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AI Customer Support Software That Integrates with Amazon Connect (2026)

Amazon Connect is AWS's contact-center platform, popular with teams that want cloud infrastructure they can compose. The tools below publish an Amazon Connect integration, adding conversational AI, agent assist, or analytics on top of Connect's routing and telephony. For AWS-centric organizations, they extend the platform without leaving it.

How this list works: every tool below lists Amazon Connect among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.

25 tools that integrate with Amazon Connect

1. #1

   AmplifAI

   Contact center performance platform that auto-scores every human and AI agent interaction and turns the results into coaching and next best actions.

   PricingPaid · CustomWorks withFive9GenesysNICE CXoneAmazon Connect+14 more

   Full AmplifAI listing →  ·  AmplifAI alternatives →

2. #2

   ASAPP

   Enterprise contact center AI: GenerativeAgent resolves voice and chat contacts, with humans supervising in the loop. Used by JetBlue and American Airlines.

   PricingPaid · CustomWorks withAmazon ConnectSalesforceZendeskFreshdesk+9 more

   Full ASAPP listing →  ·  ASAPP alternatives →

3. #3

   Authenticx

   Conversation intelligence built only for healthcare contact centers, with automated QA, coaching notes and safety signal detection.

   PricingPaid · CustomWorks withAmazon ConnectFive9GenesysNICE CXone+3 more

   Full Authenticx listing →  ·  Authenticx alternatives →

4. #4

   Bland AI

   Voice AI platform for phone agents that runs its own speech-to-text, LLM and text-to-speech models, aimed at regulated, high-stakes customer calls.

   PricingPaid · $0.14/minWorks withTwilioGenesysFive9NICE CXone+14 more

   Full Bland AI listing →  ·  Bland AI alternatives →

5. #5

   boost.ai

   Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.

   PricingPaid · CustomWorks withGenesysZendeskSalesforceFive9+2 more

   Full boost.ai listing →  ·  boost.ai alternatives →

6. #6

   CallMiner

   Conversation intelligence platform that analyzes 100% of contact center interactions for QA, compliance and coaching, now with OmniAgent virtual agents.

   PricingPaid · CustomWorks withGenesysNICE CXoneFive9Avaya+13 more

   Full CallMiner listing →  ·  CallMiner alternatives →

7. #7

   Cognigy

   Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat

   PricingPaid · CustomWorks withGenesysAmazon ConnectAvaya8x8+4 more

   Full Cognigy listing →  ·  Cognigy alternatives →

8. #8

   Cresta

   Real-time agent assist and AI insights for contact centers, trained on your best performers.

   PricingPaid · CustomWorks withSalesforceFive9GenesysAmazon Connect+2 more

   Full Cresta listing →  ·  Cresta alternatives →

9. #9

   EdgeTier

   Dublin-built contact centre analytics that tags every conversation, flags emerging issues in real time, and automates agent QA, priced on volume.

   PricingPaid · From €20,000 (volume-based)Works withZendeskSalesforceGenesysFive9+16 more

   Full EdgeTier listing →  ·  EdgeTier alternatives →

10. #10

    EvaluAgent

    Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.

    PricingPaid · $35/user/moWorks withZendeskIntercomSalesforceHubSpot+14 more

    Full EvaluAgent listing →  ·  EvaluAgent alternatives →

11. #11

    Gladly Sidekick

    Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.

    PricingPaid · ~$180/seat/moWorks withShopifySalesforceZendeskTwilio+2 more

    Full Gladly Sidekick listing →  ·  Gladly Sidekick alternatives →

12. #12

    Kaizo

    AI quality assurance for enterprise support teams. Scores 100% of conversations and turns each one into per-agent coaching.

    PricingPaid · CustomWorks withZendesk SupportSalesforce Service CloudAmazon Connect

    Full Kaizo listing →  ·  Kaizo alternatives →

13. #13

    Kore.ai

    Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.

    PricingPaid · $0.20/sessionWorks withGenesysAmazon ConnectSalesforceServiceNow+2 more

    Full Kore.ai listing →  ·  Kore.ai alternatives →

14. #14

    Laivly

    Contact center AI from Winnipeg: the Sidd agent assists live reps or resolves cases alone by driving your existing desktop apps, with no APIs needed.

    PricingPaid · CustomWorks withAmazon ConnectAvayaGenesysTalkdesk+10 more

    Full Laivly listing →  ·  Laivly alternatives →

15. #15

    Lorikeet

    AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.

    PricingPer resolution · $2,100/mo + $0.99/resolutionWorks withZendeskIntercomSalesforceHubSpot+10 more

    Full Lorikeet listing →  ·  Lorikeet alternatives →

16. #16

    Mavenoid

    AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.

    PricingPaid · CustomWorks withZendeskSalesforceGenesysAmazon Connect+2 more

    Full Mavenoid listing →  ·  Mavenoid alternatives →

17. #17

    Observe.AI

    Conversation intelligence, auto QA, and real-time agent assist for contact centers.

    PricingPaid · CustomWorks withAmazon ConnectAvaya8x8Aircall+2 more

    Full Observe.AI listing →  ·  Observe.AI alternatives →

18. #18

    Parloa

    AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.

    PricingPaid · Custom (per-minute)Works withGenesysAmazon ConnectTwilioSalesforce+2 more

    Full Parloa listing →  ·  Parloa alternatives →

19. #19

    Quiq

    Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.

    PricingPaid · Custom (per-conversation)Works withSalesforceZendeskMicrosoft Dynamics 365Kustomer+4 more

    Full Quiq listing →  ·  Quiq alternatives →

20. #20

    Replicant

    Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.

    PricingPaid · CustomWorks withFive9GenesysAmazon ConnectNICE CXone+4 more

    Full Replicant listing →  ·  Replicant alternatives →

21. #21

    Scorebuddy

    Contact center QA platform with AI auto scoring of every conversation, QA for chatbots, conversation analytics, coaching and a built-in LMS.

    PricingPaid · CustomWorks withGenesysAmazon ConnectNICE CXoneFive9+12 more

    Full Scorebuddy listing →  ·  Scorebuddy alternatives →

22. #22

    Sendbird delight.ai

    Sendbird's AI agent for customer service and revenue across chat, email, SMS, WhatsApp and voice, with a free AI-native helpdesk and per-resolution billing.

    PricingPer resolution · CustomWorks withSalesforceZendeskFreshworksServiceNow+12 more

    Full Sendbird delight.ai listing →  ·  Sendbird delight.ai alternatives →

23. #23

    ServiceNow Customer Service Management

    ServiceNow's enterprise customer service platform with AI agents, AI Voice Agents and case orchestration across departments; quote-only pricing.

    PricingPaid · CustomWorks withVonageGenesysNICE CXoneAmazon Connect+6 more

    Full ServiceNow Customer Service Management listing →  ·  ServiceNow Customer Service Management alternatives →

24. #24

    Stonly

    Support knowledge platform built on interactive step-by-step guides, with AI Answers and Business Process Agents that follow your exact processes.

    PricingFreemium · CustomWorks withZendeskSalesforceFreshdeskServiceNow+16 more

    Full Stonly listing →  ·  Stonly alternatives →

25. #25

    Verint

    Enterprise CX automation platform where Da Vinci AI powers specialized bots for containment, agent assist, and workforce engagement.

    PricingPaid · CustomWorks withFive9Genesys CloudAmazon ConnectZoom Contact Center+3 more

    Full Verint listing →  ·  Verint alternatives →

Other integrations

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