Best Thena Alternatives (2026)
Shopping for an alternative to Thena? It is one of many AI Agents & Chatbots, B2B & Technical Support and Help Desk & Ticketing tools in the directory, and the right pick depends on your budget, channels, and existing stack. Below are 137 approved alternatives that share its categories, ranked by how closely they overlap, each with its pricing and a note on when it is the better fit.
About Thena
AI-native B2B support platform that turns Slack Connect, email, chat and Teams conversations into tickets with AI agents on top.
- Pricing
- Paid from $29/user/mo billed annually
- Channels
- Chat Email
- Integrations
- Slack Microsoft Teams Discord HubSpot Salesforce Jira Linear Claude Cursor Windsurf Raycast
Best AI Agents & Chatbots Best B2B & Technical Support Best Help Desk & Ticketing
The 137 best Thena alternatives
Line up Thena and the top 3 picks side by side → pricing, estimated cost, channels, compliance
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#1
Slack-native helpdesk for external customer channels and internal IT and HR requests, with AI agents that answer and act from Slack.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#2
Support and feedback suite for SaaS teams: omnichannel inbox, Fibi AI agent, help center, feature voting, roadmaps and changelog in one plan.
Pick Featurebase if you would rather start on a free or freemium plan.
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#3
AI-native help desk for software teams whose Kai agents answer customers, investigate bug reports and open pull requests for engineers.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Thena: adds Voice, WhatsApp, and Social.
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#4
AI support that answers and ships the fix. Helpin: one workspace for support, projects, CRM & docs. AI agents answer tickets, ship fixes, and follow up from shared customer history. Self-host free or Cloud.
Pick Helpin for a tool that centers on a knowledge base and self-service and can start free.
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#5
AI-native help desk rebuilt from Groove, with agents that investigate and act, unlimited users and AI billed in credits from $49 a month.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#6
Atlassian's service desk for IT, employee and customer support, with Rovo AI agents and a free plan for 3 agents; now sold as Service Collection.
Pick Jira Service Management for a tool that centers on a knowledge base and self-service and can start free.
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#7
ServiceNow's enterprise customer service platform with AI agents, AI Voice Agents and case orchestration across departments; quote-only pricing.
Pick ServiceNow Customer Service Management for a tool that is aimed at enterprise scale, security, and compliance.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#8
AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Thena: adds Voice.
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#9
AI support agent that resolves refunds, cancellations and account changes by running plain-English workflows against your own systems.
Pick Brainfish for a tool that centers on a knowledge base and self-service.
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#10
AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.
Pick Capacity for a tool that centers on a knowledge base and self-service.
Versus Thena: adds Voice and SMS.
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#11
AI customer-support platform with help-content answers, human handoff, live chat, knowledge base, ticketing, and team inbox.
Pick Chatsy for a tool that centers on a knowledge base and self-service and can start free.
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#12
Open-source omnichannel support desk you can self-host or run in the cloud, with the Captain AI agent, copilot drafts and a help center.
Pick Chatwoot for a tool that focuses on making human agents faster and can start free.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#13
All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.
Pick Crisp if you would rather start on a free or freemium plan.
Versus Thena: adds WhatsApp and Social.
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#14
AgentOS connecting support to product development, with AI agents that resolve and route issues.
Pick DevRev if you would rather start on a free or freemium plan.
Versus Thena: adds WhatsApp and Slack.
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#15
Copenhagen-built customer service platform for ecommerce brands, with native voice, the Mim AI agent billed per conversation, and Co-Pilot.
Pick Dixa for a tool that is built around Shopify and e-commerce order flows.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#16
AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Thena: adds Slack.
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#17
Ecommerce helpdesk for marketplace and webstore sellers, with an AI Agent billed at $0.99 per outcome that answers across Amazon, eBay and Shopify.
Pick eDesk for a tool that is built around Shopify and e-commerce order flows.
Versus Thena: adds Voice, WhatsApp, and Social.
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#18
Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#19
YC-backed AI support agent for chat, email and voice that layers on your help desk, priced per resolved ticket from $0.89 down to $0.49.
Pick Fini AI for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.
Versus Thena: adds Voice.
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#20
Freshworks' help desk with Freddy AI agents, copilot, and insights built in.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Thena: adds WhatsApp and Social.
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#21
Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
Pick Gladly Sidekick for a tool that is built around Shopify and e-commerce order flows.
Versus Thena: adds Voice, SMS, and Social.
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#22
The conversational AI platform for e-commerce brands, deeply integrated with Shopify.
Pick Gorgias for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#23
Established help desk for customer, IT and HR support with an AI copilot add-on, per-action Autopilot agents and a per-resolution chatbot.
Pick HappyFox for a tool that focuses on making human agents faster.
Versus Thena: adds Voice, SMS, and Social.
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#24
Budget customer communication platform with live chat, shared inbox, knowledge base and AI agents, pitched as an affordable Intercom alternative.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Thena: adds SMS, WhatsApp, and Social.
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#25
HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Thena: adds Voice, WhatsApp, and Social.
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#26
AI agent platform for technical and B2B support: cited customer assistants, a help desk copilot, and agents that update your docs.
Pick Inkeep for a tool that focuses on making human agents faster.
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#27
AI-first helpdesk with an omnichannel inbox, ticketing, help center and Copilot, built natively around Intercom's Fin AI agent.
Pick Intercom for a tool that focuses on making human agents faster.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#28
Answer engine for technical products that turns docs, code, tickets and forums into cited AI agents for docs sites, support forms, Slack and MCP.
Pick Kapa.ai for a tool that centers on a knowledge base and self-service.
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#29
Veteran help desk relaunched around Kay, an AI agent billed at $1 per resolved ticket that also runs on top of Zendesk, Freshdesk or Intercom.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Thena: adds Voice and Social.
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#30
No-code AI customer service platform with AI agents, email ticketing, voice AI and live chat handoff across web, WhatsApp and social. From $34/mo.
Pick Kommunicate for a tool that adds voice and phone AI.
Versus Thena: adds Voice, WhatsApp, and Social.
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#31
CRM-based customer service platform with AI agents that see the full customer, not just the ticket.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#32
All-in-one help desk with ticketing, live chat, call center and social channels, plus an LLM chatbot and AI reply tools, from $15 per agent.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Thena: adds Voice, WhatsApp, and Social.
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#33
Long-running website live chat from Text, now sold as Text by LiveChat with an AI Agent, shared inbox and ticketing on one plan.
Pick LiveChat for a tool that is built around Shopify and e-commerce order flows.
Versus Thena: adds SMS, WhatsApp, and Social.
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#34
Shared inbox and AI Agents for global sales and customer support teams.
Pick Mixdesk if you would rather start on a free or freemium plan.
Versus Thena: adds WhatsApp and Social.
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#35
AI agents for consumer brands that resolve support requests and take guarded actions like refunds and address changes across chat, email, social and voice.
Pick Octocom for a tool that is built around Shopify and e-commerce order flows.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#36
API-first support platform for technical B2B teams, with AI that understands your product.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#37
The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#38
Agentic service desk for IT, HR and ops that turns Slack and Microsoft Teams messages into tickets and resolves them with AI agents and workflows.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#39
Sendbird's AI agent for customer service and revenue across chat, email, SMS, WhatsApp and voice, with a free AI-native helpdesk and per-resolution billing.
Pick Sendbird delight.ai for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#40
Supportifier is a Swedish ticketing system for customer service with AI agents, built by Successifier AB in Stockholm. It builds a knowledge base from your existing documents, website and past tickets. Your team reviews it, and it then powers a public help centre, AI form, AI and live chat, shared inbox with AI drafts and a customer portal.
Pick Supportifier for a tool that focuses on making human agents faster.
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#41
ITSM platform with agentic AI that resolves incidents and requests, plus Dex, an autonomous IT engineer priced per technician.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#42
Dutch omnichannel inbox built around WhatsApp, with AI agents that answer, act and qualify leads across email, chat, social and voice.
Pick Trengo for a tool that is built around Shopify and e-commerce order flows.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#43
Swiss AI customer experience platform: AI agents resolve tickets end to end on 3,500+ integrations, set up by talking to its Nova operator. From $99/mo.
Pick Typewise for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.
Versus Thena: adds Voice, WhatsApp, and Social.
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#44
Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Thena: adds Slack and Microsoft Teams.
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#45
Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.
Pick Zendesk AI Agents for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
Versus Thena: adds Voice and Social.
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#46
Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.
Pick Zoho Desk for a tool that centers on a knowledge base and self-service and can start free.
Versus Thena: adds Voice, WhatsApp, and Social.
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#47
Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.
Pick Ada for a tool that is aimed at enterprise scale, security, and compliance.
Versus Thena: adds Voice.
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#48
Build AI agents from your website and documents to answer customer questions.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#49
Cloud phone system for support and sales teams with built-in AI Voice Agents, AI coaching and 250+ integrations; from $30/license/mo billed annually.
Pick Aircall for a tool that focuses on making human agents faster.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#50
E-commerce AI support concierge and shopping assistant, formerly Gleen, that resolves and acts on orders across chat, email, social and voice.
Pick Alhena AI for a tool that focuses on making human agents faster and can start free.
Versus Thena: adds Voice, WhatsApp, and Social.
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#51
Enterprise contact center AI: GenerativeAgent resolves voice and chat contacts, with humans supervising in the loop. Used by JetBlue and American Airlines.
Pick ASAPP for a tool that focuses on making human agents faster.
Versus Thena: adds Voice.
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#52
Auto-Respond answers calls and supported lead messages for service businesses, qualifies each lead using the business's real services and pricing, and books appointments on the live calendar.
Pick Auto-Respond for a tool that adds voice and phone AI.
Versus Thena: adds Voice, SMS, and Social.
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#53
Agentic process automation platform whose AI agents resolve customer service work end to end across CRM, ITSM, and ERP systems, now including Aisera's conversational agents.
Pick Automation Anywhere for a tool that is aimed at enterprise scale, security, and compliance.
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#54
Voice AI platform for phone agents that runs its own speech-to-text, LLM and text-to-speech models, aimed at regulated, high-stakes customer calls.
Pick Bland AI for a tool that adds voice and phone AI.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#55
Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.
Pick boost.ai for a tool that is aimed at enterprise scale, security, and compliance.
Versus Thena: adds Voice.
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#56
AI agent platform with a visual studio, knowledge bases, and human handoff, deploying bots to chat channels like WhatsApp and Slack.
Pick Botpress for a tool that centers on a knowledge base and self-service and can start free.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#57
Build a custom AI support agent trained on your data and embed it on your site in minutes.
Pick Chatbase for a tool that centers on a knowledge base and self-service.
Versus Thena: adds Voice, WhatsApp, and Social.
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#58
ChatBeacon brings live chat and AI together to help organizations deliver faster, more personal customer support. AI agents answer routine questions, AI assists staff, and complex conversations reach a person with their context intact.
Pick ChatBeacon for a tool that focuses on making human agents faster.
Versus Thena: adds SMS and Social.
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#59
Cloud call center for SMB sales and support teams, with AI voice agents that answer, resolve or hand off calls on the same queues as your reps.
Pick CloudTalk for a tool that adds voice and phone AI.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#60
Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat
Pick Cognigy for a tool that is aimed at enterprise scale, security, and compliance.
Versus Thena: adds Voice.
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#61
AI support agent for your website chat, grounded in your help center, past tickets and docs, with in-thread human handoff.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#62
AI phone platform for Shopify brands. AI voice agents answer support calls 24/7 with live order and stock context, and call your Klaviyo and Shopify segments.
Pick Consio for a tool that is built around Shopify and e-commerce order flows.
Versus Thena: adds Voice and SMS.
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#63
AI-native CX platform that replaces chatbot, CCaaS, ticketing and QA tools with AI agents plus a managed team, charging when the AI resolves.
Pick Crescendo.ai for a tool that layers in QA scoring and conversation analytics and only bills for resolved tickets.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#64
Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.
Pick Decagon for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
Versus Thena: adds Voice.
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#65
Omnichannel help desk for customer, IT and HR teams with assistive AI, offered as cloud or self-hosted with a private AI option.
Pick Deskpro for a tool that is aimed at enterprise scale, security, and compliance.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#66
DialMind provides AI call intelligence and custom voice agents for service businesses.
Pick DialMind for a tool that adds voice and phone AI and can start free.
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#67
AI-Powered Business Communications
Pick DialPhone for a tool that adds voice and phone AI.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#68
E-commerce AI agent that resolves order tracking, returns, order edits and warranty claims end to end through deep carrier and ERP integrations.
Pick DigitalGenius for a tool that is built around Shopify and e-commerce order flows.
Versus Thena: adds Voice, SMS, and Social.
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#69
Bootstrapped AI agent builder that turns docs, help centers and past tickets into cited support answers, actions and voice agents.
Pick DocsBot for a tool that centers on a knowledge base and self-service and can start free.
Versus Thena: adds Voice, WhatsApp, and Social.
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#70
Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.
Pick eesel AI for a tool that centers on a knowledge base and self-service.
Versus Thena: adds SMS, WhatsApp, and Social.
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#71
Enterprise knowledge management with GenAI agents for customer self-service and contact center agents, from a Nasdaq-listed Gartner MQ Leader.
Pick eGain for a tool that focuses on making human agents faster.
Versus Thena: adds Voice and Social.
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#72
ElevenLabs' voice and chat agent platform, with a dedicated support offering: 90+ languages, helpdesk integrations and per-minute pricing with a free tier.
Pick ElevenLabs Agents for a tool that adds voice and phone AI and can start free.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#73
Entergram is a Telegram CRM for sales and support teams. Connect the personal Telegram accounts customers already message, then manage chats in one shared workspace with CRM records, tickets, assignments and team analytics.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#74
GenAI virtual agent for employee IT and HR support with a native Slack app that monitors public channels, now part of Resolve.
Pick Espressive Barista for a tool that is aimed at enterprise scale, security, and compliance.
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#75
Email-first support inbox for e-commerce teams, with AI-drafted replies a person approves, WooCommerce order context and a store chat widget.
Pick eveningDesk for a tool that focuses on making human agents faster.
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#76
The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.
Pick Forethought for a tool that focuses on making human agents faster and only bills for resolved tickets.
Versus Thena: adds Voice.
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#77
Freshworks' ITSM platform with a Freddy AI agent that raises, fulfils, and updates employee requests from inside Slack and Teams.
Pick Freshservice for a tool that is aimed at enterprise scale, security, and compliance.
Versus Thena: adds Slack and Microsoft Teams.
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#78
Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.
Pick Front for a tool that focuses on making human agents faster.
Versus Thena: adds SMS, WhatsApp, and Social.
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#79
Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.
Pick Gemini Enterprise for Customer Experience for a tool that is aimed at enterprise scale, security, and compliance.
Versus Thena: adds Voice, WhatsApp, and Social.
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#80
Enterprise AI support agents for voice, chat, email and messaging, with a self-improving agent builder; DoorDash runs its support on it.
Pick Giga for a tool that is aimed at enterprise scale, security, and compliance.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#81
ITIL-aligned ITSM from Halo with built-in AI agents, all features in one per-agent price, and a 30-day free trial.
Pick HaloITSM for a tool that is aimed at enterprise scale, security, and compliance.
Versus Thena: adds SMS and Social.
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#82
Jio-owned enterprise conversational AI for customer service across WhatsApp, voice, web and social, with 100+ languages and a live-chat agent inbox.
Pick Haptik for a tool that is built around Shopify and e-commerce order flows.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#83
Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.
Pick Help Scout for a tool that centers on a knowledge base and self-service and can start free.
Versus Thena: adds Voice, SMS, and Social.
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#84
AI-native player support platform for games, with an in-game SDK, Care AI agents, and Keywords Studios human agents behind it.
Pick Helpshift for a tool that is aimed at enterprise scale, security, and compliance.
Versus Thena: adds SMS, WhatsApp, and Social.
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#85
NLP for context identification, and intelligent template suggestions. Intuitive interface.
Pick Hiver for a tool that focuses on making human agents faster.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#86
Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.
Pick Hyro for a tool that adds voice and phone AI.
Versus Thena: adds Voice and SMS.
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#87
AI-assisted replies to customer messages on Instagram, Messenger, WhatsApp, and Telegram, with human handoff.
Pick Instant Reply if you would rather start on a free or freemium plan.
Versus Thena: adds WhatsApp and Social.
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#88
Agentic voice and chat AI purpose-built for credit unions and community banks, wired directly into core banking systems.
Pick interface.ai for a tool that adds voice and phone AI.
Versus Thena: adds Voice.
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#89
ITSM and asset management platform for internal service desks, with a built-in AI Virtual Service Agent in Teams, Slack, WhatsApp and the portal.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Thena: adds WhatsApp.
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#90
AI receptionist for SMBs that answers, qualifies and routes inbound calls 24/7.
Pick Kalyvox for a tool that adds voice and phone AI.
Versus Thena: adds Voice.
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#91
Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.
Pick Kore.ai for a tool that is aimed at enterprise scale, security, and compliance.
Versus Thena: adds Voice.
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#92
Contact center AI from Winnipeg: the Sidd agent assists live reps or resolves cases alone by driving your existing desktop apps, with no APIs needed.
Pick Laivly for a tool that focuses on making human agents faster.
Versus Thena: adds Voice, SMS, and Social.
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#93
Agentic AI platform with prebuilt HR, IT, and finance assistants that answer employee questions in Slack and Microsoft Teams.
Pick Leena AI for a tool that is aimed at enterprise scale, security, and compliance.
Versus Thena: adds Voice.
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#94
Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.
Pick LivePerson for a tool that is aimed at enterprise scale, security, and compliance.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#95
AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.
Pick Lorikeet for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#96
Zoho's ITIL service desk with Zia AI: predictive triage, a GenAI virtual agent and a free tier, available in cloud or on-premises.
Pick ManageEngine ServiceDesk Plus for a tool that is aimed at enterprise scale, security, and compliance and can start free.
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#97
Enterprise AI agent platform from Boston that resolves support across chat, email and voice on top of Zendesk, Salesforce or Freshdesk, plus agent copilot.
Pick Maven AGI for a tool that focuses on making human agents faster.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#98
AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.
Pick Mavenoid for a tool that centers on a knowledge base and self-service.
Versus Thena: adds Voice.
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#99
Microsoft's case management and service CRM with Copilot, prebuilt service agents and Copilot Studio, priced per user from $50/month.
Pick Microsoft Dynamics 365 Customer Service for a tool that focuses on making human agents faster.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#100
No-code voice and chat AI agents for customer support, appointment booking, and lead qualification.
Pick Monobot for a tool that focuses on making human agents faster.
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#101
Enterprise AI platform for technical B2B support, formerly Ask-AI: self-service, triage, rep assist and knowledge automation over your stack.
Pick Mosaic AI for a tool that focuses on making human agents faster.
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#102
Enterprise AI assistant that resolves employee IT, HR, and finance requests inside Slack and Microsoft Teams, now part of ServiceNow.
Pick Moveworks for a tool that is aimed at enterprise scale, security, and compliance.
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#103
Affordable AI support agent that deflects tickets and hands off to your existing live chat.
Pick My AskAI for a tool that centers on a knowledge base and self-service.
Versus Thena: adds Slack and Microsoft Teams.
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#104
Enterprise AI customer service platform with sanctioned, brand-safe generative agents.
Pick Netomi for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
Versus Thena: adds Voice, SMS, and Social.
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#105
Independent banking AI platform giving credit unions and community banks voice, chat, and employee knowledge assistants under one control framework.
Pick Posh AI for a tool that adds voice and phone AI.
Versus Thena: adds Voice and SMS.
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#106
Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.
Pick Quiq for a tool that is aimed at enterprise scale, security, and compliance.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#107
Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.
Pick Re:amaze for a tool that is built around Shopify and e-commerce order flows.
Versus Thena: adds Voice, SMS, and Social.
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#108
Shopify-first AI concierge that uses shopper behavior to start conversations, answers support questions across channels and adds a beta helpdesk.
Pick Rep AI for a tool that is built around Shopify and e-commerce order flows.
Versus Thena: adds WhatsApp and Social.
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#109
Self-serve platform for building, testing, and monitoring AI phone agents, priced per minute with published component costs.
Pick Retell AI for a tool that adds voice and phone AI.
Versus Thena: adds Voice and SMS.
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#110
Agentic AI service desk for IT, HR, and finance support, built Microsoft Teams first with Slack supported and no-code agent studios.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Thena: adds Voice.
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#111
AI-first customer service for e-commerce: self-service portal plus AI that drafts and resolves.
Pick Richpanel for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.
Versus Thena: adds Voice, SMS, and Social.
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#112
RingCentral's AI contact center: voice plus 20+ digital channels, AIR Pro AI agents and AI quality management, with published per-user pricing.
Pick RingCX for a tool that focuses on making human agents faster.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#113
AI agents that resolve support across chat, email, WhatsApp, tickets, and voice
Pick Robylon for a tool that is built around Shopify and e-commerce order flows and can start free.
Versus Thena: adds Voice, WhatsApp, and Social.
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#114
Autonomous AI agents on the Salesforce platform, grounded in your CRM data.
Pick Salesforce Agentforce for a tool that is aimed at enterprise scale, security, and compliance.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#115
AI-native ITSM where admins build automations from plain English and a help desk agent resolves employee requests using only approved workflows.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#116
Empathic AI customer service for commerce brands, blending automation with brand personality.
Pick Siena AI for a tool that is built around Shopify and e-commerce order flows.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#117
AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.
Pick Sierra AI for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#118
Slack-first internal service desk for IT and HR teams, with AI agents that answer employee requests from your existing knowledge base.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Thena: adds Slack and Microsoft Teams.
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#119
Website-trained AI support chatbot for small businesses, with human escalation, lead capture, and a Zendesk Messaging AI agent mode.
Pick SiteGPT for a tool that centers on a knowledge base and self-service.
Versus Thena: adds WhatsApp and Social.
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#120
Support knowledge platform built on interactive step-by-step guides, with AI Answers and Business Process Agents that follow your exact processes.
Pick Stonly for a tool that focuses on making human agents faster and can start free.
Versus Thena: adds WhatsApp.
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#121
Support experience management for B2B: predict and prevent escalations from ticket signals.
Pick SupportLogic for a tool that layers in QA scoring and conversation analytics.
Versus Thena: adds Voice.
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#122
Berlin-based enterprise voice AI platform with its own telephony network, a visual flow builder and built-in testing and auto-QA. Contracts from $30,000/yr.
Pick Synthflow for a tool that adds voice and phone AI.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#123
Voice AI receptionist for Canadian clinics handling routine patient calls, appointment requests, administrative answers and staff handoff.
Pick TalkToMedi for a tool that adds voice and phone AI.
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#124
AI customer service agent for small and mid-size businesses, bundled with live chat and a simple help desk.
Pick Tidio Lyro for a tool that is built around Shopify and e-commerce order flows and can start free.
Versus Thena: adds WhatsApp and Social.
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#125
Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.
Pick Ushur for a tool that is aimed at enterprise scale, security, and compliance.
Versus Thena: adds Voice and SMS.
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#126
Developer-first API platform for building voice AI agents, orchestrating your choice of speech, LLM, and telephony providers.
Pick Vapi for a tool that adds voice and phone AI.
Versus Thena: adds Voice.
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#127
AI receptionist and business phone for US and Canadian small businesses. Vera answers calls, handles routine questions, takes messages and connects callers.
Pick VeraDial for a tool that adds voice and phone AI.
Versus Thena: adds Voice and SMS.
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#128
Collaborative visual platform where teams design, test, and deploy AI chat and voice agents across support channels.
Pick Voiceflow for a tool that adds voice and phone AI.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#129
Ericsson-owned Vonage's cloud contact center: deep Salesforce, ServiceNow and Dynamics integrations plus an AI Virtual Assistant that isn't tied to one model.
Pick Vonage Contact Center for a tool that focuses on making human agents faster.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#130
Cisco's cloud contact center with Webex AI Agent for autonomous self-service and Cisco AI Assistant for agents and supervisors; enterprise, quote-only.
Pick Webex Contact Center for a tool that focuses on making human agents faster.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#131
No-code AI agent for support deflection and lead capture that cites a source in every answer, on flat monthly plans with EU hosting.
Pick Wonderchat for a tool that centers on a knowledge base and self-service and can start free.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#132
Session-priced AI agent for IT and HR employee support that runs natively in Slack and Teams with no per-user fee.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Thena: adds WhatsApp and Social.
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#133
Enterprise agentic AI platform for automating customer and employee service across voice, chat and email, with a multi-LLM architecture.
Pick Yellow.ai for a tool that focuses on making human agents faster and only bills for resolved tickets.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#134
Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.
Pick Yuma AI for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.
Versus Thena: adds Voice, SMS, and WhatsApp.
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#135
Supervised AI customer-support agents for small teams, with approved-source answers, permission-scoped workflows, and human handoff that preserves conversation state.
Pick Zeiko Support for a tool that is built around Shopify and e-commerce order flows.
Versus Thena: adds WhatsApp and Slack.
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#136
Ecommerce AI agent that answers product questions, handles order support and recovers carts across site chat, WhatsApp, Instagram and email.
Pick Zipchat for a tool that is built around Shopify and e-commerce order flows.
Versus Thena: adds WhatsApp and Social.
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#137
AI customer service agent for e-commerce, focused on resolving tickets and driving revenue.
Pick Zowie for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.
Versus Thena: adds Voice.
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