NICE CXone is one of the largest enterprise contact-center platforms, and most AI vendors selling into big service operations integrate with it rather than ask you to replace it. The tools below list a NICE integration: virtual agents answering calls and chats routed through CXone, real-time agent assist, and conversation analytics and QA over its interactions. Integration depth varies widely, so ask for a reference customer on CXone.
How this list works: every tool below lists NICE CXone among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.
Contact center performance platform that auto-scores every human and AI agent interaction and turns the results into coaching and next best actions.
Conversation intelligence built only for healthcare contact centers, with automated QA, coaching notes and safety signal detection.
Real-time guidance for contact center agents: the right thing to say, on every call.
Voice AI platform for phone agents that runs its own speech-to-text, LLM and text-to-speech models, aimed at regulated, high-stakes customer calls.
Conversation intelligence platform that analyzes 100% of contact center interactions for QA, compliance and coaching, now with OmniAgent virtual agents.
Real-time agent assist and AI insights for contact centers, trained on your best performers.
E-commerce AI agent that resolves order tracking, returns, order edits and warranty claims end to end through deep carrier and ERP integrations.
Dublin-built contact centre analytics that tags every conversation, flags emerging issues in real time, and automates agent QA, priced on volume.
Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.
Jio-owned enterprise conversational AI for customer service across WhatsApp, voice, web and social, with 100+ languages and a live-chat agent inbox.
AI-first quality assurance and analytics for customer service teams.
Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.
Contact center QA platform with AI auto scoring of every conversation, QA for chatbots, conversation analytics, coaching and a built-in LMS.
Sendbird's AI agent for customer service and revenue across chat, email, SMS, WhatsApp and voice, with a free AI-native helpdesk and per-resolution billing.
Full Sendbird delight.ai listing → · Sendbird delight.ai alternatives →
AI CX intelligence layer that reads every support conversation, human or bot, prices its root causes, and offers a Quality Agent for auto QA.
ServiceNow's enterprise customer service platform with AI agents, AI Voice Agents and case orchestration across departments; quote-only pricing.
Full ServiceNow Customer Service Management listing → · ServiceNow Customer Service Management alternatives →
Enterprise agentic AI platform for automating customer and employee service across voice, chat and email, with a multi-LLM architecture.
Adobe Commerce (Magento) Aircall Amazon Connect Confluence Discord Facebook Messenger Five9 Freshdesk Front Genesys Google Drive Gorgias Help Scout HubSpot Instagram Intercom Jira Klaviyo Kustomer Microsoft Dynamics 365 Microsoft Teams Notion Okta Salesforce ServiceNow Shopify Slack Stripe Talkdesk Twilio WhatsApp WooCommerce Zapier Zendesk
Submit your AI customer support software with NICE CXone in its integrations and it appears here automatically.