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AI Customer Support Software That Integrates with Amazon Connect (2026)

Amazon Connect is AWS's contact-center platform, popular with teams that want cloud infrastructure they can compose. The tools below publish an Amazon Connect integration, adding conversational AI, agent assist, or analytics on top of Connect's routing and telephony. For AWS-centric organizations, they extend the platform without leaving it.

How this list works: every tool below lists Amazon Connect among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.

13 tools that integrate with Amazon Connect

1. #1

   Kaizo

   Featured

   AI quality assurance for enterprise support teams. Scores 100% of conversations and turns each one into per-agent coaching.

   Paid · $16 Zendesk Support Salesforce Service Cloud Amazon Connect

   Full Kaizo listing →  ·  Kaizo alternatives →

2. #2

   boost.ai

   Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.

   Paid · Custom Genesys Zendesk Salesforce Five9

   Full boost.ai listing →  ·  boost.ai alternatives →

3. #3

   Cognigy

   Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat

   Paid · Custom Genesys Amazon Connect Twilio Salesforce

   Full Cognigy listing →  ·  Cognigy alternatives →

4. #4

   Cresta

   Real-time agent assist and AI insights for contact centers, trained on your best performers.

   Paid · Custom Salesforce Five9 Genesys Amazon Connect

   Full Cresta listing →  ·  Cresta alternatives →

5. #5

   EvaluAgent

   Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.

   Paid · $35/user/mo Zendesk Intercom Salesforce Service Cloud Freshdesk

   Full EvaluAgent listing →  ·  EvaluAgent alternatives →

6. #6

   Gladly Sidekick

   Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.

   Paid · ~$180/seat/mo Shopify Salesforce Zendesk Twilio

   Full Gladly Sidekick listing →  ·  Gladly Sidekick alternatives →

7. #7

   Kore.ai

   Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.

   Paid · Custom Genesys Amazon Connect Salesforce ServiceNow

   Full Kore.ai listing →  ·  Kore.ai alternatives →

8. #8

   Mavenoid

   AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.

   Paid · Custom Zendesk Salesforce Genesys Amazon Connect

   Full Mavenoid listing →  ·  Mavenoid alternatives →

9. #9

   Observe.AI

   Conversation intelligence, auto QA, and real-time agent assist for contact centers.

   Paid · Custom Amazon Connect Avaya 8x8 Aircall

   Full Observe.AI listing →  ·  Observe.AI alternatives →

10. #10

    Parloa

    AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.

    Paid · Custom Genesys Amazon Connect Twilio Salesforce

    Full Parloa listing →  ·  Parloa alternatives →

11. #11

    Quiq

    Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.

    Per resolution · Custom (per-conversation) Salesforce Zendesk Microsoft Dynamics 365 Kustomer

    Full Quiq listing →  ·  Quiq alternatives →

12. #12

    Replicant

    Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.

    Paid · Custom Five9 Genesys Amazon Connect NICE

    Full Replicant listing →  ·  Replicant alternatives →

13. #13

    Verint

    Enterprise CX automation platform where Da Vinci AI powers specialized bots for containment, agent assist, and workforce engagement.

    Paid · Custom Five9 Genesys Cloud Amazon Connect Zoom Contact Center

    Full Verint listing →  ·  Verint alternatives →

Other integrations

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