Confluence is the internal wiki for many engineering-led companies, and it often holds the most accurate answers to technical support questions and IT requests. The tools below publish a Confluence integration, so their AI can answer from your spaces in a help widget, a ticket or a Slack thread. As with any internal source, check how each tool respects Confluence permissions before you point it at customer-facing channels.
How this list works: every tool below lists Confluence among its published integrations. It is the full set in the directory, not a hand-picked shortlist; integration depth varies, so confirm the specifics on the vendor's site before you commit.
AI support agent that resolves refunds, cancellations and account changes by running plain-English workflows against your own systems.
Slack-native helpdesk for external customer channels and internal IT and HR requests, with AI agents that answer and act from Slack.
Bootstrapped AI agent builder that turns docs, help centers and past tickets into cited support answers, actions and voice agents.
AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.
Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.
AI-native help desk rebuilt from Groove, with agents that investigate and act, unlimited users and AI billed in credits from $49 a month.
AI agent platform for technical and B2B support: cited customer assistants, a help desk copilot, and agents that update your docs.
Atlassian's service desk for IT, employee and customer support, with Rovo AI agents and a free plan for 3 agents; now sold as Service Collection.
Full Jira Service Management listing → · Jira Service Management alternatives →
Answer engine for technical products that turns docs, code, tickets and forums into cited AI agents for docs sites, support forms, Slack and MCP.
Agentic AI platform with prebuilt HR, IT, and finance assistants that answer employee questions in Slack and Microsoft Teams.
Enterprise AI agent platform from Boston that resolves support across chat, email and voice on top of Zendesk, Salesforce or Freshdesk, plus agent copilot.
Enterprise AI platform for technical B2B support, formerly Ask-AI: self-service, triage, rep assist and knowledge automation over your stack.
Enterprise AI assistant that resolves employee IT, HR, and finance requests inside Slack and Microsoft Teams, now part of ServiceNow.
The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.
Agentic service desk for IT, HR and ops that turns Slack and Microsoft Teams messages into tickets and resolves them with AI agents and workflows.
Sendbird's AI agent for customer service and revenue across chat, email, SMS, WhatsApp and voice, with a free AI-native helpdesk and per-resolution billing.
Full Sendbird delight.ai listing → · Sendbird delight.ai alternatives →
AI-native ITSM where admins build automations from plain English and a help desk agent resolves employee requests using only approved workflows.
Slack-first internal service desk for IT and HR teams, with AI agents that answer employee requests from your existing knowledge base.
Support knowledge platform built on interactive step-by-step guides, with AI Answers and Business Process Agents that follow your exact processes.
Adobe Commerce (Magento) Aircall Amazon Connect Discord Facebook Messenger Five9 Freshdesk Front Genesys Google Drive Gorgias Help Scout HubSpot Instagram Intercom Jira Klaviyo Kustomer Microsoft Dynamics 365 Microsoft Teams NICE CXone Notion Okta Salesforce ServiceNow Shopify Slack Stripe Talkdesk Twilio WhatsApp WooCommerce Zapier Zendesk
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