Shopping for an alternative to Loris? It is one of many Contact Center & CCaaS and QA & Conversation Analytics tools in the directory, and the right pick depends on your budget, channels, and existing stack. Below are 27 approved alternatives that share its categories, ranked by how closely they overlap, each with its pricing and a note on when it is the better fit.
Conversation intelligence platform, now part of Contentsquare, that analyzes every support interaction for intent, sentiment, automated QA, and AI agent performance.
Best Contact Center & CCaaS Best QA & Conversation Analytics
Real-time agent assist and AI insights for contact centers, trained on your best performers.
Pick Cresta for a tool that focuses on making human agents faster.
Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.
Pick EvaluAgent for a tool that adds voice and phone AI.
AI-first quality assurance and analytics for customer service teams.
Pick Level AI for a tool that focuses on making human agents faster.
Quality assurance and conversation analytics platform pairing custom scorecards and screen capture with AutoQA grading, coaching workflows, and AI chatbot monitoring.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Conversation intelligence, auto QA, and real-time agent assist for contact centers.
Pick Observe.AI for a tool that focuses on making human agents faster.
Enterprise CX automation platform where Da Vinci AI powers specialized bots for containment, agent assist, and workforce engagement.
Pick Verint for a tool that is aimed at enterprise scale, security, and compliance.
AI-powered quality assurance, formerly Klaus, that auto-scores every support conversation, flags risky interactions, and grades AI agents alongside humans.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
AWS's usage-priced cloud contact center with bundled agentic AI, agent assist, and analytics across voice, chat, email, and SMS.
Pick Amazon Connect for a tool that is aimed at enterprise scale, security, and compliance.
Support operations platform combining workforce management with AI issue resolution.
Pick Assembled for a tool that focuses on making human agents faster.
Real-time guidance for contact center agents: the right thing to say, on every call.
Pick Balto for a tool that focuses on making human agents faster.
Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.
Pick boost.ai for a tool that leans harder on autonomous AI agents.
Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat
Pick Cognigy for a tool that leans harder on autonomous AI agents.
AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.
Pick Dialpad Ai for a tool that focuses on making human agents faster.
Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.
Pick Five9 for a tool that is aimed at enterprise scale, security, and compliance.
Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.
Pick Gemini Enterprise for Customer Experience for a tool that leans harder on autonomous AI agents.
All-in-one cloud contact center platform with Agent Copilot, agentic virtual agents, and workforce engagement for large support operations.
Pick Genesys Cloud CX for a tool that is aimed at enterprise scale, security, and compliance.
Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.
Pick Hyro for a tool that leans harder on autonomous AI agents.
Agentic voice and chat AI purpose-built for credit unions and community banks, wired directly into core banking systems.
Pick interface.ai for a tool that leans harder on autonomous AI agents.
Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.
Pick LivePerson for a tool that leans harder on autonomous AI agents.
Enterprise cloud contact center platform with omnichannel routing, Enlighten AI copilots and AI agents, and workforce management built in.
Pick NICE CXone for a tool that is aimed at enterprise scale, security, and compliance.
AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.
Pick Parloa for a tool that is aimed at enterprise scale, security, and compliance.
Voice AI agents that sound human and resolve calls for enterprises: no hold time, 24/7.
Pick PolyAI for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.
Pick Replicant for a tool that is aimed at enterprise scale, security, and compliance.
AI-native contact center suite unifying voice, chat, and 30+ social and messaging channels with autonomous AI agents and copilots.
Pick Sprinklr Service for a tool that is aimed at enterprise scale, security, and compliance.
Support experience management for B2B: predict and prevent escalations from ticket signals.
Pick SupportLogic for a tool that is tuned for B2B and technical support.
AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.
Pick Talkdesk for a tool that is aimed at enterprise scale, security, and compliance.
Zoom's omnichannel contact center with Virtual Agent self-service AI, Expert Assist agent guidance, and published per-agent pricing.
Pick Zoom Contact Center for a tool that adds voice and phone AI.
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