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For games, developer tools and online communities, Discord is often where customers ask for help first, long before they open a ticket. The tools below publish a Discord integration, ranging from AI that answers in community channels to help desks that turn a Discord thread into a tracked ticket. Check whether each one only answers or also captures and routes the conversations it cannot resolve.

How this list works: every tool below lists Discord among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.

14 tools that integrate with Discord

1. #1

   Alhena AI

   E-commerce AI support concierge and shopping assistant, formerly Gleen, that resolves and acts on orders across chat, email, social and voice.

   PricingFreemium · $199/mo billed annually (200 conversations)Works withZendeskGorgiasGladlyIntercom+20 more

   Full Alhena AI listing →  ·  Alhena AI alternatives →

2. #2

   ClearFeed

   Slack-native helpdesk for external customer channels and internal IT and HR requests, with AI agents that answer and act from Slack.

   PricingPaid · $24/agent/mo billed monthlyWorks withSlackMicrosoft TeamsDiscordTelegram+20 more

   Full ClearFeed listing →  ·  ClearFeed alternatives →

3. #3

   Featurebase

   Support and feedback suite for SaaS teams: omnichannel inbox, Fibi AI agent, help center, feature voting, roadmaps and changelog in one plan.

   PricingFreemium · $29/seat/mo billed yearly, plus $0.49 per AI resolutionWorks withSlackDiscordIntercomZendesk+9 more

   Full Featurebase listing →  ·  Featurebase alternatives →

4. #4

   Fini AI

   YC-backed AI support agent for chat, email and voice that layers on your help desk, priced per resolved ticket from $0.89 down to $0.49.

   PricingPer resolution · $0.89/resolved ticket (Growth)Works withZendeskIntercomSalesforceHubSpot+10 more

   Full Fini AI listing →  ·  Fini AI alternatives →

5. #5

   Helply

   AI-native help desk rebuilt from Groove, with agents that investigate and act, unlimited users and AI billed in credits from $49 a month.

   PricingPaid · $49/mo (500 AI credits, unlimited users)Works withSlackMicrosoft TeamsDiscordTelegram+18 more

   Full Helply listing →  ·  Helply alternatives →

6. #6

   Helpshift

   AI-native player support platform for games, with an in-game SDK, Care AI agents, and Keywords Studios human agents behind it.

   PricingPaid · CustomWorks withiOSAndroidUnityUnreal Engine+6 more

   Full Helpshift listing →  ·  Helpshift alternatives →

7. #7

   Inkeep

   AI agent platform for technical and B2B support: cited customer assistants, a help desk copilot, and agents that update your docs.

   PricingPaid · CustomWorks withZendeskIntercomHelp ScoutFreshdesk+17 more

   Full Inkeep listing →  ·  Inkeep alternatives →

8. #8

   Intercom

   AI-first helpdesk with an omnichannel inbox, ticketing, help center and Copilot, built natively around Intercom's Fin AI agent.

   PricingPaid · $19/seat/mo billed annually + $0.99/Fin outcomeWorks withSlackShopifyGitHubLinear+9 more

   Full Intercom listing →  ·  Intercom alternatives →

9. #9

   Kapa.ai

   Answer engine for technical products that turns docs, code, tickets and forums into cited AI agents for docs sites, support forms, Slack and MCP.

   PricingPaid · CustomWorks withZendeskSalesforceIntercomPylon+11 more

   Full Kapa.ai listing →  ·  Kapa.ai alternatives →

10. #10

    Plain

    API-first support platform for technical B2B teams, with AI that understands your product.

    PricingPaid · $45/seat/mo billed annuallyWorks withSlackMicrosoft TeamsDiscordLinear+6 more

    Full Plain listing →  ·  Plain alternatives →

11. #11

    Pylon

    The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.

    PricingPaid · CustomWorks withSlackMicrosoft TeamsDiscordWhatsApp+7 more

    Full Pylon listing →  ·  Pylon alternatives →

12. #12

    Thena

    AI-native B2B support platform that turns Slack Connect, email, chat and Teams conversations into tickets with AI agents on top.

    PricingPaid · $29/user/mo billed annuallyWorks withSlackMicrosoft TeamsDiscordHubSpot+7 more

    Full Thena listing →  ·  Thena alternatives →

13. #13

    unitQ

    Independent QA layer that scores every support conversation, human agent or AI bot, against your own rubric, inside unitQ's customer-signal platform.

    PricingPaid · CustomWorks withZendeskSalesforceIntercomFreshdesk+15 more

    Full unitQ listing →  ·  unitQ alternatives →

14. #14

    Wonderchat

    No-code AI agent for support deflection and lead capture that cites a source in every answer, on flat monthly plans with EU hosting.

    PricingFreemium · $124/mo billed annuallyWorks withZendeskFreshdeskHubSpotSalesforce+13 more

    Full Wonderchat listing →  ·  Wonderchat alternatives →

Other integrations

Adobe Commerce (Magento) Aircall Amazon Connect Confluence Facebook Messenger Five9 Freshdesk Front Genesys Google Drive Gorgias Help Scout HubSpot Instagram Intercom Jira Klaviyo Kustomer Microsoft Dynamics 365 Microsoft Teams NICE CXone Notion Okta Salesforce ServiceNow Shopify Slack Stripe Talkdesk Twilio WhatsApp WooCommerce Zapier Zendesk