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AI Customer Support Software That Integrates with Intercom (2026)

These tools plug into Intercom: some deploy AI agents in its Messenger and inbox, others add quality assurance or analytics on top of the conversations happening there. Teams often run them alongside or instead of Intercom's own AI, so if you are on Intercom and weighing your options, this list covers the ecosystem around it.

How this list works: every tool below lists Intercom among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.

9 tools that integrate with Intercom

1. #1

   Decagon

   Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.

   Per resolution · Custom Zendesk Salesforce Intercom Shopify

   Full Decagon listing →  ·  Decagon alternatives →

2. #2

   Duckie

   AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.

   Paid · Custom Zendesk Intercom Slack Jira

   Full Duckie listing →  ·  Duckie alternatives →

3. #3

   eesel AI

   Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.

   Per resolution · $0.40/AI-handled ticket Zendesk Freshdesk Intercom Slack

   Full eesel AI listing →  ·  eesel AI alternatives →

4. #4

   EvaluAgent

   Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.

   Paid · $35/user/mo Zendesk Intercom Salesforce Service Cloud Freshdesk

   Full EvaluAgent listing →  ·  EvaluAgent alternatives →

5. #5

   Forethought

   The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.

   Paid · Custom Zendesk Salesforce Freshdesk Intercom

   Full Forethought listing →  ·  Forethought alternatives →

6. #6

   Lorikeet

   AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.

   Per resolution · $1,500/mo + $0.95/resolution Zendesk Intercom Salesforce Twilio Flex

   Full Lorikeet listing →  ·  Lorikeet alternatives →

7. #7

   MaestroQA

   Quality assurance and conversation analytics platform pairing custom scorecards and screen capture with AutoQA grading, coaching workflows, and AI chatbot monitoring.

   Paid · Custom Zendesk Intercom Gorgias Kustomer

   Full MaestroQA listing →  ·  MaestroQA alternatives →

8. #8

   My AskAI

   Affordable AI support agent that deflects tickets and hands off to your existing live chat.

   Paid · $199/mo (1,000 tickets) Zendesk Intercom Freshdesk Gorgias

   Full My AskAI listing →  ·  My AskAI alternatives →

9. #9

   Zendesk QA

   AI-powered quality assurance, formerly Klaus, that auto-scores every support conversation, flags risky interactions, and grades AI agents alongside humans.

   Paid · $50/agent/mo (with WFM) Zendesk Salesforce Service Cloud Intercom Genesys

   Full Zendesk QA listing →  ·  Zendesk QA alternatives →

Other integrations

Amazon Connect Five9 Freshdesk Genesys Gorgias HubSpot Instagram Jira Kustomer Microsoft Dynamics 365 Microsoft Teams Salesforce ServiceNow Shopify Slack Stripe Twilio WhatsApp Zendesk