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AI Customer Support Software That Integrates with WhatsApp (2026)

In much of the world WhatsApp is the default way customers contact a business, and support tooling has caught up. The tools below publish a WhatsApp integration, typically through the WhatsApp Business API, putting AI agents and human inboxes on the channel customers already use. Look closely at template message handling and handoff behavior; the channel has rules of its own.

How this list works: every tool below lists WhatsApp among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.

36 tools that integrate with WhatsApp

1. #1

   Ada

   Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.

   PricingPaid · CustomWorks withZendeskSalesforceServiceNowShopify+2 more

   Full Ada listing →  ·  Ada alternatives →

2. #2

   Bland AI

   Voice AI platform for phone agents that runs its own speech-to-text, LLM and text-to-speech models, aimed at regulated, high-stakes customer calls.

   PricingPaid · $0.14/minWorks withTwilioGenesysFive9NICE CXone+14 more

   Full Bland AI listing →  ·  Bland AI alternatives →

3. #3

   Botpress

   AI agent platform with a visual studio, knowledge bases, and human handoff, deploying bots to chat channels like WhatsApp and Slack.

   PricingFreemium · Free; $150/mo billed annuallyWorks withWhatsAppFacebook MessengerTelegramSlack+1 more

   Full Botpress listing →  ·  Botpress alternatives →

4. #4

   Chatbase

   Build a custom AI support agent trained on your data and embed it on your site in minutes.

   PricingPaid · $32/mo billed annuallyWorks withZendeskSlackStripeSalesforce+2 more

   Full Chatbase listing →  ·  Chatbase alternatives →

5. #5

   Crisp

   All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.

   PricingFreemium · Free; $45/mo per workspaceWorks withShopifySlackWhatsAppInstagram+2 more

   Full Crisp listing →  ·  Crisp alternatives →

6. #6

   Deskpro

   Omnichannel help desk for customer, IT and HR teams with assistive AI, offered as cloud or self-hosted with a private AI option.

   PricingPaid · $39/agent/mo (5-agent minimum)Works withSlackMicrosoft TeamsSalesforceHubSpot+8 more

   Full Deskpro listing →  ·  Deskpro alternatives →

7. #7

   DocsBot

   Bootstrapped AI agent builder that turns docs, help centers and past tickets into cited support answers, actions and voice agents.

   PricingFreemium · $49/mo billed monthlyWorks withZendeskHelp ScoutFreshdeskZoho Desk+15 more

   Full DocsBot listing →  ·  DocsBot alternatives →

8. #8

   eDesk

   Ecommerce helpdesk for marketplace and webstore sellers, with an AI Agent billed at $0.99 per outcome that answers across Amazon, eBay and Shopify.

   PricingPaid · $39/agent/mo billed annuallyWorks withAmazoneBayWalmartMirakl+22 more

   Full eDesk listing →  ·  eDesk alternatives →

9. #9

   Freshdesk with Freddy AI

   Freshworks' help desk with Freddy AI agents, copilot, and insights built in.

   PricingPaid · $0.49/sessionWorks withSlackShopifySalesforceJira+2 more

   Full Freshdesk with Freddy AI listing →  ·  Freshdesk with Freddy AI alternatives →

10. #10

    Front

    Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.

    PricingPaid · $25/seat/mo (billed annually)Works withSalesforceHubSpotAsanaAircall+2 more

    Full Front listing →  ·  Front alternatives →

11. #11

    Gleap

    AI-native help desk for software teams whose Kai agents answer customers, investigate bug reports and open pull requests for engineers.

    PricingPer resolution · $29/mo billed annually, plus $0.29 per AI resolutionWorks withJiraLinearGitHubSlack+14 more

    Full Gleap listing →  ·  Gleap alternatives →

12. #12

    Gorgias

    The conversational AI platform for e-commerce brands, deeply integrated with Shopify.

    PricingPer resolution · $10/moWorks withShopifyKlaviyoInstagramWhatsApp+2 more

    Full Gorgias listing →  ·  Gorgias alternatives →

13. #13

    Haptik

    Jio-owned enterprise conversational AI for customer service across WhatsApp, voice, web and social, with 100+ languages and a live-chat agent inbox.

    PricingPaid · CustomWorks withWhatsAppInstagramFacebook MessengerMicrosoft Teams+14 more

    Full Haptik listing →  ·  Haptik alternatives →

14. #14

    HelpCrunch

    Budget customer communication platform with live chat, shared inbox, knowledge base and AI agents, pitched as an affordable Intercom alternative.

    PricingPaid · $12/team member/mo billed annuallyWorks withWhatsAppInstagramFacebook MessengerTelegram+17 more

    Full HelpCrunch listing →  ·  HelpCrunch alternatives →

15. #15

    Helply

    AI-native help desk rebuilt from Groove, with agents that investigate and act, unlimited users and AI billed in credits from $49 a month.

    PricingPaid · $49/mo (500 AI credits, unlimited users)Works withSlackMicrosoft TeamsDiscordTelegram+18 more

    Full Helply listing →  ·  Helply alternatives →

16. #16

    Helpshift

    AI-native player support platform for games, with an in-game SDK, Care AI agents, and Keywords Studios human agents behind it.

    PricingPaid · CustomWorks withiOSAndroidUnityUnreal Engine+6 more

    Full Helpshift listing →  ·  Helpshift alternatives →

17. #17

    Intercom

    AI-first helpdesk with an omnichannel inbox, ticketing, help center and Copilot, built natively around Intercom's Fin AI agent.

    PricingPaid · $19/seat/mo billed annually + $0.99/Fin outcomeWorks withSlackShopifyGitHubLinear+9 more

    Full Intercom listing →  ·  Intercom alternatives →

18. #18

    InvGate Service Management

    ITSM and asset management platform for internal service desks, with a built-in AI Virtual Service Agent in Teams, Slack, WhatsApp and the portal.

    PricingPaid · $1,499/yr for 5 agentsWorks withMicrosoft TeamsSlackWhatsAppMicrosoft Intune+18 more

    Full InvGate Service Management listing →  ·  InvGate Service Management alternatives →

19. #19

    Kommunicate

    No-code AI customer service platform with AI agents, email ticketing, voice AI and live chat handoff across web, WhatsApp and social. From $34/mo.

    PricingPaid · $34/mo billed annuallyWorks withWhatsAppFacebookInstagramTelegram+17 more

    Full Kommunicate listing →  ·  Kommunicate alternatives →

20. #20

    Kustomer

    CRM-based customer service platform with AI agents that see the full customer, not just the ticket.

    PricingPaid · CustomWorks withShopifySlackSalesforceWhatsApp+2 more

    Full Kustomer listing →  ·  Kustomer alternatives →

21. #21

    LiveAgent

    All-in-one help desk with ticketing, live chat, call center and social channels, plus an LLM chatbot and AI reply tools, from $15 per agent.

    PricingPaid · $15/agent/mo billed annuallyWorks withSlackFacebookInstagramX (Twitter)+4 more

    Full LiveAgent listing →  ·  LiveAgent alternatives →

22. #22

    LiveChat

    Long-running website live chat from Text, now sold as Text by LiveChat with an AI Agent, shared inbox and ticketing on one plan.

    PricingPaid · $19/user/mo billed annuallyWorks withShopifyWooCommerceWordPressWebflow+9 more

    Full LiveChat listing →  ·  LiveChat alternatives →

23. #23

    LivePerson

    Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.

    PricingPaid · CustomWorks withSalesforceZendeskMicrosoft Dynamics 365ServiceNow+4 more

    Full LivePerson listing →  ·  LivePerson alternatives →

24. #24

    Maven AGI

    Enterprise AI agent platform from Boston that resolves support across chat, email and voice on top of Zendesk, Salesforce or Freshdesk, plus agent copilot.

    PricingPaid · CustomWorks withZendeskSalesforceFreshdeskIntercom+15 more

    Full Maven AGI listing →  ·  Maven AGI alternatives →

25. #25

    Pylon

    The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.

    PricingPaid · CustomWorks withSlackMicrosoft TeamsDiscordWhatsApp+7 more

    Full Pylon listing →  ·  Pylon alternatives →

26. #26

    Rep AI

    Shopify-first AI concierge that uses shopper behavior to start conversations, answers support questions across channels and adds a beta helpdesk.

    PricingPaid · CustomWorks withShopifyKlaviyoWooCommerceSalesforce Commerce Cloud+5 more

    Full Rep AI listing →  ·  Rep AI alternatives →

27. #27

    Salesforce Agentforce

    Autonomous AI agents on the Salesforce platform, grounded in your CRM data.

    PricingPaid · $2/conversationWorks withSlackSalesforce CRMData CloudMuleSoft+2 more

    Full Salesforce Agentforce listing →  ·  Salesforce Agentforce alternatives →

28. #28

    ServiceNow Customer Service Management

    ServiceNow's enterprise customer service platform with AI agents, AI Voice Agents and case orchestration across departments; quote-only pricing.

    PricingPaid · CustomWorks withVonageGenesysNICE CXoneAmazon Connect+6 more

    Full ServiceNow Customer Service Management listing →  ·  ServiceNow Customer Service Management alternatives →

29. #29

    SiteGPT

    Website-trained AI support chatbot for small businesses, with human escalation, lead capture, and a Zendesk Messaging AI agent mode.

    PricingPaid · $39/mo billed annually ($59 monthly)Works withZendeskCrispSlackGoogle Chat+11 more

    Full SiteGPT listing →  ·  SiteGPT alternatives →

30. #30

    Sprinklr Service

    AI-native contact center suite unifying voice, chat, and 30+ social and messaging channels with autonomous AI agents and copilots.

    PricingPaid · CustomWorks withSalesforceMicrosoft Dynamics 365WhatsAppInstagram+4 more

    Full Sprinklr Service listing →  ·  Sprinklr Service alternatives →

31. #31

    Tidio Lyro

    AI customer service agent for small and mid-size businesses, bundled with live chat and a simple help desk.

    PricingFreemium · Free; Lyro AI from $32.50/moWorks withShopifyWordPressInstagramFacebook Messenger+2 more

    Full Tidio Lyro listing →  ·  Tidio Lyro alternatives →

32. #32

    Trengo

    Dutch omnichannel inbox built around WhatsApp, with AI agents that answer, act and qualify leads across email, chat, social and voice.

    PricingPaid · €299/mo billed annually (10 users)Works withWhatsAppInstagramFacebookTikTok+3 more

    Full Trengo listing →  ·  Trengo alternatives →

33. #33

    Twilio Flex

    Twilio's programmable contact center that combines AI self-service, AI agent assist and human agents, with usage-based pricing from $1 per active user hour.

    PricingPaid · $1/active user hourWorks withSalesforceSalesforce Voice (Agentforce)ServiceNowTwilio Studio+4 more

    Full Twilio Flex listing →  ·  Twilio Flex alternatives →

34. #34

    Wonderchat

    No-code AI agent for support deflection and lead capture that cites a source in every answer, on flat monthly plans with EU hosting.

    PricingFreemium · $124/mo billed annuallyWorks withZendeskFreshdeskHubSpotSalesforce+13 more

    Full Wonderchat listing →  ·  Wonderchat alternatives →

35. #35

    Zeiko Support

    Supervised AI customer-support agents for small teams, with approved-source answers, permission-scoped workflows, and human handoff that preserves conversation state.

    PricingPaid · $49/moWorks withShopifySlackTelegramWhatsApp+2 more

    Full Zeiko Support listing →  ·  Zeiko Support alternatives →

36. #36

    Zendesk AI Agents

    Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.

    PricingPer resolution · $1.50/resolutionWorks withSlackShopifySalesforceJira+2 more

    Full Zendesk AI Agents listing →  ·  Zendesk AI Agents alternatives →

Other integrations

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