Shopping for an alternative to Zoom Contact Center? It is one of many Contact Center & CCaaS and Voice & Phone AI tools in the directory, and the right pick depends on your budget, channels, and existing stack. Below are 32 approved alternatives that share its categories, ranked by how closely they overlap, each with its pricing and a note on when it is the better fit.
Zoom's omnichannel contact center with Virtual Agent self-service AI, Expert Assist agent guidance, and published per-agent pricing.
Read the full Zoom Contact Center listing →
Best Contact Center & CCaaS Best Voice & Phone AI
AWS's usage-priced cloud contact center with bundled agentic AI, agent assist, and analytics across voice, chat, email, and SMS.
Pick Amazon Connect for a tool that is aimed at enterprise scale, security, and compliance.
Real-time guidance for contact center agents: the right thing to say, on every call.
Pick Balto for a tool that focuses on making human agents faster.
Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.
Pick boost.ai for a tool that leans harder on autonomous AI agents.
Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat
Pick Cognigy for a tool that leans harder on autonomous AI agents.
Real-time agent assist and AI insights for contact centers, trained on your best performers.
Pick Cresta for a tool that focuses on making human agents faster.
AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.
Pick Dialpad Ai for a tool that focuses on making human agents faster.
Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.
Pick EvaluAgent for a tool that layers in QA scoring and conversation analytics.
Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.
Pick Five9 for a tool that is aimed at enterprise scale, security, and compliance.
All-in-one cloud contact center platform with Agent Copilot, agentic virtual agents, and workforce engagement for large support operations.
Pick Genesys Cloud CX for a tool that is aimed at enterprise scale, security, and compliance.
Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.
Pick Hyro for a tool that leans harder on autonomous AI agents.
Agentic voice and chat AI purpose-built for credit unions and community banks, wired directly into core banking systems.
Pick interface.ai for a tool that leans harder on autonomous AI agents.
Enterprise cloud contact center platform with omnichannel routing, Enlighten AI copilots and AI agents, and workforce management built in.
Pick NICE CXone for a tool that is aimed at enterprise scale, security, and compliance.
Conversation intelligence, auto QA, and real-time agent assist for contact centers.
Pick Observe.AI for a tool that focuses on making human agents faster.
AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.
Pick Parloa for a tool that is aimed at enterprise scale, security, and compliance.
Voice AI agents that sound human and resolve calls for enterprises: no hold time, 24/7.
Pick PolyAI for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.
Pick Replicant for a tool that is aimed at enterprise scale, security, and compliance.
AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.
Pick Talkdesk for a tool that is aimed at enterprise scale, security, and compliance.
Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.
Pick Gemini Enterprise for Customer Experience for a tool that leans harder on autonomous AI agents.
Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.
Pick Kore.ai for a tool that leans harder on autonomous AI agents.
AI-first quality assurance and analytics for customer service teams.
Pick Level AI for a tool that focuses on making human agents faster.
Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.
Pick LivePerson for a tool that leans harder on autonomous AI agents.
Conversation intelligence platform, now part of Contentsquare, that analyzes every support interaction for intent, sentiment, automated QA, and AI agent performance.
Pick Loris for a tool that layers in QA scoring and conversation analytics.
Quality assurance and conversation analytics platform pairing custom scorecards and screen capture with AutoQA grading, coaching workflows, and AI chatbot monitoring.
Pick MaestroQA for a tool that layers in QA scoring and conversation analytics.
Independent banking AI platform giving credit unions and community banks voice, chat, and employee knowledge assistants under one control framework.
Pick Posh AI for a tool that leans harder on autonomous AI agents.
Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.
Pick Quiq for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.
Self-serve platform for building, testing, and monitoring AI phone agents, priced per minute with published component costs.
Pick Retell AI for a tool that leans harder on autonomous AI agents.
AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.
Pick Sierra AI for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.
AI-native contact center suite unifying voice, chat, and 30+ social and messaging channels with autonomous AI agents and copilots.
Pick Sprinklr Service for a tool that is aimed at enterprise scale, security, and compliance.
Developer-first API platform for building voice AI agents, orchestrating your choice of speech, LLM, and telephony providers.
Pick Vapi for a tool that leans harder on autonomous AI agents.
Enterprise CX automation platform where Da Vinci AI powers specialized bots for containment, agent assist, and workforce engagement.
Pick Verint for a tool that is aimed at enterprise scale, security, and compliance.
Collaborative visual platform where teams design, test, and deploy AI chat and voice agents across support channels.
Pick Voiceflow for a tool that leans harder on autonomous AI agents and can start free.
AI-powered quality assurance, formerly Klaus, that auto-scores every support conversation, flags risky interactions, and grades AI agents alongside humans.
Pick Zendesk QA for a tool that layers in QA scoring and conversation analytics.
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