AI Customer Support Software That Integrates with Shopify (2026)
For a Shopify store, the integration is the whole point: an AI agent that can look up an order, edit a shipping address, or start a return resolves tickets, while one that cannot just recites policy. Every tool below publishes a Shopify integration. The e-commerce specialists on the list generally act on store data directly; the broader platforms vary, so ask exactly which order actions the AI can take.
How this list works: every tool below lists Shopify among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.
Want a curated answer instead? See Best AI Customer Support for Shopify Stores →
52 tools that integrate with Shopify
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#1
Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.
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#2
Cloud phone system for support and sales teams with built-in AI Voice Agents, AI coaching and 250+ integrations; from $30/license/mo billed annually.
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#3
E-commerce AI support concierge and shopping assistant, formerly Gleen, that resolves and acts on orders across chat, email, social and voice.
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#4
Support operations platform combining workforce management with AI issue resolution.
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#5
ChatBeacon brings live chat and AI together to help organizations deliver faster, more personal customer support. AI agents answer routine questions, AI assists staff, and complex conversations reach a person with their context intact.
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#6
Open-source omnichannel support desk you can self-host or run in the cloud, with the Captain AI agent, copilot drafts and a help center.
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#7
AI phone platform for Shopify brands. AI voice agents answer support calls 24/7 with live order and stock context, and call your Klaviyo and Shopify segments.
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#8
All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.
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#9
Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.
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#10
Copenhagen-built customer service platform for ecommerce brands, with native voice, the Mim AI agent billed per conversation, and Co-Pilot.
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#11
Ecommerce helpdesk for marketplace and webstore sellers, with an AI Agent billed at $0.99 per outcome that answers across Amazon, eBay and Shopify.
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#12
Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.
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#13
ElevenLabs' voice and chat agent platform, with a dedicated support offering: 90+ languages, helpdesk integrations and per-minute pricing with a free tier.
Full ElevenLabs Agents listing → · ElevenLabs Agents alternatives →
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#14
YC-backed AI support agent for chat, email and voice that layers on your help desk, priced per resolved ticket from $0.89 down to $0.49.
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#15
The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.
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#16
Freshworks' help desk with Freddy AI agents, copilot, and insights built in.
Full Freshdesk with Freddy AI listing → · Freshdesk with Freddy AI alternatives →
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#17
Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
Full Gladly Sidekick listing → · Gladly Sidekick alternatives →
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#18
The conversational AI platform for e-commerce brands, deeply integrated with Shopify.
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#19
Established help desk for customer, IT and HR support with an AI copilot add-on, per-action Autopilot agents and a per-resolution chatbot.
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#20
Jio-owned enterprise conversational AI for customer service across WhatsApp, voice, web and social, with 100+ languages and a live-chat agent inbox.
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#21
Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.
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#22
Budget customer communication platform with live chat, shared inbox, knowledge base and AI agents, pitched as an affordable Intercom alternative.
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#23
AI-native help desk rebuilt from Groove, with agents that investigate and act, unlimited users and AI billed in credits from $49 a month.
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#24
NLP for context identification, and intelligent template suggestions. Intuitive interface.
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#25
HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.
Full HubSpot Breeze listing → · HubSpot Breeze alternatives →
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#26
AI-first helpdesk with an omnichannel inbox, ticketing, help center and Copilot, built natively around Intercom's Fin AI agent.
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#27
Veteran help desk relaunched around Kay, an AI agent billed at $1 per resolved ticket that also runs on top of Zendesk, Freshdesk or Intercom.
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#28
CRM-based customer service platform with AI agents that see the full customer, not just the ticket.
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#29
Long-running website live chat from Text, now sold as Text by LiveChat with an AI Agent, shared inbox and ticketing on one plan.
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#30
Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.
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#31
AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.
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#32
Affordable AI support agent that deflects tickets and hands off to your existing live chat.
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#33
Enterprise AI customer service platform with sanctioned, brand-safe generative agents.
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#34
AI agents for consumer brands that resolve support requests and take guarded actions like refunds and address changes across chat, email, social and voice.
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#35
Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.
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#36
Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.
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#37
Shopify-first AI concierge that uses shopper behavior to start conversations, answers support questions across channels and adds a beta helpdesk.
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#38
AI-first customer service for e-commerce: self-service portal plus AI that drafts and resolves.
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#39
Empathic AI customer service for commerce brands, blending automation with brand personality.
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#40
AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.
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#41
Supportifier is a Swedish ticketing system for customer service with AI agents, built by Successifier AB in Stockholm. It builds a knowledge base from your existing documents, website and past tickets. Your team reviews it, and it then powers a public help centre, AI form, AI and live chat, shared inbox with AI drafts and a customer portal.
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#42
Berlin-based enterprise voice AI platform with its own telephony network, a visual flow builder and built-in testing and auto-QA. Contracts from $30,000/yr.
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#43
AI customer service agent for small and mid-size businesses, bundled with live chat and a simple help desk.
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#44
Dutch omnichannel inbox built around WhatsApp, with AI agents that answer, act and qualify leads across email, chat, social and voice.
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#45
Swiss AI customer experience platform: AI agents resolve tickets end to end on 3,500+ integrations, set up by talking to its Nova operator. From $99/mo.
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#46
Collaborative visual platform where teams design, test, and deploy AI chat and voice agents across support channels.
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#47
No-code AI agent for support deflection and lead capture that cites a source in every answer, on flat monthly plans with EU hosting.
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#48
Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.
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#49
Supervised AI customer-support agents for small teams, with approved-source answers, permission-scoped workflows, and human handoff that preserves conversation state.
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#50
Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.
Full Zendesk AI Agents listing → · Zendesk AI Agents alternatives →
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#51
Ecommerce AI agent that answers product questions, handles order support and recovers carts across site chat, WhatsApp, Instagram and email.
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#52
AI customer service agent for e-commerce, focused on resolving tickets and driving revenue.
Other integrations
Adobe Commerce (Magento) Aircall Amazon Connect Confluence Discord Facebook Messenger Five9 Freshdesk Front Genesys Google Drive Gorgias Help Scout HubSpot Instagram Intercom Jira Klaviyo Kustomer Microsoft Dynamics 365 Microsoft Teams NICE CXone Notion Okta Salesforce ServiceNow Slack Stripe Talkdesk Twilio WhatsApp WooCommerce Zapier Zendesk