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AI Customer Support Software That Integrates with ServiceNow (2026)

A ServiceNow integration signals a tool built for enterprise service management: creating and updating records, following ITSM workflow, and often serving employees (IT, HR) as much as external customers. The tools below publish one. For organizations where support must live in ServiceNow's system of record, this is the shortlist.

How this list works: every tool below lists ServiceNow among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.

18 tools that integrate with ServiceNow

1. #1

   Ada

   Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.

   Paid · Custom Zendesk Salesforce ServiceNow Shopify

   Full Ada listing →  ·  Ada alternatives →

2. #2

   AiseraGPT

   Deliver Exceptional Customer Experiences with AiseraGPT & Generative AI

   Paid · Custom ServiceNow Salesforce Zendesk Microsoft Teams

   Full AiseraGPT listing →  ·  AiseraGPT alternatives →

3. #3

   Amazon Connect

   AWS's usage-priced cloud contact center with bundled agentic AI, agent assist, and analytics across voice, chat, email, and SMS.

   Paid · $0.038/min Salesforce Zendesk ServiceNow Marketo

   Full Amazon Connect listing →  ·  Amazon Connect alternatives →

4. #4

   Capacity

   AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.

   Per resolution · Custom Salesforce Zendesk ServiceNow Slack

   Full Capacity listing →  ·  Capacity alternatives →

5. #5

   Cognigy

   Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat

   Paid · Custom Genesys Amazon Connect Twilio Salesforce

   Full Cognigy listing →  ·  Cognigy alternatives →

6. #6

   Dialpad Ai

   AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.

   Paid · $15/user/mo Salesforce Zendesk Google Workspace Microsoft Teams

   Full Dialpad Ai listing →  ·  Dialpad Ai alternatives →

7. #7

   Five9

   Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.

   Paid · $119/seat/mo Salesforce ServiceNow Microsoft Dynamics 365 Zendesk

   Full Five9 listing →  ·  Five9 alternatives →

8. #8

   Genesys Cloud CX

   All-in-one cloud contact center platform with Agent Copilot, agentic virtual agents, and workforce engagement for large support operations.

   Paid · $75/user/mo Salesforce Microsoft Teams Zoom ServiceNow

   Full Genesys Cloud CX listing →  ·  Genesys Cloud CX alternatives →

9. #9

   Kore.ai

   Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.

   Paid · Custom Genesys Amazon Connect Salesforce ServiceNow

   Full Kore.ai listing →  ·  Kore.ai alternatives →

10. #10

    LivePerson

    Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.

    Paid · Custom Salesforce Zendesk Microsoft Dynamics ServiceNow

    Full LivePerson listing →  ·  LivePerson alternatives →

11. #11

    Netomi

    Enterprise AI customer service platform with sanctioned, brand-safe generative agents.

    Per resolution · Custom Zendesk Salesforce Freshdesk Genesys

    Full Netomi listing →  ·  Netomi alternatives →

12. #12

    NICE CXone

    Enterprise cloud contact center platform with omnichannel routing, Enlighten AI copilots and AI agents, and workforce management built in.

    Paid · $110/agent/mo Salesforce Microsoft Dynamics Oracle ServiceNow

    Full NICE CXone listing →  ·  NICE CXone alternatives →

13. #13

    Parloa

    AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.

    Paid · Custom Genesys Amazon Connect Twilio Salesforce

    Full Parloa listing →  ·  Parloa alternatives →

14. #14

    Replicant

    Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.

    Paid · Custom Five9 Genesys Amazon Connect NICE

    Full Replicant listing →  ·  Replicant alternatives →

15. #15

    SupportLogic

    Support experience management for B2B: predict and prevent escalations from ticket signals.

    Paid · Custom Salesforce Zendesk ServiceNow Microsoft Dynamics

    Full SupportLogic listing →  ·  SupportLogic alternatives →

16. #16

    Talkdesk

    AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.

    Paid · $85/user/mo Salesforce Zendesk ServiceNow Microsoft Teams

    Full Talkdesk listing →  ·  Talkdesk alternatives →

17. #17

    Ushur

    Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.

    Paid · Custom Salesforce ServiceNow Zendesk Slack

    Full Ushur listing →  ·  Ushur alternatives →

18. #18

    Zoom Contact Center

    Zoom's omnichannel contact center with Virtual Agent self-service AI, Expert Assist agent guidance, and published per-agent pricing.

    Paid · $69/agent/mo Salesforce Zendesk ServiceNow Microsoft Dynamics 365

    Full Zoom Contact Center listing →  ·  Zoom Contact Center alternatives →

Other integrations

Amazon Connect Five9 Freshdesk Genesys Gorgias HubSpot Instagram Intercom Jira Kustomer Microsoft Dynamics 365 Microsoft Teams Salesforce Shopify Slack Stripe Twilio WhatsApp Zendesk