AI Customer Support Software That Integrates with Twilio (2026)
Twilio provides the programmable voice and messaging layer many custom support stacks are built on, including Twilio Flex contact centers. The tools below integrate with it, whether they run voice AI over Twilio's telephony, send and receive SMS through it, or deploy into Flex. If your stack is already Twilio-based, these fit without re-architecting.
How this list works: every tool below lists Twilio among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.
30 tools that integrate with Twilio
-
#1
Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.
-
#2
Enterprise contact center AI: GenerativeAgent resolves voice and chat contacts, with humans supervising in the loop. Used by JetBlue and American Airlines.
-
#3
Conversation intelligence built only for healthcare contact centers, with automated QA, coaching notes and safety signal detection.
-
#4
Voice AI platform for phone agents that runs its own speech-to-text, LLM and text-to-speech models, aimed at regulated, high-stakes customer calls.
-
#5
Conversation intelligence platform that analyzes 100% of contact center interactions for QA, compliance and coaching, now with OmniAgent virtual agents.
-
#6
ChatBeacon brings live chat and AI together to help organizations deliver faster, more personal customer support. AI agents answer routine questions, AI assists staff, and complex conversations reach a person with their context intact.
-
#7
Open-source omnichannel support desk you can self-host or run in the cloud, with the Captain AI agent, copilot drafts and a help center.
-
#8
Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat
-
#9
ElevenLabs' voice and chat agent platform, with a dedicated support offering: 90+ languages, helpdesk integrations and per-minute pricing with a free tier.
Full ElevenLabs Agents listing → · ElevenLabs Agents alternatives →
-
#10
Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.
Full Gemini Enterprise for Customer Experience listing → · Gemini Enterprise for Customer Experience alternatives →
-
#11
Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
Full Gladly Sidekick listing → · Gladly Sidekick alternatives →
-
#12
Jio-owned enterprise conversational AI for customer service across WhatsApp, voice, web and social, with 100+ languages and a live-chat agent inbox.
-
#13
Budget customer communication platform with live chat, shared inbox, knowledge base and AI agents, pitched as an affordable Intercom alternative.
-
#14
Veteran help desk relaunched around Kay, an AI agent billed at $1 per resolved ticket that also runs on top of Zendesk, Freshdesk or Intercom.
-
#15
Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.
-
#16
CRM-based customer service platform with AI agents that see the full customer, not just the ticket.
-
#17
Long-running website live chat from Text, now sold as Text by LiveChat with an AI Agent, shared inbox and ticketing on one plan.
-
#18
AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.
-
#19
Conversation intelligence platform, now part of Contentsquare, that analyzes every support interaction for intent, sentiment, automated QA, and AI agent performance.
-
#20
Enterprise AI agent platform from Boston that resolves support across chat, email and voice on top of Zendesk, Salesforce or Freshdesk, plus agent copilot.
-
#21
AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.
-
#22
Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.
-
#23
Self-serve platform for building, testing, and monitoring AI phone agents, priced per minute with published component costs.
-
#24
AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.
-
#25
Berlin-based enterprise voice AI platform with its own telephony network, a visual flow builder and built-in testing and auto-QA. Contracts from $30,000/yr.
-
#26
Twilio's programmable contact center that combines AI self-service, AI agent assist and human agents, with usage-based pricing from $1 per active user hour.
-
#27
Developer-first API platform for building voice AI agents, orchestrating your choice of speech, LLM, and telephony providers.
-
#28
Collaborative visual platform where teams design, test, and deploy AI chat and voice agents across support channels.
-
#29
No-code AI agent for support deflection and lead capture that cites a source in every answer, on flat monthly plans with EU hosting.
-
#30
Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.
Other integrations
Adobe Commerce (Magento) Aircall Amazon Connect Confluence Discord Facebook Messenger Five9 Freshdesk Front Genesys Google Drive Gorgias Help Scout HubSpot Instagram Intercom Jira Klaviyo Kustomer Microsoft Dynamics 365 Microsoft Teams NICE CXone Notion Okta Salesforce ServiceNow Shopify Slack Stripe Talkdesk WhatsApp WooCommerce Zapier Zendesk