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AI Customer Support Software That Integrates with Jira (2026)

For B2B and technical support, the hard tickets end in engineering, and a Jira integration is how they get there without losing context. The tools below publish one: escalating a conversation into a Jira issue, linking tickets to known bugs, and syncing status back so support can close the loop with the customer.

How this list works: every tool below lists Jira among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.

13 tools that integrate with Jira

1. #1

   AiseraGPT

   Deliver Exceptional Customer Experiences with AiseraGPT & Generative AI

   Paid · Custom ServiceNow Salesforce Zendesk Microsoft Teams

   Full AiseraGPT listing →  ·  AiseraGPT alternatives →

2. #2

   DevRev

   AgentOS connecting support to product development, with AI agents that resolve and route issues.

   Freemium · Free plan available Slack Jira Salesforce Notion

   Full DevRev listing →  ·  DevRev alternatives →

3. #3

   Duckie

   AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.

   Paid · Custom Zendesk Intercom Slack Jira

   Full Duckie listing →  ·  Duckie alternatives →

4. #4

   Freshdesk with Freddy AI

   Freshworks' help desk with Freddy AI agents, copilot, and insights built in.

   Per resolution · $0.49/session Slack Shopify Salesforce Jira

   Full Freshdesk with Freddy AI listing →  ·  Freshdesk with Freddy AI alternatives →

5. #5

   Help Scout

   Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.

   Freemium · Free; $25/user/mo Shopify Slack Salesforce HubSpot

   Full Help Scout listing →  ·  Help Scout alternatives →

6. #6

   Hiver

   NLP for context identification, and intelligent template suggestions. Intuitive interface.

   Freemium · Free; $25/user/mo Gmail Slack Salesforce Jira

   Full Hiver listing →  ·  Hiver alternatives →

7. #7

   HubSpot Breeze

   HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.

   Per resolution · $0.50/resolution Slack Shopify Salesforce Gmail

   Full HubSpot Breeze listing →  ·  HubSpot Breeze alternatives →

8. #8

   Observe.AI

   Conversation intelligence, auto QA, and real-time agent assist for contact centers.

   Paid · Custom Amazon Connect Avaya 8x8 Aircall

   Full Observe.AI listing →  ·  Observe.AI alternatives →

9. #9

   Plain

   API-first support platform for technical B2B teams, with AI that understands your product.

   Paid · $35/seat/mo Slack Microsoft Teams Discord Linear

   Full Plain listing →  ·  Plain alternatives →

10. #10

    Pylon

    The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.

    Paid · $59/agent/mo Slack Microsoft Teams Salesforce HubSpot

    Full Pylon listing →  ·  Pylon alternatives →

11. #11

    Sprinklr Service

    AI-native contact center suite unifying voice, chat, and 30+ social and messaging channels with autonomous AI agents and copilots.

    Paid · Custom Salesforce Microsoft Dynamics 365 WhatsApp Instagram

    Full Sprinklr Service listing →  ·  Sprinklr Service alternatives →

12. #12

    Zendesk AI Agents

    Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.

    Per resolution · ~$1.50/resolution Slack Shopify Salesforce Jira

    Full Zendesk AI Agents listing →  ·  Zendesk AI Agents alternatives →

13. #13

    Zoho Desk

    Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.

    Freemium · Free; $7/agent/mo Zoho CRM Slack Microsoft Teams Jira

    Full Zoho Desk listing →  ·  Zoho Desk alternatives →

Other integrations

Amazon Connect Five9 Freshdesk Genesys Gorgias HubSpot Instagram Intercom Kustomer Microsoft Dynamics 365 Microsoft Teams Salesforce ServiceNow Shopify Slack Stripe Twilio WhatsApp Zendesk