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AI Customer Support Software That Integrates with Zendesk (2026)

Zendesk is the help desk the modern AI support ecosystem grew up around, and most vendors treat it as a first-class deployment target. The tools below all publish a Zendesk integration: some resolve tickets autonomously inside your existing instance, others add quality assurance, agent assist, or voice on top of it. If your team likes its Zendesk setup and you want AI without a migration, this list is the place to start.

How this list works: every tool below lists Zendesk among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.

Want a curated answer instead? See Best AI Agents for Teams Already on Zendesk →

46 tools that integrate with Zendesk

1. #1

   Kaizo

   Featured

   AI quality assurance for enterprise support teams. Scores 100% of conversations and turns each one into per-agent coaching.

   PricingPaid · $16Works withZendesk SupportSalesforce Service CloudAmazon Connect

   Full Kaizo listing →  ·  Kaizo alternatives →

2. #2

   Ada

   Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.

   PricingPaid · CustomWorks withZendeskSalesforceServiceNowShopify+2 more

   Full Ada listing →  ·  Ada alternatives →

3. #3

   Amazon Connect

   AWS's usage-priced cloud contact center with bundled agentic AI, agent assist, and analytics across voice, chat, email, and SMS.

   PricingPaid · $0.038/minWorks withSalesforceZendeskServiceNowMarketo+4 more

   Full Amazon Connect listing →  ·  Amazon Connect alternatives →

4. #4

   Assembled

   Support operations platform combining workforce management with AI issue resolution.

   PricingPaid · $25/agent/moWorks withSlackFive9OktaShopify+2 more

   Full Assembled listing →  ·  Assembled alternatives →

5. #5

   Automation Anywhere

   Agentic process automation platform whose AI agents resolve customer service work end to end across CRM, ITSM, and ERP systems, now including Aisera's conversational agents.

   PricingPaid · CustomWorks withSalesforceServiceNowZendesk

   Full Automation Anywhere listing →  ·  Automation Anywhere alternatives →

6. #6

   boost.ai

   Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.

   PricingPaid · CustomWorks withGenesysZendeskSalesforceFive9+2 more

   Full boost.ai listing →  ·  boost.ai alternatives →

7. #7

   Botpress

   AI agent platform with a visual studio, knowledge bases, and human handoff, deploying bots to chat channels like WhatsApp and Slack.

   PricingFreemium · Free; $150/mo billed annuallyWorks withWhatsAppFacebook MessengerTelegramSlack+2 more

   Full Botpress listing →  ·  Botpress alternatives →

8. #8

   Capacity

   AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.

   PricingPaid · CustomWorks withSalesforceZendeskServiceNowSlack+2 more

   Full Capacity listing →  ·  Capacity alternatives →

9. #9

   Certainly

   Certainly harnesses the power of Generative AI and Conversational AI tailored specifically for your business and operations, freeing you from the constraints and discomfort of one-size-fits-all solutions.

   PricingPaid · $449/mo (2,000 conversations)Works withZendeskSalesforceShopifyDixa+4 more

   Full Certainly listing →  ·  Certainly alternatives →

10. #10

    Chatbase

    Build a custom AI support agent trained on your data and embed it on your site in minutes.

    PricingFreemium · Free; $32/mo billed annuallyWorks withZendeskSlackStripeSalesforce+2 more

    Full Chatbase listing →  ·  Chatbase alternatives →

11. #11

    Cognigy

    Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat

    PricingPaid · CustomWorks withGenesysAmazon ConnectAvaya8x8+4 more

    Full Cognigy listing →  ·  Cognigy alternatives →

12. #12

    Decagon

    Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.

    PricingPer resolution · CustomWorks withZendeskSalesforceIntercomShopify+2 more

    Full Decagon listing →  ·  Decagon alternatives →

13. #13

    Dialpad Ai

    AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.

    PricingPaid · $15/user/moWorks withSalesforceZendeskGoogle WorkspaceMicrosoft Teams+2 more

    Full Dialpad Ai listing →  ·  Dialpad Ai alternatives →

14. #14

    DialPhone

    AI-Powered Business Communications

    PricingPaid · $24/user/moWorks withHubspotZendeskSalesforceSlack

    Full DialPhone listing →  ·  DialPhone alternatives →

15. #15

    Duckie

    AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.

    PricingPaid · CustomWorks withZendeskIntercomSlackJira+2 more

    Full Duckie listing →  ·  Duckie alternatives →

16. #16

    eesel AI

    Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.

    PricingPaid · $0.40/AI-handled ticketWorks withZendeskFreshdeskIntercomSlack+4 more

    Full eesel AI listing →  ·  eesel AI alternatives →

17. #17

    EvaluAgent

    Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.

    PricingPaid · $35/user/moWorks withZendeskIntercomSalesforceHubSpot+11 more

    Full EvaluAgent listing →  ·  EvaluAgent alternatives →

18. #18

    Five9

    Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.

    PricingPaid · $119/seat/moWorks withSalesforceServiceNowMicrosoft Dynamics 365Zendesk+4 more

    Full Five9 listing →  ·  Five9 alternatives →

19. #19

    Forethought

    The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.

    PricingPaid · CustomWorks withZendeskSalesforceFreshdeskIntercom+2 more

    Full Forethought listing →  ·  Forethought alternatives →

20. #20

    Genesys Cloud CX

    All-in-one cloud contact center platform with Agent Copilot, agentic virtual agents, and workforce engagement for large support operations.

    PricingPaid · $75/user/moWorks withSalesforceMicrosoft TeamsZoomServiceNow+4 more

    Full Genesys Cloud CX listing →  ·  Genesys Cloud CX alternatives →

21. #21

    Gladly Sidekick

    Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.

    PricingPaid · ~$180/seat/moWorks withShopifySalesforceZendeskTwilio+2 more

    Full Gladly Sidekick listing →  ·  Gladly Sidekick alternatives →

22. #22

    Kore.ai

    Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.

    PricingPaid · CustomWorks withGenesysAmazon ConnectSalesforceServiceNow+2 more

    Full Kore.ai listing →  ·  Kore.ai alternatives →

23. #23

    Level AI

    AI-first quality assurance and analytics for customer service teams.

    PricingPaid · CustomWorks withGenesysNICE CXoneFive9Talkdesk+2 more

    Full Level AI listing →  ·  Level AI alternatives →

24. #24

    LivePerson

    Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.

    PricingPaid · CustomWorks withSalesforceZendeskMicrosoft DynamicsServiceNow+4 more

    Full LivePerson listing →  ·  LivePerson alternatives →

25. #25

    Lorikeet

    AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.

    PricingPer resolution · $1,500/mo + $0.95/resolutionWorks withZendeskIntercomSalesforceHubSpot+3 more

    Full Lorikeet listing →  ·  Lorikeet alternatives →

26. #26

    Loris

    Conversation intelligence platform, now part of Contentsquare, that analyzes every support interaction for intent, sentiment, automated QA, and AI agent performance.

    PricingPaid · CustomWorks withZendeskSalesforceKustomerGladly+2 more

    Full Loris listing →  ·  Loris alternatives →

27. #27

    MaestroQA

    Quality assurance and conversation analytics platform pairing custom scorecards and screen capture with AutoQA grading, coaching workflows, and AI chatbot monitoring.

    PricingPaid · CustomWorks withZendeskIntercomGorgiasKustomer+4 more

    Full MaestroQA listing →  ·  MaestroQA alternatives →

28. #28

    Mavenoid

    AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.

    PricingPaid · CustomWorks withZendeskSalesforceGenesysAmazon Connect+2 more

    Full Mavenoid listing →  ·  Mavenoid alternatives →

29. #29

    My AskAI

    Affordable AI support agent that deflects tickets and hands off to your existing live chat.

    PricingPaid · $199/mo (1,000 tickets)Works withZendeskIntercomFreshdeskGorgias+2 more

    Full My AskAI listing →  ·  My AskAI alternatives →

30. #30

    Netomi

    Enterprise AI customer service platform with sanctioned, brand-safe generative agents.

    PricingPer resolution · CustomWorks withZendeskSalesforceFreshdeskGenesys+2 more

    Full Netomi listing →  ·  Netomi alternatives →

31. #31

    NICE CXone

    Enterprise cloud contact center platform with omnichannel routing, Enlighten AI copilots and AI agents, and workforce management built in.

    PricingPaid · $110/agent/moWorks withSalesforceMicrosoft DynamicsOracleServiceNow+4 more

    Full NICE CXone listing →  ·  NICE CXone alternatives →

32. #32

    Parloa

    AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.

    PricingPaid · CustomWorks withGenesysAmazon ConnectTwilioSalesforce+2 more

    Full Parloa listing →  ·  Parloa alternatives →

33. #33

    PolyAI

    Voice AI agents that sound human and resolve calls for enterprises: no hold time, 24/7.

    PricingPaid · Custom (per-minute)Works withSalesforceHubSpotZendeskMicrosoft Dynamics+2 more

    Full PolyAI listing →  ·  PolyAI alternatives →

34. #34

    Quiq

    Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.

    PricingPaid · Custom (per-conversation)Works withSalesforceZendeskMicrosoft Dynamics 365Kustomer+4 more

    Full Quiq listing →  ·  Quiq alternatives →

35. #35

    Replicant

    Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.

    PricingPaid · CustomWorks withFive9GenesysAmazon ConnectNICE+4 more

    Full Replicant listing →  ·  Replicant alternatives →

36. #36

    Siena AI

    Empathic AI customer service for commerce brands, blending automation with brand personality.

    PricingPer resolution · $750/mo + $0.90/ticketWorks withGorgiasZendeskShopifyRecharge+2 more

    Full Siena AI listing →  ·  Siena AI alternatives →

37. #37

    Sierra AI

    AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.

    PricingPer resolution · CustomWorks withSalesforceZendeskShopifyTwilio+2 more

    Full Sierra AI listing →  ·  Sierra AI alternatives →

38. #38

    SupportLogic

    Support experience management for B2B: predict and prevent escalations from ticket signals.

    PricingPaid · $4,000/mo (annual contract)Works withSalesforceZendeskServiceNowMicrosoft Dynamics+2 more

    Full SupportLogic listing →  ·  SupportLogic alternatives →

39. #39

    Talkdesk

    AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.

    PricingPaid · $85/user/moWorks withSalesforceZendeskServiceNowMicrosoft Teams+4 more

    Full Talkdesk listing →  ·  Talkdesk alternatives →

40. #40

    Unthread

    Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.

    PricingPaid · $50/agent/moWorks withSlackMicrosoft TeamsJiraSalesforce+4 more

    Full Unthread listing →  ·  Unthread alternatives →

41. #41

    Ushur

    Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.

    PricingPaid · CustomWorks withSalesforceServiceNowZendeskSlack+1 more

    Full Ushur listing →  ·  Ushur alternatives →

42. #42

    Voiceflow

    Collaborative visual platform where teams design, test, and deploy AI chat and voice agents across support channels.

    PricingFreemium · Free; $60/moWorks withZendeskSalesforceTwilioHubSpot+4 more

    Full Voiceflow listing →  ·  Voiceflow alternatives →

43. #43

    Yuma AI

    Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.

    PricingPer resolution · $14,400/yr (~$1.20/resolution)Works withShopifyGorgiasZendeskKustomer+2 more

    Full Yuma AI listing →  ·  Yuma AI alternatives →

44. #44

    Zendesk QA

    AI-powered quality assurance, formerly Klaus, that auto-scores every support conversation, flags risky interactions, and grades AI agents alongside humans.

    PricingPaid · $50/agent/mo (with WFM)Works withZendeskSalesforce Service CloudIntercomGenesys+3 more

    Full Zendesk QA listing →  ·  Zendesk QA alternatives →

45. #45

    Zoom Contact Center

    Zoom's omnichannel contact center with Virtual Agent self-service AI, Expert Assist agent guidance, and published per-agent pricing.

    PricingPaid · CustomWorks withSalesforceZendeskServiceNowMicrosoft Dynamics 365+3 more

    Full Zoom Contact Center listing →  ·  Zoom Contact Center alternatives →

46. #46

    Zowie

    AI customer service agent for e-commerce, focused on resolving tickets and driving revenue.

    PricingPer resolution · CustomWorks withShopifyZendeskSalesforceGorgias+2 more

    Full Zowie listing →  ·  Zowie alternatives →

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