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Adobe Commerce, still widely known as Magento, sits behind many larger and more customized online stores, which makes the integration harder to do well than a Shopify app. The tools below publish an Adobe Commerce or Magento integration for order lookups, returns and product questions. Because Magento installs are often heavily customized, ask each vendor how it handles your extensions and custom order states before you pilot.

How this list works: every tool below lists Adobe Commerce (Magento) among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.

11 tools that integrate with Adobe Commerce (Magento)

1. #1

   DigitalGenius

   E-commerce AI agent that resolves order tracking, returns, order edits and warranty claims end to end through deep carrier and ERP integrations.

   PricingPaid · CustomWorks withGorgiasKustomerFreshdeskGladly+23 more

   Full DigitalGenius listing →  ·  DigitalGenius alternatives →

2. #2

   Dixa

   Copenhagen-built customer service platform for ecommerce brands, with native voice, the Mim AI agent billed per conversation, and Co-Pilot.

   PricingPaid · €89/agent/mo billed annuallyWorks withShopifyAdobe Commerce (Magento)WooCommerceKlaviyo+10 more

   Full Dixa listing →  ·  Dixa alternatives →

3. #3

   eDesk

   Ecommerce helpdesk for marketplace and webstore sellers, with an AI Agent billed at $0.99 per outcome that answers across Amazon, eBay and Shopify.

   PricingPaid · $39/agent/mo billed annuallyWorks withAmazoneBayWalmartMirakl+22 more

   Full eDesk listing →  ·  eDesk alternatives →

4. #4

   Haptik

   Jio-owned enterprise conversational AI for customer service across WhatsApp, voice, web and social, with 100+ languages and a live-chat agent inbox.

   PricingPaid · CustomWorks withWhatsAppInstagramFacebook MessengerMicrosoft Teams+14 more

   Full Haptik listing →  ·  Haptik alternatives →

5. #5

   HelpCrunch

   Budget customer communication platform with live chat, shared inbox, knowledge base and AI agents, pitched as an affordable Intercom alternative.

   PricingPaid · $12/team member/mo billed annuallyWorks withWhatsAppInstagramFacebook MessengerTelegram+17 more

   Full HelpCrunch listing →  ·  HelpCrunch alternatives →

6. #6

   LiveChat

   Long-running website live chat from Text, now sold as Text by LiveChat with an AI Agent, shared inbox and ticketing on one plan.

   PricingPaid · $19/user/mo billed annuallyWorks withShopifyWooCommerceWordPressWebflow+9 more

   Full LiveChat listing →  ·  LiveChat alternatives →

7. #7

   Octocom

   AI agents for consumer brands that resolve support requests and take guarded actions like refunds and address changes across chat, email, social and voice.

   PricingPaid · $100/mo (up to 199 conversations)Works withShopifyWooCommercePrestaShopAdobe Commerce (Magento)+27 more

   Full Octocom listing →  ·  Octocom alternatives →

8. #8

   Richpanel

   AI-first customer service for e-commerce: self-service portal plus AI that drafts and resolves.

   PricingPer resolution · $99/seat + $0.20/AI resolutionWorks withShopifyWooCommerceAdobe Commerce (Magento)Klaviyo+2 more

   Full Richpanel listing →  ·  Richpanel alternatives →

9. #9

   Supportifier

   Supportifier is a Swedish ticketing system for customer service with AI agents, built by Successifier AB in Stockholm. It builds a knowledge base from your existing documents, website and past tickets. Your team reviews it, and it then powers a public help centre, AI form, AI and live chat, shared inbox with AI drafts and a customer portal.

   PricingPaid · From SEK 79,000 per year (contact for prWorks withGmailMicrosoft 365ShopifyAdobe Commerce (Magento)+5 more

   Full Supportifier listing →  ·  Supportifier alternatives →

10. #10

    Typewise

    Swiss AI customer experience platform: AI agents resolve tickets end to end on 3,500+ integrations, set up by talking to its Nova operator. From $99/mo.

    PricingPer resolution · $99/mo plus $2/resolutionWorks withZendeskFreshdeskIntercomGorgias+12 more

    Full Typewise listing →  ·  Typewise alternatives →

11. #11

    Zipchat

    Ecommerce AI agent that answers product questions, handles order support and recovers carts across site chat, WhatsApp, Instagram and email.

    PricingPaid · $64/mo billed annually (750 AI replies)Works withShopifyShopify PlusWooCommerceBigCommerce+14 more

    Full Zipchat listing →  ·  Zipchat alternatives →

Other integrations

Aircall Amazon Connect Confluence Discord Facebook Messenger Five9 Freshdesk Front Genesys Google Drive Gorgias Help Scout HubSpot Instagram Intercom Jira Klaviyo Kustomer Microsoft Dynamics 365 Microsoft Teams NICE CXone Notion Okta Salesforce ServiceNow Shopify Slack Stripe Talkdesk Twilio WhatsApp WooCommerce Zapier Zendesk