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AI Customer Support Software That Integrates with Kustomer (2026)

Kustomer's timeline-first CRM approach made it a common base for retail and marketplace support teams, and an ecosystem of AI tools deploys on top of it. The tools below publish a Kustomer integration, from autonomous AI agents resolving conversations to QA platforms scoring them. If Kustomer is your system of record, these are the add-ons to shortlist.

How this list works: every tool below lists Kustomer among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.

17 tools that integrate with Kustomer

1. #1

   Alhena AI

   E-commerce AI support concierge and shopping assistant, formerly Gleen, that resolves and acts on orders across chat, email, social and voice.

   PricingFreemium · $199/mo billed annually (200 conversations)Works withZendeskGorgiasGladlyIntercom+20 more

   Full Alhena AI listing →  ·  Alhena AI alternatives →

2. #2

   Consio

   AI phone platform for Shopify brands. AI voice agents answer support calls 24/7 with live order and stock context, and call your Klaviyo and Shopify segments.

   PricingPaid · $30/mo (100 call minutes included)Works withShopifyKlaviyoGorgiasKustomer+4 more

   Full Consio listing →  ·  Consio alternatives →

3. #3

   Decagon

   Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.

   PricingPer resolution · CustomWorks withZendeskSalesforceIntercomShopify+2 more

   Full Decagon listing →  ·  Decagon alternatives →

4. #4

   DigitalGenius

   E-commerce AI agent that resolves order tracking, returns, order edits and warranty claims end to end through deep carrier and ERP integrations.

   PricingPaid · CustomWorks withGorgiasKustomerFreshdeskGladly+23 more

   Full DigitalGenius listing →  ·  DigitalGenius alternatives →

5. #5

   EdgeTier

   Dublin-built contact centre analytics that tags every conversation, flags emerging issues in real time, and automates agent QA, priced on volume.

   PricingPaid · From €20,000 (volume-based)Works withZendeskSalesforceGenesysFive9+16 more

   Full EdgeTier listing →  ·  EdgeTier alternatives →

6. #6

   EvaluAgent

   Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.

   PricingPaid · $35/user/moWorks withZendeskIntercomSalesforceHubSpot+14 more

   Full EvaluAgent listing →  ·  EvaluAgent alternatives →

7. #7

   Laivly

   Contact center AI from Winnipeg: the Sidd agent assists live reps or resolves cases alone by driving your existing desktop apps, with no APIs needed.

   PricingPaid · CustomWorks withAmazon ConnectAvayaGenesysTalkdesk+10 more

   Full Laivly listing →  ·  Laivly alternatives →

8. #8

   Lorikeet

   AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.

   PricingPer resolution · $2,100/mo + $0.99/resolutionWorks withZendeskIntercomSalesforceHubSpot+10 more

   Full Lorikeet listing →  ·  Lorikeet alternatives →

9. #9

   Loris

   Conversation intelligence platform, now part of Contentsquare, that analyzes every support interaction for intent, sentiment, automated QA, and AI agent performance.

   PricingPaid · CustomWorks withZendeskSalesforceKustomerGladly+2 more

   Full Loris listing →  ·  Loris alternatives →

10. #10

    NICE CXone

    Enterprise cloud contact center platform with omnichannel routing, Enlighten AI copilots and AI agents, and workforce management built in.

    PricingPaid · $110/agent/moWorks withSalesforceMicrosoft Dynamics 365OracleServiceNow+4 more

    Full NICE CXone listing →  ·  NICE CXone alternatives →

11. #11

    Quiq

    Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.

    PricingPaid · Custom (per-conversation)Works withSalesforceZendeskMicrosoft Dynamics 365Kustomer+4 more

    Full Quiq listing →  ·  Quiq alternatives →

12. #12

    Scorebuddy

    Contact center QA platform with AI auto scoring of every conversation, QA for chatbots, conversation analytics, coaching and a built-in LMS.

    PricingPaid · CustomWorks withGenesysAmazon ConnectNICE CXoneFive9+12 more

    Full Scorebuddy listing →  ·  Scorebuddy alternatives →

13. #13

    Siena AI

    Empathic AI customer service for commerce brands, blending automation with brand personality.

    PricingPaid · $750/mo + $0.90/ticketWorks withGorgiasZendeskShopifyRecharge+2 more

    Full Siena AI listing →  ·  Siena AI alternatives →

14. #14

    Typewise

    Swiss AI customer experience platform: AI agents resolve tickets end to end on 3,500+ integrations, set up by talking to its Nova operator. From $99/mo.

    PricingPer resolution · $99/mo plus $2/resolutionWorks withZendeskFreshdeskIntercomGorgias+12 more

    Full Typewise listing →  ·  Typewise alternatives →

15. #15

    UJET

    Cloud contact center with CRM-first data handling, agentic AI virtual agents, agent assist and Spiral conversation analytics, priced per user.

    PricingPaid · $65/user/moWorks withSalesforceZendeskKustomerMicrosoft Dynamics 365+4 more

    Full UJET listing →  ·  UJET alternatives →

16. #16

    Yuma AI

    Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.

    PricingPer resolution · $14,400/yr (~$1.20/resolution)Works withShopifyGorgiasZendeskKustomer+2 more

    Full Yuma AI listing →  ·  Yuma AI alternatives →

17. #17

    Zendesk QA

    AI-powered quality assurance, formerly Klaus, that auto-scores every support conversation, flags risky interactions, and grades AI agents alongside humans.

    PricingPaid · $50/agent/mo (with WFM)Works withZendeskSalesforce Service CloudIntercomGenesys+3 more

    Full Zendesk QA listing →  ·  Zendesk QA alternatives →

Other integrations

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