← Hiver

Best Hiver Alternatives (2026)

Shopping for an alternative to Hiver? It is one of many Agent Assist & Copilots and Help Desk & Ticketing tools in the directory, and the right pick depends on your budget, channels, and existing stack. Below are 27 approved alternatives that share its categories, ranked by how closely they overlap, each with its pricing and a note on when it is the better fit.

About Hiver

NLP for context identification, and intelligent template suggestions. Intuitive interface.

Pricing

Paid from $25/user/mo billed annually

Integrations

Gmail Slack Salesforce Jira Shopify Asana

Read the full Hiver listing →

Best Agent Assist & Copilots Best Help Desk & Ticketing

The 27 best Hiver alternatives

1. #1
   

   Front

   Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.

   PricingPaid · $25/seat/moWorks withSalesforceHubSpotAsanaAircall+2 more

   A close, like-for-like alternative in the same categories, worth a side-by-side look.

   Compare Hiver vs Front →

2. #2
   

   Assembled

   Support operations platform combining workforce management with AI issue resolution.

   PricingPaid · $25/agent/moWorks withSlackFive9OktaShopify+2 more

   Pick Assembled for a tool that layers in QA scoring and conversation analytics.

3. #3
   

   Atomicwork

   AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.

   PricingPaid · $25,000/yrWorks withSlackMicrosoft TeamsOktaWorkday+4 more

   Pick Atomicwork for a tool that leans harder on autonomous AI agents.

4. #4
   

   Balto

   Real-time guidance for contact center agents: the right thing to say, on every call.

   PricingPaid · CustomWorks withFive9Genesys CloudNICE CXoneRingCentral+3 more

   Pick Balto for a tool that adds voice and phone AI.

5. #5
   

   Capacity

   AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.

   PricingPaid · CustomWorks withSalesforceZendeskServiceNowSlack+2 more

   Pick Capacity for a tool that leans harder on autonomous AI agents.

6. #6
   

   Cresta

   Real-time agent assist and AI insights for contact centers, trained on your best performers.

   PricingPaid · CustomWorks withSalesforceFive9GenesysAmazon Connect+2 more

   Pick Cresta for a tool that layers in QA scoring and conversation analytics.

7. #7
   

   Crisp

   All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.

   PricingFreemium · Free plan availableWorks withShopifySlackWhatsAppInstagram+2 more

   Pick Crisp for a tool that leans harder on autonomous AI agents and can start free.

8. #8
   

   DevRev

   AgentOS connecting support to product development, with AI agents that resolve and route issues.

   PricingFreemium · Free plan availableWorks withSlackJiraSalesforceNotion+2 more

   Pick DevRev for a tool that is tuned for B2B and technical support and can start free.

9. #9
   

   Dialpad Ai

   AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.

   PricingPaid · $15/user/moWorks withSalesforceZendeskGoogle WorkspaceMicrosoft Teams+2 more

   Pick Dialpad Ai for a tool that adds voice and phone AI.

10. #10
    

    Fin by Intercom

    Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.

    PricingPer resolution · $0.99/resolutionWorks withIntercomSalesforceHubSpotFreshdesk+7 more

    Pick Fin by Intercom for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.

11. #11
    

    Forethought

    The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.

    PricingPaid · CustomWorks withZendeskSalesforceFreshdeskIntercom+2 more

    Pick Forethought for a tool that leans harder on autonomous AI agents.

12. #12
    

    Freshdesk with Freddy AI

    Freshworks' help desk with Freddy AI agents, copilot, and insights built in.

    PricingPer resolution · $0.49/sessionWorks withSlackShopifySalesforceJira+2 more

    Pick Freshdesk with Freddy AI for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.

13. #13
    

    Freshservice

    Freshworks' ITSM platform with a Freddy AI agent that raises, fulfils, and updates employee requests from inside Slack and Teams.

    PricingPaid · $19/agent/moWorks withSlackMicrosoft TeamsOktaAzure AD+4 more

    Pick Freshservice for a tool that is aimed at enterprise scale, security, and compliance.

14. #14
    

    Gladly Sidekick

    Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.

    PricingPaid · ~$180/seat/moWorks withShopifySalesforceZendeskTwilio+2 more

    Pick Gladly Sidekick for a tool that leans harder on autonomous AI agents.

15. #15
    

    Gorgias

    The conversational AI platform for e-commerce brands, deeply integrated with Shopify.

    PricingPaid · $10/moWorks withShopifyKlaviyoInstagramWhatsApp+2 more

    Pick Gorgias for a tool that leans harder on autonomous AI agents.

16. #16
    

    Help Scout

    Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.

    PricingFreemium · Free; $25/user/moWorks withShopifySlackSalesforceHubSpot+2 more

    Pick Help Scout for a tool that centers on a knowledge base and self-service and can start free.

17. #17
    

    HubSpot Breeze

    HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.

    PricingPer resolution · $0.50/resolutionWorks withSlackShopifySalesforceGmail+2 more

    Pick HubSpot Breeze for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.

18. #18
    

    Kustomer

    CRM-based customer service platform with AI agents that see the full customer, not just the ticket.

    PricingPaid · CustomWorks withShopifySlackSalesforceWhatsApp+2 more

    Pick Kustomer for a tool that leans harder on autonomous AI agents.

19. #19
    

    Level AI

    AI-first quality assurance and analytics for customer service teams.

    PricingPaid · CustomWorks withGenesysNICE CXoneFive9Talkdesk+2 more

    Pick Level AI for a tool that layers in QA scoring and conversation analytics.

20. #20
    

    Observe.AI

    Conversation intelligence, auto QA, and real-time agent assist for contact centers.

    PricingPaid · CustomWorks withAmazon ConnectAvaya8x8Aircall+2 more

    Pick Observe.AI for a tool that layers in QA scoring and conversation analytics.

21. #21
    

    Plain

    API-first support platform for technical B2B teams, with AI that understands your product.

    PricingPaid · $35/seat/moWorks withSlackMicrosoft TeamsDiscordLinear+6 more

    Pick Plain for a tool that is tuned for B2B and technical support.

22. #22
    

    Pylon

    The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.

    PricingPaid · $59/agent/moWorks withSlackMicrosoft TeamsDiscordWhatsApp+7 more

    Pick Pylon for a tool that is tuned for B2B and technical support.

23. #23
    

    Re:amaze

    Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.

    PricingPaid · $29/user/moWorks withShopifyBigCommerceWordPressStripe+2 more

    Pick Re:amaze for a tool that is built around Shopify and e-commerce order flows.

24. #24
    

    Siit

    Slack-first internal service desk for IT and HR teams, with AI agents that answer employee requests from your existing knowledge base.

    PricingPaid · $23/admin/moWorks withSlackMicrosoft TeamsNotionConfluence+4 more

    A close, like-for-like alternative in the same categories, worth a side-by-side look.

25. #25
    

    Unthread

    Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.

    PricingPaid · $50/agent/moWorks withSlackMicrosoft TeamsJiraSalesforce+4 more

    Pick Unthread for a tool that is tuned for B2B and technical support.

26. #26
    

    Zendesk AI Agents

    Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.

    PricingPer resolution · ~$1.50/resolutionWorks withSlackShopifySalesforceJira+2 more

    Pick Zendesk AI Agents for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.

27. #27
    

    Zoho Desk

    Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.

    PricingFreemium · Free; $7/agent/moWorks withZoho CRMSlackMicrosoft TeamsJira+4 more

    Pick Zoho Desk for a tool that leans harder on autonomous AI agents and can start free.