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AI Customer Support Software That Integrates with Microsoft Teams (2026)

Teams is where support happens for a lot of enterprises, both for employees asking IT and HR questions and for B2B customers in shared channels. The tools below publish a Microsoft Teams integration, ranging from full conversational agents that answer inside Teams to help desks that sync conversations into tickets. If your company runs on Microsoft 365, this filter narrows the field fast.

How this list works: every tool below lists Microsoft Teams among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.

13 tools that integrate with Microsoft Teams

1. #1

   AiseraGPT

   Deliver Exceptional Customer Experiences with AiseraGPT & Generative AI

   Paid · Custom ServiceNow Salesforce Zendesk Microsoft Teams

   Full AiseraGPT listing →  ·  AiseraGPT alternatives →

2. #2

   boost.ai

   Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.

   Paid · Custom Genesys Zendesk Salesforce Five9

   Full boost.ai listing →  ·  boost.ai alternatives →

3. #3

   Capacity

   AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.

   Per resolution · Custom Salesforce Zendesk ServiceNow Slack

   Full Capacity listing →  ·  Capacity alternatives →

4. #4

   DevRev

   AgentOS connecting support to product development, with AI agents that resolve and route issues.

   Freemium · Free plan available Slack Jira Salesforce Notion

   Full DevRev listing →  ·  DevRev alternatives →

5. #5

   Dialpad Ai

   AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.

   Paid · $15/user/mo Salesforce Zendesk Google Workspace Microsoft Teams

   Full Dialpad Ai listing →  ·  Dialpad Ai alternatives →

6. #6

   Five9

   Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.

   Paid · $119/seat/mo Salesforce ServiceNow Microsoft Dynamics 365 Zendesk

   Full Five9 listing →  ·  Five9 alternatives →

7. #7

   Freshdesk with Freddy AI

   Freshworks' help desk with Freddy AI agents, copilot, and insights built in.

   Per resolution · $0.49/session Slack Shopify Salesforce Jira

   Full Freshdesk with Freddy AI listing →  ·  Freshdesk with Freddy AI alternatives →

8. #8

   Genesys Cloud CX

   All-in-one cloud contact center platform with Agent Copilot, agentic virtual agents, and workforce engagement for large support operations.

   Paid · $75/user/mo Salesforce Microsoft Teams Zoom ServiceNow

   Full Genesys Cloud CX listing →  ·  Genesys Cloud CX alternatives →

9. #9

   Plain

   API-first support platform for technical B2B teams, with AI that understands your product.

   Paid · $35/seat/mo Slack Microsoft Teams Discord Linear

   Full Plain listing →  ·  Plain alternatives →

10. #10

    Pylon

    The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.

    Paid · $59/agent/mo Slack Microsoft Teams Salesforce HubSpot

    Full Pylon listing →  ·  Pylon alternatives →

11. #11

    Talkdesk

    AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.

    Paid · $85/user/mo Salesforce Zendesk ServiceNow Microsoft Teams

    Full Talkdesk listing →  ·  Talkdesk alternatives →

12. #12

    Zendesk AI Agents

    Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.

    Per resolution · ~$1.50/resolution Slack Shopify Salesforce Jira

    Full Zendesk AI Agents listing →  ·  Zendesk AI Agents alternatives →

13. #13

    Zoho Desk

    Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.

    Freemium · Free; $7/agent/mo Zoho CRM Slack Microsoft Teams Jira

    Full Zoho Desk listing →  ·  Zoho Desk alternatives →

Other integrations

Amazon Connect Five9 Freshdesk Genesys Gorgias HubSpot Instagram Intercom Jira Kustomer Microsoft Dynamics 365 Salesforce ServiceNow Shopify Slack Stripe Twilio WhatsApp Zendesk