AI Customer Support Software That Integrates with Zendesk (2026)
Zendesk is the help desk the modern AI support ecosystem grew up around, and most vendors treat it as a first-class deployment target. The tools below all publish a Zendesk integration: some resolve tickets autonomously inside your existing instance, others add quality assurance, agent assist, or voice on top of it. If your team likes its Zendesk setup and you want AI without a migration, this list is the place to start.
How this list works: every tool below lists Zendesk among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.
Want a curated answer instead? See Best AI Agents for Teams Already on Zendesk →
88 tools that integrate with Zendesk
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#1
Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.
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#2
Cloud phone system for support and sales teams with built-in AI Voice Agents, AI coaching and 250+ integrations; from $30/license/mo billed annually.
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#3
E-commerce AI support concierge and shopping assistant, formerly Gleen, that resolves and acts on orders across chat, email, social and voice.
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#4
AWS's usage-priced cloud contact center with bundled agentic AI, agent assist, and analytics across voice, chat, email, and SMS.
Full Amazon Connect listing → · Amazon Connect alternatives →
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#5
Contact center performance platform that auto-scores every human and AI agent interaction and turns the results into coaching and next best actions.
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#6
Enterprise contact center AI: GenerativeAgent resolves voice and chat contacts, with humans supervising in the loop. Used by JetBlue and American Airlines.
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#7
Support operations platform combining workforce management with AI issue resolution.
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#8
Agentic process automation platform whose AI agents resolve customer service work end to end across CRM, ITSM, and ERP systems, now including Aisera's conversational agents.
Full Automation Anywhere listing → · Automation Anywhere alternatives →
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#9
Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.
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#10
AI agent platform with a visual studio, knowledge bases, and human handoff, deploying bots to chat channels like WhatsApp and Slack.
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#11
AI support agent that resolves refunds, cancellations and account changes by running plain-English workflows against your own systems.
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#12
Conversation intelligence platform that analyzes 100% of contact center interactions for QA, compliance and coaching, now with OmniAgent virtual agents.
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#13
AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.
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#14
Build a custom AI support agent trained on your data and embed it on your site in minutes.
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#15
ChatBeacon brings live chat and AI together to help organizations deliver faster, more personal customer support. AI agents answer routine questions, AI assists staff, and complex conversations reach a person with their context intact.
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#16
Slack-native helpdesk for external customer channels and internal IT and HR requests, with AI agents that answer and act from Slack.
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#17
Cloud call center for SMB sales and support teams, with AI voice agents that answer, resolve or hand off calls on the same queues as your reps.
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#18
Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat
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#19
AI phone platform for Shopify brands. AI voice agents answer support calls 24/7 with live order and stock context, and call your Klaviyo and Shopify segments.
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#20
Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.
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#21
AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.
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#22
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#23
Bootstrapped AI agent builder that turns docs, help centers and past tickets into cited support answers, actions and voice agents.
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#24
Knowledge base platform from Kovai.co with Eddy AI search and chatbot, a support ticket deflector, and an MCP server for AI assistants.
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#25
AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.
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#26
Dublin-built contact centre analytics that tags every conversation, flags emerging issues in real time, and automates agent QA, priced on volume.
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#27
Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.
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#28
ElevenLabs' voice and chat agent platform, with a dedicated support offering: 90+ languages, helpdesk integrations and per-minute pricing with a free tier.
Full ElevenLabs Agents listing → · ElevenLabs Agents alternatives →
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#29
Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.
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#30
Support and feedback suite for SaaS teams: omnichannel inbox, Fibi AI agent, help center, feature voting, roadmaps and changelog in one plan.
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#31
YC-backed AI support agent for chat, email and voice that layers on your help desk, priced per resolved ticket from $0.89 down to $0.49.
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#32
Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.
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#33
The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.
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#34
All-in-one cloud contact center platform with Agent Copilot, agentic virtual agents, and workforce engagement for large support operations.
Full Genesys Cloud CX listing → · Genesys Cloud CX alternatives →
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#35
Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
Full Gladly Sidekick listing → · Gladly Sidekick alternatives →
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#36
Jio-owned enterprise conversational AI for customer service across WhatsApp, voice, web and social, with 100+ languages and a live-chat agent inbox.
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#37
Budget customer communication platform with live chat, shared inbox, knowledge base and AI agents, pitched as an affordable Intercom alternative.
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#38
AI agent platform for technical and B2B support: cited customer assistants, a help desk copilot, and agents that update your docs.
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#39
AI quality assurance for enterprise support teams. Scores 100% of conversations and turns each one into per-agent coaching.
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#40
Answer engine for technical products that turns docs, code, tickets and forums into cited AI agents for docs sites, support forms, Slack and MCP.
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#41
Veteran help desk relaunched around Kay, an AI agent billed at $1 per resolved ticket that also runs on top of Zendesk, Freshdesk or Intercom.
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#42
No-code AI customer service platform with AI agents, email ticketing, voice AI and live chat handoff across web, WhatsApp and social. From $34/mo.
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#43
Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.
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#44
Contact center AI from Winnipeg: the Sidd agent assists live reps or resolves cases alone by driving your existing desktop apps, with no APIs needed.
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#45
AI-first quality assurance and analytics for customer service teams.
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#46
Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.
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#47
AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.
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#48
Conversation intelligence platform, now part of Contentsquare, that analyzes every support interaction for intent, sentiment, automated QA, and AI agent performance.
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#49
Enterprise AI agent platform from Boston that resolves support across chat, email and voice on top of Zendesk, Salesforce or Freshdesk, plus agent copilot.
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#50
AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.
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#51
Enterprise AI platform for technical B2B support, formerly Ask-AI: self-service, triage, rep assist and knowledge automation over your stack.
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#52
Affordable AI support agent that deflects tickets and hands off to your existing live chat.
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#53
Enterprise AI customer service platform with sanctioned, brand-safe generative agents.
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#54
Enterprise cloud contact center platform with omnichannel routing, Enlighten AI copilots and AI agents, and workforce management built in.
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#55
AI agents for consumer brands that resolve support requests and take guarded actions like refunds and address changes across chat, email, social and voice.
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#56
AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.
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#57
Voice AI agents that sound human and resolve calls for enterprises: no hold time, 24/7.
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#58
Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.
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#59
Shopify-first AI concierge that uses shopper behavior to start conversations, answers support questions across channels and adds a beta helpdesk.
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#60
Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.
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#61
AI conversation data platform, formerly MaestroQA: build agents that read every support conversation for QA, churn risk, chatbot monitoring and coaching.
Full Rippit (formerly MaestroQA) listing → · Rippit (formerly MaestroQA) alternatives →
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#62
AI agents that resolve support across chat, email, WhatsApp, tickets, and voice
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#63
Contact center QA platform with AI auto scoring of every conversation, QA for chatbots, conversation analytics, coaching and a built-in LMS.
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#64
Sendbird's AI agent for customer service and revenue across chat, email, SMS, WhatsApp and voice, with a free AI-native helpdesk and per-resolution billing.
Full Sendbird delight.ai listing → · Sendbird delight.ai alternatives →
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#65
AI CX intelligence layer that reads every support conversation, human or bot, prices its root causes, and offers a Quality Agent for auto QA.
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#66
AI-native ITSM where admins build automations from plain English and a help desk agent resolves employee requests using only approved workflows.
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#67
Empathic AI customer service for commerce brands, blending automation with brand personality.
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#68
AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.
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#69
Website-trained AI support chatbot for small businesses, with human escalation, lead capture, and a Zendesk Messaging AI agent mode.
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#70
Support knowledge platform built on interactive step-by-step guides, with AI Answers and Business Process Agents that follow your exact processes.
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#71
Support experience management for B2B: predict and prevent escalations from ticket signals.
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#72
Berlin-based enterprise voice AI platform with its own telephony network, a visual flow builder and built-in testing and auto-QA. Contracts from $30,000/yr.
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#73
AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.
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#74
Swiss AI customer experience platform: AI agents resolve tickets end to end on 3,500+ integrations, set up by talking to its Nova operator. From $99/mo.
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#75
Cloud contact center with CRM-first data handling, agentic AI virtual agents, agent assist and Spiral conversation analytics, priced per user.
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#76
Independent QA layer that scores every support conversation, human agent or AI bot, against your own rubric, inside unitQ's customer-signal platform.
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#77
Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.
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#78
Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.
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#79
Collaborative visual platform where teams design, test, and deploy AI chat and voice agents across support channels.
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#80
Ericsson-owned Vonage's cloud contact center: deep Salesforce, ServiceNow and Dynamics integrations plus an AI Virtual Assistant that isn't tied to one model.
Full Vonage Contact Center listing → · Vonage Contact Center alternatives →
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#81
Cisco's cloud contact center with Webex AI Agent for autonomous self-service and Cisco AI Assistant for agents and supervisors; enterprise, quote-only.
Full Webex Contact Center listing → · Webex Contact Center alternatives →
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#82
No-code AI agent for support deflection and lead capture that cites a source in every answer, on flat monthly plans with EU hosting.
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#83
Enterprise agentic AI platform for automating customer and employee service across voice, chat and email, with a multi-LLM architecture.
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#84
Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.
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#85
AI-powered quality assurance, formerly Klaus, that auto-scores every support conversation, flags risky interactions, and grades AI agents alongside humans.
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#86
Ecommerce AI agent that answers product questions, handles order support and recovers carts across site chat, WhatsApp, Instagram and email.
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#87
Zoom's omnichannel contact center with Virtual Agent self-service AI, Expert Assist agent guidance, and published per-agent pricing.
Full Zoom Contact Center listing → · Zoom Contact Center alternatives →
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#88
AI customer service agent for e-commerce, focused on resolving tickets and driving revenue.
Other integrations
Adobe Commerce (Magento) Aircall Amazon Connect Confluence Discord Facebook Messenger Five9 Freshdesk Front Genesys Google Drive Gorgias Help Scout HubSpot Instagram Intercom Jira Klaviyo Kustomer Microsoft Dynamics 365 Microsoft Teams NICE CXone Notion Okta Salesforce ServiceNow Shopify Slack Stripe Talkdesk Twilio WhatsApp WooCommerce Zapier