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AI Customer Support Software That Integrates with Shopify (2026)

For a Shopify store, the integration is the whole point: an AI agent that can look up an order, edit a shipping address, or start a return resolves tickets, while one that cannot just recites policy. Every tool below publishes a Shopify integration. The e-commerce specialists on the list generally act on store data directly; the broader platforms vary, so ask exactly which order actions the AI can take.

How this list works: every tool below lists Shopify among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.

Want a curated answer instead? See Best AI Customer Support for Shopify Stores →

29 tools that integrate with Shopify

1. #1

   Ada

   Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.

   PricingPaid · CustomWorks withZendeskSalesforceServiceNowShopify+2 more

   Full Ada listing →  ·  Ada alternatives →

2. #2

   Assembled

   Support operations platform combining workforce management with AI issue resolution.

   PricingPaid · $25/agent/moWorks withSlackFive9OktaShopify+2 more

   Full Assembled listing →  ·  Assembled alternatives →

3. #3

   Certainly

   Certainly harnesses the power of Generative AI and Conversational AI tailored specifically for your business and operations, freeing you from the constraints and discomfort of one-size-fits-all solutions.

   PricingPaid · $449/mo (2,000 conversations)Works withZendeskSalesforceShopifyDixa+4 more

   Full Certainly listing →  ·  Certainly alternatives →

4. #4

   Crisp

   All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.

   PricingFreemium · Free plan availableWorks withShopifySlackWhatsAppInstagram+2 more

   Full Crisp listing →  ·  Crisp alternatives →

5. #5

   Decagon

   Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.

   PricingPer resolution · CustomWorks withZendeskSalesforceIntercomShopify+2 more

   Full Decagon listing →  ·  Decagon alternatives →

6. #6

   eesel AI

   Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.

   PricingPaid · $0.40/AI-handled ticketWorks withZendeskFreshdeskIntercomSlack+4 more

   Full eesel AI listing →  ·  eesel AI alternatives →

7. #7

   Forethought

   The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.

   PricingPaid · CustomWorks withZendeskSalesforceFreshdeskIntercom+2 more

   Full Forethought listing →  ·  Forethought alternatives →

8. #8

   Freshdesk with Freddy AI

   Freshworks' help desk with Freddy AI agents, copilot, and insights built in.

   PricingPer resolution · $0.49/sessionWorks withSlackShopifySalesforceJira+2 more

   Full Freshdesk with Freddy AI listing →  ·  Freshdesk with Freddy AI alternatives →

9. #9

   Gladly Sidekick

   Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.

   PricingPaid · ~$180/seat/moWorks withShopifySalesforceZendeskTwilio+2 more

   Full Gladly Sidekick listing →  ·  Gladly Sidekick alternatives →

10. #10

    Gorgias

    The conversational AI platform for e-commerce brands, deeply integrated with Shopify.

    PricingPaid · $10/moWorks withShopifyKlaviyoInstagramWhatsApp+2 more

    Full Gorgias listing →  ·  Gorgias alternatives →

11. #11

    Help Scout

    Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.

    PricingFreemium · Free; $25/user/moWorks withShopifySlackSalesforceHubSpot+2 more

    Full Help Scout listing →  ·  Help Scout alternatives →

12. #12

    Hiver

    NLP for context identification, and intelligent template suggestions. Intuitive interface.

    PricingPaid · $25/user/mo billed annuallyWorks withGmailSlackSalesforceJira+2 more

    Full Hiver listing →  ·  Hiver alternatives →

13. #13

    HubSpot Breeze

    HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.

    PricingPer resolution · $0.50/resolutionWorks withSlackShopifySalesforceGmail+2 more

    Full HubSpot Breeze listing →  ·  HubSpot Breeze alternatives →

14. #14

    Kustomer

    CRM-based customer service platform with AI agents that see the full customer, not just the ticket.

    PricingPaid · CustomWorks withShopifySlackSalesforceWhatsApp+2 more

    Full Kustomer listing →  ·  Kustomer alternatives →

15. #15

    LivePerson

    Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.

    PricingPaid · CustomWorks withSalesforceZendeskMicrosoft DynamicsServiceNow+4 more

    Full LivePerson listing →  ·  LivePerson alternatives →

16. #16

    Mavenoid

    AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.

    PricingPaid · CustomWorks withZendeskSalesforceGenesysAmazon Connect+2 more

    Full Mavenoid listing →  ·  Mavenoid alternatives →

17. #17

    My AskAI

    Affordable AI support agent that deflects tickets and hands off to your existing live chat.

    PricingPaid · $199/mo (1,000 tickets)Works withZendeskIntercomFreshdeskGorgias+2 more

    Full My AskAI listing →  ·  My AskAI alternatives →

18. #18

    Netomi

    Enterprise AI customer service platform with sanctioned, brand-safe generative agents.

    PricingPer resolution · CustomWorks withZendeskSalesforceFreshdeskGenesys+2 more

    Full Netomi listing →  ·  Netomi alternatives →

19. #19

    Quiq

    Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.

    PricingPaid · Custom (per-conversation)Works withSalesforceZendeskMicrosoft Dynamics 365Kustomer+4 more

    Full Quiq listing →  ·  Quiq alternatives →

20. #20

    Re:amaze

    Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.

    PricingPaid · $29/user/moWorks withShopifyBigCommerceWordPressStripe+2 more

    Full Re:amaze listing →  ·  Re:amaze alternatives →

21. #21

    Richpanel

    AI-first customer service for e-commerce: self-service portal plus AI that drafts and resolves.

    PricingPer resolution · $99/seat + $0.20/AI conversationWorks withShopifyWooCommerceMagentoKlaviyo+2 more

    Full Richpanel listing →  ·  Richpanel alternatives →

22. #22

    Siena AI

    Empathic AI customer service for commerce brands, blending automation with brand personality.

    PricingPer resolution · $750/mo + $0.90/ticketWorks withGorgiasZendeskShopifyRecharge+2 more

    Full Siena AI listing →  ·  Siena AI alternatives →

23. #23

    Sierra AI

    AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.

    PricingPer resolution · CustomWorks withSalesforceZendeskShopifyTwilio+2 more

    Full Sierra AI listing →  ·  Sierra AI alternatives →

24. #24

    Tidio Lyro

    AI customer service agent for small and mid-size businesses, bundled with live chat and a simple help desk.

    PricingFreemium · Free; Lyro AI from $32.50/moWorks withShopifyWordPressInstagramMessenger+2 more

    Full Tidio Lyro listing →  ·  Tidio Lyro alternatives →

25. #25

    Voiceflow

    Collaborative visual platform where teams design, test, and deploy AI chat and voice agents across support channels.

    PricingFreemium · Free; $60/moWorks withZendeskSalesforceTwilioHubSpot+4 more

    Full Voiceflow listing →  ·  Voiceflow alternatives →

26. #26

    Yuma AI

    Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.

    PricingPer resolution · $14,400/yr (~$1.20/resolution)Works withShopifyGorgiasZendeskKustomer+2 more

    Full Yuma AI listing →  ·  Yuma AI alternatives →

27. #27

    Zeiko Support

    Supervised AI customer-support agents for small teams, with approved-source answers, permission-scoped workflows, and human handoff that preserves conversation state.

    PricingPaid · $49/moWorks withShopifyWebsite WidgetEmailSlack+5 more

    Full Zeiko Support listing →  ·  Zeiko Support alternatives →

28. #28

    Zendesk AI Agents

    Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.

    PricingPer resolution · ~$1.50/resolutionWorks withSlackShopifySalesforceJira+2 more

    Full Zendesk AI Agents listing →  ·  Zendesk AI Agents alternatives →

29. #29

    Zowie

    AI customer service agent for e-commerce, focused on resolving tickets and driving revenue.

    PricingPer resolution · CustomWorks withShopifyZendeskSalesforceGorgias+2 more

    Full Zowie listing →  ·  Zowie alternatives →

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