounded in curated articles. Skip it if you want an AI agent that takes actions or handles conversations end to end; this is a knowledge base first, and it hands unresolved questions to your helpdesk rather than resolving them.

Key features

Eddy AI cited search and AI chatbot
Support Ticket Deflector with Zendesk and Freshdesk ticket creation
AI writing agent that turns videos and files into articles
MCP server for Claude, ChatGPT and Copilot
Public and private knowledge bases with approval workflows

What the AI can do

Fixed model: the vendor chooses the underlying LLM.

Visit Document360 →

See the best Document360 alternatives →

Frequently asked questions

Who is Document360 best for?: Support and documentation teams that want a mature knowledge base with grounded AI search, an AI chatbot and a ticket deflector feeding Zendesk or Freshdesk. Look elsewhere if you want an AI agent that resolves conversations or takes actions on its own, or you need a published price before talking to sales.
How much does Document360 cost?: Document360 is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Document360 integrate with?: Document360 integrates with Zendesk, Freshdesk, Intercom, Drift, Slack, Microsoft Teams, Salesforce, GitHub, Crowdin, Zapier, Make, Google Analytics, Google Tag Manager, Segment, Mixpanel, Amplitude, Hotjar, and LiveChat.
What compliance standards does Document360 meet?: Based on the vendor's own security and trust pages, Document360 claims SOC 2, GDPR, and ISO 27001 compliance. See how that compares across vendors →
Which support channels does Document360 cover?: Document360 handles customer conversations over chat.
Can I buy Document360 without talking to sales?: No. Access starts with a demo or a conversation with sales.
When was Document360 founded?: Document360 was founded in 2017.
What are the best Document360 alternatives?: Popular alternatives include Botpress, Brainfish, and Capacity. See all Document360 alternatives →

Sources for the facts on this page

Pricing model: document360.com Document360 prices around your specific configuration. checked October 2026
Starting price: document360.com Customized pricing built around your needs. checked October 2026
Channels: document360.com AI Chatbot Add-on An AI chatbot that pulls answers from your knowledge base, websites, files, FAQs, and Zendesk/Freshdesk tickets. checked October 2026
Compliance: document360.com Document360 is SOC 2 Type II compliant, GDPR ready, and ISO 27001 certified. checked October 2026
How you buy: document360.com We quote what fits. checked October 2026
Choice of LLM: document360.com Document360 uses third-party AI services to support specific product features. We do not develop, train, or host our own AI models. AI capabilities within the platform are powered by OpenAI checked October 2026
Data residency: document360.com Choose your data location from 50+ countries. checked October 2026
Founded year: document360.com Founded in 2017 checked October 2026

Updated October 2026

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