← All integrations

AI Customer Support Software That Integrates with Intercom (2026)

These tools plug into Intercom: some deploy AI agents in its Messenger and inbox, others add quality assurance or analytics on top of the conversations happening there. Teams often run them alongside or instead of Intercom's own AI, so if you are on Intercom and weighing your options, this list covers the ecosystem around it.

How this list works: every tool below lists Intercom among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.

36 tools that integrate with Intercom

1. #1

   Aircall

   Cloud phone system for support and sales teams with built-in AI Voice Agents, AI coaching and 250+ integrations; from $30/license/mo billed annually.

   PricingPaid · $30/license/mo billed annuallyWorks withSalesforceHubSpotZendeskIntercom+14 more

   Full Aircall listing →  ·  Aircall alternatives →

2. #2

   Alhena AI

   E-commerce AI support concierge and shopping assistant, formerly Gleen, that resolves and acts on orders across chat, email, social and voice.

   PricingFreemium · $199/mo billed annually (200 conversations)Works withZendeskGorgiasGladlyIntercom+20 more

   Full Alhena AI listing →  ·  Alhena AI alternatives →

3. #3

   Brainfish

   AI support agent that resolves refunds, cancellations and account changes by running plain-English workflows against your own systems.

   PricingPaid · CustomWorks withZendeskSalesforceIntercomStripe+14 more

   Full Brainfish listing →  ·  Brainfish alternatives →

4. #4

   Chatbase

   Build a custom AI support agent trained on your data and embed it on your site in minutes.

   PricingPaid · $32/mo billed annuallyWorks withZendeskSlackStripeSalesforce+2 more

   Full Chatbase listing →  ·  Chatbase alternatives →

5. #5

   ClearFeed

   Slack-native helpdesk for external customer channels and internal IT and HR requests, with AI agents that answer and act from Slack.

   PricingPaid · $24/agent/mo billed monthlyWorks withSlackMicrosoft TeamsDiscordTelegram+20 more

   Full ClearFeed listing →  ·  ClearFeed alternatives →

6. #6

   CloudTalk

   Cloud call center for SMB sales and support teams, with AI voice agents that answer, resolve or hand off calls on the same queues as your reps.

   PricingPaid · €19/user/mo billed annuallyWorks withSalesforceHubSpotZendeskPipedrive+8 more

   Full CloudTalk listing →  ·  CloudTalk alternatives →

7. #7

   Decagon

   Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.

   PricingPer resolution · CustomWorks withZendeskSalesforceIntercomShopify+2 more

   Full Decagon listing →  ·  Decagon alternatives →

8. #8

   DocsBot

   Bootstrapped AI agent builder that turns docs, help centers and past tickets into cited support answers, actions and voice agents.

   PricingFreemium · $49/mo billed monthlyWorks withZendeskHelp ScoutFreshdeskZoho Desk+15 more

   Full DocsBot listing →  ·  DocsBot alternatives →

9. #9

   Document360

   Knowledge base platform from Kovai.co with Eddy AI search and chatbot, a support ticket deflector, and an MCP server for AI assistants.

   PricingPaid · CustomWorks withZendeskFreshdeskIntercomDrift+14 more

   Full Document360 listing →  ·  Document360 alternatives →

10. #10

    Duckie

    AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.

    PricingPaid · CustomWorks withZendeskIntercomSlackJira+2 more

    Full Duckie listing →  ·  Duckie alternatives →

11. #11

    EdgeTier

    Dublin-built contact centre analytics that tags every conversation, flags emerging issues in real time, and automates agent QA, priced on volume.

    PricingPaid · From €20,000 (volume-based)Works withZendeskSalesforceGenesysFive9+16 more

    Full EdgeTier listing →  ·  EdgeTier alternatives →

12. #12

    eesel AI

    Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.

    PricingPaid · $299/mo (500 credits)Works withZendeskFreshdeskIntercomSlack+4 more

    Full eesel AI listing →  ·  eesel AI alternatives →

13. #13

    EvaluAgent

    Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.

    PricingPaid · $35/user/moWorks withZendeskIntercomSalesforceHubSpot+14 more

    Full EvaluAgent listing →  ·  EvaluAgent alternatives →

14. #14

    Featurebase

    Support and feedback suite for SaaS teams: omnichannel inbox, Fibi AI agent, help center, feature voting, roadmaps and changelog in one plan.

    PricingFreemium · $29/seat/mo billed yearly, plus $0.49 per AI resolutionWorks withSlackDiscordIntercomZendesk+9 more

    Full Featurebase listing →  ·  Featurebase alternatives →

15. #15

    Fin by Intercom

    Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.

    PricingPer resolution · $0.99/outcome; $49/mo minimum (includes 50 outcomes)Works withIntercomSalesforceHubSpotFreshdesk+7 more

    Full Fin by Intercom listing →  ·  Fin by Intercom alternatives →

16. #16

    Fini AI

    YC-backed AI support agent for chat, email and voice that layers on your help desk, priced per resolved ticket from $0.89 down to $0.49.

    PricingPer resolution · $0.89/resolved ticket (Growth)Works withZendeskIntercomSalesforceHubSpot+10 more

    Full Fini AI listing →  ·  Fini AI alternatives →

17. #17

    Forethought

    The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.

    PricingPer resolution · CustomWorks withZendeskSalesforceFreshdeskIntercom+2 more

    Full Forethought listing →  ·  Forethought alternatives →

18. #18

    Inkeep

    AI agent platform for technical and B2B support: cited customer assistants, a help desk copilot, and agents that update your docs.

    PricingPaid · CustomWorks withZendeskIntercomHelp ScoutFreshdesk+17 more

    Full Inkeep listing →  ·  Inkeep alternatives →

19. #19

    Kapa.ai

    Answer engine for technical products that turns docs, code, tickets and forums into cited AI agents for docs sites, support forms, Slack and MCP.

    PricingPaid · CustomWorks withZendeskSalesforceIntercomPylon+11 more

    Full Kapa.ai listing →  ·  Kapa.ai alternatives →

20. #20

    Kayako

    Veteran help desk relaunched around Kay, an AI agent billed at $1 per resolved ticket that also runs on top of Zendesk, Freshdesk or Intercom.

    PricingPer resolution · $1 per resolved ticketWorks withZendeskFreshdeskIntercomSalesforce+5 more

    Full Kayako listing →  ·  Kayako alternatives →

21. #21

    Lorikeet

    AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.

    PricingPer resolution · $2,100/mo + $0.99/resolutionWorks withZendeskIntercomSalesforceHubSpot+10 more

    Full Lorikeet listing →  ·  Lorikeet alternatives →

22. #22

    Maven AGI

    Enterprise AI agent platform from Boston that resolves support across chat, email and voice on top of Zendesk, Salesforce or Freshdesk, plus agent copilot.

    PricingPaid · CustomWorks withZendeskSalesforceFreshdeskIntercom+15 more

    Full Maven AGI listing →  ·  Maven AGI alternatives →

23. #23

    Mosaic AI

    Enterprise AI platform for technical B2B support, formerly Ask-AI: self-service, triage, rep assist and knowledge automation over your stack.

    PricingPaid · CustomWorks withSalesforceZendeskServiceNowJira+14 more

    Full Mosaic AI listing →  ·  Mosaic AI alternatives →

24. #24

    My AskAI

    Affordable AI support agent that deflects tickets and hands off to your existing live chat.

    PricingPaid · $199/mo (1,000 tickets)Works withZendeskIntercomFreshdeskGorgias+2 more

    Full My AskAI listing →  ·  My AskAI alternatives →

25. #25

    Octocom

    AI agents for consumer brands that resolve support requests and take guarded actions like refunds and address changes across chat, email, social and voice.

    PricingPaid · $100/mo (up to 199 conversations)Works withShopifyWooCommercePrestaShopAdobe Commerce (Magento)+27 more

    Full Octocom listing →  ·  Octocom alternatives →

26. #26

    Rippit (formerly MaestroQA)

    AI conversation data platform, formerly MaestroQA: build agents that read every support conversation for QA, churn risk, chatbot monitoring and coaching.

    PricingFreemium · Free; $185/moWorks withIntercomZendeskDecagonGong+6 more

    Full Rippit (formerly MaestroQA) listing →  ·  Rippit (formerly MaestroQA) alternatives →

27. #27

    Robylon

    AI agents that resolve support across chat, email, WhatsApp, tickets, and voice

    PricingFreemium · Free; $25/moWorks withZendeskFreshdeskIntercom

    Full Robylon listing →  ·  Robylon alternatives →

28. #28

    Scorebuddy

    Contact center QA platform with AI auto scoring of every conversation, QA for chatbots, conversation analytics, coaching and a built-in LMS.

    PricingPaid · CustomWorks withGenesysAmazon ConnectNICE CXoneFive9+12 more

    Full Scorebuddy listing →  ·  Scorebuddy alternatives →

29. #29

    Sendbird delight.ai

    Sendbird's AI agent for customer service and revenue across chat, email, SMS, WhatsApp and voice, with a free AI-native helpdesk and per-resolution billing.

    PricingPer resolution · CustomWorks withSalesforceZendeskFreshworksServiceNow+12 more

    Full Sendbird delight.ai listing →  ·  Sendbird delight.ai alternatives →

30. #30

    SentiSum

    AI CX intelligence layer that reads every support conversation, human or bot, prices its root causes, and offers a Quality Agent for auto QA.

    PricingPaid · $100,000/yrWorks withZendeskIntercomFreshdeskGorgias+9 more

    Full SentiSum listing →  ·  SentiSum alternatives →

31. #31

    Stonly

    Support knowledge platform built on interactive step-by-step guides, with AI Answers and Business Process Agents that follow your exact processes.

    PricingFreemium · CustomWorks withZendeskSalesforceFreshdeskServiceNow+16 more

    Full Stonly listing →  ·  Stonly alternatives →

32. #32

    Synthflow

    Berlin-based enterprise voice AI platform with its own telephony network, a visual flow builder and built-in testing and auto-QA. Contracts from $30,000/yr.

    PricingPaid · $30,000/yrWorks withGenesysFive98x8RingCentral+19 more

    Full Synthflow listing →  ·  Synthflow alternatives →

33. #33

    Typewise

    Swiss AI customer experience platform: AI agents resolve tickets end to end on 3,500+ integrations, set up by talking to its Nova operator. From $99/mo.

    PricingPer resolution · $99/mo plus $2/resolutionWorks withZendeskFreshdeskIntercomGorgias+12 more

    Full Typewise listing →  ·  Typewise alternatives →

34. #34

    unitQ

    Independent QA layer that scores every support conversation, human agent or AI bot, against your own rubric, inside unitQ's customer-signal platform.

    PricingPaid · CustomWorks withZendeskSalesforceIntercomFreshdesk+15 more

    Full unitQ listing →  ·  unitQ alternatives →

35. #35

    Zendesk QA

    AI-powered quality assurance, formerly Klaus, that auto-scores every support conversation, flags risky interactions, and grades AI agents alongside humans.

    PricingPaid · $50/agent/mo (with WFM)Works withZendeskSalesforce Service CloudIntercomGenesys+3 more

    Full Zendesk QA listing →  ·  Zendesk QA alternatives →

36. #36

    Zipchat

    Ecommerce AI agent that answers product questions, handles order support and recovers carts across site chat, WhatsApp, Instagram and email.

    PricingPaid · $64/mo billed annually (750 AI replies)Works withShopifyShopify PlusWooCommerceBigCommerce+14 more

    Full Zipchat listing →  ·  Zipchat alternatives →

Other integrations

Adobe Commerce (Magento) Aircall Amazon Connect Confluence Discord Facebook Messenger Five9 Freshdesk Front Genesys Google Drive Gorgias Help Scout HubSpot Instagram Jira Klaviyo Kustomer Microsoft Dynamics 365 Microsoft Teams NICE CXone Notion Okta Salesforce ServiceNow Shopify Slack Stripe Talkdesk Twilio WhatsApp WooCommerce Zapier Zendesk