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AI Customer Support Software That Integrates with Microsoft Teams (2026)

Teams is where support happens for a lot of enterprises, both for employees asking IT and HR questions and for B2B customers in shared channels. The tools below publish a Microsoft Teams integration, ranging from full conversational agents that answer inside Teams to help desks that sync conversations into tickets. If your company runs on Microsoft 365, this filter narrows the field fast.

How this list works: every tool below lists Microsoft Teams among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.

53 tools that integrate with Microsoft Teams

1. #1

   Aircall

   Cloud phone system for support and sales teams with built-in AI Voice Agents, AI coaching and 250+ integrations; from $30/license/mo billed annually.

   PricingPaid · $30/license/mo billed annuallyWorks withSalesforceHubSpotZendeskIntercom+14 more

   Full Aircall listing →  ·  Aircall alternatives →

2. #2

   Atomicwork

   AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.

   PricingPaid · $25,000/yrWorks withSlackMicrosoft TeamsOktaWorkday+4 more

   Full Atomicwork listing →  ·  Atomicwork alternatives →

3. #3

   Avaya Infinity

   Avaya's enterprise CX orchestration platform: AI-agnostic, MCP-native and deployable in cloud, hybrid or on-premises for large regulated contact centers.

   PricingPaid · CustomWorks withMicrosoft Azure AIMicrosoft Dynamics 365Microsoft TeamsGoogle Cloud CCAI+8 more

   Full Avaya Infinity listing →  ·  Avaya Infinity alternatives →

4. #4

   Bland AI

   Voice AI platform for phone agents that runs its own speech-to-text, LLM and text-to-speech models, aimed at regulated, high-stakes customer calls.

   PricingPaid · $0.14/minWorks withTwilioGenesysFive9NICE CXone+14 more

   Full Bland AI listing →  ·  Bland AI alternatives →

5. #5

   boost.ai

   Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.

   PricingPaid · CustomWorks withGenesysZendeskSalesforceFive9+2 more

   Full boost.ai listing →  ·  boost.ai alternatives →

6. #6

   Brainfish

   AI support agent that resolves refunds, cancellations and account changes by running plain-English workflows against your own systems.

   PricingPaid · CustomWorks withZendeskSalesforceIntercomStripe+14 more

   Full Brainfish listing →  ·  Brainfish alternatives →

7. #7

   Capacity

   AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.

   PricingPaid · CustomWorks withSalesforceZendeskServiceNowSlack+2 more

   Full Capacity listing →  ·  Capacity alternatives →

8. #8

   ChatBeacon

   ChatBeacon brings live chat and AI together to help organizations deliver faster, more personal customer support. AI agents answer routine questions, AI assists staff, and complex conversations reach a person with their context intact.

   PricingPaid · $39/operator/moWorks withSalesforceHubSpotMicrosoft Dynamics 365Zendesk+6 more

   Full ChatBeacon listing →  ·  ChatBeacon alternatives →

9. #9

   ClearFeed

   Slack-native helpdesk for external customer channels and internal IT and HR requests, with AI agents that answer and act from Slack.

   PricingPaid · $24/agent/mo billed monthlyWorks withSlackMicrosoft TeamsDiscordTelegram+20 more

   Full ClearFeed listing →  ·  ClearFeed alternatives →

10. #10

    CloudTalk

    Cloud call center for SMB sales and support teams, with AI voice agents that answer, resolve or hand off calls on the same queues as your reps.

    PricingPaid · €19/user/mo billed annuallyWorks withSalesforceHubSpotZendeskPipedrive+8 more

    Full CloudTalk listing →  ·  CloudTalk alternatives →

11. #11

    Content Guru

    UK enterprise cloud contact center (storm) with the brain AI orchestration layer for agentic workflows, agent assist and live transcription.

    PricingPaid · CustomWorks withSalesforceServiceNowMicrosoft TeamsCitrix+1 more

    Full Content Guru listing →  ·  Content Guru alternatives →

12. #12

    Deskpro

    Omnichannel help desk for customer, IT and HR teams with assistive AI, offered as cloud or self-hosted with a private AI option.

    PricingPaid · $39/agent/mo (5-agent minimum)Works withSlackMicrosoft TeamsSalesforceHubSpot+8 more

    Full Deskpro listing →  ·  Deskpro alternatives →

13. #13

    DevRev

    AgentOS connecting support to product development, with AI agents that resolve and route issues.

    PricingFreemium · Free plan availableWorks withSlackJiraSalesforceNotion+2 more

    Full DevRev listing →  ·  DevRev alternatives →

14. #14

    Dialpad Ai

    AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.

    PricingPaid · $15/user/moWorks withSalesforceZendeskGoogle WorkspaceMicrosoft Teams+2 more

    Full Dialpad Ai listing →  ·  Dialpad Ai alternatives →

15. #15

    DocsBot

    Bootstrapped AI agent builder that turns docs, help centers and past tickets into cited support answers, actions and voice agents.

    PricingFreemium · $49/mo billed monthlyWorks withZendeskHelp ScoutFreshdeskZoho Desk+15 more

    Full DocsBot listing →  ·  DocsBot alternatives →

16. #16

    Document360

    Knowledge base platform from Kovai.co with Eddy AI search and chatbot, a support ticket deflector, and an MCP server for AI assistants.

    PricingPaid · CustomWorks withZendeskFreshdeskIntercomDrift+14 more

    Full Document360 listing →  ·  Document360 alternatives →

17. #17

    eGain

    Enterprise knowledge management with GenAI agents for customer self-service and contact center agents, from a Nasdaq-listed Gartner MQ Leader.

    PricingPaid · $25/user/moWorks withMicrosoft TeamsSlackZoomSharePoint+1 more

    Full eGain listing →  ·  eGain alternatives →

18. #18

    Espressive Barista

    GenAI virtual agent for employee IT and HR support with a native Slack app that monitors public channels, now part of Resolve.

    PricingPaid · CustomWorks withSlackMicrosoft TeamsServiceNowWorkday+2 more

    Full Espressive Barista listing →  ·  Espressive Barista alternatives →

19. #19

    Five9

    Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.

    PricingPaid · $119/seat/moWorks withSalesforceServiceNowMicrosoft Dynamics 365Zendesk+4 more

    Full Five9 listing →  ·  Five9 alternatives →

20. #20

    Freshdesk with Freddy AI

    Freshworks' help desk with Freddy AI agents, copilot, and insights built in.

    PricingPaid · $0.49/sessionWorks withSlackShopifySalesforceJira+2 more

    Full Freshdesk with Freddy AI listing →  ·  Freshdesk with Freddy AI alternatives →

21. #21

    Freshservice

    Freshworks' ITSM platform with a Freddy AI agent that raises, fulfils, and updates employee requests from inside Slack and Teams.

    PricingPaid · $19/agent/mo (billed annually)Works withSlackMicrosoft TeamsOktaMicrosoft Entra ID+4 more

    Full Freshservice listing →  ·  Freshservice alternatives →

22. #22

    Genesys Cloud CX

    All-in-one cloud contact center platform with Agent Copilot, agentic virtual agents, and workforce engagement for large support operations.

    PricingPaid · $75/user/moWorks withSalesforceMicrosoft TeamsZoomServiceNow+4 more

    Full Genesys Cloud CX listing →  ·  Genesys Cloud CX alternatives →

23. #23

    HaloITSM

    ITIL-aligned ITSM from Halo with built-in AI agents, all features in one per-agent price, and a 30-day free trial.

    PricingPaid · $99/agent/mo billed annuallyWorks withMicrosoft TeamsSlack3CX1Stream+8 more

    Full HaloITSM listing →  ·  HaloITSM alternatives →

24. #24

    HappyFox

    Established help desk for customer, IT and HR support with an AI copilot add-on, per-action Autopilot agents and a per-resolution chatbot.

    PricingPaid · $24/agent/mo billed annuallyWorks withSlackMicrosoft TeamsZoomGoogle Meet+14 more

    Full HappyFox listing →  ·  HappyFox alternatives →

25. #25

    Haptik

    Jio-owned enterprise conversational AI for customer service across WhatsApp, voice, web and social, with 100+ languages and a live-chat agent inbox.

    PricingPaid · CustomWorks withWhatsAppInstagramFacebook MessengerMicrosoft Teams+14 more

    Full Haptik listing →  ·  Haptik alternatives →

26. #26

    Helply

    AI-native help desk rebuilt from Groove, with agents that investigate and act, unlimited users and AI billed in credits from $49 a month.

    PricingPaid · $49/mo (500 AI credits, unlimited users)Works withSlackMicrosoft TeamsDiscordTelegram+18 more

    Full Helply listing →  ·  Helply alternatives →

27. #27

    Inkeep

    AI agent platform for technical and B2B support: cited customer assistants, a help desk copilot, and agents that update your docs.

    PricingPaid · CustomWorks withZendeskIntercomHelp ScoutFreshdesk+17 more

    Full Inkeep listing →  ·  Inkeep alternatives →

28. #28

    InvGate Service Management

    ITSM and asset management platform for internal service desks, with a built-in AI Virtual Service Agent in Teams, Slack, WhatsApp and the portal.

    PricingPaid · $1,499/yr for 5 agentsWorks withMicrosoft TeamsSlackWhatsAppMicrosoft Intune+18 more

    Full InvGate Service Management listing →  ·  InvGate Service Management alternatives →

29. #29

    Jira Service Management

    Atlassian's service desk for IT, employee and customer support, with Rovo AI agents and a free plan for 3 agents; now sold as Service Collection.

    PricingFreemium · $21.50/agent/mo billed monthlyWorks withSlackMicrosoft TeamsConfluenceJira+3 more

    Full Jira Service Management listing →  ·  Jira Service Management alternatives →

30. #30

    Leena AI

    Agentic AI platform with prebuilt HR, IT, and finance assistants that answer employee questions in Slack and Microsoft Teams.

    PricingPaid · CustomWorks withSlackMicrosoft TeamsWorkdaySAP+5 more

    Full Leena AI listing →  ·  Leena AI alternatives →

31. #31

    Maven AGI

    Enterprise AI agent platform from Boston that resolves support across chat, email and voice on top of Zendesk, Salesforce or Freshdesk, plus agent copilot.

    PricingPaid · CustomWorks withZendeskSalesforceFreshdeskIntercom+15 more

    Full Maven AGI listing →  ·  Maven AGI alternatives →

32. #32

    Microsoft Dynamics 365 Customer Service

    Microsoft's case management and service CRM with Copilot, prebuilt service agents and Copilot Studio, priced per user from $50/month.

    PricingPaid · $50/user/mo billed annuallyWorks withMicrosoft TeamsMicrosoft Copilot StudioMicrosoft 365 CopilotDynamics 365 Contact Center+5 more

    Full Microsoft Dynamics 365 Customer Service listing →  ·  Microsoft Dynamics 365 Customer Service alternatives →

33. #33

    Mosaic AI

    Enterprise AI platform for technical B2B support, formerly Ask-AI: self-service, triage, rep assist and knowledge automation over your stack.

    PricingPaid · CustomWorks withSalesforceZendeskServiceNowJira+14 more

    Full Mosaic AI listing →  ·  Mosaic AI alternatives →

34. #34

    Moveworks

    Enterprise AI assistant that resolves employee IT, HR, and finance requests inside Slack and Microsoft Teams, now part of ServiceNow.

    PricingPaid · CustomWorks withSlackMicrosoft TeamsMicrosoft 365 CopilotServiceNow+6 more

    Full Moveworks listing →  ·  Moveworks alternatives →

35. #35

    Plain

    API-first support platform for technical B2B teams, with AI that understands your product.

    PricingPaid · $45/seat/mo billed annuallyWorks withSlackMicrosoft TeamsDiscordLinear+6 more

    Full Plain listing →  ·  Plain alternatives →

36. #36

    Pylon

    The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.

    PricingPaid · CustomWorks withSlackMicrosoft TeamsDiscordWhatsApp+7 more

    Full Pylon listing →  ·  Pylon alternatives →

37. #37

    Ravenna

    Agentic service desk for IT, HR and ops that turns Slack and Microsoft Teams messages into tickets and resolves them with AI agents and workflows.

    PricingPaid · CustomWorks withSlackMicrosoft TeamsOktaMicrosoft Entra ID+21 more

    Full Ravenna listing →  ·  Ravenna alternatives →

38. #38

    Rezolve.ai

    Agentic AI service desk for IT, HR, and finance support, built Microsoft Teams first with Slack supported and no-code agent studios.

    PricingPaid · CustomWorks withMicrosoft TeamsSlackServiceNowJira+3 more

    Full Rezolve.ai listing →  ·  Rezolve.ai alternatives →

39. #39

    SentiSum

    AI CX intelligence layer that reads every support conversation, human or bot, prices its root causes, and offers a Quality Agent for auto QA.

    PricingPaid · $100,000/yrWorks withZendeskIntercomFreshdeskGorgias+9 more

    Full SentiSum listing →  ·  SentiSum alternatives →

40. #40

    Serval

    AI-native ITSM where admins build automations from plain English and a help desk agent resolves employee requests using only approved workflows.

    PricingPaid · CustomWorks withSlackMicrosoft TeamsOktaJamf+15 more

    Full Serval listing →  ·  Serval alternatives →

41. #41

    Siit

    Slack-first internal service desk for IT and HR teams, with AI agents that answer employee requests from your existing knowledge base.

    PricingPaid · $23/admin/mo (billed annually)Works withSlackMicrosoft TeamsNotionConfluence+4 more

    Full Siit listing →  ·  Siit alternatives →

42. #42

    Stonly

    Support knowledge platform built on interactive step-by-step guides, with AI Answers and Business Process Agents that follow your exact processes.

    PricingFreemium · CustomWorks withZendeskSalesforceFreshdeskServiceNow+16 more

    Full Stonly listing →  ·  Stonly alternatives →

43. #43

    SysAid

    ITSM platform with agentic AI that resolves incidents and requests, plus Dex, an autonomous IT engineer priced per technician.

    PricingPaid · $89/agent/mo (Professional, by quote)Works withMicrosoft TeamsSlackGoogle ChatMicrosoft Entra ID+8 more

    Full SysAid listing →  ·  SysAid alternatives →

44. #44

    Talkdesk

    AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.

    PricingPaid · $85/user/moWorks withSalesforceZendeskServiceNowMicrosoft Teams+4 more

    Full Talkdesk listing →  ·  Talkdesk alternatives →

45. #45

    Thena

    AI-native B2B support platform that turns Slack Connect, email, chat and Teams conversations into tickets with AI agents on top.

    PricingPaid · $29/user/mo billed annuallyWorks withSlackMicrosoft TeamsDiscordHubSpot+7 more

    Full Thena listing →  ·  Thena alternatives →

46. #46

    UJET

    Cloud contact center with CRM-first data handling, agentic AI virtual agents, agent assist and Spiral conversation analytics, priced per user.

    PricingPaid · $65/user/moWorks withSalesforceZendeskKustomerMicrosoft Dynamics 365+4 more

    Full UJET listing →  ·  UJET alternatives →

47. #47

    Unthread

    Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.

    PricingPaid · $75/agent/moWorks withSlackMicrosoft TeamsJiraSalesforce+4 more

    Full Unthread listing →  ·  Unthread alternatives →

48. #48

    Vonage Contact Center

    Ericsson-owned Vonage's cloud contact center: deep Salesforce, ServiceNow and Dynamics integrations plus an AI Virtual Assistant that isn't tied to one model.

    PricingPaid · CustomWorks withSalesforceSalesforce Service Cloud VoiceSalesforce AgentforceMicrosoft Dynamics 365+5 more

    Full Vonage Contact Center listing →  ·  Vonage Contact Center alternatives →

49. #49

    Webex Contact Center

    Cisco's cloud contact center with Webex AI Agent for autonomous self-service and Cisco AI Assistant for agents and supervisors; enterprise, quote-only.

    PricingPaid · CustomWorks withSalesforceMicrosoft Dynamics 365ServiceNowZendesk+5 more

    Full Webex Contact Center listing →  ·  Webex Contact Center alternatives →

50. #50

    Wonderchat

    No-code AI agent for support deflection and lead capture that cites a source in every answer, on flat monthly plans with EU hosting.

    PricingFreemium · $124/mo billed annuallyWorks withZendeskFreshdeskHubSpotSalesforce+13 more

    Full Wonderchat listing →  ·  Wonderchat alternatives →

51. #51

    Workativ

    Session-priced AI agent for IT and HR employee support that runs natively in Slack and Teams with no per-user fee.

    PricingPaid · $349/moWorks withSlackMicrosoft TeamsServiceNowFreshservice+8 more

    Full Workativ listing →  ·  Workativ alternatives →

52. #52

    Zendesk AI Agents

    Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.

    PricingPer resolution · $1.50/resolutionWorks withSlackShopifySalesforceJira+2 more

    Full Zendesk AI Agents listing →  ·  Zendesk AI Agents alternatives →

53. #53

    Zoho Desk

    Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.

    PricingFreemium · Free; $7/agent/moWorks withZoho CRMSlackMicrosoft TeamsJira+4 more

    Full Zoho Desk listing →  ·  Zoho Desk alternatives →

Other integrations

Adobe Commerce (Magento) Aircall Amazon Connect Confluence Discord Facebook Messenger Five9 Freshdesk Front Genesys Google Drive Gorgias Help Scout HubSpot Instagram Intercom Jira Klaviyo Kustomer Microsoft Dynamics 365 NICE CXone Notion Okta Salesforce ServiceNow Shopify Slack Stripe Talkdesk Twilio WhatsApp WooCommerce Zapier Zendesk