AI Customer Support Software That Integrates with Slack (2026)
Slack integrations come in two very different flavors. Some tools treat shared Slack channels as a real support surface, with tickets, SLAs, and AI answers living in the thread; others simply post notifications into a channel you choose. Both show up below, so check which kind you are buying if Slack is where your customers actually talk to you.
How this list works: every tool below lists Slack among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.
Want a curated answer instead? See Best AI Customer Support for Slack Channels →
75 tools that integrate with Slack
-
#1
Cloud phone system for support and sales teams with built-in AI Voice Agents, AI coaching and 250+ integrations; from $30/license/mo billed annually.
-
#2
E-commerce AI support concierge and shopping assistant, formerly Gleen, that resolves and acts on orders across chat, email, social and voice.
-
#3
Support operations platform combining workforce management with AI issue resolution.
-
#4
AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.
-
#5
Voice AI platform for phone agents that runs its own speech-to-text, LLM and text-to-speech models, aimed at regulated, high-stakes customer calls.
-
#6
AI agent platform with a visual studio, knowledge bases, and human handoff, deploying bots to chat channels like WhatsApp and Slack.
-
#7
AI support agent that resolves refunds, cancellations and account changes by running plain-English workflows against your own systems.
-
#8
AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.
-
#9
Build a custom AI support agent trained on your data and embed it on your site in minutes.
-
#10
ChatBeacon brings live chat and AI together to help organizations deliver faster, more personal customer support. AI agents answer routine questions, AI assists staff, and complex conversations reach a person with their context intact.
-
#11
Open-source omnichannel support desk you can self-host or run in the cloud, with the Captain AI agent, copilot drafts and a help center.
-
#12
Slack-native helpdesk for external customer channels and internal IT and HR requests, with AI agents that answer and act from Slack.
-
#13
All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.
-
#14
Omnichannel help desk for customer, IT and HR teams with assistive AI, offered as cloud or self-hosted with a private AI option.
-
#15
AgentOS connecting support to product development, with AI agents that resolve and route issues.
-
#16
-
#17
Bootstrapped AI agent builder that turns docs, help centers and past tickets into cited support answers, actions and voice agents.
-
#18
Knowledge base platform from Kovai.co with Eddy AI search and chatbot, a support ticket deflector, and an MCP server for AI assistants.
-
#19
AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.
-
#20
Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.
-
#21
Enterprise knowledge management with GenAI agents for customer self-service and contact center agents, from a Nasdaq-listed Gartner MQ Leader.
-
#22
ElevenLabs' voice and chat agent platform, with a dedicated support offering: 90+ languages, helpdesk integrations and per-minute pricing with a free tier.
Full ElevenLabs Agents listing → · ElevenLabs Agents alternatives →
-
#23
GenAI virtual agent for employee IT and HR support with a native Slack app that monitors public channels, now part of Resolve.
Full Espressive Barista listing → · Espressive Barista alternatives →
-
#24
Support and feedback suite for SaaS teams: omnichannel inbox, Fibi AI agent, help center, feature voting, roadmaps and changelog in one plan.
-
#25
YC-backed AI support agent for chat, email and voice that layers on your help desk, priced per resolved ticket from $0.89 down to $0.49.
-
#26
The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.
-
#27
Freshworks' help desk with Freddy AI agents, copilot, and insights built in.
Full Freshdesk with Freddy AI listing → · Freshdesk with Freddy AI alternatives →
-
#28
Freshworks' ITSM platform with a Freddy AI agent that raises, fulfils, and updates employee requests from inside Slack and Teams.
-
#29
Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
Full Gladly Sidekick listing → · Gladly Sidekick alternatives →
-
#30
AI-native help desk for software teams whose Kai agents answer customers, investigate bug reports and open pull requests for engineers.
-
#31
The conversational AI platform for e-commerce brands, deeply integrated with Shopify.
-
#32
ITIL-aligned ITSM from Halo with built-in AI agents, all features in one per-agent price, and a 30-day free trial.
-
#33
Established help desk for customer, IT and HR support with an AI copilot add-on, per-action Autopilot agents and a per-resolution chatbot.
-
#34
Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.
-
#35
Budget customer communication platform with live chat, shared inbox, knowledge base and AI agents, pitched as an affordable Intercom alternative.
-
#36
AI-native help desk rebuilt from Groove, with agents that investigate and act, unlimited users and AI billed in credits from $49 a month.
-
#37
NLP for context identification, and intelligent template suggestions. Intuitive interface.
-
#38
HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.
Full HubSpot Breeze listing → · HubSpot Breeze alternatives →
-
#39
AI agent platform for technical and B2B support: cited customer assistants, a help desk copilot, and agents that update your docs.
-
#40
AI-first helpdesk with an omnichannel inbox, ticketing, help center and Copilot, built natively around Intercom's Fin AI agent.
-
#41
ITSM and asset management platform for internal service desks, with a built-in AI Virtual Service Agent in Teams, Slack, WhatsApp and the portal.
Full InvGate Service Management listing → · InvGate Service Management alternatives →
-
#42
Atlassian's service desk for IT, employee and customer support, with Rovo AI agents and a free plan for 3 agents; now sold as Service Collection.
Full Jira Service Management listing → · Jira Service Management alternatives →
-
#43
Answer engine for technical products that turns docs, code, tickets and forums into cited AI agents for docs sites, support forms, Slack and MCP.
-
#44
Veteran help desk relaunched around Kay, an AI agent billed at $1 per resolved ticket that also runs on top of Zendesk, Freshdesk or Intercom.
-
#45
No-code AI customer service platform with AI agents, email ticketing, voice AI and live chat handoff across web, WhatsApp and social. From $34/mo.
-
#46
CRM-based customer service platform with AI agents that see the full customer, not just the ticket.
-
#47
Agentic AI platform with prebuilt HR, IT, and finance assistants that answer employee questions in Slack and Microsoft Teams.
-
#48
All-in-one help desk with ticketing, live chat, call center and social channels, plus an LLM chatbot and AI reply tools, from $15 per agent.
-
#49
AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.
-
#50
Enterprise AI agent platform from Boston that resolves support across chat, email and voice on top of Zendesk, Salesforce or Freshdesk, plus agent copilot.
-
#51
Enterprise AI platform for technical B2B support, formerly Ask-AI: self-service, triage, rep assist and knowledge automation over your stack.
-
#52
Enterprise AI assistant that resolves employee IT, HR, and finance requests inside Slack and Microsoft Teams, now part of ServiceNow.
-
#53
AI agents for consumer brands that resolve support requests and take guarded actions like refunds and address changes across chat, email, social and voice.
-
#54
API-first support platform for technical B2B teams, with AI that understands your product.
-
#55
The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.
-
#56
Agentic service desk for IT, HR and ops that turns Slack and Microsoft Teams messages into tickets and resolves them with AI agents and workflows.
-
#57
Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.
-
#58
Agentic AI service desk for IT, HR, and finance support, built Microsoft Teams first with Slack supported and no-code agent studios.
-
#59
AI conversation data platform, formerly MaestroQA: build agents that read every support conversation for QA, churn risk, chatbot monitoring and coaching.
Full Rippit (formerly MaestroQA) listing → · Rippit (formerly MaestroQA) alternatives →
-
#60
Autonomous AI agents on the Salesforce platform, grounded in your CRM data.
Full Salesforce Agentforce listing → · Salesforce Agentforce alternatives →
-
#61
AI CX intelligence layer that reads every support conversation, human or bot, prices its root causes, and offers a Quality Agent for auto QA.
-
#62
AI-native ITSM where admins build automations from plain English and a help desk agent resolves employee requests using only approved workflows.
-
#63
Slack-first internal service desk for IT and HR teams, with AI agents that answer employee requests from your existing knowledge base.
-
#64
Website-trained AI support chatbot for small businesses, with human escalation, lead capture, and a Zendesk Messaging AI agent mode.
-
#65
ITSM platform with agentic AI that resolves incidents and requests, plus Dex, an autonomous IT engineer priced per technician.
-
#66
AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.
-
#67
AI-native B2B support platform that turns Slack Connect, email, chat and Teams conversations into tickets with AI agents on top.
-
#68
Independent QA layer that scores every support conversation, human agent or AI bot, against your own rubric, inside unitQ's customer-signal platform.
-
#69
Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.
-
#70
Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.
-
#71
No-code AI agent for support deflection and lead capture that cites a source in every answer, on flat monthly plans with EU hosting.
-
#72
Session-priced AI agent for IT and HR employee support that runs natively in Slack and Teams with no per-user fee.
-
#73
Supervised AI customer-support agents for small teams, with approved-source answers, permission-scoped workflows, and human handoff that preserves conversation state.
-
#74
Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.
Full Zendesk AI Agents listing → · Zendesk AI Agents alternatives →
-
#75
Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.
Other integrations
Adobe Commerce (Magento) Aircall Amazon Connect Confluence Discord Facebook Messenger Five9 Freshdesk Front Genesys Google Drive Gorgias Help Scout HubSpot Instagram Intercom Jira Klaviyo Kustomer Microsoft Dynamics 365 Microsoft Teams NICE CXone Notion Okta Salesforce ServiceNow Shopify Stripe Talkdesk Twilio WhatsApp WooCommerce Zapier Zendesk