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AI Customer Support Software That Integrates with Microsoft Dynamics 365 (2026)

Enterprises running Microsoft Dynamics 365 for customer service need AI tools that read and write its cases and contacts, and the list below is filtered to tools that publish exactly that integration. Expect enterprise-oriented platforms here; Dynamics support tends to come from vendors selling into the same size of organization.

How this list works: every tool below lists Microsoft Dynamics 365 among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.

24 tools that integrate with Microsoft Dynamics 365

1. #1

   Aircall

   Cloud phone system for support and sales teams with built-in AI Voice Agents, AI coaching and 250+ integrations; from $30/license/mo billed annually.

   PricingPaid · $30/license/mo billed annuallyWorks withSalesforceHubSpotZendeskIntercom+14 more

   Full Aircall listing →  ·  Aircall alternatives →

2. #2

   AmplifAI

   Contact center performance platform that auto-scores every human and AI agent interaction and turns the results into coaching and next best actions.

   PricingPaid · CustomWorks withFive9GenesysNICE CXoneAmazon Connect+14 more

   Full AmplifAI listing →  ·  AmplifAI alternatives →

3. #3

   Avaya Infinity

   Avaya's enterprise CX orchestration platform: AI-agnostic, MCP-native and deployable in cloud, hybrid or on-premises for large regulated contact centers.

   PricingPaid · CustomWorks withMicrosoft Azure AIMicrosoft Dynamics 365Microsoft TeamsGoogle Cloud CCAI+8 more

   Full Avaya Infinity listing →  ·  Avaya Infinity alternatives →

4. #4

   ChatBeacon

   ChatBeacon brings live chat and AI together to help organizations deliver faster, more personal customer support. AI agents answer routine questions, AI assists staff, and complex conversations reach a person with their context intact.

   PricingPaid · $39/operator/moWorks withSalesforceHubSpotMicrosoft Dynamics 365Zendesk+6 more

   Full ChatBeacon listing →  ·  ChatBeacon alternatives →

5. #5

   DigitalGenius

   E-commerce AI agent that resolves order tracking, returns, order edits and warranty claims end to end through deep carrier and ERP integrations.

   PricingPaid · CustomWorks withGorgiasKustomerFreshdeskGladly+23 more

   Full DigitalGenius listing →  ·  DigitalGenius alternatives →

6. #6

   EdgeTier

   Dublin-built contact centre analytics that tags every conversation, flags emerging issues in real time, and automates agent QA, priced on volume.

   PricingPaid · From €20,000 (volume-based)Works withZendeskSalesforceGenesysFive9+16 more

   Full EdgeTier listing →  ·  EdgeTier alternatives →

7. #7

   Five9

   Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.

   PricingPaid · $119/seat/moWorks withSalesforceServiceNowMicrosoft Dynamics 365Zendesk+4 more

   Full Five9 listing →  ·  Five9 alternatives →

8. #8

   Genesys Cloud CX

   All-in-one cloud contact center platform with Agent Copilot, agentic virtual agents, and workforce engagement for large support operations.

   PricingPaid · $75/user/moWorks withSalesforceMicrosoft TeamsZoomServiceNow+4 more

   Full Genesys Cloud CX listing →  ·  Genesys Cloud CX alternatives →

9. #9

   HappyFox

   Established help desk for customer, IT and HR support with an AI copilot add-on, per-action Autopilot agents and a per-resolution chatbot.

   PricingPaid · $24/agent/mo billed annuallyWorks withSlackMicrosoft TeamsZoomGoogle Meet+14 more

   Full HappyFox listing →  ·  HappyFox alternatives →

10. #10

    LivePerson

    Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.

    PricingPaid · CustomWorks withSalesforceZendeskMicrosoft Dynamics 365ServiceNow+4 more

    Full LivePerson listing →  ·  LivePerson alternatives →

11. #11

    Microsoft Dynamics 365 Customer Service

    Microsoft's case management and service CRM with Copilot, prebuilt service agents and Copilot Studio, priced per user from $50/month.

    PricingPaid · $50/user/mo billed annuallyWorks withMicrosoft TeamsMicrosoft Copilot StudioMicrosoft 365 CopilotDynamics 365 Contact Center+5 more

    Full Microsoft Dynamics 365 Customer Service listing →  ·  Microsoft Dynamics 365 Customer Service alternatives →

12. #12

    NICE CXone

    Enterprise cloud contact center platform with omnichannel routing, Enlighten AI copilots and AI agents, and workforce management built in.

    PricingPaid · $110/agent/moWorks withSalesforceMicrosoft Dynamics 365OracleServiceNow+4 more

    Full NICE CXone listing →  ·  NICE CXone alternatives →

13. #13

    PolyAI

    Voice AI agents that sound human and resolve calls for enterprises: no hold time, 24/7.

    PricingPaid · Custom (per-minute)Works withSalesforceHubSpotZendeskMicrosoft Dynamics 365+2 more

    Full PolyAI listing →  ·  PolyAI alternatives →

14. #14

    Quiq

    Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.

    PricingPaid · Custom (per-conversation)Works withSalesforceZendeskMicrosoft Dynamics 365Kustomer+4 more

    Full Quiq listing →  ·  Quiq alternatives →

15. #15

    Sprinklr Service

    AI-native contact center suite unifying voice, chat, and 30+ social and messaging channels with autonomous AI agents and copilots.

    PricingPaid · CustomWorks withSalesforceMicrosoft Dynamics 365WhatsAppInstagram+4 more

    Full Sprinklr Service listing →  ·  Sprinklr Service alternatives →

16. #16

    Stonly

    Support knowledge platform built on interactive step-by-step guides, with AI Answers and Business Process Agents that follow your exact processes.

    PricingFreemium · CustomWorks withZendeskSalesforceFreshdeskServiceNow+16 more

    Full Stonly listing →  ·  Stonly alternatives →

17. #17

    SupportLogic

    Support experience management for B2B: predict and prevent escalations from ticket signals.

    PricingPaid · $4,000/mo (annual contract)Works withSalesforceZendeskServiceNowMicrosoft Dynamics 365+2 more

    Full SupportLogic listing →  ·  SupportLogic alternatives →

18. #18

    Talkdesk

    AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.

    PricingPaid · $85/user/moWorks withSalesforceZendeskServiceNowMicrosoft Teams+4 more

    Full Talkdesk listing →  ·  Talkdesk alternatives →

19. #19

    Typewise

    Swiss AI customer experience platform: AI agents resolve tickets end to end on 3,500+ integrations, set up by talking to its Nova operator. From $99/mo.

    PricingPer resolution · $99/mo plus $2/resolutionWorks withZendeskFreshdeskIntercomGorgias+12 more

    Full Typewise listing →  ·  Typewise alternatives →

20. #20

    UJET

    Cloud contact center with CRM-first data handling, agentic AI virtual agents, agent assist and Spiral conversation analytics, priced per user.

    PricingPaid · $65/user/moWorks withSalesforceZendeskKustomerMicrosoft Dynamics 365+4 more

    Full UJET listing →  ·  UJET alternatives →

21. #21

    Ushur

    Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.

    PricingPaid · CustomWorks withSalesforceServiceNowZendeskSlack+1 more

    Full Ushur listing →  ·  Ushur alternatives →

22. #22

    Vonage Contact Center

    Ericsson-owned Vonage's cloud contact center: deep Salesforce, ServiceNow and Dynamics integrations plus an AI Virtual Assistant that isn't tied to one model.

    PricingPaid · CustomWorks withSalesforceSalesforce Service Cloud VoiceSalesforce AgentforceMicrosoft Dynamics 365+5 more

    Full Vonage Contact Center listing →  ·  Vonage Contact Center alternatives →

23. #23

    Webex Contact Center

    Cisco's cloud contact center with Webex AI Agent for autonomous self-service and Cisco AI Assistant for agents and supervisors; enterprise, quote-only.

    PricingPaid · CustomWorks withSalesforceMicrosoft Dynamics 365ServiceNowZendesk+5 more

    Full Webex Contact Center listing →  ·  Webex Contact Center alternatives →

24. #24

    Zoom Contact Center

    Zoom's omnichannel contact center with Virtual Agent self-service AI, Expert Assist agent guidance, and published per-agent pricing.

    PricingPaid · CustomWorks withSalesforceZendeskServiceNowMicrosoft Dynamics 365+3 more

    Full Zoom Contact Center listing →  ·  Zoom Contact Center alternatives →

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