AI Customer Support Software That Integrates with Slack (2026)
Slack integrations come in two very different flavors. Some tools treat shared Slack channels as a real support surface, with tickets, SLAs, and AI answers living in the thread; others simply post notifications into a channel you choose. Both show up below, so check which kind you are buying if Slack is where your customers actually talk to you.
How this list works: every tool below lists Slack among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.
Want a curated answer instead? See Best AI Customer Support for Slack Channels →
25 tools that integrate with Slack
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#1
Deliver Exceptional Customer Experiences with AiseraGPT & Generative AI
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#2
Support operations platform combining workforce management with AI issue resolution.
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#3
AI agent platform with a visual studio, knowledge bases, and human handoff, deploying bots to chat channels like WhatsApp and Slack.
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#4
AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.
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#5
Build a custom AI support agent trained on your data and embed it on your site in minutes.
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#6
All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.
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#7
AgentOS connecting support to product development, with AI agents that resolve and route issues.
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#8
AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.
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#9
Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.
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#10
The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.
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#11
Freshworks' help desk with Freddy AI agents, copilot, and insights built in.
Full Freshdesk with Freddy AI listing → · Freshdesk with Freddy AI alternatives →
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#12
Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
Full Gladly Sidekick listing → · Gladly Sidekick alternatives →
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#13
The conversational AI platform for e-commerce brands, deeply integrated with Shopify.
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#14
Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.
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#15
NLP for context identification, and intelligent template suggestions. Intuitive interface.
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#16
HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.
Full HubSpot Breeze listing → · HubSpot Breeze alternatives →
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#17
CRM-based customer service platform with AI agents that see the full customer, not just the ticket.
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#18
API-first support platform for technical B2B teams, with AI that understands your product.
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#19
The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.
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#20
Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.
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#21
Autonomous AI agents on the Salesforce platform, grounded in your CRM data.
Full Salesforce Agentforce listing → · Salesforce Agentforce alternatives →
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#22
AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.
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#23
Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.
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#24
Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.
Full Zendesk AI Agents listing → · Zendesk AI Agents alternatives →
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#25
Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.
Other integrations
Amazon Connect Five9 Freshdesk Genesys Gorgias HubSpot Instagram Intercom Jira Kustomer Microsoft Dynamics 365 Microsoft Teams Salesforce ServiceNow Shopify Stripe Twilio WhatsApp Zendesk