Best Salesforce Agentforce Alternatives (2026)
Agentforce is compelling if you already live in Salesforce, but it bills per conversation rather than per resolution, so you pay whether or not the customer's issue was actually solved, and standing it up means Data Cloud, setup, and admin work. Teams outside the Salesforce gravity well, or those who want outcome-based pricing, compare the alternatives below.
About Salesforce Agentforce
Autonomous AI agents on the Salesforce platform, grounded in your CRM data.
- Pricing
- Per resolution from $2/conversation
- Est. monthly cost
- $6,000/mo at 5,000 conversations, list price
- Channels
- Chat Voice SMS WhatsApp
- Compliance (vendor-claimed)
- SOC 2
- Integrations
- Slack Salesforce CRM Data Cloud MuleSoft Tableau WhatsApp
Read the full Salesforce Agentforce listing →
Best AI Agents & Chatbots Best Enterprise
The 66 best Salesforce Agentforce alternatives
Line up Salesforce Agentforce and the top 3 picks side by side → pricing, estimated cost, channels, compliance
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#1
Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Salesforce Agentforce: adds Email; also claims HIPAA, GDPR, and PCI DSS.
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#2
Build AI agents from your website and documents to answer customer questions.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#3
AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.
Pick Atomicwork for a tool that bundles a full help desk and ticketing suite.
Versus Salesforce Agentforce: adds Email, Slack, and Microsoft Teams; also claims HIPAA, GDPR, and ISO 27001; about $2,083/mo vs $6,000/mo at 5,000 conversations.
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#4
Auto-Respond answers calls and supported lead messages for service businesses, qualifies each lead using the business's real services and pricing, and books appointments on the live calendar.
Pick Auto-Respond for a tool that adds voice and phone AI.
Versus Salesforce Agentforce: adds Social.
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#5
Agentic process automation platform whose AI agents resolve customer service work end to end across CRM, ITSM, and ERP systems, now including Aisera's conversational agents.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Salesforce Agentforce: also claims HIPAA, ISO 27001, and ISO 42001.
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#6
Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.
Pick boost.ai for a tool that adds voice and phone AI.
Versus Salesforce Agentforce: also claims ISO 27001.
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#7
AI agent platform with a visual studio, knowledge bases, and human handoff, deploying bots to chat channels like WhatsApp and Slack.
Pick Botpress for a tool that centers on a knowledge base and self-service and can start free.
Versus Salesforce Agentforce: adds Email, Social, and Slack; also claims GDPR; about $150/mo vs $6,000/mo at 5,000 conversations.
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#8
AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.
Pick Capacity for a tool that bundles a full help desk and ticketing suite.
Versus Salesforce Agentforce: adds Email; also claims HIPAA and GDPR.
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#9
Certainly harnesses the power of Generative AI and Conversational AI tailored specifically for your business and operations, freeing you from the constraints and discomfort of one-size-fits-all solutions.
Pick Certainly for a tool that is built around Shopify and e-commerce order flows.
Versus Salesforce Agentforce: adds Email and Social; also claims GDPR.
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#10
Build a custom AI support agent trained on your data and embed it on your site in minutes.
Pick Chatbase for a tool that centers on a knowledge base and self-service and can start free.
Versus Salesforce Agentforce: adds Email; also claims GDPR; about $32/mo vs $6,000/mo at 5,000 conversations.
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#11
ChatBeacon brings live chat and AI together to help organizations deliver faster, more personal customer support. AI agents answer routine questions, AI assists staff, and complex conversations reach a person with their context intact.
Pick ChatBeacon for a tool that focuses on making human agents faster.
Versus Salesforce Agentforce: adds Social; about $390/mo vs $6,000/mo at 5,000 conversations.
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#12
AI customer-support platform with help-content answers, human handoff, live chat, knowledge base, ticketing, and team inbox.
Pick Chatsy for a tool that bundles a full help desk and ticketing suite and can start free.
Versus Salesforce Agentforce: adds Email; about $40/mo vs $6,000/mo at 5,000 conversations.
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#13
Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat
Pick Cognigy for a tool that adds voice and phone AI.
Versus Salesforce Agentforce: also claims HIPAA, GDPR, and ISO 27001.
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#14
AI support agent for your website chat, grounded in your help center, past tickets and docs, with in-thread human handoff.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#15
AI phone platform for Shopify brands. AI voice agents answer support calls 24/7 with live order and stock context, and call your Klaviyo and Shopify segments.
Pick Consio for a tool that is built around Shopify and e-commerce order flows.
Versus Salesforce Agentforce: about $3,600/mo vs $6,000/mo at 5,000 conversations.
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#16
All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.
Pick Crisp for a tool that bundles a full help desk and ticketing suite and can start free.
Versus Salesforce Agentforce: adds Email and Social; also claims GDPR.
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#17
Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Salesforce Agentforce: adds Email; also claims HIPAA, PCI DSS, and EU AI Act.
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#18
DialMind provides AI call intelligence and custom voice agents for service businesses.
Pick DialMind for a tool that adds voice and phone AI and can start free.
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#19
AI-Powered Business Communications
Pick DialPhone for a tool that adds voice and phone AI.
Versus Salesforce Agentforce: adds Social and Microsoft Teams; also claims HIPAA; about $250/mo vs $6,000/mo at 5,000 conversations.
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#20
AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.
Pick Duckie for a tool that is tuned for B2B and technical support.
Versus Salesforce Agentforce: adds Email and Slack.
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#21
Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.
Pick eesel AI for a tool that centers on a knowledge base and self-service.
Versus Salesforce Agentforce: adds Email, Social, and Slack; also claims GDPR; about $299/mo vs $6,000/mo at 5,000 conversations.
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#22
GenAI virtual agent for employee IT and HR support with a native Slack app that monitors public channels, now part of Resolve.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Salesforce Agentforce: adds Slack and Microsoft Teams.
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#23
Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.
Pick Fin by Intercom for a tool that bundles a full help desk and ticketing suite.
Versus Salesforce Agentforce: adds Email and Social; also claims HIPAA, ISO 27001, and ISO 42001; about $2,970/mo vs $6,000/mo at 5,000 conversations.
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#24
The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.
Pick Forethought for a tool that focuses on making human agents faster.
Versus Salesforce Agentforce: adds Email; also claims GDPR.
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#25
Freshworks' help desk with Freddy AI agents, copilot, and insights built in.
Pick Freshdesk with Freddy AI for a tool that bundles a full help desk and ticketing suite.
Versus Salesforce Agentforce: adds Email and Social; also claims ISO 27001; about $1,470/mo vs $6,000/mo at 5,000 conversations.
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#26
Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Salesforce Agentforce: adds Social; also claims HIPAA; about $1,500/mo vs $6,000/mo at 5,000 conversations.
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#27
Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
Pick Gladly Sidekick for a tool that is built around Shopify and e-commerce order flows.
Versus Salesforce Agentforce: adds Email and Social; also claims HIPAA, GDPR, and PCI DSS; about $1,800/mo vs $6,000/mo at 5,000 conversations.
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#28
The conversational AI platform for e-commerce brands, deeply integrated with Shopify.
Pick Gorgias for a tool that is built around Shopify and e-commerce order flows.
Versus Salesforce Agentforce: adds Email and Social; also claims HIPAA; about $10/mo vs $6,000/mo at 5,000 conversations.
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#29
AI support that answers and ships the fix. Helpin: one workspace for support, projects, CRM & docs. AI agents answer tickets, ship fixes, and follow up from shared customer history. Self-host free or Cloud.
Pick Helpin for a tool that is tuned for B2B and technical support and can start free.
Versus Salesforce Agentforce: about $99/mo vs $6,000/mo at 5,000 conversations.
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#30
HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.
Pick HubSpot Breeze for a tool that bundles a full help desk and ticketing suite.
Versus Salesforce Agentforce: adds Email and Social; about $1,500/mo vs $6,000/mo at 5,000 conversations.
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#31
Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.
Pick Hyro for a tool that adds voice and phone AI.
Versus Salesforce Agentforce: also claims HIPAA and GDPR.
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#32
AI-assisted replies to customer messages on Instagram, Messenger, WhatsApp, and Telegram, with human handoff.
Pick Instant Reply if you would rather start on a free or freemium plan.
Versus Salesforce Agentforce: adds Social; about $59/mo vs $6,000/mo at 5,000 conversations.
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#33
Agentic voice and chat AI purpose-built for credit unions and community banks, wired directly into core banking systems.
Pick interface.ai for a tool that adds voice and phone AI.
Versus Salesforce Agentforce: also claims ISO 27001.
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#34
AI receptionist for SMBs that answers, qualifies and routes inbound calls 24/7.
Pick Kalyvox for a tool that adds voice and phone AI.
Versus Salesforce Agentforce: also claims GDPR; about $95/mo vs $6,000/mo at 5,000 conversations.
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#35
Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.
Pick Kore.ai for a tool that adds voice and phone AI.
Versus Salesforce Agentforce: also claims HIPAA, GDPR, and ISO 27001; about $600/mo vs $6,000/mo at 5,000 conversations.
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#36
CRM-based customer service platform with AI agents that see the full customer, not just the ticket.
Pick Kustomer for a tool that bundles a full help desk and ticketing suite.
Versus Salesforce Agentforce: adds Email and Social; also claims HIPAA.
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#37
Agentic AI platform with prebuilt HR, IT, and finance assistants that answer employee questions in Slack and Microsoft Teams.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Salesforce Agentforce: adds Slack and Microsoft Teams; also claims HIPAA, GDPR, and ISO 27001.
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#38
Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Salesforce Agentforce: adds Email and Social; also claims HIPAA, GDPR, and ISO 27001.
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#39
AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Salesforce Agentforce: adds Email; also claims HIPAA, GDPR, and ISO 27001; about $5,070/mo vs $6,000/mo at 5,000 conversations.
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#40
AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.
Pick Mavenoid for a tool that centers on a knowledge base and self-service.
Versus Salesforce Agentforce: also claims HIPAA, GDPR, and ISO 27001.
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#41
Shared inbox and AI Agents for global sales and customer support teams.
Pick Mixdesk for a tool that bundles a full help desk and ticketing suite and can start free.
Versus Salesforce Agentforce: adds Email and Social; about $49/mo vs $6,000/mo at 5,000 conversations.
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#42
No-code voice and chat AI agents for customer support, appointment booking, and lead qualification.
Pick Monobot.AI for a tool that focuses on making human agents faster.
Versus Salesforce Agentforce: about $300/mo vs $6,000/mo at 5,000 conversations.
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#43
Enterprise AI assistant that resolves employee IT, HR, and finance requests inside Slack and Microsoft Teams, now part of ServiceNow.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Salesforce Agentforce: adds Slack and Microsoft Teams; also claims HIPAA, GDPR, and ISO 27001.
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#44
Affordable AI support agent that deflects tickets and hands off to your existing live chat.
Pick My AskAI for a tool that centers on a knowledge base and self-service.
Versus Salesforce Agentforce: adds Email, Slack, and Microsoft Teams; about $199/mo vs $6,000/mo at 5,000 conversations.
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#45
Enterprise AI customer service platform with sanctioned, brand-safe generative agents.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Salesforce Agentforce: adds Email and Social; also claims HIPAA, GDPR, and ISO 27001.
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#46
Independent banking AI platform giving credit unions and community banks voice, chat, and employee knowledge assistants under one control framework.
Pick Posh AI for a tool that adds voice and phone AI.
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#47
Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.
Pick Quiq for a tool that adds voice and phone AI.
Versus Salesforce Agentforce: adds Email and Social; also claims HIPAA and GDPR.
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#48
Self-serve platform for building, testing, and monitoring AI phone agents, priced per minute with published component costs.
Pick Retell AI for a tool that adds voice and phone AI.
Versus Salesforce Agentforce: also claims HIPAA and GDPR; about $840/mo vs $6,000/mo at 5,000 conversations.
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#49
Agentic AI service desk for IT, HR, and finance support, built Microsoft Teams first with Slack supported and no-code agent studios.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Salesforce Agentforce: adds Slack and Microsoft Teams; also claims HIPAA, GDPR, and ISO 27001.
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#50
AI-first customer service for e-commerce: self-service portal plus AI that drafts and resolves.
Pick Richpanel for a tool that is built around Shopify and e-commerce order flows.
Versus Salesforce Agentforce: adds Email and Social; also claims HIPAA and GDPR; about $1,590/mo vs $6,000/mo at 5,000 conversations.
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#51
AI agents that resolve support across chat, email, WhatsApp, tickets, and voice
Pick Robylon for a tool that is built around Shopify and e-commerce order flows and can start free.
Versus Salesforce Agentforce: adds Email and Social; also claims HIPAA; about $25/mo vs $6,000/mo at 5,000 conversations.
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#52
Empathic AI customer service for commerce brands, blending automation with brand personality.
Pick Siena AI for a tool that is built around Shopify and e-commerce order flows.
Versus Salesforce Agentforce: adds Email and Social; also claims HIPAA and GDPR; about $3,450/mo vs $6,000/mo at 5,000 conversations.
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#53
AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.
Pick Sierra AI for a tool that adds voice and phone AI.
Versus Salesforce Agentforce: adds Email; also claims HIPAA, GDPR, and ISO 27001.
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#54
Supportifier is a Swedish ticketing system for customer service with AI agents, built by Successifier AB in Stockholm. It builds a knowledge base from your existing documents, website and past tickets. Your team reviews it, and it then powers a public help centre, AI form, AI and live chat, shared inbox with AI drafts and a customer portal.
Pick Supportifier for a tool that focuses on making human agents faster.
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#55
Voice AI receptionist for Canadian clinics handling routine patient calls, appointment requests, administrative answers and staff handoff.
Pick TalkToMedi for a tool that adds voice and phone AI.
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#56
AI customer service agent for small and mid-size businesses, bundled with live chat and a simple help desk.
Pick Tidio Lyro for a tool that is built around Shopify and e-commerce order flows and can start free.
Versus Salesforce Agentforce: about $33/mo vs $6,000/mo at 5,000 conversations.
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#57
Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Salesforce Agentforce: adds Email; also claims HIPAA, GDPR, and ISO 27001.
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#58
Developer-first API platform for building voice AI agents, orchestrating your choice of speech, LLM, and telephony providers.
Pick Vapi for a tool that adds voice and phone AI.
Versus Salesforce Agentforce: also claims HIPAA and PCI DSS; about $600/mo vs $6,000/mo at 5,000 conversations.
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#59
AI receptionist and business phone for US and Canadian small businesses. Vera answers calls, handles routine questions, takes messages and connects callers.
Pick VeraDial for a tool that adds voice and phone AI.
Versus Salesforce Agentforce: about $15/mo vs $6,000/mo at 5,000 conversations.
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#60
Collaborative visual platform where teams design, test, and deploy AI chat and voice agents across support channels.
Pick Voiceflow for a tool that adds voice and phone AI.
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#61
Session-priced AI agent for IT and HR employee support that runs natively in Slack and Teams with no per-user fee.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Salesforce Agentforce: adds Slack and Microsoft Teams; also claims HIPAA, GDPR, and ISO 27001; about $349/mo vs $6,000/mo at 5,000 conversations.
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#62
Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.
Pick Yuma AI for a tool that is built around Shopify and e-commerce order flows.
Versus Salesforce Agentforce: adds Email and Social; also claims GDPR; about $3,600/mo vs $6,000/mo at 5,000 conversations.
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#63
Supervised AI customer-support agents for small teams, with approved-source answers, permission-scoped workflows, and human handoff that preserves conversation state.
Pick Zeiko Support for a tool that is built around Shopify and e-commerce order flows.
Versus Salesforce Agentforce: adds Email and Slack; about $49/mo vs $6,000/mo at 5,000 conversations.
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#64
Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.
Pick Zendesk AI Agents for a tool that bundles a full help desk and ticketing suite.
Versus Salesforce Agentforce: adds Email and Social; also claims HIPAA, GDPR, and ISO 27001; about $4,500/mo vs $6,000/mo at 5,000 conversations.
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#65
Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.
Pick Zoho Desk for a tool that bundles a full help desk and ticketing suite and can start free.
Versus Salesforce Agentforce: adds Email and Social; also claims GDPR and ISO 27001; about $70/mo vs $6,000/mo at 5,000 conversations.
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#66
AI customer service agent for e-commerce, focused on resolving tickets and driving revenue.
Pick Zowie for a tool that is built around Shopify and e-commerce order flows.
Versus Salesforce Agentforce: adds Email; also claims HIPAA, GDPR, and EU AI Act.
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