Best Gladly Sidekick Alternatives (2026)
Gladly's people-first, no-tickets model is elegant, but it is priced to match, with per-seat costs that climb toward premium territory. Teams with high ticket volume, tighter budgets, or a need for classic ticketing find it a hard fit. These are the alternatives buyers compare against Gladly.
About Gladly Sidekick
Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
- Pricing
- Paid from ~$180/seat/mo
- Integrations
- Shopify Salesforce Zendesk Twilio Amazon Connect Slack
Read the full Gladly Sidekick listing →
Best AI Agents & Chatbots Best E-commerce Support Best Help Desk & Ticketing
The 58 best Gladly Sidekick alternatives
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#1
The conversational AI platform for e-commerce brands, deeply integrated with Shopify.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#2
AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#3
AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.
Pick Capacity for a tool that centers on a knowledge base and self-service.
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#4
Certainly harnesses the power of Generative AI and Conversational AI tailored specifically for your business and operations, freeing you from the constraints and discomfort of one-size-fits-all solutions.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#5
All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.
Pick Crisp if you would rather start on a free or freemium plan.
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#6
Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#7
Freshworks' help desk with Freddy AI agents, copilot, and insights built in.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#8
HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#9
CRM-based customer service platform with AI agents that see the full customer, not just the ticket.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#10
Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#11
AI-first customer service for e-commerce: self-service portal plus AI that drafts and resolves.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#12
Empathic AI customer service for commerce brands, blending automation with brand personality.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#13
AI customer service agent for small and mid-size businesses, bundled with live chat and a simple help desk.
Pick Tidio Lyro if you would rather start on a free or freemium plan.
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#14
Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#15
Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.
Pick Zendesk AI Agents for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
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#16
Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.
Pick Zoho Desk for a tool that centers on a knowledge base and self-service and can start free.
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#17
AI customer service agent for e-commerce, focused on resolving tickets and driving revenue.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#18
Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.
Pick Ada for a tool that is aimed at enterprise scale, security, and compliance.
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#19
Agentic process automation platform whose AI agents resolve customer service work end to end across CRM, ITSM, and ERP systems, now including Aisera's conversational agents.
Pick Automation Anywhere for a tool that is aimed at enterprise scale, security, and compliance.
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#20
Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.
Pick boost.ai for a tool that is aimed at enterprise scale, security, and compliance.
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#21
AI agent platform with a visual studio, knowledge bases, and human handoff, deploying bots to chat channels like WhatsApp and Slack.
Pick Botpress for a tool that centers on a knowledge base and self-service and can start free.
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#22
Build a custom AI support agent trained on your data and embed it on your site in minutes.
Pick Chatbase for a tool that centers on a knowledge base and self-service and can start free.
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#23
Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat
Pick Cognigy for a tool that is aimed at enterprise scale, security, and compliance.
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#24
Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.
Pick Decagon for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
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#25
AgentOS connecting support to product development, with AI agents that resolve and route issues.
Pick DevRev for a tool that is tuned for B2B and technical support and can start free.
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#26
AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.
Pick Duckie for a tool that is tuned for B2B and technical support.
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#27
Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.
Pick eesel AI for a tool that centers on a knowledge base and self-service and only bills for resolved tickets.
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#28
GenAI virtual agent for employee IT and HR support with a native Slack app that monitors public channels, now part of Resolve.
Pick Espressive Barista for a tool that is aimed at enterprise scale, security, and compliance.
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#29
The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.
Pick Forethought for a tool that focuses on making human agents faster.
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#30
Freshworks' ITSM platform with a Freddy AI agent that raises, fulfils, and updates employee requests from inside Slack and Teams.
Pick Freshservice for a tool that is aimed at enterprise scale, security, and compliance.
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#31
Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.
Pick Front for a tool that focuses on making human agents faster.
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#32
Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.
Pick Gemini Enterprise for Customer Experience for a tool that is aimed at enterprise scale, security, and compliance.
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#33
Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.
Pick Help Scout for a tool that centers on a knowledge base and self-service and can start free.
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#34
NLP for context identification, and intelligent template suggestions. Intuitive interface.
Pick Hiver for a tool that focuses on making human agents faster.
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#35
Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.
Pick Hyro for a tool that adds voice and phone AI.
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#36
Agentic voice and chat AI purpose-built for credit unions and community banks, wired directly into core banking systems.
Pick interface.ai for a tool that adds voice and phone AI.
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#37
Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.
Pick Kore.ai for a tool that is aimed at enterprise scale, security, and compliance.
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#38
Agentic AI platform with prebuilt HR, IT, and finance assistants that answer employee questions in Slack and Microsoft Teams.
Pick Leena AI for a tool that is aimed at enterprise scale, security, and compliance.
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#39
Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.
Pick LivePerson for a tool that is aimed at enterprise scale, security, and compliance.
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#40
AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.
Pick Lorikeet for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
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#41
AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.
Pick Mavenoid for a tool that centers on a knowledge base and self-service.
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#42
Enterprise AI assistant that resolves employee IT, HR, and finance requests inside Slack and Microsoft Teams, now part of ServiceNow.
Pick Moveworks for a tool that is aimed at enterprise scale, security, and compliance.
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#43
Affordable AI support agent that deflects tickets and hands off to your existing live chat.
Pick My AskAI for a tool that centers on a knowledge base and self-service.
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#44
Enterprise AI customer service platform with sanctioned, brand-safe generative agents.
Pick Netomi for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
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#45
API-first support platform for technical B2B teams, with AI that understands your product.
Pick Plain for a tool that is tuned for B2B and technical support.
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#46
Independent banking AI platform giving credit unions and community banks voice, chat, and employee knowledge assistants under one control framework.
Pick Posh AI for a tool that adds voice and phone AI.
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#47
The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.
Pick Pylon for a tool that is tuned for B2B and technical support.
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#48
Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.
Pick Quiq for a tool that is aimed at enterprise scale, security, and compliance.
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#49
Self-serve platform for building, testing, and monitoring AI phone agents, priced per minute with published component costs.
Pick Retell AI for a tool that adds voice and phone AI.
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#50
Agentic AI service desk for IT, HR, and finance support, built Microsoft Teams first with Slack supported and no-code agent studios.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#51
Autonomous AI agents on the Salesforce platform, grounded in your CRM data.
Pick Salesforce Agentforce for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
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#52
AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.
Pick Sierra AI for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
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#53
Slack-first internal service desk for IT and HR teams, with AI agents that answer employee requests from your existing knowledge base.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#54
Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.
Pick Unthread for a tool that is tuned for B2B and technical support.
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#55
Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.
Pick Ushur for a tool that is aimed at enterprise scale, security, and compliance.
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#56
Developer-first API platform for building voice AI agents, orchestrating your choice of speech, LLM, and telephony providers.
Pick Vapi for a tool that adds voice and phone AI.
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#57
Collaborative visual platform where teams design, test, and deploy AI chat and voice agents across support channels.
Pick Voiceflow for a tool that adds voice and phone AI and can start free.
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#58
Session-priced AI agent for IT and HR employee support that runs natively in Slack and Teams with no per-user fee.
A close, like-for-like alternative in the same categories, worth a side-by-side look.