Best Zendesk AI Agents Alternatives (2026)
Zendesk AI is capable but gated behind add-ons that stack: a per-agent Copilot fee plus roughly $2 for every automated resolution, layered on the seats you already pay for. Renewal-time price hikes and the reality that its best AI is effectively locked to the Zendesk platform push teams to look around. If you want AI that runs on top of your existing stack, or just a simpler bill, these alternatives are worth a look.
About Zendesk AI Agents
Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.
- Pricing
- Per resolution from ~$1.50/resolution
- Est. monthly cost
- $4,500/mo at 5,000 conversations, list price
- Channels
- Chat Email Voice Social
- Compliance (vendor-claimed)
- SOC 2 HIPAA GDPR ISO 27001 ISO 42001 FedRAMP
- Integrations
- Slack Shopify Salesforce Jira Microsoft Teams WhatsApp
Read the full Zendesk AI Agents listing →
Best AI Agents & Chatbots Best Enterprise Best Help Desk & Ticketing
The 78 best Zendesk AI Agents alternatives
Line up Zendesk AI Agents and the top 3 picks side by side → pricing, estimated cost, channels, compliance
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#1
AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Zendesk AI Agents: adds Slack and Microsoft Teams; about $2,083/mo vs $4,500/mo at 5,000 conversations.
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#2
AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.
Pick Capacity for a tool that centers on a knowledge base and self-service.
Versus Zendesk AI Agents: adds SMS.
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#3
AI customer-support platform with help-content answers, human handoff, live chat, knowledge base, ticketing, and team inbox.
Pick Chatsy for a tool that centers on a knowledge base and self-service and can start free.
Versus Zendesk AI Agents: about $40/mo vs $4,500/mo at 5,000 conversations.
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#4
All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.
Pick Crisp if you would rather start on a free or freemium plan.
Versus Zendesk AI Agents: adds WhatsApp.
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#5
Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Zendesk AI Agents: about $2,970/mo vs $4,500/mo at 5,000 conversations.
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#6
Freshworks' help desk with Freddy AI agents, copilot, and insights built in.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Zendesk AI Agents: adds WhatsApp; about $1,470/mo vs $4,500/mo at 5,000 conversations.
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#7
Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
Pick Gladly Sidekick for a tool that is built around Shopify and e-commerce order flows.
Versus Zendesk AI Agents: adds SMS; also claims PCI DSS; about $1,800/mo vs $4,500/mo at 5,000 conversations.
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#8
The conversational AI platform for e-commerce brands, deeply integrated with Shopify.
Pick Gorgias for a tool that is built around Shopify and e-commerce order flows.
Versus Zendesk AI Agents: adds SMS and WhatsApp; about $10/mo vs $4,500/mo at 5,000 conversations.
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#9
AI support that answers and ships the fix. Helpin: one workspace for support, projects, CRM & docs. AI agents answer tickets, ship fixes, and follow up from shared customer history. Self-host free or Cloud.
Pick Helpin for a tool that is tuned for B2B and technical support and can start free.
Versus Zendesk AI Agents: about $99/mo vs $4,500/mo at 5,000 conversations.
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#10
HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Zendesk AI Agents: adds WhatsApp; about $1,500/mo vs $4,500/mo at 5,000 conversations.
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#11
CRM-based customer service platform with AI agents that see the full customer, not just the ticket.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Zendesk AI Agents: adds SMS.
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#12
Shared inbox and AI Agents for global sales and customer support teams.
Pick Mixdesk if you would rather start on a free or freemium plan.
Versus Zendesk AI Agents: adds WhatsApp; about $49/mo vs $4,500/mo at 5,000 conversations.
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#13
Supportifier is a Swedish ticketing system for customer service with AI agents, built by Successifier AB in Stockholm. It builds a knowledge base from your existing documents, website and past tickets. Your team reviews it, and it then powers a public help centre, AI form, AI and live chat, shared inbox with AI drafts and a customer portal.
Pick Supportifier for a tool that focuses on making human agents faster.
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#14
Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.
Pick Zoho Desk for a tool that centers on a knowledge base and self-service and can start free.
Versus Zendesk AI Agents: about $70/mo vs $4,500/mo at 5,000 conversations.
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#15
Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Zendesk AI Agents: also claims PCI DSS.
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#16
Build AI agents from your website and documents to answer customer questions.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#17
Auto-Respond answers calls and supported lead messages for service businesses, qualifies each lead using the business's real services and pricing, and books appointments on the live calendar.
Pick Auto-Respond for a tool that adds voice and phone AI.
Versus Zendesk AI Agents: adds SMS.
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#18
Agentic process automation platform whose AI agents resolve customer service work end to end across CRM, ITSM, and ERP systems, now including Aisera's conversational agents.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#19
Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.
Pick boost.ai for a tool that adds voice and phone AI.
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#20
AI agent platform with a visual studio, knowledge bases, and human handoff, deploying bots to chat channels like WhatsApp and Slack.
Pick Botpress for a tool that centers on a knowledge base and self-service and can start free.
Versus Zendesk AI Agents: adds SMS, WhatsApp, and Slack; about $150/mo vs $4,500/mo at 5,000 conversations.
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#21
Certainly harnesses the power of Generative AI and Conversational AI tailored specifically for your business and operations, freeing you from the constraints and discomfort of one-size-fits-all solutions.
Pick Certainly for a tool that is built around Shopify and e-commerce order flows.
Versus Zendesk AI Agents: adds SMS and WhatsApp.
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#22
Build a custom AI support agent trained on your data and embed it on your site in minutes.
Pick Chatbase for a tool that centers on a knowledge base and self-service and can start free.
Versus Zendesk AI Agents: about $32/mo vs $4,500/mo at 5,000 conversations.
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#23
ChatBeacon brings live chat and AI together to help organizations deliver faster, more personal customer support. AI agents answer routine questions, AI assists staff, and complex conversations reach a person with their context intact.
Pick ChatBeacon for a tool that focuses on making human agents faster.
Versus Zendesk AI Agents: adds SMS; about $390/mo vs $4,500/mo at 5,000 conversations.
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#24
Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat
Pick Cognigy for a tool that adds voice and phone AI.
Versus Zendesk AI Agents: also claims PCI DSS.
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#25
AI support agent for your website chat, grounded in your help center, past tickets and docs, with in-thread human handoff.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#26
AI phone platform for Shopify brands. AI voice agents answer support calls 24/7 with live order and stock context, and call your Klaviyo and Shopify segments.
Pick Consio for a tool that is built around Shopify and e-commerce order flows.
Versus Zendesk AI Agents: adds SMS; about $3,600/mo vs $4,500/mo at 5,000 conversations.
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#27
Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Zendesk AI Agents: also claims PCI DSS and EU AI Act.
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#28
AgentOS connecting support to product development, with AI agents that resolve and route issues.
Pick DevRev for a tool that is tuned for B2B and technical support and can start free.
Versus Zendesk AI Agents: adds WhatsApp and Slack.
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#29
DialMind provides AI call intelligence and custom voice agents for service businesses.
Pick DialMind for a tool that adds voice and phone AI and can start free.
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#30
AI-Powered Business Communications
Pick DialPhone for a tool that adds voice and phone AI.
Versus Zendesk AI Agents: adds SMS, WhatsApp, and Microsoft Teams; about $250/mo vs $4,500/mo at 5,000 conversations.
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#31
AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.
Pick Duckie for a tool that is tuned for B2B and technical support.
Versus Zendesk AI Agents: adds Slack.
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#32
Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.
Pick eesel AI for a tool that centers on a knowledge base and self-service.
Versus Zendesk AI Agents: adds SMS, WhatsApp, and Slack; about $299/mo vs $4,500/mo at 5,000 conversations.
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#33
Entergram is a Telegram CRM for sales and support teams. Connect the personal Telegram accounts customers already message, then manage chats in one shared workspace with CRM records, tickets, assignments and team analytics.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#34
GenAI virtual agent for employee IT and HR support with a native Slack app that monitors public channels, now part of Resolve.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Zendesk AI Agents: adds Slack and Microsoft Teams.
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#35
Email-first support inbox for e-commerce teams, with AI-drafted replies a person approves, WooCommerce order context and a store chat widget.
Pick eveningDesk for a tool that focuses on making human agents faster.
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#36
The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.
Pick Forethought for a tool that focuses on making human agents faster.
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#37
Freshworks' ITSM platform with a Freddy AI agent that raises, fulfils, and updates employee requests from inside Slack and Teams.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Zendesk AI Agents: adds Slack and Microsoft Teams; about $190/mo vs $4,500/mo at 5,000 conversations.
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#38
Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.
Pick Front for a tool that focuses on making human agents faster.
Versus Zendesk AI Agents: about $250/mo vs $4,500/mo at 5,000 conversations.
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#39
Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Zendesk AI Agents: adds WhatsApp; about $1,500/mo vs $4,500/mo at 5,000 conversations.
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#40
Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.
Pick Help Scout for a tool that centers on a knowledge base and self-service and can start free.
Versus Zendesk AI Agents: about $250/mo vs $4,500/mo at 5,000 conversations.
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#41
NLP for context identification, and intelligent template suggestions. Intuitive interface.
Pick Hiver for a tool that focuses on making human agents faster.
Versus Zendesk AI Agents: adds WhatsApp; about $250/mo vs $4,500/mo at 5,000 conversations.
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#42
Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.
Pick Hyro for a tool that adds voice and phone AI.
Versus Zendesk AI Agents: adds SMS.
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#43
AI-assisted replies to customer messages on Instagram, Messenger, WhatsApp, and Telegram, with human handoff.
Pick Instant Reply if you would rather start on a free or freemium plan.
Versus Zendesk AI Agents: adds WhatsApp; about $59/mo vs $4,500/mo at 5,000 conversations.
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#44
Agentic voice and chat AI purpose-built for credit unions and community banks, wired directly into core banking systems.
Pick interface.ai for a tool that adds voice and phone AI.
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#45
AI receptionist for SMBs that answers, qualifies and routes inbound calls 24/7.
Pick Kalyvox for a tool that adds voice and phone AI.
Versus Zendesk AI Agents: about $95/mo vs $4,500/mo at 5,000 conversations.
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#46
Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.
Pick Kore.ai for a tool that adds voice and phone AI.
Versus Zendesk AI Agents: also claims PCI DSS; about $600/mo vs $4,500/mo at 5,000 conversations.
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#47
Agentic AI platform with prebuilt HR, IT, and finance assistants that answer employee questions in Slack and Microsoft Teams.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Zendesk AI Agents: adds Slack and Microsoft Teams.
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#48
Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Zendesk AI Agents: adds SMS and WhatsApp; also claims PCI DSS.
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#49
AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Zendesk AI Agents: adds SMS and WhatsApp.
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#50
AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.
Pick Mavenoid for a tool that centers on a knowledge base and self-service.
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#51
No-code voice and chat AI agents for customer support, appointment booking, and lead qualification.
Pick Monobot.AI for a tool that focuses on making human agents faster.
Versus Zendesk AI Agents: about $300/mo vs $4,500/mo at 5,000 conversations.
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#52
Enterprise AI assistant that resolves employee IT, HR, and finance requests inside Slack and Microsoft Teams, now part of ServiceNow.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Zendesk AI Agents: adds Slack and Microsoft Teams.
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#53
Affordable AI support agent that deflects tickets and hands off to your existing live chat.
Pick My AskAI for a tool that centers on a knowledge base and self-service.
Versus Zendesk AI Agents: adds Slack and Microsoft Teams; about $199/mo vs $4,500/mo at 5,000 conversations.
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#54
Enterprise AI customer service platform with sanctioned, brand-safe generative agents.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Zendesk AI Agents: adds SMS; also claims PCI DSS.
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#55
API-first support platform for technical B2B teams, with AI that understands your product.
Pick Plain for a tool that is tuned for B2B and technical support.
Versus Zendesk AI Agents: about $350/mo vs $4,500/mo at 5,000 conversations.
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#56
Independent banking AI platform giving credit unions and community banks voice, chat, and employee knowledge assistants under one control framework.
Pick Posh AI for a tool that adds voice and phone AI.
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#57
The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.
Pick Pylon for a tool that is tuned for B2B and technical support.
Versus Zendesk AI Agents: adds SMS and WhatsApp.
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#58
Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.
Pick Quiq for a tool that adds voice and phone AI.
Versus Zendesk AI Agents: adds SMS and WhatsApp.
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#59
Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.
Pick Re:amaze for a tool that is built around Shopify and e-commerce order flows.
Versus Zendesk AI Agents: adds SMS; about $290/mo vs $4,500/mo at 5,000 conversations.
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#60
Self-serve platform for building, testing, and monitoring AI phone agents, priced per minute with published component costs.
Pick Retell AI for a tool that adds voice and phone AI.
Versus Zendesk AI Agents: adds SMS; about $840/mo vs $4,500/mo at 5,000 conversations.
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#61
Agentic AI service desk for IT, HR, and finance support, built Microsoft Teams first with Slack supported and no-code agent studios.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Zendesk AI Agents: adds Slack and Microsoft Teams.
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#62
AI-first customer service for e-commerce: self-service portal plus AI that drafts and resolves.
Pick Richpanel for a tool that is built around Shopify and e-commerce order flows.
Versus Zendesk AI Agents: about $1,590/mo vs $4,500/mo at 5,000 conversations.
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#63
AI agents that resolve support across chat, email, WhatsApp, tickets, and voice
Pick Robylon for a tool that is built around Shopify and e-commerce order flows and can start free.
Versus Zendesk AI Agents: adds WhatsApp; about $25/mo vs $4,500/mo at 5,000 conversations.
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#64
Autonomous AI agents on the Salesforce platform, grounded in your CRM data.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Zendesk AI Agents: adds SMS and WhatsApp.
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#65
Empathic AI customer service for commerce brands, blending automation with brand personality.
Pick Siena AI for a tool that is built around Shopify and e-commerce order flows.
Versus Zendesk AI Agents: adds SMS and WhatsApp; about $3,450/mo vs $4,500/mo at 5,000 conversations.
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#66
AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.
Pick Sierra AI for a tool that adds voice and phone AI.
Versus Zendesk AI Agents: adds SMS and WhatsApp; also claims PCI DSS and EU AI Act.
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#67
Slack-first internal service desk for IT and HR teams, with AI agents that answer employee requests from your existing knowledge base.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Zendesk AI Agents: adds Slack and Microsoft Teams; about $230/mo vs $4,500/mo at 5,000 conversations.
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#68
Voice AI receptionist for Canadian clinics handling routine patient calls, appointment requests, administrative answers and staff handoff.
Pick TalkToMedi for a tool that adds voice and phone AI.
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#69
AI customer service agent for small and mid-size businesses, bundled with live chat and a simple help desk.
Pick Tidio Lyro for a tool that is built around Shopify and e-commerce order flows and can start free.
Versus Zendesk AI Agents: about $33/mo vs $4,500/mo at 5,000 conversations.
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#70
Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.
Pick Unthread for a tool that is tuned for B2B and technical support.
Versus Zendesk AI Agents: adds Slack and Microsoft Teams; about $750/mo vs $4,500/mo at 5,000 conversations.
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#71
Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Zendesk AI Agents: adds SMS; also claims PCI DSS.
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#72
Developer-first API platform for building voice AI agents, orchestrating your choice of speech, LLM, and telephony providers.
Pick Vapi for a tool that adds voice and phone AI.
Versus Zendesk AI Agents: also claims PCI DSS; about $600/mo vs $4,500/mo at 5,000 conversations.
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#73
AI receptionist and business phone for US and Canadian small businesses. Vera answers calls, handles routine questions, takes messages and connects callers.
Pick VeraDial for a tool that adds voice and phone AI.
Versus Zendesk AI Agents: adds SMS; about $15/mo vs $4,500/mo at 5,000 conversations.
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#74
Collaborative visual platform where teams design, test, and deploy AI chat and voice agents across support channels.
Pick Voiceflow for a tool that adds voice and phone AI.
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#75
Session-priced AI agent for IT and HR employee support that runs natively in Slack and Teams with no per-user fee.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Zendesk AI Agents: adds Slack and Microsoft Teams; about $349/mo vs $4,500/mo at 5,000 conversations.
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#76
Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.
Pick Yuma AI for a tool that is built around Shopify and e-commerce order flows.
Versus Zendesk AI Agents: adds SMS and WhatsApp; about $3,600/mo vs $4,500/mo at 5,000 conversations.
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#77
Supervised AI customer-support agents for small teams, with approved-source answers, permission-scoped workflows, and human handoff that preserves conversation state.
Pick Zeiko Support for a tool that is built around Shopify and e-commerce order flows.
Versus Zendesk AI Agents: adds WhatsApp and Slack; about $49/mo vs $4,500/mo at 5,000 conversations.
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#78
AI customer service agent for e-commerce, focused on resolving tickets and driving revenue.
Pick Zowie for a tool that is built around Shopify and e-commerce order flows.
Versus Zendesk AI Agents: also claims EU AI Act.
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