How much does Kaizo cost?

Kaizo is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does Kaizo integrate with?

Kaizo integrates with Zendesk Support, Salesforce Service Cloud, and Amazon Connect.

What compliance standards does Kaizo meet?

Based on the vendor's own security and trust pages, Kaizo claims SOC 2, GDPR, and ISO 27001 compliance.

What are the best Kaizo alternatives?

Popular alternatives include AmplifAI, Assembled, and Authenticx.

Kaizo

Enterprise QA & Conversation Analytics

AI quality assurance for enterprise support teams. Scores 100% of conversations and turns each one into per-agent coaching.

Best for

Enterprise support organizations of roughly 50 or more seats on Zendesk, Salesforce Service Cloud or Amazon Connect that want every conversation scored against their own scorecards and turned into per-agent coaching, from a vendor that sells no AI agents of its own, with SOC 2, GDPR and ISO 27001 coverage.

Look elsewhere if

You want an AI agent that talks to customers, or you are a small team: Kaizo evaluates conversations rather than holding them, publishes no pricing, and is built for multi-channel enterprise teams.

Pricing: Paid from Custom
Founded: 2018
Company: Independent, venture-backed $7M (as of June 2021) raised; latest: Seed extension, $4M (June 2021)
Contact: Contact page
Data residency: Custom storage location (Enterprise plan)
Compliance: SOC 2 GDPR ISO 27001
Integrations: Zendesk Support Salesforce Service Cloud Amazon Connect

Kaizo is an AI-native quality assurance platform for enterprise customer support teams. Instead of manually sampling under 5% of conversations, QA managers get every conversation scored automatically against their own customizable scorecards running continuously in the background, with no extra headcount.

Each scored conversation feeds per-agent AI coaching cards, cutting coaching prep from hours to minutes and closing the loop with agents instead of stopping at a dashboard. The result is consistent, bias-free quality standards across teams, channels and languages, and a single source of truth for conversation quality.

Kaizo does not sell AI agents. That matters as support teams shift to a hybrid human and AI workforce: platforms that sell their own AI agents are grading their own homework. Kaizo can evaluate any conversation human or AI without a conflict of interest.

Built for enterprise support organisations of roughly 50+ seats, typically multi-channel and multilingual, in B2B SaaS, marketplaces, retail and B2B2C. Founded in Amsterdam in 2018 and backed by Google Ventures and Fortino Capital.

Key features

100% automated conversation coverage every conversation scored, not a sample
Customizable scorecards matched to your own quality criteria
Autopilot continuous background scoring, no review cycles to kick off
Per-agent AI coaching cards generated automatically
Sentiment and empathy analysis for ticket prioritisation
AI conversation summaries and root-cause detection
Call transcription for voice conversations
Consistent, bias-free scoring across teams, channels and languages
Neutral AI evaluation Kaizo does not sell AI agents
Native apps inside Zendesk and Salesforce, install in minutes

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Procede Software: Saves 12 hours per QA reviewer every week with 100% ticket coverage Source

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Frequently asked questions

Who is Kaizo best for?: Enterprise support organizations of roughly 50 or more seats on Zendesk, Salesforce Service Cloud or Amazon Connect that want every conversation scored against their own scorecards and turned into per-agent coaching, from a vendor that sells no AI agents of its own, with SOC 2, GDPR and ISO 27001 coverage. Look elsewhere if you want an AI agent that talks to customers, or you are a small team: Kaizo evaluates conversations rather than holding them, publishes no pricing, and is built for multi-channel enterprise teams.
How much does Kaizo cost?: Kaizo is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Kaizo integrate with?: Kaizo integrates with Zendesk Support, Salesforce Service Cloud, and Amazon Connect.
What compliance standards does Kaizo meet?: Based on the vendor's own security and trust pages, Kaizo claims SOC 2, GDPR, and ISO 27001 compliance. See how that compares across vendors →
When was Kaizo founded?: Kaizo was founded in 2018.
What are the best Kaizo alternatives?: Popular alternatives include AmplifAI, Assembled, and Authenticx. See all Kaizo alternatives →

Listing history

Updates to the facts on this page, from vendor changes and our own re-checks.

September 2026 Starting price updated from $16 to Custom.

See every change across the directory →

Sources for the facts on this page

Pricing page: kaizo.com Insight (1-25 seats), Intelligence (26+ seats), Enterprise (unlimited seats) checked September 2026
Company: tech.eu Kaizo has raised an additional $4 million in a seed round extension led by Fortino Capital checked September 2026
Latest funding: tech.eu Kaizo has raised an additional $4 million in a seed round extension led by Fortino Capital checked September 2026
Starting price: kaizo.com Insight (1-25 seats), Intelligence (26+ seats), Enterprise (unlimited seats) checked September 2026
Data residency: kaizo.com Custom data retention and storage location checked October 2026
Total funding: tech.eu Kaizo has raised an additional $4 million in a seed round extension led by Fortino Capital. The Antwerp-based VC firm will now join Gradient Ventures (Google’s AI fund) and Partech who have ponied up $3 million back in 2020. checked October 2026

Updated October 2026

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