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AI Customer Support Software That Integrates with Genesys (2026)

Genesys is one of the major contact-center platforms, and an ecosystem of AI vendors integrates with it rather than competing head-on: virtual agents that answer calls and chats routed through Genesys, real-time agent assist, and QA tools that analyze its interactions. If your contact center runs on Genesys Cloud, the tools below meet you there.

How this list works: every tool below lists Genesys among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.

19 tools that integrate with Genesys

1. #1

   Balto

   Real-time guidance for contact center agents: the right thing to say, on every call.

   Paid · Custom Five9 Genesys Cloud NICE CXone RingCentral

   Full Balto listing →  ·  Balto alternatives →

2. #2

   boost.ai

   Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.

   Paid · Custom Genesys Zendesk Salesforce Five9

   Full boost.ai listing →  ·  boost.ai alternatives →

3. #3

   Capacity

   AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.

   Per resolution · Custom Salesforce Zendesk ServiceNow Slack

   Full Capacity listing →  ·  Capacity alternatives →

4. #4

   Cognigy

   Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat

   Paid · Custom Genesys Amazon Connect Twilio Salesforce

   Full Cognigy listing →  ·  Cognigy alternatives →

5. #5

   Cresta

   Real-time agent assist and AI insights for contact centers, trained on your best performers.

   Paid · Custom Salesforce Five9 Genesys Amazon Connect

   Full Cresta listing →  ·  Cresta alternatives →

6. #6

   EvaluAgent

   Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.

   Paid · $35/user/mo Zendesk Intercom Salesforce Service Cloud Freshdesk

   Full EvaluAgent listing →  ·  EvaluAgent alternatives →

7. #7

   Gemini Enterprise for Customer Experience

   Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.

   Paid · $0.50/session UJET Genesys Cisco Five9

   Full Gemini Enterprise for Customer Experience listing →  ·  Gemini Enterprise for Customer Experience alternatives →

8. #8

   Hyro

   Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.

   Paid · Custom Epic MyChart Salesforce Health Cloud Genesys Cloud

   Full Hyro listing →  ·  Hyro alternatives →

9. #9

   Kore.ai

   Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.

   Paid · Custom Genesys Amazon Connect Salesforce ServiceNow

   Full Kore.ai listing →  ·  Kore.ai alternatives →

10. #10

    Level AI

    AI-first quality assurance and analytics for customer service teams.

    Paid · Custom Genesys NICE CXone Five9 Talkdesk

    Full Level AI listing →  ·  Level AI alternatives →

11. #11

    Mavenoid

    AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.

    Paid · Custom Zendesk Salesforce Genesys Amazon Connect

    Full Mavenoid listing →  ·  Mavenoid alternatives →

12. #12

    Netomi

    Enterprise AI customer service platform with sanctioned, brand-safe generative agents.

    Per resolution · Custom Zendesk Salesforce Freshdesk Genesys

    Full Netomi listing →  ·  Netomi alternatives →

13. #13

    Parloa

    AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.

    Paid · Custom Genesys Amazon Connect Twilio Salesforce

    Full Parloa listing →  ·  Parloa alternatives →

14. #14

    Posh AI

    Independent banking AI platform giving credit unions and community banks voice, chat, and employee knowledge assistants under one control framework.

    Paid · Custom Fiserv Jack Henry Symitar Corelation COCC

    Full Posh AI listing →  ·  Posh AI alternatives →

15. #15

    Quiq

    Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.

    Per resolution · Custom (per-conversation) Salesforce Zendesk Microsoft Dynamics 365 Kustomer

    Full Quiq listing →  ·  Quiq alternatives →

16. #16

    Replicant

    Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.

    Paid · Custom Five9 Genesys Amazon Connect NICE

    Full Replicant listing →  ·  Replicant alternatives →

17. #17

    SupportLogic

    Support experience management for B2B: predict and prevent escalations from ticket signals.

    Paid · Custom Salesforce Zendesk ServiceNow Microsoft Dynamics

    Full SupportLogic listing →  ·  SupportLogic alternatives →

18. #18

    Verint

    Enterprise CX automation platform where Da Vinci AI powers specialized bots for containment, agent assist, and workforce engagement.

    Paid · Custom Five9 Genesys Cloud Amazon Connect Zoom Contact Center

    Full Verint listing →  ·  Verint alternatives →

19. #19

    Zendesk QA

    AI-powered quality assurance, formerly Klaus, that auto-scores every support conversation, flags risky interactions, and grades AI agents alongside humans.

    Paid · $50/agent/mo (with WFM) Zendesk Salesforce Service Cloud Intercom Genesys

    Full Zendesk QA listing →  ·  Zendesk QA alternatives →

Other integrations

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