AI Customer Support Software That Integrates with Salesforce (2026)
A Salesforce integration usually means Service Cloud: reading and writing cases, pulling CRM context into a conversation, and handing off to agents inside the console. Depth varies more here than with any other platform, from true bidirectional case sync to a simple contact lookup, so treat the integration claim as a starting point and verify the specifics against your own org. Every tool below lists Salesforce among its published integrations.
How this list works: every tool below lists Salesforce among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.
109 tools that integrate with Salesforce
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#1
Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.
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#2
Cloud phone system for support and sales teams with built-in AI Voice Agents, AI coaching and 250+ integrations; from $30/license/mo billed annually.
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#3
E-commerce AI support concierge and shopping assistant, formerly Gleen, that resolves and acts on orders across chat, email, social and voice.
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#4
AWS's usage-priced cloud contact center with bundled agentic AI, agent assist, and analytics across voice, chat, email, and SMS.
Full Amazon Connect listing → · Amazon Connect alternatives →
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#5
Contact center performance platform that auto-scores every human and AI agent interaction and turns the results into coaching and next best actions.
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#6
Enterprise contact center AI: GenerativeAgent resolves voice and chat contacts, with humans supervising in the loop. Used by JetBlue and American Airlines.
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#7
AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.
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#8
Conversation intelligence built only for healthcare contact centers, with automated QA, coaching notes and safety signal detection.
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#9
Agentic process automation platform whose AI agents resolve customer service work end to end across CRM, ITSM, and ERP systems, now including Aisera's conversational agents.
Full Automation Anywhere listing → · Automation Anywhere alternatives →
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#10
Avaya's enterprise CX orchestration platform: AI-agnostic, MCP-native and deployable in cloud, hybrid or on-premises for large regulated contact centers.
Full Avaya Infinity listing → · Avaya Infinity alternatives →
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#11
Real-time guidance for contact center agents: the right thing to say, on every call.
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#12
Voice AI platform for phone agents that runs its own speech-to-text, LLM and text-to-speech models, aimed at regulated, high-stakes customer calls.
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#13
Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.
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#14
AI support agent that resolves refunds, cancellations and account changes by running plain-English workflows against your own systems.
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#15
Conversation intelligence platform that analyzes 100% of contact center interactions for QA, compliance and coaching, now with OmniAgent virtual agents.
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#16
AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.
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#17
Build a custom AI support agent trained on your data and embed it on your site in minutes.
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#18
ChatBeacon brings live chat and AI together to help organizations deliver faster, more personal customer support. AI agents answer routine questions, AI assists staff, and complex conversations reach a person with their context intact.
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#19
Slack-native helpdesk for external customer channels and internal IT and HR requests, with AI agents that answer and act from Slack.
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#20
Cloud call center for SMB sales and support teams, with AI voice agents that answer, resolve or hand off calls on the same queues as your reps.
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#21
Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat
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#22
UK enterprise cloud contact center (storm) with the brain AI orchestration layer for agentic workflows, agent assist and live transcription.
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#23
Real-time agent assist and AI insights for contact centers, trained on your best performers.
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#24
Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.
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#25
Omnichannel help desk for customer, IT and HR teams with assistive AI, offered as cloud or self-hosted with a private AI option.
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#26
AgentOS connecting support to product development, with AI agents that resolve and route issues.
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#27
AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.
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#28
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#29
Bootstrapped AI agent builder that turns docs, help centers and past tickets into cited support answers, actions and voice agents.
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#30
Knowledge base platform from Kovai.co with Eddy AI search and chatbot, a support ticket deflector, and an MCP server for AI assistants.
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#31
Dublin-built contact centre analytics that tags every conversation, flags emerging issues in real time, and automates agent QA, priced on volume.
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#32
ElevenLabs' voice and chat agent platform, with a dedicated support offering: 90+ languages, helpdesk integrations and per-minute pricing with a free tier.
Full ElevenLabs Agents listing → · ElevenLabs Agents alternatives →
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#33
Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.
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#34
Support and feedback suite for SaaS teams: omnichannel inbox, Fibi AI agent, help center, feature voting, roadmaps and changelog in one plan.
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#35
Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.
Full Fin by Intercom listing → · Fin by Intercom alternatives →
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#36
YC-backed AI support agent for chat, email and voice that layers on your help desk, priced per resolved ticket from $0.89 down to $0.49.
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#37
Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.
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#38
The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.
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#39
Freshworks' help desk with Freddy AI agents, copilot, and insights built in.
Full Freshdesk with Freddy AI listing → · Freshdesk with Freddy AI alternatives →
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#40
Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.
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#41
All-in-one cloud contact center platform with Agent Copilot, agentic virtual agents, and workforce engagement for large support operations.
Full Genesys Cloud CX listing → · Genesys Cloud CX alternatives →
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#42
Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
Full Gladly Sidekick listing → · Gladly Sidekick alternatives →
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#43
AI-native help desk for software teams whose Kai agents answer customers, investigate bug reports and open pull requests for engineers.
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#44
Established help desk for customer, IT and HR support with an AI copilot add-on, per-action Autopilot agents and a per-resolution chatbot.
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#45
Jio-owned enterprise conversational AI for customer service across WhatsApp, voice, web and social, with 100+ languages and a live-chat agent inbox.
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#46
Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.
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#47
Budget customer communication platform with live chat, shared inbox, knowledge base and AI agents, pitched as an affordable Intercom alternative.
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#48
AI-native help desk rebuilt from Groove, with agents that investigate and act, unlimited users and AI billed in credits from $49 a month.
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#49
NLP for context identification, and intelligent template suggestions. Intuitive interface.
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#50
HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.
Full HubSpot Breeze listing → · HubSpot Breeze alternatives →
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#51
Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.
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#52
AI agent platform for technical and B2B support: cited customer assistants, a help desk copilot, and agents that update your docs.
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#53
AI-first helpdesk with an omnichannel inbox, ticketing, help center and Copilot, built natively around Intercom's Fin AI agent.
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#54
ITSM and asset management platform for internal service desks, with a built-in AI Virtual Service Agent in Teams, Slack, WhatsApp and the portal.
Full InvGate Service Management listing → · InvGate Service Management alternatives →
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#55
AI quality assurance for enterprise support teams. Scores 100% of conversations and turns each one into per-agent coaching.
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#56
Answer engine for technical products that turns docs, code, tickets and forums into cited AI agents for docs sites, support forms, Slack and MCP.
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#57
Veteran help desk relaunched around Kay, an AI agent billed at $1 per resolved ticket that also runs on top of Zendesk, Freshdesk or Intercom.
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#58
No-code AI customer service platform with AI agents, email ticketing, voice AI and live chat handoff across web, WhatsApp and social. From $34/mo.
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#59
Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.
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#60
CRM-based customer service platform with AI agents that see the full customer, not just the ticket.
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#61
Contact center AI from Winnipeg: the Sidd agent assists live reps or resolves cases alone by driving your existing desktop apps, with no APIs needed.
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#62
Agentic AI platform with prebuilt HR, IT, and finance assistants that answer employee questions in Slack and Microsoft Teams.
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#63
AI-first quality assurance and analytics for customer service teams.
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#64
Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.
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#65
AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.
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#66
Conversation intelligence platform, now part of Contentsquare, that analyzes every support interaction for intent, sentiment, automated QA, and AI agent performance.
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#67
Enterprise AI agent platform from Boston that resolves support across chat, email and voice on top of Zendesk, Salesforce or Freshdesk, plus agent copilot.
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#68
AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.
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#69
Enterprise AI platform for technical B2B support, formerly Ask-AI: self-service, triage, rep assist and knowledge automation over your stack.
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#70
Enterprise AI customer service platform with sanctioned, brand-safe generative agents.
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#71
Enterprise cloud contact center platform with omnichannel routing, Enlighten AI copilots and AI agents, and workforce management built in.
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#72
AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.
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#73
Voice AI agents that sound human and resolve calls for enterprises: no hold time, 24/7.
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#74
The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.
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#75
Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.
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#76
Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.
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#77
RingCentral's AI contact center: voice plus 20+ digital channels, AIR Pro AI agents and AI quality management, with published per-user pricing.
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#78
AI conversation data platform, formerly MaestroQA: build agents that read every support conversation for QA, churn risk, chatbot monitoring and coaching.
Full Rippit (formerly MaestroQA) listing → · Rippit (formerly MaestroQA) alternatives →
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#79
Autonomous AI agents on the Salesforce platform, grounded in your CRM data.
Full Salesforce Agentforce listing → · Salesforce Agentforce alternatives →
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#80
Contact center QA platform with AI auto scoring of every conversation, QA for chatbots, conversation analytics, coaching and a built-in LMS.
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#81
Sendbird's AI agent for customer service and revenue across chat, email, SMS, WhatsApp and voice, with a free AI-native helpdesk and per-resolution billing.
Full Sendbird delight.ai listing → · Sendbird delight.ai alternatives →
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#82
AI CX intelligence layer that reads every support conversation, human or bot, prices its root causes, and offers a Quality Agent for auto QA.
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#83
AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.
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#84
AI-native contact center suite unifying voice, chat, and 30+ social and messaging channels with autonomous AI agents and copilots.
Full Sprinklr Service listing → · Sprinklr Service alternatives →
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#85
Support knowledge platform built on interactive step-by-step guides, with AI Answers and Business Process Agents that follow your exact processes.
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#86
Support experience management for B2B: predict and prevent escalations from ticket signals.
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#87
Berlin-based enterprise voice AI platform with its own telephony network, a visual flow builder and built-in testing and auto-QA. Contracts from $30,000/yr.
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#88
ITSM platform with agentic AI that resolves incidents and requests, plus Dex, an autonomous IT engineer priced per technician.
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#89
AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.
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#90
AI-native B2B support platform that turns Slack Connect, email, chat and Teams conversations into tickets with AI agents on top.
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#91
Twilio's programmable contact center that combines AI self-service, AI agent assist and human agents, with usage-based pricing from $1 per active user hour.
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#92
Swiss AI customer experience platform: AI agents resolve tickets end to end on 3,500+ integrations, set up by talking to its Nova operator. From $99/mo.
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#93
Cloud contact center with CRM-first data handling, agentic AI virtual agents, agent assist and Spiral conversation analytics, priced per user.
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#94
Independent QA layer that scores every support conversation, human agent or AI bot, against your own rubric, inside unitQ's customer-signal platform.
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#95
Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.
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#96
Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.
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#97
Enterprise CX automation platform where Da Vinci AI powers specialized bots for containment, agent assist, and workforce engagement.
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#98
Collaborative visual platform where teams design, test, and deploy AI chat and voice agents across support channels.
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#99
Ericsson-owned Vonage's cloud contact center: deep Salesforce, ServiceNow and Dynamics integrations plus an AI Virtual Assistant that isn't tied to one model.
Full Vonage Contact Center listing → · Vonage Contact Center alternatives →
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#100
Cisco's cloud contact center with Webex AI Agent for autonomous self-service and Cisco AI Assistant for agents and supervisors; enterprise, quote-only.
Full Webex Contact Center listing → · Webex Contact Center alternatives →
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#101
No-code AI agent for support deflection and lead capture that cites a source in every answer, on flat monthly plans with EU hosting.
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#102
Enterprise agentic AI platform for automating customer and employee service across voice, chat and email, with a multi-LLM architecture.
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#103
Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.
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#104
Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.
Full Zendesk AI Agents listing → · Zendesk AI Agents alternatives →
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#105
AI-powered quality assurance, formerly Klaus, that auto-scores every support conversation, flags risky interactions, and grades AI agents alongside humans.
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#106
Ecommerce AI agent that answers product questions, handles order support and recovers carts across site chat, WhatsApp, Instagram and email.
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#107
Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.
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#108
Zoom's omnichannel contact center with Virtual Agent self-service AI, Expert Assist agent guidance, and published per-agent pricing.
Full Zoom Contact Center listing → · Zoom Contact Center alternatives →
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#109
AI customer service agent for e-commerce, focused on resolving tickets and driving revenue.
Other integrations
Adobe Commerce (Magento) Aircall Amazon Connect Confluence Discord Facebook Messenger Five9 Freshdesk Front Genesys Google Drive Gorgias Help Scout HubSpot Instagram Intercom Jira Klaviyo Kustomer Microsoft Dynamics 365 Microsoft Teams NICE CXone Notion Okta ServiceNow Shopify Slack Stripe Talkdesk Twilio WhatsApp WooCommerce Zapier Zendesk