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Best Level AI Alternatives (2026)

Shopping for an alternative to Level AI? It is one of many Agent Assist & Copilots, Contact Center & CCaaS and QA & Conversation Analytics tools in the directory, and the right pick depends on your budget, channels, and existing stack. Below are 30 approved alternatives that share its categories, ranked by how closely they overlap, each with its pricing and a note on when it is the better fit.

About Level AI

AI-first quality assurance and analytics for customer service teams.

Pricing

Paid from Custom

Integrations

Genesys NICE CXone Five9 Talkdesk Salesforce Zendesk

Read the full Level AI listing →

Best Agent Assist & Copilots Best Contact Center & CCaaS Best QA & Conversation Analytics

The 30 best Level AI alternatives

1. #1
   

   Cresta

   Real-time agent assist and AI insights for contact centers, trained on your best performers.

   PricingPaid · CustomWorks withSalesforceFive9GenesysAmazon Connect+2 more

   Pick Cresta for a tool that adds voice and phone AI.

   Compare Level AI vs Cresta →

2. #2
   

   Observe.AI

   Conversation intelligence, auto QA, and real-time agent assist for contact centers.

   PricingPaid · CustomWorks withAmazon ConnectAvaya8x8Aircall+2 more

   Pick Observe.AI for a tool that adds voice and phone AI.

   Compare Level AI vs Observe.AI →

3. #3
   

   Assembled

   Support operations platform combining workforce management with AI issue resolution.

   PricingPaid · $25/agent/moWorks withSlackFive9OktaShopify+2 more

   A close, like-for-like alternative in the same categories, worth a side-by-side look.

   Compare Level AI vs Assembled →

4. #4
   

   Balto

   Real-time guidance for contact center agents: the right thing to say, on every call.

   PricingPaid · CustomWorks withFive9Genesys CloudNICE CXoneRingCentral+3 more

   Pick Balto for a tool that adds voice and phone AI.

   Compare Level AI vs Balto →

5. #5
   

   Dialpad Ai

   AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.

   PricingPaid · $15/user/moWorks withSalesforceZendeskGoogle WorkspaceMicrosoft Teams+2 more

   Pick Dialpad Ai for a tool that adds voice and phone AI.

   Compare Level AI vs Dialpad Ai →

6. #6
   

   EvaluAgent

   Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.

   PricingPaid · $35/user/moWorks withZendeskIntercomSalesforceHubSpot+11 more

   Pick EvaluAgent for a tool that adds voice and phone AI.

   Compare Level AI vs EvaluAgent →

7. #7
   

   Loris

   Conversation intelligence platform, now part of Contentsquare, that analyzes every support interaction for intent, sentiment, automated QA, and AI agent performance.

   PricingPaid · CustomWorks withZendeskSalesforceKustomerGladly+2 more

   A close, like-for-like alternative in the same categories, worth a side-by-side look.

   Compare Level AI vs Loris →

8. #8
   

   MaestroQA

   Quality assurance and conversation analytics platform pairing custom scorecards and screen capture with AutoQA grading, coaching workflows, and AI chatbot monitoring.

   PricingPaid · CustomWorks withZendeskIntercomGorgiasKustomer+4 more

   A close, like-for-like alternative in the same categories, worth a side-by-side look.

   Compare Level AI vs MaestroQA →

9. #9
   

   Verint

   Enterprise CX automation platform where Da Vinci AI powers specialized bots for containment, agent assist, and workforce engagement.

   PricingPaid · CustomWorks withFive9Genesys CloudAmazon ConnectZoom Contact Center+3 more

   Pick Verint for a tool that is aimed at enterprise scale, security, and compliance.

   Compare Level AI vs Verint →

10. #10
    

    Zendesk QA

    AI-powered quality assurance, formerly Klaus, that auto-scores every support conversation, flags risky interactions, and grades AI agents alongside humans.

    PricingPaid · $50/agent/mo (with WFM)Works withZendeskSalesforce Service CloudIntercomGenesys+3 more

    A close, like-for-like alternative in the same categories, worth a side-by-side look.

    Compare Level AI vs Zendesk QA →

11. #11
    

    Amazon Connect

    AWS's usage-priced cloud contact center with bundled agentic AI, agent assist, and analytics across voice, chat, email, and SMS.

    PricingPaid · $0.038/minWorks withSalesforceZendeskServiceNowMarketo+4 more

    Pick Amazon Connect for a tool that is aimed at enterprise scale, security, and compliance.

12. #12
    

    boost.ai

    Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.

    PricingPaid · CustomWorks withGenesysZendeskSalesforceFive9+2 more

    Pick boost.ai for a tool that leans harder on autonomous AI agents.

13. #13
    

    Cognigy

    Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat

    PricingPaid · CustomWorks withGenesysAmazon ConnectAvaya8x8+4 more

    Pick Cognigy for a tool that leans harder on autonomous AI agents.

14. #14
    

    Five9

    Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.

    PricingPaid · $119/seat/moWorks withSalesforceServiceNowMicrosoft Dynamics 365Zendesk+4 more

    Pick Five9 for a tool that is aimed at enterprise scale, security, and compliance.

15. #15
    

    Forethought

    The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.

    PricingPaid · CustomWorks withZendeskSalesforceFreshdeskIntercom+2 more

    Pick Forethought for a tool that leans harder on autonomous AI agents.

16. #16
    

    Front

    Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.

    PricingPaid · $25/seat/moWorks withSalesforceHubSpotAsanaAircall+2 more

    Pick Front for a tool that bundles a full help desk and ticketing suite.

17. #17
    

    Gemini Enterprise for Customer Experience

    Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.

    PricingPaid · $0.50/sessionWorks withUJETGenesysCiscoFive9+4 more

    Pick Gemini Enterprise for Customer Experience for a tool that leans harder on autonomous AI agents.

18. #18
    

    Genesys Cloud CX

    All-in-one cloud contact center platform with Agent Copilot, agentic virtual agents, and workforce engagement for large support operations.

    PricingPaid · $75/user/moWorks withSalesforceMicrosoft TeamsZoomServiceNow+4 more

    Pick Genesys Cloud CX for a tool that is aimed at enterprise scale, security, and compliance.

19. #19
    

    Hiver

    NLP for context identification, and intelligent template suggestions. Intuitive interface.

    PricingPaid · $25/user/mo billed annuallyWorks withGmailSlackSalesforceJira+2 more

    Pick Hiver for a tool that bundles a full help desk and ticketing suite.

20. #20
    

    Hyro

    Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.

    PricingPaid · CustomWorks withEpicMyChartSalesforce Health CloudGenesys Cloud+1 more

    Pick Hyro for a tool that leans harder on autonomous AI agents.

21. #21
    

    interface.ai

    Agentic voice and chat AI purpose-built for credit unions and community banks, wired directly into core banking systems.

    PricingPaid · CustomWorks withJack Henry SymitarJack Henry SilverLakeFiservCorelation+3 more

    Pick interface.ai for a tool that leans harder on autonomous AI agents.

22. #22
    

    LivePerson

    Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.

    PricingPaid · CustomWorks withSalesforceZendeskMicrosoft DynamicsServiceNow+4 more

    Pick LivePerson for a tool that leans harder on autonomous AI agents.

23. #23
    

    NICE CXone

    Enterprise cloud contact center platform with omnichannel routing, Enlighten AI copilots and AI agents, and workforce management built in.

    PricingPaid · $110/agent/moWorks withSalesforceMicrosoft DynamicsOracleServiceNow+4 more

    Pick NICE CXone for a tool that is aimed at enterprise scale, security, and compliance.

24. #24
    

    Parloa

    AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.

    PricingPaid · CustomWorks withGenesysAmazon ConnectTwilioSalesforce+2 more

    Pick Parloa for a tool that is aimed at enterprise scale, security, and compliance.

25. #25
    

    PolyAI

    Voice AI agents that sound human and resolve calls for enterprises: no hold time, 24/7.

    PricingPaid · Custom (per-minute)Works withSalesforceHubSpotZendeskMicrosoft Dynamics+2 more

    Pick PolyAI for a tool that is aimed at enterprise scale, security, and compliance.

26. #26
    

    Replicant

    Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.

    PricingPaid · CustomWorks withFive9GenesysAmazon ConnectNICE+4 more

    Pick Replicant for a tool that is aimed at enterprise scale, security, and compliance.

27. #27
    

    Sprinklr Service

    AI-native contact center suite unifying voice, chat, and 30+ social and messaging channels with autonomous AI agents and copilots.

    PricingPaid · CustomWorks withSalesforceMicrosoft Dynamics 365WhatsAppInstagram+4 more

    Pick Sprinklr Service for a tool that is aimed at enterprise scale, security, and compliance.

28. #28
    

    SupportLogic

    Support experience management for B2B: predict and prevent escalations from ticket signals.

    PricingPaid · $4,000/mo (annual contract)Works withSalesforceZendeskServiceNowMicrosoft Dynamics+2 more

    Pick SupportLogic for a tool that is tuned for B2B and technical support.

29. #29
    

    Talkdesk

    AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.

    PricingPaid · $85/user/moWorks withSalesforceZendeskServiceNowMicrosoft Teams+4 more

    Pick Talkdesk for a tool that is aimed at enterprise scale, security, and compliance.

30. #30
    

    Zoom Contact Center

    Zoom's omnichannel contact center with Virtual Agent self-service AI, Expert Assist agent guidance, and published per-agent pricing.

    PricingPaid · CustomWorks withSalesforceZendeskServiceNowMicrosoft Dynamics 365+3 more

    Pick Zoom Contact Center for a tool that adds voice and phone AI.