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AI Customer Support Software That Integrates with Microsoft Dynamics 365 (2026)

Enterprises running Microsoft Dynamics 365 for customer service need AI tools that read and write its cases and contacts, and the list below is filtered to tools that publish exactly that integration. Expect enterprise-oriented platforms here; Dynamics support tends to come from vendors selling into the same size of organization.

How this list works: every tool below lists Microsoft Dynamics 365 among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.

11 tools that integrate with Microsoft Dynamics 365

1. #1

   Five9

   Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.

   Paid · $119/seat/mo Salesforce ServiceNow Microsoft Dynamics 365 Zendesk

   Full Five9 listing →  ·  Five9 alternatives →

2. #2

   Genesys Cloud CX

   All-in-one cloud contact center platform with Agent Copilot, agentic virtual agents, and workforce engagement for large support operations.

   Paid · $75/user/mo Salesforce Microsoft Teams Zoom ServiceNow

   Full Genesys Cloud CX listing →  ·  Genesys Cloud CX alternatives →

3. #3

   LivePerson

   Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.

   Paid · Custom Salesforce Zendesk Microsoft Dynamics ServiceNow

   Full LivePerson listing →  ·  LivePerson alternatives →

4. #4

   NICE CXone

   Enterprise cloud contact center platform with omnichannel routing, Enlighten AI copilots and AI agents, and workforce management built in.

   Paid · $110/agent/mo Salesforce Microsoft Dynamics Oracle ServiceNow

   Full NICE CXone listing →  ·  NICE CXone alternatives →

5. #5

   PolyAI

   Voice AI agents that sound human and resolve calls for enterprises: no hold time, 24/7.

   Per resolution · Custom (per-minute) Salesforce HubSpot Zendesk Microsoft Dynamics

   Full PolyAI listing →  ·  PolyAI alternatives →

6. #6

   Quiq

   Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.

   Per resolution · Custom (per-conversation) Salesforce Zendesk Microsoft Dynamics 365 Kustomer

   Full Quiq listing →  ·  Quiq alternatives →

7. #7

   Sprinklr Service

   AI-native contact center suite unifying voice, chat, and 30+ social and messaging channels with autonomous AI agents and copilots.

   Paid · Custom Salesforce Microsoft Dynamics 365 WhatsApp Instagram

   Full Sprinklr Service listing →  ·  Sprinklr Service alternatives →

8. #8

   SupportLogic

   Support experience management for B2B: predict and prevent escalations from ticket signals.

   Paid · Custom Salesforce Zendesk ServiceNow Microsoft Dynamics

   Full SupportLogic listing →  ·  SupportLogic alternatives →

9. #9

   Talkdesk

   AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.

   Paid · $85/user/mo Salesforce Zendesk ServiceNow Microsoft Teams

   Full Talkdesk listing →  ·  Talkdesk alternatives →

10. #10

    Ushur

    Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.

    Paid · Custom Salesforce ServiceNow Zendesk Slack

    Full Ushur listing →  ·  Ushur alternatives →

11. #11

    Zoom Contact Center

    Zoom's omnichannel contact center with Virtual Agent self-service AI, Expert Assist agent guidance, and published per-agent pricing.

    Paid · $69/agent/mo Salesforce Zendesk ServiceNow Microsoft Dynamics 365

    Full Zoom Contact Center listing →  ·  Zoom Contact Center alternatives →

Other integrations

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