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AI Customer Support Software That Integrates with Amazon Connect (2026)

Amazon Connect is AWS's contact-center platform, popular with teams that want cloud infrastructure they can compose. The tools below publish an Amazon Connect integration, adding conversational AI, agent assist, or analytics on top of Connect's routing and telephony. For AWS-centric organizations, they extend the platform without leaving it.

How this list works: every tool below lists Amazon Connect among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.

13 tools that integrate with Amazon Connect

1. #1

   Kaizo

   Featured

   AI quality assurance for enterprise support teams. Scores 100% of conversations and turns each one into per-agent coaching.

   PricingPaid · $16Works withZendesk SupportSalesforce Service CloudAmazon Connect

   Full Kaizo listing →  ·  Kaizo alternatives →

2. #2

   boost.ai

   Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.

   PricingPaid · CustomWorks withGenesysZendeskSalesforceFive9+2 more

   Full boost.ai listing →  ·  boost.ai alternatives →

3. #3

   Cognigy

   Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat

   PricingPaid · CustomWorks withGenesysAmazon ConnectAvaya8x8+4 more

   Full Cognigy listing →  ·  Cognigy alternatives →

4. #4

   Cresta

   Real-time agent assist and AI insights for contact centers, trained on your best performers.

   PricingPaid · CustomWorks withSalesforceFive9GenesysAmazon Connect+2 more

   Full Cresta listing →  ·  Cresta alternatives →

5. #5

   EvaluAgent

   Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.

   PricingPaid · $35/user/moWorks withZendeskIntercomSalesforceHubSpot+11 more

   Full EvaluAgent listing →  ·  EvaluAgent alternatives →

6. #6

   Gladly Sidekick

   Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.

   PricingPaid · ~$180/seat/moWorks withShopifySalesforceZendeskTwilio+2 more

   Full Gladly Sidekick listing →  ·  Gladly Sidekick alternatives →

7. #7

   Kore.ai

   Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.

   PricingPaid · CustomWorks withGenesysAmazon ConnectSalesforceServiceNow+2 more

   Full Kore.ai listing →  ·  Kore.ai alternatives →

8. #8

   Mavenoid

   AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.

   PricingPaid · CustomWorks withZendeskSalesforceGenesysAmazon Connect+2 more

   Full Mavenoid listing →  ·  Mavenoid alternatives →

9. #9

   Observe.AI

   Conversation intelligence, auto QA, and real-time agent assist for contact centers.

   PricingPaid · CustomWorks withAmazon ConnectAvaya8x8Aircall+2 more

   Full Observe.AI listing →  ·  Observe.AI alternatives →

10. #10

    Parloa

    AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.

    PricingPaid · CustomWorks withGenesysAmazon ConnectTwilioSalesforce+2 more

    Full Parloa listing →  ·  Parloa alternatives →

11. #11

    Quiq

    Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.

    PricingPaid · Custom (per-conversation)Works withSalesforceZendeskMicrosoft Dynamics 365Kustomer+4 more

    Full Quiq listing →  ·  Quiq alternatives →

12. #12

    Replicant

    Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.

    PricingPaid · CustomWorks withFive9GenesysAmazon ConnectNICE+4 more

    Full Replicant listing →  ·  Replicant alternatives →

13. #13

    Verint

    Enterprise CX automation platform where Da Vinci AI powers specialized bots for containment, agent assist, and workforce engagement.

    PricingPaid · CustomWorks withFive9Genesys CloudAmazon ConnectZoom Contact Center+3 more

    Full Verint listing →  ·  Verint alternatives →

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