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AI Customer Support Software That Integrates with ServiceNow (2026)

A ServiceNow integration signals a tool built for enterprise service management: creating and updating records, following ITSM workflow, and often serving employees (IT, HR) as much as external customers. The tools below publish one. For organizations where support must live in ServiceNow's system of record, this is the shortlist.

How this list works: every tool below lists ServiceNow among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.

25 tools that integrate with ServiceNow

1. #1

   Ada

   Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.

   PricingPaid · CustomWorks withZendeskSalesforceServiceNowShopify+2 more

   Full Ada listing →  ·  Ada alternatives →

2. #2

   Amazon Connect

   AWS's usage-priced cloud contact center with bundled agentic AI, agent assist, and analytics across voice, chat, email, and SMS.

   PricingPaid · $0.038/minWorks withSalesforceZendeskServiceNowMarketo+4 more

   Full Amazon Connect listing →  ·  Amazon Connect alternatives →

3. #3

   Atomicwork

   AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.

   PricingPaid · $25,000/yrWorks withSlackMicrosoft TeamsOktaWorkday+4 more

   Full Atomicwork listing →  ·  Atomicwork alternatives →

4. #4

   Automation Anywhere

   Agentic process automation platform whose AI agents resolve customer service work end to end across CRM, ITSM, and ERP systems, now including Aisera's conversational agents.

   PricingPaid · CustomWorks withSalesforceServiceNowZendesk

   Full Automation Anywhere listing →  ·  Automation Anywhere alternatives →

5. #5

   Capacity

   AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.

   PricingPaid · CustomWorks withSalesforceZendeskServiceNowSlack+2 more

   Full Capacity listing →  ·  Capacity alternatives →

6. #6

   Cognigy

   Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat

   PricingPaid · CustomWorks withGenesysAmazon ConnectAvaya8x8+4 more

   Full Cognigy listing →  ·  Cognigy alternatives →

7. #7

   Dialpad Ai

   AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.

   PricingPaid · $15/user/moWorks withSalesforceZendeskGoogle WorkspaceMicrosoft Teams+2 more

   Full Dialpad Ai listing →  ·  Dialpad Ai alternatives →

8. #8

   Espressive Barista

   GenAI virtual agent for employee IT and HR support with a native Slack app that monitors public channels, now part of Resolve.

   PricingPaid · CustomWorks withSlackMicrosoft TeamsServiceNowWorkday+2 more

   Full Espressive Barista listing →  ·  Espressive Barista alternatives →

9. #9

   Five9

   Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.

   PricingPaid · $119/seat/moWorks withSalesforceServiceNowMicrosoft Dynamics 365Zendesk+4 more

   Full Five9 listing →  ·  Five9 alternatives →

10. #10

    Genesys Cloud CX

    All-in-one cloud contact center platform with Agent Copilot, agentic virtual agents, and workforce engagement for large support operations.

    PricingPaid · $75/user/moWorks withSalesforceMicrosoft TeamsZoomServiceNow+4 more

    Full Genesys Cloud CX listing →  ·  Genesys Cloud CX alternatives →

11. #11

    Kore.ai

    Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.

    PricingPaid · CustomWorks withGenesysAmazon ConnectSalesforceServiceNow+2 more

    Full Kore.ai listing →  ·  Kore.ai alternatives →

12. #12

    Leena AI

    Agentic AI platform with prebuilt HR, IT, and finance assistants that answer employee questions in Slack and Microsoft Teams.

    PricingPaid · CustomWorks withSlackMicrosoft TeamsWorkdaySAP+5 more

    Full Leena AI listing →  ·  Leena AI alternatives →

13. #13

    LivePerson

    Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.

    PricingPaid · CustomWorks withSalesforceZendeskMicrosoft DynamicsServiceNow+4 more

    Full LivePerson listing →  ·  LivePerson alternatives →

14. #14

    Moveworks

    Enterprise AI assistant that resolves employee IT, HR, and finance requests inside Slack and Microsoft Teams, now part of ServiceNow.

    PricingPaid · CustomWorks withSlackMicrosoft TeamsMicrosoft 365 CopilotServiceNow+6 more

    Full Moveworks listing →  ·  Moveworks alternatives →

15. #15

    Netomi

    Enterprise AI customer service platform with sanctioned, brand-safe generative agents.

    PricingPer resolution · CustomWorks withZendeskSalesforceFreshdeskGenesys+2 more

    Full Netomi listing →  ·  Netomi alternatives →

16. #16

    NICE CXone

    Enterprise cloud contact center platform with omnichannel routing, Enlighten AI copilots and AI agents, and workforce management built in.

    PricingPaid · $110/agent/moWorks withSalesforceMicrosoft DynamicsOracleServiceNow+4 more

    Full NICE CXone listing →  ·  NICE CXone alternatives →

17. #17

    Parloa

    AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.

    PricingPaid · CustomWorks withGenesysAmazon ConnectTwilioSalesforce+2 more

    Full Parloa listing →  ·  Parloa alternatives →

18. #18

    Replicant

    Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.

    PricingPaid · CustomWorks withFive9GenesysAmazon ConnectNICE+4 more

    Full Replicant listing →  ·  Replicant alternatives →

19. #19

    Rezolve.ai

    Agentic AI service desk for IT, HR, and finance support, built Microsoft Teams first with Slack supported and no-code agent studios.

    PricingPaid · CustomWorks withMicrosoft TeamsSlackServiceNowJira+3 more

    Full Rezolve.ai listing →  ·  Rezolve.ai alternatives →

20. #20

    SupportLogic

    Support experience management for B2B: predict and prevent escalations from ticket signals.

    PricingPaid · $4,000/mo (annual contract)Works withSalesforceZendeskServiceNowMicrosoft Dynamics+2 more

    Full SupportLogic listing →  ·  SupportLogic alternatives →

21. #21

    Talkdesk

    AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.

    PricingPaid · $85/user/moWorks withSalesforceZendeskServiceNowMicrosoft Teams+4 more

    Full Talkdesk listing →  ·  Talkdesk alternatives →

22. #22

    Unthread

    Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.

    PricingPaid · $50/agent/moWorks withSlackMicrosoft TeamsJiraSalesforce+4 more

    Full Unthread listing →  ·  Unthread alternatives →

23. #23

    Ushur

    Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.

    PricingPaid · CustomWorks withSalesforceServiceNowZendeskSlack+1 more

    Full Ushur listing →  ·  Ushur alternatives →

24. #24

    Workativ

    Session-priced AI agent for IT and HR employee support that runs natively in Slack and Teams with no per-user fee.

    PricingPaid · $99/moWorks withSlackMicrosoft TeamsServiceNowFreshservice+8 more

    Full Workativ listing →  ·  Workativ alternatives →

25. #25

    Zoom Contact Center

    Zoom's omnichannel contact center with Virtual Agent self-service AI, Expert Assist agent guidance, and published per-agent pricing.

    PricingPaid · CustomWorks withSalesforceZendeskServiceNowMicrosoft Dynamics 365+3 more

    Full Zoom Contact Center listing →  ·  Zoom Contact Center alternatives →

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