Best Gladly Sidekick Alternatives (2026)
Gladly's people-first, no-tickets model is elegant, but it is priced to match, with per-seat costs that climb toward premium territory. Teams with high ticket volume, tighter budgets, or a need for classic ticketing find it a hard fit. These are the alternatives buyers compare against Gladly.
About Gladly Sidekick
Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
- Pricing
- Paid from ~$180/seat/mo
- Est. monthly cost
- $1,800/mo at 5,000 conversations, list price
- Channels
- Chat Email Voice SMS Social
- Compliance (vendor-claimed)
- SOC 2 HIPAA GDPR PCI DSS
- Integrations
- Shopify Salesforce Zendesk Twilio Amazon Connect Slack
Read the full Gladly Sidekick listing →
Best AI Agents & Chatbots Best E-commerce Support Best Help Desk & Ticketing
The 78 best Gladly Sidekick alternatives
Line up Gladly Sidekick and the top 3 picks side by side → pricing, estimated cost, channels, compliance
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#1
The conversational AI platform for e-commerce brands, deeply integrated with Shopify.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Gladly Sidekick: adds WhatsApp; about $10/mo vs $1,800/mo at 5,000 conversations.
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#2
AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Gladly Sidekick: adds Slack and Microsoft Teams; also claims ISO 27001 and ISO 42001.
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#3
AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.
Pick Capacity for a tool that centers on a knowledge base and self-service.
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#4
Certainly harnesses the power of Generative AI and Conversational AI tailored specifically for your business and operations, freeing you from the constraints and discomfort of one-size-fits-all solutions.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Gladly Sidekick: adds WhatsApp.
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#5
AI customer-support platform with help-content answers, human handoff, live chat, knowledge base, ticketing, and team inbox.
Pick Chatsy for a tool that centers on a knowledge base and self-service and can start free.
Versus Gladly Sidekick: about $40/mo vs $1,800/mo at 5,000 conversations.
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#6
AI phone platform for Shopify brands. AI voice agents answer support calls 24/7 with live order and stock context, and call your Klaviyo and Shopify segments.
Pick Consio for a tool that adds voice and phone AI.
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#7
All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.
Pick Crisp if you would rather start on a free or freemium plan.
Versus Gladly Sidekick: adds WhatsApp.
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#8
Email-first support inbox for e-commerce teams, with AI-drafted replies a person approves, WooCommerce order context and a store chat widget.
Pick eveningDesk for a tool that focuses on making human agents faster.
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#9
Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Gladly Sidekick: also claims ISO 27001 and ISO 42001.
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#10
Freshworks' help desk with Freddy AI agents, copilot, and insights built in.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Gladly Sidekick: adds WhatsApp; also claims ISO 27001; about $1,470/mo vs $1,800/mo at 5,000 conversations.
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#11
AI support that answers and ships the fix. Helpin: one workspace for support, projects, CRM & docs. AI agents answer tickets, ship fixes, and follow up from shared customer history. Self-host free or Cloud.
Pick Helpin for a tool that is tuned for B2B and technical support and can start free.
Versus Gladly Sidekick: about $99/mo vs $1,800/mo at 5,000 conversations.
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#12
HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Gladly Sidekick: adds WhatsApp; about $1,500/mo vs $1,800/mo at 5,000 conversations.
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#13
CRM-based customer service platform with AI agents that see the full customer, not just the ticket.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#14
Shared inbox and AI Agents for global sales and customer support teams.
Pick Mixdesk if you would rather start on a free or freemium plan.
Versus Gladly Sidekick: adds WhatsApp; about $49/mo vs $1,800/mo at 5,000 conversations.
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#15
Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Gladly Sidekick: about $290/mo vs $1,800/mo at 5,000 conversations.
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#16
AI-first customer service for e-commerce: self-service portal plus AI that drafts and resolves.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#17
AI agents that resolve support across chat, email, WhatsApp, tickets, and voice
Pick Robylon for a tool that is aimed at enterprise scale, security, and compliance and can start free.
Versus Gladly Sidekick: adds WhatsApp; about $25/mo vs $1,800/mo at 5,000 conversations.
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#18
Empathic AI customer service for commerce brands, blending automation with brand personality.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Gladly Sidekick: adds WhatsApp.
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#19
Supportifier is a Swedish ticketing system for customer service with AI agents, built by Successifier AB in Stockholm. It builds a knowledge base from your existing documents, website and past tickets. Your team reviews it, and it then powers a public help centre, AI form, AI and live chat, shared inbox with AI drafts and a customer portal.
Pick Supportifier for a tool that focuses on making human agents faster.
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#20
AI customer service agent for small and mid-size businesses, bundled with live chat and a simple help desk.
Pick Tidio Lyro if you would rather start on a free or freemium plan.
Versus Gladly Sidekick: about $33/mo vs $1,800/mo at 5,000 conversations.
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#21
Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Gladly Sidekick: adds WhatsApp.
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#22
Supervised AI customer-support agents for small teams, with approved-source answers, permission-scoped workflows, and human handoff that preserves conversation state.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Gladly Sidekick: adds WhatsApp and Slack; about $49/mo vs $1,800/mo at 5,000 conversations.
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#23
Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.
Pick Zendesk AI Agents for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
Versus Gladly Sidekick: also claims ISO 27001, FedRAMP, and ISO 42001.
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#24
Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.
Pick Zoho Desk for a tool that centers on a knowledge base and self-service and can start free.
Versus Gladly Sidekick: also claims ISO 27001; about $70/mo vs $1,800/mo at 5,000 conversations.
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#25
AI customer service agent for e-commerce, focused on resolving tickets and driving revenue.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Gladly Sidekick: also claims EU AI Act.
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#26
Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.
Pick Ada for a tool that is aimed at enterprise scale, security, and compliance.
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#27
Build AI agents from your website and documents to answer customer questions.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#28
Auto-Respond answers calls and supported lead messages for service businesses, qualifies each lead using the business's real services and pricing, and books appointments on the live calendar.
Pick Auto-Respond for a tool that adds voice and phone AI.
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#29
Agentic process automation platform whose AI agents resolve customer service work end to end across CRM, ITSM, and ERP systems, now including Aisera's conversational agents.
Pick Automation Anywhere for a tool that is aimed at enterprise scale, security, and compliance.
Versus Gladly Sidekick: also claims ISO 27001 and ISO 42001.
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#30
Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.
Pick boost.ai for a tool that is aimed at enterprise scale, security, and compliance.
Versus Gladly Sidekick: also claims ISO 27001.
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#31
AI agent platform with a visual studio, knowledge bases, and human handoff, deploying bots to chat channels like WhatsApp and Slack.
Pick Botpress for a tool that centers on a knowledge base and self-service and can start free.
Versus Gladly Sidekick: adds WhatsApp, Slack, and Microsoft Teams; about $150/mo vs $1,800/mo at 5,000 conversations.
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#32
Build a custom AI support agent trained on your data and embed it on your site in minutes.
Pick Chatbase for a tool that centers on a knowledge base and self-service and can start free.
Versus Gladly Sidekick: about $32/mo vs $1,800/mo at 5,000 conversations.
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#33
ChatBeacon brings live chat and AI together to help organizations deliver faster, more personal customer support. AI agents answer routine questions, AI assists staff, and complex conversations reach a person with their context intact.
Pick ChatBeacon for a tool that focuses on making human agents faster.
Versus Gladly Sidekick: about $390/mo vs $1,800/mo at 5,000 conversations.
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#34
Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat
Pick Cognigy for a tool that is aimed at enterprise scale, security, and compliance.
Versus Gladly Sidekick: also claims ISO 27001.
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#35
AI support agent for your website chat, grounded in your help center, past tickets and docs, with in-thread human handoff.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#36
Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.
Pick Decagon for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
Versus Gladly Sidekick: also claims EU AI Act.
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#37
AgentOS connecting support to product development, with AI agents that resolve and route issues.
Pick DevRev for a tool that is tuned for B2B and technical support and can start free.
Versus Gladly Sidekick: adds WhatsApp and Slack; also claims ISO 27001.
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#38
DialMind provides AI call intelligence and custom voice agents for service businesses.
Pick DialMind for a tool that adds voice and phone AI and can start free.
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#39
AI-Powered Business Communications
Pick DialPhone for a tool that adds voice and phone AI.
Versus Gladly Sidekick: adds WhatsApp and Microsoft Teams; about $250/mo vs $1,800/mo at 5,000 conversations.
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#40
AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.
Pick Duckie for a tool that is tuned for B2B and technical support.
Versus Gladly Sidekick: adds Slack.
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#41
Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.
Pick eesel AI for a tool that centers on a knowledge base and self-service.
Versus Gladly Sidekick: adds WhatsApp, Slack, and Microsoft Teams; about $299/mo vs $1,800/mo at 5,000 conversations.
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#42
Entergram is a Telegram CRM for sales and support teams. Connect the personal Telegram accounts customers already message, then manage chats in one shared workspace with CRM records, tickets, assignments and team analytics.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#43
GenAI virtual agent for employee IT and HR support with a native Slack app that monitors public channels, now part of Resolve.
Pick Espressive Barista for a tool that is aimed at enterprise scale, security, and compliance.
Versus Gladly Sidekick: adds Slack and Microsoft Teams.
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#44
The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.
Pick Forethought for a tool that focuses on making human agents faster.
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#45
Freshworks' ITSM platform with a Freddy AI agent that raises, fulfils, and updates employee requests from inside Slack and Teams.
Pick Freshservice for a tool that is aimed at enterprise scale, security, and compliance.
Versus Gladly Sidekick: adds Slack and Microsoft Teams; also claims ISO 27001; about $190/mo vs $1,800/mo at 5,000 conversations.
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#46
Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.
Pick Front for a tool that focuses on making human agents faster.
Versus Gladly Sidekick: about $250/mo vs $1,800/mo at 5,000 conversations.
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#47
Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.
Pick Gemini Enterprise for Customer Experience for a tool that is aimed at enterprise scale, security, and compliance.
Versus Gladly Sidekick: adds WhatsApp; about $1,500/mo vs $1,800/mo at 5,000 conversations.
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#48
Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.
Pick Help Scout for a tool that centers on a knowledge base and self-service and can start free.
Versus Gladly Sidekick: about $250/mo vs $1,800/mo at 5,000 conversations.
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#49
NLP for context identification, and intelligent template suggestions. Intuitive interface.
Pick Hiver for a tool that focuses on making human agents faster.
Versus Gladly Sidekick: adds WhatsApp; also claims ISO 27001; about $250/mo vs $1,800/mo at 5,000 conversations.
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#50
Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.
Pick Hyro for a tool that adds voice and phone AI.
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#51
AI-assisted replies to customer messages on Instagram, Messenger, WhatsApp, and Telegram, with human handoff.
Pick Instant Reply if you would rather start on a free or freemium plan.
Versus Gladly Sidekick: adds WhatsApp; about $59/mo vs $1,800/mo at 5,000 conversations.
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#52
Agentic voice and chat AI purpose-built for credit unions and community banks, wired directly into core banking systems.
Pick interface.ai for a tool that adds voice and phone AI.
Versus Gladly Sidekick: also claims ISO 27001.
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#53
AI receptionist for SMBs that answers, qualifies and routes inbound calls 24/7.
Pick Kalyvox for a tool that adds voice and phone AI.
Versus Gladly Sidekick: about $95/mo vs $1,800/mo at 5,000 conversations.
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#54
Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.
Pick Kore.ai for a tool that is aimed at enterprise scale, security, and compliance.
Versus Gladly Sidekick: also claims ISO 27001 and FedRAMP; about $600/mo vs $1,800/mo at 5,000 conversations.
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#55
Agentic AI platform with prebuilt HR, IT, and finance assistants that answer employee questions in Slack and Microsoft Teams.
Pick Leena AI for a tool that is aimed at enterprise scale, security, and compliance.
Versus Gladly Sidekick: adds Slack and Microsoft Teams; also claims ISO 27001.
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#56
Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.
Pick LivePerson for a tool that is aimed at enterprise scale, security, and compliance.
Versus Gladly Sidekick: adds WhatsApp; also claims ISO 27001.
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#57
AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.
Pick Lorikeet for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
Versus Gladly Sidekick: adds WhatsApp; also claims ISO 27001.
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#58
AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.
Pick Mavenoid for a tool that centers on a knowledge base and self-service.
Versus Gladly Sidekick: also claims ISO 27001.
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#59
No-code voice and chat AI agents for customer support, appointment booking, and lead qualification.
Pick Monobot.AI for a tool that focuses on making human agents faster.
Versus Gladly Sidekick: about $300/mo vs $1,800/mo at 5,000 conversations.
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#60
Enterprise AI assistant that resolves employee IT, HR, and finance requests inside Slack and Microsoft Teams, now part of ServiceNow.
Pick Moveworks for a tool that is aimed at enterprise scale, security, and compliance.
Versus Gladly Sidekick: adds Slack and Microsoft Teams; also claims ISO 27001, FedRAMP, and ISO 42001.
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#61
Affordable AI support agent that deflects tickets and hands off to your existing live chat.
Pick My AskAI for a tool that centers on a knowledge base and self-service.
Versus Gladly Sidekick: adds Slack and Microsoft Teams; about $199/mo vs $1,800/mo at 5,000 conversations.
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#62
Enterprise AI customer service platform with sanctioned, brand-safe generative agents.
Pick Netomi for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
Versus Gladly Sidekick: also claims ISO 27001.
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#63
API-first support platform for technical B2B teams, with AI that understands your product.
Pick Plain for a tool that is tuned for B2B and technical support.
Versus Gladly Sidekick: about $350/mo vs $1,800/mo at 5,000 conversations.
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#64
Independent banking AI platform giving credit unions and community banks voice, chat, and employee knowledge assistants under one control framework.
Pick Posh AI for a tool that adds voice and phone AI.
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#65
The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.
Pick Pylon for a tool that is tuned for B2B and technical support.
Versus Gladly Sidekick: adds WhatsApp.
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#66
Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.
Pick Quiq for a tool that is aimed at enterprise scale, security, and compliance.
Versus Gladly Sidekick: adds WhatsApp.
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#67
Self-serve platform for building, testing, and monitoring AI phone agents, priced per minute with published component costs.
Pick Retell AI for a tool that adds voice and phone AI.
Versus Gladly Sidekick: about $840/mo vs $1,800/mo at 5,000 conversations.
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#68
Agentic AI service desk for IT, HR, and finance support, built Microsoft Teams first with Slack supported and no-code agent studios.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Gladly Sidekick: adds Slack and Microsoft Teams; also claims ISO 27001.
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#69
Autonomous AI agents on the Salesforce platform, grounded in your CRM data.
Pick Salesforce Agentforce for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
Versus Gladly Sidekick: adds WhatsApp.
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#70
AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.
Pick Sierra AI for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
Versus Gladly Sidekick: adds WhatsApp; also claims ISO 27001, FedRAMP, and ISO 42001.
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#71
Slack-first internal service desk for IT and HR teams, with AI agents that answer employee requests from your existing knowledge base.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Gladly Sidekick: adds Slack and Microsoft Teams; about $230/mo vs $1,800/mo at 5,000 conversations.
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#72
Voice AI receptionist for Canadian clinics handling routine patient calls, appointment requests, administrative answers and staff handoff.
Pick TalkToMedi for a tool that adds voice and phone AI.
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#73
Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.
Pick Unthread for a tool that is tuned for B2B and technical support.
Versus Gladly Sidekick: adds Slack and Microsoft Teams; about $750/mo vs $1,800/mo at 5,000 conversations.
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#74
Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.
Pick Ushur for a tool that is aimed at enterprise scale, security, and compliance.
Versus Gladly Sidekick: also claims ISO 27001.
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#75
Developer-first API platform for building voice AI agents, orchestrating your choice of speech, LLM, and telephony providers.
Pick Vapi for a tool that adds voice and phone AI.
Versus Gladly Sidekick: about $600/mo vs $1,800/mo at 5,000 conversations.
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#76
AI receptionist and business phone for US and Canadian small businesses. Vera answers calls, handles routine questions, takes messages and connects callers.
Pick VeraDial for a tool that adds voice and phone AI.
Versus Gladly Sidekick: about $15/mo vs $1,800/mo at 5,000 conversations.
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#77
Collaborative visual platform where teams design, test, and deploy AI chat and voice agents across support channels.
Pick Voiceflow for a tool that adds voice and phone AI.
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#78
Session-priced AI agent for IT and HR employee support that runs natively in Slack and Teams with no per-user fee.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Gladly Sidekick: adds Slack and Microsoft Teams; also claims ISO 27001; about $349/mo vs $1,800/mo at 5,000 conversations.
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