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AI Customer Support Software That Integrates with Slack (2026)

Slack integrations come in two very different flavors. Some tools treat shared Slack channels as a real support surface, with tickets, SLAs, and AI answers living in the thread; others simply post notifications into a channel you choose. Both show up below, so check which kind you are buying if Slack is where your customers actually talk to you.

How this list works: every tool below lists Slack among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.

Want a curated answer instead? See Best AI Customer Support for Slack Channels →

35 tools that integrate with Slack

1. #1

   Assembled

   Support operations platform combining workforce management with AI issue resolution.

   PricingPaid · $25/agent/moWorks withSlackFive9OktaShopify+2 more

   Full Assembled listing →  ·  Assembled alternatives →

2. #2

   Atomicwork

   AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.

   PricingPaid · $25,000/yrWorks withSlackMicrosoft TeamsOktaWorkday+4 more

   Full Atomicwork listing →  ·  Atomicwork alternatives →

3. #3

   Botpress

   AI agent platform with a visual studio, knowledge bases, and human handoff, deploying bots to chat channels like WhatsApp and Slack.

   PricingFreemium · Free; $150/mo billed annuallyWorks withWhatsAppFacebook MessengerTelegramSlack+2 more

   Full Botpress listing →  ·  Botpress alternatives →

4. #4

   Capacity

   AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.

   PricingPaid · CustomWorks withSalesforceZendeskServiceNowSlack+2 more

   Full Capacity listing →  ·  Capacity alternatives →

5. #5

   Chatbase

   Build a custom AI support agent trained on your data and embed it on your site in minutes.

   PricingFreemium · Free; $32/mo billed annuallyWorks withZendeskSlackStripeSalesforce+2 more

   Full Chatbase listing →  ·  Chatbase alternatives →

6. #6

   Crisp

   All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.

   PricingFreemium · Free plan availableWorks withShopifySlackWhatsAppInstagram+2 more

   Full Crisp listing →  ·  Crisp alternatives →

7. #7

   DevRev

   AgentOS connecting support to product development, with AI agents that resolve and route issues.

   PricingFreemium · Free plan availableWorks withSlackJiraSalesforceNotion+2 more

   Full DevRev listing →  ·  DevRev alternatives →

8. #8

   DialPhone

   AI-Powered Business Communications

   PricingPaid · $24/user/moWorks withHubspotZendeskSalesforceSlack

   Full DialPhone listing →  ·  DialPhone alternatives →

9. #9

   Duckie

   AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.

   PricingPaid · CustomWorks withZendeskIntercomSlackJira+2 more

   Full Duckie listing →  ·  Duckie alternatives →

10. #10

    eesel AI

    Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.

    PricingPaid · $0.40/AI-handled ticketWorks withZendeskFreshdeskIntercomSlack+4 more

    Full eesel AI listing →  ·  eesel AI alternatives →

11. #11

    Espressive Barista

    GenAI virtual agent for employee IT and HR support with a native Slack app that monitors public channels, now part of Resolve.

    PricingPaid · CustomWorks withSlackMicrosoft TeamsServiceNowWorkday+2 more

    Full Espressive Barista listing →  ·  Espressive Barista alternatives →

12. #12

    Forethought

    The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.

    PricingPaid · CustomWorks withZendeskSalesforceFreshdeskIntercom+2 more

    Full Forethought listing →  ·  Forethought alternatives →

13. #13

    Freshdesk with Freddy AI

    Freshworks' help desk with Freddy AI agents, copilot, and insights built in.

    PricingPer resolution · $0.49/sessionWorks withSlackShopifySalesforceJira+2 more

    Full Freshdesk with Freddy AI listing →  ·  Freshdesk with Freddy AI alternatives →

14. #14

    Freshservice

    Freshworks' ITSM platform with a Freddy AI agent that raises, fulfils, and updates employee requests from inside Slack and Teams.

    PricingPaid · $19/agent/moWorks withSlackMicrosoft TeamsOktaAzure AD+4 more

    Full Freshservice listing →  ·  Freshservice alternatives →

15. #15

    Gladly Sidekick

    Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.

    PricingPaid · ~$180/seat/moWorks withShopifySalesforceZendeskTwilio+2 more

    Full Gladly Sidekick listing →  ·  Gladly Sidekick alternatives →

16. #16

    Gorgias

    The conversational AI platform for e-commerce brands, deeply integrated with Shopify.

    PricingPaid · $10/moWorks withShopifyKlaviyoInstagramWhatsApp+2 more

    Full Gorgias listing →  ·  Gorgias alternatives →

17. #17

    Help Scout

    Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.

    PricingFreemium · Free; $25/user/moWorks withShopifySlackSalesforceHubSpot+2 more

    Full Help Scout listing →  ·  Help Scout alternatives →

18. #18

    Hiver

    NLP for context identification, and intelligent template suggestions. Intuitive interface.

    PricingPaid · $25/user/mo billed annuallyWorks withGmailSlackSalesforceJira+2 more

    Full Hiver listing →  ·  Hiver alternatives →

19. #19

    HubSpot Breeze

    HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.

    PricingPer resolution · $0.50/resolutionWorks withSlackShopifySalesforceGmail+2 more

    Full HubSpot Breeze listing →  ·  HubSpot Breeze alternatives →

20. #20

    Kustomer

    CRM-based customer service platform with AI agents that see the full customer, not just the ticket.

    PricingPaid · CustomWorks withShopifySlackSalesforceWhatsApp+2 more

    Full Kustomer listing →  ·  Kustomer alternatives →

21. #21

    Leena AI

    Agentic AI platform with prebuilt HR, IT, and finance assistants that answer employee questions in Slack and Microsoft Teams.

    PricingPaid · CustomWorks withSlackMicrosoft TeamsWorkdaySAP+5 more

    Full Leena AI listing →  ·  Leena AI alternatives →

22. #22

    Moveworks

    Enterprise AI assistant that resolves employee IT, HR, and finance requests inside Slack and Microsoft Teams, now part of ServiceNow.

    PricingPaid · CustomWorks withSlackMicrosoft TeamsMicrosoft 365 CopilotServiceNow+6 more

    Full Moveworks listing →  ·  Moveworks alternatives →

23. #23

    Plain

    API-first support platform for technical B2B teams, with AI that understands your product.

    PricingPaid · $35/seat/moWorks withSlackMicrosoft TeamsDiscordLinear+6 more

    Full Plain listing →  ·  Plain alternatives →

24. #24

    Pylon

    The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.

    PricingPaid · $59/agent/moWorks withSlackMicrosoft TeamsDiscordWhatsApp+7 more

    Full Pylon listing →  ·  Pylon alternatives →

25. #25

    Re:amaze

    Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.

    PricingPaid · $29/user/moWorks withShopifyBigCommerceWordPressStripe+2 more

    Full Re:amaze listing →  ·  Re:amaze alternatives →

26. #26

    Rezolve.ai

    Agentic AI service desk for IT, HR, and finance support, built Microsoft Teams first with Slack supported and no-code agent studios.

    PricingPaid · CustomWorks withMicrosoft TeamsSlackServiceNowJira+3 more

    Full Rezolve.ai listing →  ·  Rezolve.ai alternatives →

27. #27

    Salesforce Agentforce

    Autonomous AI agents on the Salesforce platform, grounded in your CRM data.

    PricingPer resolution · $2/conversationWorks withSlackSalesforce CRMData CloudMuleSoft+2 more

    Full Salesforce Agentforce listing →  ·  Salesforce Agentforce alternatives →

28. #28

    Siit

    Slack-first internal service desk for IT and HR teams, with AI agents that answer employee requests from your existing knowledge base.

    PricingPaid · $23/admin/moWorks withSlackMicrosoft TeamsNotionConfluence+4 more

    Full Siit listing →  ·  Siit alternatives →

29. #29

    Talkdesk

    AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.

    PricingPaid · $85/user/moWorks withSalesforceZendeskServiceNowMicrosoft Teams+4 more

    Full Talkdesk listing →  ·  Talkdesk alternatives →

30. #30

    Unthread

    Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.

    PricingPaid · $50/agent/moWorks withSlackMicrosoft TeamsJiraSalesforce+4 more

    Full Unthread listing →  ·  Unthread alternatives →

31. #31

    Ushur

    Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.

    PricingPaid · CustomWorks withSalesforceServiceNowZendeskSlack+1 more

    Full Ushur listing →  ·  Ushur alternatives →

32. #32

    Workativ

    Session-priced AI agent for IT and HR employee support that runs natively in Slack and Teams with no per-user fee.

    PricingPaid · $99/moWorks withSlackMicrosoft TeamsServiceNowFreshservice+8 more

    Full Workativ listing →  ·  Workativ alternatives →

33. #33

    Zeiko Support

    Supervised AI customer-support agents for small teams, with approved-source answers, permission-scoped workflows, and human handoff that preserves conversation state.

    PricingPaid · $49/moWorks withShopifyWebsite WidgetEmailSlack+5 more

    Full Zeiko Support listing →  ·  Zeiko Support alternatives →

34. #34

    Zendesk AI Agents

    Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.

    PricingPer resolution · ~$1.50/resolutionWorks withSlackShopifySalesforceJira+2 more

    Full Zendesk AI Agents listing →  ·  Zendesk AI Agents alternatives →

35. #35

    Zoho Desk

    Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.

    PricingFreemium · Free; $7/agent/moWorks withZoho CRMSlackMicrosoft TeamsJira+4 more

    Full Zoho Desk listing →  ·  Zoho Desk alternatives →

Other integrations

Amazon Connect Five9 Freshdesk Genesys Gorgias HubSpot Instagram Intercom Jira Kustomer Microsoft Dynamics 365 Microsoft Teams Salesforce ServiceNow Shopify Stripe Twilio WhatsApp Zendesk