Shopping for an alternative to Zoho Desk? It is one of many AI Agents & Chatbots, Help Desk & Ticketing and Knowledge Base & Self-Service tools in the directory, and the right pick depends on your budget, channels, and existing stack. Below are 49 approved alternatives that share its categories, ranked by how closely they overlap, each with its pricing and a note on when it is the better fit.
Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.
Read the full Zoho Desk listing →
Best AI Agents & Chatbots Best Help Desk & Ticketing Best Knowledge Base & Self-Service
AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.
Pick Capacity if you would rather pay per resolved ticket than for a seat.
AI agent platform with a visual studio, knowledge bases, and human handoff, deploying bots to chat channels like WhatsApp and Slack.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Build a custom AI support agent trained on your data and embed it on your site in minutes.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.
Pick eesel AI if you would rather pay per resolved ticket than for a seat.
Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.
Pick Fin by Intercom if you would rather pay per resolved ticket than for a seat.
Freshworks' help desk with Freddy AI agents, copilot, and insights built in.
Pick Freshdesk with Freddy AI if you would rather pay per resolved ticket than for a seat.
Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
Pick Gladly Sidekick for a tool that is built around Shopify and e-commerce order flows.
The conversational AI platform for e-commerce brands, deeply integrated with Shopify.
Pick Gorgias for a tool that is built around Shopify and e-commerce order flows.
Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.
Pick HubSpot Breeze if you would rather pay per resolved ticket than for a seat.
CRM-based customer service platform with AI agents that see the full customer, not just the ticket.
Pick Kustomer if you would rather pay per resolved ticket than for a seat.
AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Affordable AI support agent that deflects tickets and hands off to your existing live chat.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.
Pick Zendesk AI Agents for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.
Pick Ada for a tool that is aimed at enterprise scale, security, and compliance.
Deliver Exceptional Customer Experiences with AiseraGPT & Generative AI
Pick AiseraGPT for a tool that is aimed at enterprise scale, security, and compliance.
Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.
Pick boost.ai for a tool that is aimed at enterprise scale, security, and compliance.
Certainly harnesses the power of Generative AI and Conversational AI tailored specifically for your business and operations, freeing you from the constraints and discomfort of one-size-fits-all solutions.
Pick Certainly for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.
Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat
Pick Cognigy for a tool that is aimed at enterprise scale, security, and compliance.
Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.
Pick Decagon for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
AgentOS connecting support to product development, with AI agents that resolve and route issues.
Pick DevRev for a tool that is tuned for B2B and technical support.
AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.
Pick Duckie for a tool that is tuned for B2B and technical support.
The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.
Pick Forethought for a tool that focuses on making human agents faster.
Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.
Pick Front for a tool that focuses on making human agents faster.
Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.
Pick Gemini Enterprise for Customer Experience for a tool that is aimed at enterprise scale, security, and compliance.
NLP for context identification, and intelligent template suggestions. Intuitive interface.
Pick Hiver for a tool that focuses on making human agents faster.
Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.
Pick Hyro for a tool that adds voice and phone AI.
Agentic voice and chat AI purpose-built for credit unions and community banks, wired directly into core banking systems.
Pick interface.ai for a tool that adds voice and phone AI.
Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.
Pick Kore.ai for a tool that is aimed at enterprise scale, security, and compliance.
Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.
Pick LivePerson for a tool that is aimed at enterprise scale, security, and compliance.
AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.
Pick Lorikeet for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
Enterprise AI customer service platform with sanctioned, brand-safe generative agents.
Pick Netomi for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
API-first support platform for technical B2B teams, with AI that understands your product.
Pick Plain for a tool that is tuned for B2B and technical support.
Independent banking AI platform giving credit unions and community banks voice, chat, and employee knowledge assistants under one control framework.
Pick Posh AI for a tool that adds voice and phone AI.
The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.
Pick Pylon for a tool that is tuned for B2B and technical support.
Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.
Pick Quiq for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.
Pick Re:amaze for a tool that is built around Shopify and e-commerce order flows.
Self-serve platform for building, testing, and monitoring AI phone agents, priced per minute with published component costs.
Pick Retell AI for a tool that adds voice and phone AI.
AI-first customer service for e-commerce: self-service portal plus AI that drafts and resolves.
Pick Richpanel for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.
Autonomous AI agents on the Salesforce platform, grounded in your CRM data.
Pick Salesforce Agentforce for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
Empathic AI customer service for commerce brands, blending automation with brand personality.
Pick Siena AI for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.
AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.
Pick Sierra AI for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
AI customer service agent for small and mid-size businesses, bundled with live chat and a simple help desk.
Pick Tidio Lyro for a tool that is built around Shopify and e-commerce order flows.
Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.
Pick Ushur for a tool that is aimed at enterprise scale, security, and compliance.
Developer-first API platform for building voice AI agents, orchestrating your choice of speech, LLM, and telephony providers.
Pick Vapi for a tool that adds voice and phone AI.
Collaborative visual platform where teams design, test, and deploy AI chat and voice agents across support channels.
Pick Voiceflow for a tool that adds voice and phone AI.
Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.
Pick Yuma AI for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.
AI customer service agent for e-commerce, focused on resolving tickets and driving revenue.
Pick Zowie for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.
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