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AI Customer Support Software That Integrates with WhatsApp (2026)

In much of the world WhatsApp is the default way customers contact a business, and support tooling has caught up. The tools below publish a WhatsApp integration, typically through the WhatsApp Business API, putting AI agents and human inboxes on the channel customers already use. Look closely at template message handling and handoff behavior; the channel has rules of its own.

How this list works: every tool below lists WhatsApp among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.

13 tools that integrate with WhatsApp

1. #1

   Ada

   Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.

   Paid · Custom Zendesk Salesforce ServiceNow Shopify

   Full Ada listing →  ·  Ada alternatives →

2. #2

   Botpress

   AI agent platform with a visual studio, knowledge bases, and human handoff, deploying bots to chat channels like WhatsApp and Slack.

   Freemium · Free; $89/mo + AI usage WhatsApp Facebook Messenger Telegram Slack

   Full Botpress listing →  ·  Botpress alternatives →

3. #3

   Chatbase

   Build a custom AI support agent trained on your data and embed it on your site in minutes.

   Freemium · Free; $32/mo Zendesk Slack Stripe Salesforce

   Full Chatbase listing →  ·  Chatbase alternatives →

4. #4

   Crisp

   All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.

   Freemium · Free plan available Shopify Slack WhatsApp Instagram

   Full Crisp listing →  ·  Crisp alternatives →

5. #5

   Freshdesk with Freddy AI

   Freshworks' help desk with Freddy AI agents, copilot, and insights built in.

   Per resolution · $0.49/session Slack Shopify Salesforce Jira

   Full Freshdesk with Freddy AI listing →  ·  Freshdesk with Freddy AI alternatives →

6. #6

   Front

   Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.

   Paid · $25/seat/mo Salesforce HubSpot Asana Aircall

   Full Front listing →  ·  Front alternatives →

7. #7

   Gorgias

   The conversational AI platform for e-commerce brands, deeply integrated with Shopify.

   Paid · $10/mo Shopify Klaviyo Instagram WhatsApp

   Full Gorgias listing →  ·  Gorgias alternatives →

8. #8

   Kustomer

   CRM-based customer service platform with AI agents that see the full customer, not just the ticket.

   Per resolution · $0.60/conversation Shopify Slack Salesforce WhatsApp

   Full Kustomer listing →  ·  Kustomer alternatives →

9. #9

   LivePerson

   Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.

   Paid · Custom Salesforce Zendesk Microsoft Dynamics ServiceNow

   Full LivePerson listing →  ·  LivePerson alternatives →

10. #10

    Salesforce Agentforce

    Autonomous AI agents on the Salesforce platform, grounded in your CRM data.

    Per resolution · $2/conversation Slack Salesforce CRM Data Cloud MuleSoft

    Full Salesforce Agentforce listing →  ·  Salesforce Agentforce alternatives →

11. #11

    Sprinklr Service

    AI-native contact center suite unifying voice, chat, and 30+ social and messaging channels with autonomous AI agents and copilots.

    Paid · Custom Salesforce Microsoft Dynamics 365 WhatsApp Instagram

    Full Sprinklr Service listing →  ·  Sprinklr Service alternatives →

12. #12

    Tidio Lyro

    AI customer service agent for small and mid-size businesses, bundled with live chat and a simple help desk.

    Freemium · Free plan available Shopify WordPress Instagram Messenger

    Full Tidio Lyro listing →  ·  Tidio Lyro alternatives →

13. #13

    Zendesk AI Agents

    Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.

    Per resolution · ~$1.50/resolution Slack Shopify Salesforce Jira

    Full Zendesk AI Agents listing →  ·  Zendesk AI Agents alternatives →

Other integrations

Amazon Connect Five9 Freshdesk Genesys Gorgias HubSpot Instagram Intercom Jira Kustomer Microsoft Dynamics 365 Microsoft Teams Salesforce ServiceNow Shopify Slack Stripe Twilio Zendesk