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AI Customer Support Software That Integrates with Microsoft Teams (2026)

Teams is where support happens for a lot of enterprises, both for employees asking IT and HR questions and for B2B customers in shared channels. The tools below publish a Microsoft Teams integration, ranging from full conversational agents that answer inside Teams to help desks that sync conversations into tickets. If your company runs on Microsoft 365, this filter narrows the field fast.

How this list works: every tool below lists Microsoft Teams among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.

21 tools that integrate with Microsoft Teams

1. #1

   Atomicwork

   AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.

   PricingPaid · $25,000/yrWorks withSlackMicrosoft TeamsOktaWorkday+4 more

   Full Atomicwork listing →  ·  Atomicwork alternatives →

2. #2

   boost.ai

   Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.

   PricingPaid · CustomWorks withGenesysZendeskSalesforceFive9+2 more

   Full boost.ai listing →  ·  boost.ai alternatives →

3. #3

   Capacity

   AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.

   PricingPaid · CustomWorks withSalesforceZendeskServiceNowSlack+2 more

   Full Capacity listing →  ·  Capacity alternatives →

4. #4

   DevRev

   AgentOS connecting support to product development, with AI agents that resolve and route issues.

   PricingFreemium · Free plan availableWorks withSlackJiraSalesforceNotion+2 more

   Full DevRev listing →  ·  DevRev alternatives →

5. #5

   Dialpad Ai

   AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.

   PricingPaid · $15/user/moWorks withSalesforceZendeskGoogle WorkspaceMicrosoft Teams+2 more

   Full Dialpad Ai listing →  ·  Dialpad Ai alternatives →

6. #6

   Espressive Barista

   GenAI virtual agent for employee IT and HR support with a native Slack app that monitors public channels, now part of Resolve.

   PricingPaid · CustomWorks withSlackMicrosoft TeamsServiceNowWorkday+2 more

   Full Espressive Barista listing →  ·  Espressive Barista alternatives →

7. #7

   Five9

   Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.

   PricingPaid · $119/seat/moWorks withSalesforceServiceNowMicrosoft Dynamics 365Zendesk+4 more

   Full Five9 listing →  ·  Five9 alternatives →

8. #8

   Freshdesk with Freddy AI

   Freshworks' help desk with Freddy AI agents, copilot, and insights built in.

   PricingPer resolution · $0.49/sessionWorks withSlackShopifySalesforceJira+2 more

   Full Freshdesk with Freddy AI listing →  ·  Freshdesk with Freddy AI alternatives →

9. #9

   Freshservice

   Freshworks' ITSM platform with a Freddy AI agent that raises, fulfils, and updates employee requests from inside Slack and Teams.

   PricingPaid · $19/agent/moWorks withSlackMicrosoft TeamsOktaAzure AD+4 more

   Full Freshservice listing →  ·  Freshservice alternatives →

10. #10

    Genesys Cloud CX

    All-in-one cloud contact center platform with Agent Copilot, agentic virtual agents, and workforce engagement for large support operations.

    PricingPaid · $75/user/moWorks withSalesforceMicrosoft TeamsZoomServiceNow+4 more

    Full Genesys Cloud CX listing →  ·  Genesys Cloud CX alternatives →

11. #11

    Leena AI

    Agentic AI platform with prebuilt HR, IT, and finance assistants that answer employee questions in Slack and Microsoft Teams.

    PricingPaid · CustomWorks withSlackMicrosoft TeamsWorkdaySAP+5 more

    Full Leena AI listing →  ·  Leena AI alternatives →

12. #12

    Moveworks

    Enterprise AI assistant that resolves employee IT, HR, and finance requests inside Slack and Microsoft Teams, now part of ServiceNow.

    PricingPaid · CustomWorks withSlackMicrosoft TeamsMicrosoft 365 CopilotServiceNow+6 more

    Full Moveworks listing →  ·  Moveworks alternatives →

13. #13

    Plain

    API-first support platform for technical B2B teams, with AI that understands your product.

    PricingPaid · $35/seat/moWorks withSlackMicrosoft TeamsDiscordLinear+6 more

    Full Plain listing →  ·  Plain alternatives →

14. #14

    Pylon

    The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.

    PricingPaid · $59/agent/moWorks withSlackMicrosoft TeamsDiscordWhatsApp+7 more

    Full Pylon listing →  ·  Pylon alternatives →

15. #15

    Rezolve.ai

    Agentic AI service desk for IT, HR, and finance support, built Microsoft Teams first with Slack supported and no-code agent studios.

    PricingPaid · CustomWorks withMicrosoft TeamsSlackServiceNowJira+3 more

    Full Rezolve.ai listing →  ·  Rezolve.ai alternatives →

16. #16

    Siit

    Slack-first internal service desk for IT and HR teams, with AI agents that answer employee requests from your existing knowledge base.

    PricingPaid · $23/admin/moWorks withSlackMicrosoft TeamsNotionConfluence+4 more

    Full Siit listing →  ·  Siit alternatives →

17. #17

    Talkdesk

    AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.

    PricingPaid · $85/user/moWorks withSalesforceZendeskServiceNowMicrosoft Teams+4 more

    Full Talkdesk listing →  ·  Talkdesk alternatives →

18. #18

    Unthread

    Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.

    PricingPaid · $50/agent/moWorks withSlackMicrosoft TeamsJiraSalesforce+4 more

    Full Unthread listing →  ·  Unthread alternatives →

19. #19

    Workativ

    Session-priced AI agent for IT and HR employee support that runs natively in Slack and Teams with no per-user fee.

    PricingPaid · $99/moWorks withSlackMicrosoft TeamsServiceNowFreshservice+8 more

    Full Workativ listing →  ·  Workativ alternatives →

20. #20

    Zendesk AI Agents

    Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.

    PricingPer resolution · ~$1.50/resolutionWorks withSlackShopifySalesforceJira+2 more

    Full Zendesk AI Agents listing →  ·  Zendesk AI Agents alternatives →

21. #21

    Zoho Desk

    Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.

    PricingFreemium · Free; $7/agent/moWorks withZoho CRMSlackMicrosoft TeamsJira+4 more

    Full Zoho Desk listing →  ·  Zoho Desk alternatives →

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