← Loris

Best Loris Alternatives (2026)

Shopping for an alternative to Loris? It is one of many Contact Center & CCaaS and QA & Conversation Analytics tools in the directory, and the right pick depends on your budget, channels, and existing stack. Below are 27 approved alternatives that share its categories, ranked by how closely they overlap, each with its pricing and a note on when it is the better fit.

About Loris

Conversation intelligence platform, now part of Contentsquare, that analyzes every support interaction for intent, sentiment, automated QA, and AI agent performance.

Pricing

Paid from Custom

Integrations

Zendesk Salesforce Kustomer Gladly LivePerson Twilio

Read the full Loris listing →

Best Contact Center & CCaaS Best QA & Conversation Analytics

The 27 best Loris alternatives

1. #1
   

   Cresta

   Real-time agent assist and AI insights for contact centers, trained on your best performers.

   PricingPaid · CustomWorks withSalesforceFive9GenesysAmazon Connect+2 more

   Pick Cresta for a tool that focuses on making human agents faster.

   Compare Loris vs Cresta →

2. #2
   

   EvaluAgent

   Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.

   PricingPaid · $35/user/moWorks withZendeskIntercomSalesforceHubSpot+11 more

   Pick EvaluAgent for a tool that adds voice and phone AI.

   Compare Loris vs EvaluAgent →

3. #3
   

   Level AI

   AI-first quality assurance and analytics for customer service teams.

   PricingPaid · CustomWorks withGenesysNICE CXoneFive9Talkdesk+2 more

   Pick Level AI for a tool that focuses on making human agents faster.

   Compare Loris vs Level AI →

4. #4
   

   MaestroQA

   Quality assurance and conversation analytics platform pairing custom scorecards and screen capture with AutoQA grading, coaching workflows, and AI chatbot monitoring.

   PricingPaid · CustomWorks withZendeskIntercomGorgiasKustomer+4 more

   A close, like-for-like alternative in the same categories, worth a side-by-side look.

   Compare Loris vs MaestroQA →

5. #5
   

   Observe.AI

   Conversation intelligence, auto QA, and real-time agent assist for contact centers.

   PricingPaid · CustomWorks withAmazon ConnectAvaya8x8Aircall+2 more

   Pick Observe.AI for a tool that focuses on making human agents faster.

   Compare Loris vs Observe.AI →

6. #6
   

   Verint

   Enterprise CX automation platform where Da Vinci AI powers specialized bots for containment, agent assist, and workforce engagement.

   PricingPaid · CustomWorks withFive9Genesys CloudAmazon ConnectZoom Contact Center+3 more

   Pick Verint for a tool that is aimed at enterprise scale, security, and compliance.

   Compare Loris vs Verint →

7. #7
   

   Zendesk QA

   AI-powered quality assurance, formerly Klaus, that auto-scores every support conversation, flags risky interactions, and grades AI agents alongside humans.

   PricingPaid · $50/agent/mo (with WFM)Works withZendeskSalesforce Service CloudIntercomGenesys+3 more

   A close, like-for-like alternative in the same categories, worth a side-by-side look.

   Compare Loris vs Zendesk QA →

8. #8
   

   Amazon Connect

   AWS's usage-priced cloud contact center with bundled agentic AI, agent assist, and analytics across voice, chat, email, and SMS.

   PricingPaid · $0.038/minWorks withSalesforceZendeskServiceNowMarketo+4 more

   Pick Amazon Connect for a tool that is aimed at enterprise scale, security, and compliance.

9. #9
   

   Assembled

   Support operations platform combining workforce management with AI issue resolution.

   PricingPaid · $25/agent/moWorks withSlackFive9OktaShopify+2 more

   Pick Assembled for a tool that focuses on making human agents faster.

10. #10
    

    Balto

    Real-time guidance for contact center agents: the right thing to say, on every call.

    PricingPaid · CustomWorks withFive9Genesys CloudNICE CXoneRingCentral+3 more

    Pick Balto for a tool that focuses on making human agents faster.

11. #11
    

    boost.ai

    Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.

    PricingPaid · CustomWorks withGenesysZendeskSalesforceFive9+2 more

    Pick boost.ai for a tool that leans harder on autonomous AI agents.

12. #12
    

    Cognigy

    Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat

    PricingPaid · CustomWorks withGenesysAmazon ConnectAvaya8x8+4 more

    Pick Cognigy for a tool that leans harder on autonomous AI agents.

13. #13
    

    Dialpad Ai

    AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.

    PricingPaid · $15/user/moWorks withSalesforceZendeskGoogle WorkspaceMicrosoft Teams+2 more

    Pick Dialpad Ai for a tool that focuses on making human agents faster.

14. #14
    

    Five9

    Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.

    PricingPaid · $119/seat/moWorks withSalesforceServiceNowMicrosoft Dynamics 365Zendesk+4 more

    Pick Five9 for a tool that is aimed at enterprise scale, security, and compliance.

15. #15
    

    Gemini Enterprise for Customer Experience

    Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.

    PricingPaid · $0.50/sessionWorks withUJETGenesysCiscoFive9+4 more

    Pick Gemini Enterprise for Customer Experience for a tool that leans harder on autonomous AI agents.

16. #16
    

    Genesys Cloud CX

    All-in-one cloud contact center platform with Agent Copilot, agentic virtual agents, and workforce engagement for large support operations.

    PricingPaid · $75/user/moWorks withSalesforceMicrosoft TeamsZoomServiceNow+4 more

    Pick Genesys Cloud CX for a tool that is aimed at enterprise scale, security, and compliance.

17. #17
    

    Hyro

    Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.

    PricingPaid · CustomWorks withEpicMyChartSalesforce Health CloudGenesys Cloud+1 more

    Pick Hyro for a tool that leans harder on autonomous AI agents.

18. #18
    

    interface.ai

    Agentic voice and chat AI purpose-built for credit unions and community banks, wired directly into core banking systems.

    PricingPaid · CustomWorks withJack Henry SymitarJack Henry SilverLakeFiservCorelation+3 more

    Pick interface.ai for a tool that leans harder on autonomous AI agents.

19. #19
    

    LivePerson

    Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.

    PricingPaid · CustomWorks withSalesforceZendeskMicrosoft DynamicsServiceNow+4 more

    Pick LivePerson for a tool that leans harder on autonomous AI agents.

20. #20
    

    NICE CXone

    Enterprise cloud contact center platform with omnichannel routing, Enlighten AI copilots and AI agents, and workforce management built in.

    PricingPaid · $110/agent/moWorks withSalesforceMicrosoft DynamicsOracleServiceNow+4 more

    Pick NICE CXone for a tool that is aimed at enterprise scale, security, and compliance.

21. #21
    

    Parloa

    AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.

    PricingPaid · CustomWorks withGenesysAmazon ConnectTwilioSalesforce+2 more

    Pick Parloa for a tool that is aimed at enterprise scale, security, and compliance.

22. #22
    

    PolyAI

    Voice AI agents that sound human and resolve calls for enterprises: no hold time, 24/7.

    PricingPaid · Custom (per-minute)Works withSalesforceHubSpotZendeskMicrosoft Dynamics+2 more

    Pick PolyAI for a tool that is aimed at enterprise scale, security, and compliance.

23. #23
    

    Replicant

    Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.

    PricingPaid · CustomWorks withFive9GenesysAmazon ConnectNICE+4 more

    Pick Replicant for a tool that is aimed at enterprise scale, security, and compliance.

24. #24
    

    Sprinklr Service

    AI-native contact center suite unifying voice, chat, and 30+ social and messaging channels with autonomous AI agents and copilots.

    PricingPaid · CustomWorks withSalesforceMicrosoft Dynamics 365WhatsAppInstagram+4 more

    Pick Sprinklr Service for a tool that is aimed at enterprise scale, security, and compliance.

25. #25
    

    SupportLogic

    Support experience management for B2B: predict and prevent escalations from ticket signals.

    PricingPaid · $4,000/mo (annual contract)Works withSalesforceZendeskServiceNowMicrosoft Dynamics+2 more

    Pick SupportLogic for a tool that is tuned for B2B and technical support.

26. #26
    

    Talkdesk

    AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.

    PricingPaid · $85/user/moWorks withSalesforceZendeskServiceNowMicrosoft Teams+4 more

    Pick Talkdesk for a tool that is aimed at enterprise scale, security, and compliance.

27. #27
    

    Zoom Contact Center

    Zoom's omnichannel contact center with Virtual Agent self-service AI, Expert Assist agent guidance, and published per-agent pricing.

    PricingPaid · CustomWorks withSalesforceZendeskServiceNowMicrosoft Dynamics 365+3 more

    Pick Zoom Contact Center for a tool that adds voice and phone AI.