← All integrations

AI Customer Support Software That Integrates with Jira (2026)

For B2B and technical support, the hard tickets end in engineering, and a Jira integration is how they get there without losing context. The tools below publish one: escalating a conversation into a Jira issue, linking tickets to known bugs, and syncing status back so support can close the loop with the customer.

How this list works: every tool below lists Jira among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.

35 tools that integrate with Jira

1. #1

   Atomicwork

   AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.

   PricingPaid · $25,000/yrWorks withSlackMicrosoft TeamsOktaWorkday+4 more

   Full Atomicwork listing →  ·  Atomicwork alternatives →

2. #2

   ClearFeed

   Slack-native helpdesk for external customer channels and internal IT and HR requests, with AI agents that answer and act from Slack.

   PricingPaid · $24/agent/mo billed monthlyWorks withSlackMicrosoft TeamsDiscordTelegram+20 more

   Full ClearFeed listing →  ·  ClearFeed alternatives →

3. #3

   Deskpro

   Omnichannel help desk for customer, IT and HR teams with assistive AI, offered as cloud or self-hosted with a private AI option.

   PricingPaid · $39/agent/mo (5-agent minimum)Works withSlackMicrosoft TeamsSalesforceHubSpot+8 more

   Full Deskpro listing →  ·  Deskpro alternatives →

4. #4

   DevRev

   AgentOS connecting support to product development, with AI agents that resolve and route issues.

   PricingFreemium · Free plan availableWorks withSlackJiraSalesforceNotion+2 more

   Full DevRev listing →  ·  DevRev alternatives →

5. #5

   Duckie

   AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.

   PricingPaid · CustomWorks withZendeskIntercomSlackJira+2 more

   Full Duckie listing →  ·  Duckie alternatives →

6. #6

   Featurebase

   Support and feedback suite for SaaS teams: omnichannel inbox, Fibi AI agent, help center, feature voting, roadmaps and changelog in one plan.

   PricingFreemium · $29/seat/mo billed yearly, plus $0.49 per AI resolutionWorks withSlackDiscordIntercomZendesk+9 more

   Full Featurebase listing →  ·  Featurebase alternatives →

7. #7

   Freshdesk with Freddy AI

   Freshworks' help desk with Freddy AI agents, copilot, and insights built in.

   PricingPaid · $0.49/sessionWorks withSlackShopifySalesforceJira+2 more

   Full Freshdesk with Freddy AI listing →  ·  Freshdesk with Freddy AI alternatives →

8. #8

   Freshservice

   Freshworks' ITSM platform with a Freddy AI agent that raises, fulfils, and updates employee requests from inside Slack and Teams.

   PricingPaid · $19/agent/mo (billed annually)Works withSlackMicrosoft TeamsOktaMicrosoft Entra ID+4 more

   Full Freshservice listing →  ·  Freshservice alternatives →

9. #9

   Gleap

   AI-native help desk for software teams whose Kai agents answer customers, investigate bug reports and open pull requests for engineers.

   PricingPer resolution · $29/mo billed annually, plus $0.29 per AI resolutionWorks withJiraLinearGitHubSlack+14 more

   Full Gleap listing →  ·  Gleap alternatives →

10. #10

    HappyFox

    Established help desk for customer, IT and HR support with an AI copilot add-on, per-action Autopilot agents and a per-resolution chatbot.

    PricingPaid · $24/agent/mo billed annuallyWorks withSlackMicrosoft TeamsZoomGoogle Meet+14 more

    Full HappyFox listing →  ·  HappyFox alternatives →

11. #11

    Help Scout

    Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.

    PricingFreemium · Free; $25/user/mo (billed annually)Works withShopifySlackSalesforceHubSpot+2 more

    Full Help Scout listing →  ·  Help Scout alternatives →

12. #12

    HelpCrunch

    Budget customer communication platform with live chat, shared inbox, knowledge base and AI agents, pitched as an affordable Intercom alternative.

    PricingPaid · $12/team member/mo billed annuallyWorks withWhatsAppInstagramFacebook MessengerTelegram+17 more

    Full HelpCrunch listing →  ·  HelpCrunch alternatives →

13. #13

    Helply

    AI-native help desk rebuilt from Groove, with agents that investigate and act, unlimited users and AI billed in credits from $49 a month.

    PricingPaid · $49/mo (500 AI credits, unlimited users)Works withSlackMicrosoft TeamsDiscordTelegram+18 more

    Full Helply listing →  ·  Helply alternatives →

14. #14

    Hiver

    NLP for context identification, and intelligent template suggestions. Intuitive interface.

    PricingPaid · $25/user/mo billed annuallyWorks withGmailSlackSalesforceJira+2 more

    Full Hiver listing →  ·  Hiver alternatives →

15. #15

    HubSpot Breeze

    HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.

    PricingPer resolution · $0.50/resolutionWorks withSlackShopifySalesforceGmail+2 more

    Full HubSpot Breeze listing →  ·  HubSpot Breeze alternatives →

16. #16

    Inkeep

    AI agent platform for technical and B2B support: cited customer assistants, a help desk copilot, and agents that update your docs.

    PricingPaid · CustomWorks withZendeskIntercomHelp ScoutFreshdesk+17 more

    Full Inkeep listing →  ·  Inkeep alternatives →

17. #17

    InvGate Service Management

    ITSM and asset management platform for internal service desks, with a built-in AI Virtual Service Agent in Teams, Slack, WhatsApp and the portal.

    PricingPaid · $1,499/yr for 5 agentsWorks withMicrosoft TeamsSlackWhatsAppMicrosoft Intune+18 more

    Full InvGate Service Management listing →  ·  InvGate Service Management alternatives →

18. #18

    Jira Service Management

    Atlassian's service desk for IT, employee and customer support, with Rovo AI agents and a free plan for 3 agents; now sold as Service Collection.

    PricingFreemium · $21.50/agent/mo billed monthlyWorks withSlackMicrosoft TeamsConfluenceJira+3 more

    Full Jira Service Management listing →  ·  Jira Service Management alternatives →

19. #19

    Maven AGI

    Enterprise AI agent platform from Boston that resolves support across chat, email and voice on top of Zendesk, Salesforce or Freshdesk, plus agent copilot.

    PricingPaid · CustomWorks withZendeskSalesforceFreshdeskIntercom+15 more

    Full Maven AGI listing →  ·  Maven AGI alternatives →

20. #20

    Mosaic AI

    Enterprise AI platform for technical B2B support, formerly Ask-AI: self-service, triage, rep assist and knowledge automation over your stack.

    PricingPaid · CustomWorks withSalesforceZendeskServiceNowJira+14 more

    Full Mosaic AI listing →  ·  Mosaic AI alternatives →

21. #21

    Observe.AI

    Conversation intelligence, auto QA, and real-time agent assist for contact centers.

    PricingPaid · CustomWorks withAmazon ConnectAvaya8x8Aircall+2 more

    Full Observe.AI listing →  ·  Observe.AI alternatives →

22. #22

    Plain

    API-first support platform for technical B2B teams, with AI that understands your product.

    PricingPaid · $45/seat/mo billed annuallyWorks withSlackMicrosoft TeamsDiscordLinear+6 more

    Full Plain listing →  ·  Plain alternatives →

23. #23

    Pylon

    The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.

    PricingPaid · CustomWorks withSlackMicrosoft TeamsDiscordWhatsApp+7 more

    Full Pylon listing →  ·  Pylon alternatives →

24. #24

    Rezolve.ai

    Agentic AI service desk for IT, HR, and finance support, built Microsoft Teams first with Slack supported and no-code agent studios.

    PricingPaid · CustomWorks withMicrosoft TeamsSlackServiceNowJira+3 more

    Full Rezolve.ai listing →  ·  Rezolve.ai alternatives →

25. #25

    Serval

    AI-native ITSM where admins build automations from plain English and a help desk agent resolves employee requests using only approved workflows.

    PricingPaid · CustomWorks withSlackMicrosoft TeamsOktaJamf+15 more

    Full Serval listing →  ·  Serval alternatives →

26. #26

    Siit

    Slack-first internal service desk for IT and HR teams, with AI agents that answer employee requests from your existing knowledge base.

    PricingPaid · $23/admin/mo (billed annually)Works withSlackMicrosoft TeamsNotionConfluence+4 more

    Full Siit listing →  ·  Siit alternatives →

27. #27

    Sprinklr Service

    AI-native contact center suite unifying voice, chat, and 30+ social and messaging channels with autonomous AI agents and copilots.

    PricingPaid · CustomWorks withSalesforceMicrosoft Dynamics 365WhatsAppInstagram+4 more

    Full Sprinklr Service listing →  ·  Sprinklr Service alternatives →

28. #28

    Stonly

    Support knowledge platform built on interactive step-by-step guides, with AI Answers and Business Process Agents that follow your exact processes.

    PricingFreemium · CustomWorks withZendeskSalesforceFreshdeskServiceNow+16 more

    Full Stonly listing →  ·  Stonly alternatives →

29. #29

    Thena

    AI-native B2B support platform that turns Slack Connect, email, chat and Teams conversations into tickets with AI agents on top.

    PricingPaid · $29/user/mo billed annuallyWorks withSlackMicrosoft TeamsDiscordHubSpot+7 more

    Full Thena listing →  ·  Thena alternatives →

30. #30

    Typewise

    Swiss AI customer experience platform: AI agents resolve tickets end to end on 3,500+ integrations, set up by talking to its Nova operator. From $99/mo.

    PricingPer resolution · $99/mo plus $2/resolutionWorks withZendeskFreshdeskIntercomGorgias+12 more

    Full Typewise listing →  ·  Typewise alternatives →

31. #31

    unitQ

    Independent QA layer that scores every support conversation, human agent or AI bot, against your own rubric, inside unitQ's customer-signal platform.

    PricingPaid · CustomWorks withZendeskSalesforceIntercomFreshdesk+15 more

    Full unitQ listing →  ·  unitQ alternatives →

32. #32

    Unthread

    Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.

    PricingPaid · $75/agent/moWorks withSlackMicrosoft TeamsJiraSalesforce+4 more

    Full Unthread listing →  ·  Unthread alternatives →

33. #33

    Workativ

    Session-priced AI agent for IT and HR employee support that runs natively in Slack and Teams with no per-user fee.

    PricingPaid · $349/moWorks withSlackMicrosoft TeamsServiceNowFreshservice+8 more

    Full Workativ listing →  ·  Workativ alternatives →

34. #34

    Zendesk AI Agents

    Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.

    PricingPer resolution · $1.50/resolutionWorks withSlackShopifySalesforceJira+2 more

    Full Zendesk AI Agents listing →  ·  Zendesk AI Agents alternatives →

35. #35

    Zoho Desk

    Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.

    PricingFreemium · Free; $7/agent/moWorks withZoho CRMSlackMicrosoft TeamsJira+4 more

    Full Zoho Desk listing →  ·  Zoho Desk alternatives →

Other integrations

Adobe Commerce (Magento) Aircall Amazon Connect Confluence Discord Facebook Messenger Five9 Freshdesk Front Genesys Google Drive Gorgias Help Scout HubSpot Instagram Intercom Klaviyo Kustomer Microsoft Dynamics 365 Microsoft Teams NICE CXone Notion Okta Salesforce ServiceNow Shopify Slack Stripe Talkdesk Twilio WhatsApp WooCommerce Zapier Zendesk