AI Customer Support Software That Integrates with Salesforce (2026)
A Salesforce integration usually means Service Cloud: reading and writing cases, pulling CRM context into a conversation, and handing off to agents inside the console. Depth varies more here than with any other platform, from true bidirectional case sync to a simple contact lookup, so treat the integration claim as a starting point and verify the specifics against your own org. Every tool below lists Salesforce among its published integrations.
How this list works: every tool below lists Salesforce among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.
58 tools that integrate with Salesforce
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#1
Kaizo
FeaturedAI quality assurance for enterprise support teams. Scores 100% of conversations and turns each one into per-agent coaching.
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#2
Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.
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#3
AWS's usage-priced cloud contact center with bundled agentic AI, agent assist, and analytics across voice, chat, email, and SMS.
Full Amazon Connect listing → · Amazon Connect alternatives →
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#4
AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.
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#5
Agentic process automation platform whose AI agents resolve customer service work end to end across CRM, ITSM, and ERP systems, now including Aisera's conversational agents.
Full Automation Anywhere listing → · Automation Anywhere alternatives →
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#6
Real-time guidance for contact center agents: the right thing to say, on every call.
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#7
Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.
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#8
AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.
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#9
Certainly harnesses the power of Generative AI and Conversational AI tailored specifically for your business and operations, freeing you from the constraints and discomfort of one-size-fits-all solutions.
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#10
Build a custom AI support agent trained on your data and embed it on your site in minutes.
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#11
Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat
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#12
Real-time agent assist and AI insights for contact centers, trained on your best performers.
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#13
Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.
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#14
AgentOS connecting support to product development, with AI agents that resolve and route issues.
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#15
AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.
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#16
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#17
Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.
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#18
Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.
Full Fin by Intercom listing → · Fin by Intercom alternatives →
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#19
Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.
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#20
The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.
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#21
Freshworks' help desk with Freddy AI agents, copilot, and insights built in.
Full Freshdesk with Freddy AI listing → · Freshdesk with Freddy AI alternatives →
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#22
Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.
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#23
All-in-one cloud contact center platform with Agent Copilot, agentic virtual agents, and workforce engagement for large support operations.
Full Genesys Cloud CX listing → · Genesys Cloud CX alternatives →
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#24
Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
Full Gladly Sidekick listing → · Gladly Sidekick alternatives →
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#25
Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.
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#26
NLP for context identification, and intelligent template suggestions. Intuitive interface.
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#27
HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.
Full HubSpot Breeze listing → · HubSpot Breeze alternatives →
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#28
Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.
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#29
Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.
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#30
CRM-based customer service platform with AI agents that see the full customer, not just the ticket.
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#31
Agentic AI platform with prebuilt HR, IT, and finance assistants that answer employee questions in Slack and Microsoft Teams.
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#32
AI-first quality assurance and analytics for customer service teams.
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#33
Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.
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#34
AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.
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#35
Conversation intelligence platform, now part of Contentsquare, that analyzes every support interaction for intent, sentiment, automated QA, and AI agent performance.
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#36
AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.
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#37
Enterprise AI customer service platform with sanctioned, brand-safe generative agents.
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#38
Enterprise cloud contact center platform with omnichannel routing, Enlighten AI copilots and AI agents, and workforce management built in.
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#39
AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.
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#40
Voice AI agents that sound human and resolve calls for enterprises: no hold time, 24/7.
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#41
The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.
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#42
Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.
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#43
Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.
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#44
Autonomous AI agents on the Salesforce platform, grounded in your CRM data.
Full Salesforce Agentforce listing → · Salesforce Agentforce alternatives →
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#45
AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.
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#46
AI-native contact center suite unifying voice, chat, and 30+ social and messaging channels with autonomous AI agents and copilots.
Full Sprinklr Service listing → · Sprinklr Service alternatives →
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#47
Support experience management for B2B: predict and prevent escalations from ticket signals.
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#48
AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.
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#49
Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.
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#50
Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.
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#51
Enterprise CX automation platform where Da Vinci AI powers specialized bots for containment, agent assist, and workforce engagement.
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#52
Collaborative visual platform where teams design, test, and deploy AI chat and voice agents across support channels.
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#53
Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.
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#54
Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.
Full Zendesk AI Agents listing → · Zendesk AI Agents alternatives →
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#55
AI-powered quality assurance, formerly Klaus, that auto-scores every support conversation, flags risky interactions, and grades AI agents alongside humans.
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#56
Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.
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#57
Zoom's omnichannel contact center with Virtual Agent self-service AI, Expert Assist agent guidance, and published per-agent pricing.
Full Zoom Contact Center listing → · Zoom Contact Center alternatives →
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#58
AI customer service agent for e-commerce, focused on resolving tickets and driving revenue.
Other integrations
Amazon Connect Five9 Freshdesk Genesys Gorgias HubSpot Instagram Intercom Jira Kustomer Microsoft Dynamics 365 Microsoft Teams ServiceNow Shopify Slack Stripe Twilio WhatsApp Zendesk