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AI Customer Support Software That Integrates with Jira (2026)

For B2B and technical support, the hard tickets end in engineering, and a Jira integration is how they get there without losing context. The tools below publish one: escalating a conversation into a Jira issue, linking tickets to known bugs, and syncing status back so support can close the loop with the customer.

How this list works: every tool below lists Jira among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.

18 tools that integrate with Jira

1. #1

   Atomicwork

   AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.

   PricingPaid · $25,000/yrWorks withSlackMicrosoft TeamsOktaWorkday+4 more

   Full Atomicwork listing →  ·  Atomicwork alternatives →

2. #2

   DevRev

   AgentOS connecting support to product development, with AI agents that resolve and route issues.

   PricingFreemium · Free plan availableWorks withSlackJiraSalesforceNotion+2 more

   Full DevRev listing →  ·  DevRev alternatives →

3. #3

   Duckie

   AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.

   PricingPaid · CustomWorks withZendeskIntercomSlackJira+2 more

   Full Duckie listing →  ·  Duckie alternatives →

4. #4

   Freshdesk with Freddy AI

   Freshworks' help desk with Freddy AI agents, copilot, and insights built in.

   PricingPer resolution · $0.49/sessionWorks withSlackShopifySalesforceJira+2 more

   Full Freshdesk with Freddy AI listing →  ·  Freshdesk with Freddy AI alternatives →

5. #5

   Freshservice

   Freshworks' ITSM platform with a Freddy AI agent that raises, fulfils, and updates employee requests from inside Slack and Teams.

   PricingPaid · $19/agent/moWorks withSlackMicrosoft TeamsOktaAzure AD+4 more

   Full Freshservice listing →  ·  Freshservice alternatives →

6. #6

   Help Scout

   Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.

   PricingFreemium · Free; $25/user/moWorks withShopifySlackSalesforceHubSpot+2 more

   Full Help Scout listing →  ·  Help Scout alternatives →

7. #7

   Hiver

   NLP for context identification, and intelligent template suggestions. Intuitive interface.

   PricingPaid · $25/user/mo billed annuallyWorks withGmailSlackSalesforceJira+2 more

   Full Hiver listing →  ·  Hiver alternatives →

8. #8

   HubSpot Breeze

   HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.

   PricingPer resolution · $0.50/resolutionWorks withSlackShopifySalesforceGmail+2 more

   Full HubSpot Breeze listing →  ·  HubSpot Breeze alternatives →

9. #9

   Observe.AI

   Conversation intelligence, auto QA, and real-time agent assist for contact centers.

   PricingPaid · CustomWorks withAmazon ConnectAvaya8x8Aircall+2 more

   Full Observe.AI listing →  ·  Observe.AI alternatives →

10. #10

    Plain

    API-first support platform for technical B2B teams, with AI that understands your product.

    PricingPaid · $35/seat/moWorks withSlackMicrosoft TeamsDiscordLinear+6 more

    Full Plain listing →  ·  Plain alternatives →

11. #11

    Pylon

    The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.

    PricingPaid · $59/agent/moWorks withSlackMicrosoft TeamsDiscordWhatsApp+7 more

    Full Pylon listing →  ·  Pylon alternatives →

12. #12

    Rezolve.ai

    Agentic AI service desk for IT, HR, and finance support, built Microsoft Teams first with Slack supported and no-code agent studios.

    PricingPaid · CustomWorks withMicrosoft TeamsSlackServiceNowJira+3 more

    Full Rezolve.ai listing →  ·  Rezolve.ai alternatives →

13. #13

    Siit

    Slack-first internal service desk for IT and HR teams, with AI agents that answer employee requests from your existing knowledge base.

    PricingPaid · $23/admin/moWorks withSlackMicrosoft TeamsNotionConfluence+4 more

    Full Siit listing →  ·  Siit alternatives →

14. #14

    Sprinklr Service

    AI-native contact center suite unifying voice, chat, and 30+ social and messaging channels with autonomous AI agents and copilots.

    PricingPaid · CustomWorks withSalesforceMicrosoft Dynamics 365WhatsAppInstagram+4 more

    Full Sprinklr Service listing →  ·  Sprinklr Service alternatives →

15. #15

    Unthread

    Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.

    PricingPaid · $50/agent/moWorks withSlackMicrosoft TeamsJiraSalesforce+4 more

    Full Unthread listing →  ·  Unthread alternatives →

16. #16

    Workativ

    Session-priced AI agent for IT and HR employee support that runs natively in Slack and Teams with no per-user fee.

    PricingPaid · $99/moWorks withSlackMicrosoft TeamsServiceNowFreshservice+8 more

    Full Workativ listing →  ·  Workativ alternatives →

17. #17

    Zendesk AI Agents

    Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.

    PricingPer resolution · ~$1.50/resolutionWorks withSlackShopifySalesforceJira+2 more

    Full Zendesk AI Agents listing →  ·  Zendesk AI Agents alternatives →

18. #18

    Zoho Desk

    Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.

    PricingFreemium · Free; $7/agent/moWorks withZoho CRMSlackMicrosoft TeamsJira+4 more

    Full Zoho Desk listing →  ·  Zoho Desk alternatives →

Other integrations

Amazon Connect Five9 Freshdesk Genesys Gorgias HubSpot Instagram Intercom Kustomer Microsoft Dynamics 365 Microsoft Teams Salesforce ServiceNow Shopify Slack Stripe Twilio WhatsApp Zendesk