AI Customer Support Software That Integrates with Genesys (2026)
Genesys is one of the major contact-center platforms, and an ecosystem of AI vendors integrates with it rather than competing head-on: virtual agents that answer calls and chats routed through Genesys, real-time agent assist, and QA tools that analyze its interactions. If your contact center runs on Genesys Cloud, the tools below meet you there.
How this list works: every tool below lists Genesys among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.
35 tools that integrate with Genesys
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#1
Contact center performance platform that auto-scores every human and AI agent interaction and turns the results into coaching and next best actions.
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#2
Conversation intelligence built only for healthcare contact centers, with automated QA, coaching notes and safety signal detection.
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#3
Real-time guidance for contact center agents: the right thing to say, on every call.
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#4
Voice AI platform for phone agents that runs its own speech-to-text, LLM and text-to-speech models, aimed at regulated, high-stakes customer calls.
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#5
Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.
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#6
Conversation intelligence platform that analyzes 100% of contact center interactions for QA, compliance and coaching, now with OmniAgent virtual agents.
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#7
AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.
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#8
Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat
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#9
Real-time agent assist and AI insights for contact centers, trained on your best performers.
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#10
E-commerce AI agent that resolves order tracking, returns, order edits and warranty claims end to end through deep carrier and ERP integrations.
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#11
Dublin-built contact centre analytics that tags every conversation, flags emerging issues in real time, and automates agent QA, priced on volume.
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#12
ElevenLabs' voice and chat agent platform, with a dedicated support offering: 90+ languages, helpdesk integrations and per-minute pricing with a free tier.
Full ElevenLabs Agents listing → · ElevenLabs Agents alternatives →
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#13
Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.
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#14
Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.
Full Gemini Enterprise for Customer Experience listing → · Gemini Enterprise for Customer Experience alternatives →
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#15
Jio-owned enterprise conversational AI for customer service across WhatsApp, voice, web and social, with 100+ languages and a live-chat agent inbox.
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#16
Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.
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#17
Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.
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#18
Contact center AI from Winnipeg: the Sidd agent assists live reps or resolves cases alone by driving your existing desktop apps, with no APIs needed.
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#19
AI-first quality assurance and analytics for customer service teams.
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#20
AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.
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#21
Enterprise AI agent platform from Boston that resolves support across chat, email and voice on top of Zendesk, Salesforce or Freshdesk, plus agent copilot.
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#22
AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.
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#23
Enterprise AI customer service platform with sanctioned, brand-safe generative agents.
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#24
AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.
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#25
Independent banking AI platform giving credit unions and community banks voice, chat, and employee knowledge assistants under one control framework.
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#26
Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.
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#27
Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.
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#28
Contact center QA platform with AI auto scoring of every conversation, QA for chatbots, conversation analytics, coaching and a built-in LMS.
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#29
ServiceNow's enterprise customer service platform with AI agents, AI Voice Agents and case orchestration across departments; quote-only pricing.
Full ServiceNow Customer Service Management listing → · ServiceNow Customer Service Management alternatives →
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#30
Support knowledge platform built on interactive step-by-step guides, with AI Answers and Business Process Agents that follow your exact processes.
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#31
Support experience management for B2B: predict and prevent escalations from ticket signals.
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#32
Berlin-based enterprise voice AI platform with its own telephony network, a visual flow builder and built-in testing and auto-QA. Contracts from $30,000/yr.
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#33
Enterprise CX automation platform where Da Vinci AI powers specialized bots for containment, agent assist, and workforce engagement.
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#34
Enterprise agentic AI platform for automating customer and employee service across voice, chat and email, with a multi-LLM architecture.
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#35
AI-powered quality assurance, formerly Klaus, that auto-scores every support conversation, flags risky interactions, and grades AI agents alongside humans.
Other integrations
Adobe Commerce (Magento) Aircall Amazon Connect Confluence Discord Facebook Messenger Five9 Freshdesk Front Google Drive Gorgias Help Scout HubSpot Instagram Intercom Jira Klaviyo Kustomer Microsoft Dynamics 365 Microsoft Teams NICE CXone Notion Okta Salesforce ServiceNow Shopify Slack Stripe Talkdesk Twilio WhatsApp WooCommerce Zapier Zendesk