Best Hiver Alternatives (2026)
Shopping for an alternative to Hiver? It is one of many Agent Assist & Copilots and Help Desk & Ticketing tools in the directory, and the right pick depends on your budget, channels, and existing stack. Below are 35 approved alternatives that share its categories, ranked by how closely they overlap, each with its pricing and a note on when it is the better fit.
About Hiver
NLP for context identification, and intelligent template suggestions. Intuitive interface.
- Pricing
- Paid from $25/user/mo billed annually
- Est. monthly cost
- $250/mo at 5,000 conversations, list price
- Channels
- Chat Email Voice WhatsApp Social
- Compliance (vendor-claimed)
- SOC 2 GDPR ISO 27001
- Integrations
- Gmail Slack Salesforce Jira Shopify Asana
Best Agent Assist & Copilots Best Help Desk & Ticketing
The 35 best Hiver alternatives
Line up Hiver and the top 3 picks side by side → pricing, estimated cost, channels, compliance
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#1
Email-first support inbox for e-commerce teams, with AI-drafted replies a person approves, WooCommerce order context and a store chat widget.
Pick eveningDesk for a tool that is built around Shopify and e-commerce order flows.
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#2
Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#3
Supportifier is a Swedish ticketing system for customer service with AI agents, built by Successifier AB in Stockholm. It builds a knowledge base from your existing documents, website and past tickets. Your team reviews it, and it then powers a public help centre, AI form, AI and live chat, shared inbox with AI drafts and a customer portal.
Pick Supportifier for a tool that leans harder on autonomous AI agents.
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#4
Support operations platform combining workforce management with AI issue resolution.
Pick Assembled for a tool that layers in QA scoring and conversation analytics.
Versus Hiver: adds SMS.
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#5
AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.
Pick Atomicwork for a tool that leans harder on autonomous AI agents.
Versus Hiver: adds Slack and Microsoft Teams; also claims HIPAA and ISO 42001.
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#6
Real-time guidance for contact center agents: the right thing to say, on every call.
Pick Balto for a tool that adds voice and phone AI.
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#7
AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.
Pick Capacity for a tool that leans harder on autonomous AI agents.
Versus Hiver: adds SMS; also claims HIPAA.
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#8
ChatBeacon brings live chat and AI together to help organizations deliver faster, more personal customer support. AI agents answer routine questions, AI assists staff, and complex conversations reach a person with their context intact.
Pick ChatBeacon for a tool that leans harder on autonomous AI agents.
Versus Hiver: adds SMS.
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#9
AI customer-support platform with help-content answers, human handoff, live chat, knowledge base, ticketing, and team inbox.
Pick Chatsy for a tool that leans harder on autonomous AI agents and can start free.
Versus Hiver: about $40/mo vs $250/mo at 5,000 conversations.
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#10
Real-time agent assist and AI insights for contact centers, trained on your best performers.
Pick Cresta for a tool that layers in QA scoring and conversation analytics.
Versus Hiver: also claims HIPAA, PCI DSS, and ISO 42001.
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#11
All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.
Pick Crisp for a tool that leans harder on autonomous AI agents and can start free.
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#12
AgentOS connecting support to product development, with AI agents that resolve and route issues.
Pick DevRev for a tool that is tuned for B2B and technical support and can start free.
Versus Hiver: adds Slack; also claims HIPAA.
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#13
AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.
Pick Dialpad Ai for a tool that adds voice and phone AI.
Versus Hiver: adds SMS; also claims HIPAA; about $150/mo vs $250/mo at 5,000 conversations.
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#14
Entergram is a Telegram CRM for sales and support teams. Connect the personal Telegram accounts customers already message, then manage chats in one shared workspace with CRM records, tickets, assignments and team analytics.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#15
Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.
Pick Fin by Intercom for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.
Versus Hiver: also claims HIPAA and ISO 42001.
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#16
The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.
Pick Forethought for a tool that leans harder on autonomous AI agents.
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#17
Freshworks' help desk with Freddy AI agents, copilot, and insights built in.
Pick Freshdesk with Freddy AI for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.
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#18
Freshworks' ITSM platform with a Freddy AI agent that raises, fulfils, and updates employee requests from inside Slack and Teams.
Pick Freshservice for a tool that is aimed at enterprise scale, security, and compliance.
Versus Hiver: adds Slack and Microsoft Teams; about $190/mo vs $250/mo at 5,000 conversations.
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#19
Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
Pick Gladly Sidekick for a tool that leans harder on autonomous AI agents.
Versus Hiver: adds SMS; also claims HIPAA and PCI DSS.
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#20
The conversational AI platform for e-commerce brands, deeply integrated with Shopify.
Pick Gorgias for a tool that leans harder on autonomous AI agents.
Versus Hiver: adds SMS; also claims HIPAA; about $10/mo vs $250/mo at 5,000 conversations.
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#21
Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.
Pick Help Scout for a tool that centers on a knowledge base and self-service and can start free.
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#22
AI support that answers and ships the fix. Helpin: one workspace for support, projects, CRM & docs. AI agents answer tickets, ship fixes, and follow up from shared customer history. Self-host free or Cloud.
Pick Helpin for a tool that leans harder on autonomous AI agents and can start free.
Versus Hiver: about $99/mo vs $250/mo at 5,000 conversations.
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#23
HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.
Pick HubSpot Breeze for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.
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#24
CRM-based customer service platform with AI agents that see the full customer, not just the ticket.
Pick Kustomer for a tool that leans harder on autonomous AI agents.
Versus Hiver: adds SMS; also claims HIPAA.
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#25
AI-first quality assurance and analytics for customer service teams.
Pick Level AI for a tool that layers in QA scoring and conversation analytics.
Versus Hiver: also claims HIPAA and PCI DSS.
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#26
Shared inbox and AI Agents for global sales and customer support teams.
Pick Mixdesk for a tool that leans harder on autonomous AI agents and can start free.
Versus Hiver: about $49/mo vs $250/mo at 5,000 conversations.
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#27
No-code voice and chat AI agents for customer support, appointment booking, and lead qualification.
Pick Monobot.AI for a tool that leans harder on autonomous AI agents.
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#28
Conversation intelligence, auto QA, and real-time agent assist for contact centers.
Pick Observe.AI for a tool that layers in QA scoring and conversation analytics.
Versus Hiver: also claims HIPAA, PCI DSS, and EU AI Act.
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#29
API-first support platform for technical B2B teams, with AI that understands your product.
Pick Plain for a tool that is tuned for B2B and technical support.
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#30
The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.
Pick Pylon for a tool that is tuned for B2B and technical support.
Versus Hiver: adds SMS.
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#31
Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.
Pick Re:amaze for a tool that is built around Shopify and e-commerce order flows.
Versus Hiver: adds SMS.
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#32
Slack-first internal service desk for IT and HR teams, with AI agents that answer employee requests from your existing knowledge base.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Hiver: adds Slack and Microsoft Teams.
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#33
Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.
Pick Unthread for a tool that is tuned for B2B and technical support.
Versus Hiver: adds Slack and Microsoft Teams; also claims HIPAA.
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#34
Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.
Pick Zendesk AI Agents for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.
Versus Hiver: also claims HIPAA, FedRAMP, and ISO 42001.
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#35
Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.
Pick Zoho Desk for a tool that leans harder on autonomous AI agents and can start free.
Versus Hiver: about $70/mo vs $250/mo at 5,000 conversations.
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