Shopping for an alternative to Hiver? It is one of many Agent Assist & Copilots and Help Desk & Ticketing tools in the directory, and the right pick depends on your budget, channels, and existing stack. Below are 22 approved alternatives that share its categories, ranked by how closely they overlap, each with its pricing and a note on when it is the better fit.
NLP for context identification, and intelligent template suggestions. Intuitive interface.
Best Agent Assist & Copilots Best Help Desk & Ticketing
Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Support operations platform combining workforce management with AI issue resolution.
Pick Assembled for a tool that layers in QA scoring and conversation analytics.
Real-time guidance for contact center agents: the right thing to say, on every call.
Pick Balto for a tool that adds voice and phone AI.
AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.
Pick Capacity for a tool that leans harder on autonomous AI agents.
Real-time agent assist and AI insights for contact centers, trained on your best performers.
Pick Cresta for a tool that layers in QA scoring and conversation analytics.
All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.
Pick Crisp for a tool that leans harder on autonomous AI agents and can start free.
AgentOS connecting support to product development, with AI agents that resolve and route issues.
Pick DevRev for a tool that is tuned for B2B and technical support.
AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.
Pick Dialpad Ai for a tool that adds voice and phone AI.
Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.
Pick Fin by Intercom for a tool that leans harder on autonomous AI agents.
The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.
Pick Forethought for a tool that leans harder on autonomous AI agents.
Freshworks' help desk with Freddy AI agents, copilot, and insights built in.
Pick Freshdesk with Freddy AI for a tool that leans harder on autonomous AI agents.
Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
Pick Gladly Sidekick for a tool that leans harder on autonomous AI agents.
The conversational AI platform for e-commerce brands, deeply integrated with Shopify.
Pick Gorgias for a tool that leans harder on autonomous AI agents.
Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.
Pick Help Scout for a tool that centers on a knowledge base and self-service and can start free.
HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.
Pick HubSpot Breeze for a tool that leans harder on autonomous AI agents.
CRM-based customer service platform with AI agents that see the full customer, not just the ticket.
Pick Kustomer for a tool that leans harder on autonomous AI agents.
AI-first quality assurance and analytics for customer service teams.
Pick Level AI for a tool that layers in QA scoring and conversation analytics.
Conversation intelligence, auto QA, and real-time agent assist for contact centers.
Pick Observe.AI for a tool that layers in QA scoring and conversation analytics.
API-first support platform for technical B2B teams, with AI that understands your product.
Pick Plain for a tool that is tuned for B2B and technical support.
The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.
Pick Pylon for a tool that is tuned for B2B and technical support.
Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.
Pick Re:amaze for a tool that is built around Shopify and e-commerce order flows.
Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.
Pick Zendesk AI Agents for a tool that leans harder on autonomous AI agents.
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