Best eGain Alternatives (2026)
Shopping for an alternative to eGain? It is one of many Agent Assist & Copilots, AI Agents & Chatbots, Contact Center & CCaaS, Enterprise and Knowledge Base & Self-Service tools in the directory, and the right pick depends on your budget, channels, and existing stack. Below are 156 approved alternatives that share its categories, ranked by how closely they overlap, each with its pricing and a note on when it is the better fit.
About eGain
Enterprise knowledge management with GenAI agents for customer self-service and contact center agents, from a Nasdaq-listed Gartner MQ Leader.
- Pricing
- Paid from $25/user/mo
- Channels
- Chat Email Voice Social
- Integrations
- Microsoft Teams Slack Zoom SharePoint CRM and CCaaS platforms via eGain Connectors
Best Agent Assist & Copilots Best AI Agents & Chatbots Best Contact Center & CCaaS Best Enterprise Best Knowledge Base & Self-Service
The 156 best eGain alternatives
Line up eGain and the top 3 picks side by side → pricing, estimated cost, channels, compliance
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#1
Enterprise contact center AI: GenerativeAgent resolves voice and chat contacts, with humans supervising in the loop. Used by JetBlue and American Airlines.
Pick ASAPP for a tool that adds voice and phone AI.
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#2
AI agent platform for technical and B2B support: cited customer assistants, a help desk copilot, and agents that update your docs.
Pick Inkeep for a tool that is tuned for B2B and technical support.
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#3
AI-first helpdesk with an omnichannel inbox, ticketing, help center and Copilot, built natively around Intercom's Fin AI agent.
Pick Intercom for a tool that bundles a full help desk and ticketing suite.
Versus eGain: adds SMS and WhatsApp.
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#4
Contact center AI from Winnipeg: the Sidd agent assists live reps or resolves cases alone by driving your existing desktop apps, with no APIs needed.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus eGain: adds SMS.
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#5
RingCentral's AI contact center: voice plus 20+ digital channels, AIR Pro AI agents and AI quality management, with published per-user pricing.
Pick RingCX for a tool that layers in QA scoring and conversation analytics.
Versus eGain: adds SMS and WhatsApp.
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#6
Support knowledge platform built on interactive step-by-step guides, with AI Answers and Business Process Agents that follow your exact processes.
Pick Stonly if you would rather start on a free or freemium plan.
Versus eGain: adds WhatsApp.
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#7
Supportifier is a Swedish ticketing system for customer service with AI agents, built by Successifier AB in Stockholm. It builds a knowledge base from your existing documents, website and past tickets. Your team reviews it, and it then powers a public help centre, AI form, AI and live chat, shared inbox with AI drafts and a customer portal.
Pick Supportifier for a tool that bundles a full help desk and ticketing suite.
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#8
Ericsson-owned Vonage's cloud contact center: deep Salesforce, ServiceNow and Dynamics integrations plus an AI Virtual Assistant that isn't tied to one model.
Pick Vonage Contact Center for a tool that adds voice and phone AI.
Versus eGain: adds SMS and WhatsApp.
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#9
Cisco's cloud contact center with Webex AI Agent for autonomous self-service and Cisco AI Assistant for agents and supervisors; enterprise, quote-only.
Pick Webex Contact Center for a tool that adds voice and phone AI.
Versus eGain: adds SMS and WhatsApp.
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#10
Cloud phone system for support and sales teams with built-in AI Voice Agents, AI coaching and 250+ integrations; from $30/license/mo billed annually.
Pick Aircall for a tool that adds voice and phone AI.
Versus eGain: adds SMS and WhatsApp.
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#11
E-commerce AI support concierge and shopping assistant, formerly Gleen, that resolves and acts on orders across chat, email, social and voice.
Pick Alhena AI for a tool that is built around Shopify and e-commerce order flows and can start free.
Versus eGain: adds WhatsApp.
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#12
Real-time guidance for contact center agents: the right thing to say, on every call.
Pick Balto for a tool that adds voice and phone AI.
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#13
Voice AI platform for phone agents that runs its own speech-to-text, LLM and text-to-speech models, aimed at regulated, high-stakes customer calls.
Pick Bland AI for a tool that adds voice and phone AI.
Versus eGain: adds SMS and WhatsApp.
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#14
Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.
Pick boost.ai for a tool that adds voice and phone AI.
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#15
AI agent platform with a visual studio, knowledge bases, and human handoff, deploying bots to chat channels like WhatsApp and Slack.
Pick Botpress if you would rather start on a free or freemium plan.
Versus eGain: adds SMS, WhatsApp, and Slack.
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#16
AI support agent that resolves refunds, cancellations and account changes by running plain-English workflows against your own systems.
Pick Brainfish for a tool that is tuned for B2B and technical support.
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#17
Conversation intelligence platform that analyzes 100% of contact center interactions for QA, compliance and coaching, now with OmniAgent virtual agents.
Pick CallMiner for a tool that layers in QA scoring and conversation analytics.
Versus eGain: adds SMS.
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#18
AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.
Pick Capacity for a tool that bundles a full help desk and ticketing suite.
Versus eGain: adds SMS.
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#19
Build a custom AI support agent trained on your data and embed it on your site in minutes.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus eGain: adds WhatsApp.
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#20
ChatBeacon brings live chat and AI together to help organizations deliver faster, more personal customer support. AI agents answer routine questions, AI assists staff, and complex conversations reach a person with their context intact.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus eGain: adds SMS.
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#21
AI customer-support platform with help-content answers, human handoff, live chat, knowledge base, ticketing, and team inbox.
Pick Chatsy for a tool that bundles a full help desk and ticketing suite and can start free.
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#22
Open-source omnichannel support desk you can self-host or run in the cloud, with the Captain AI agent, copilot drafts and a help center.
Pick Chatwoot for a tool that bundles a full help desk and ticketing suite and can start free.
Versus eGain: adds SMS and WhatsApp.
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#23
Cloud call center for SMB sales and support teams, with AI voice agents that answer, resolve or hand off calls on the same queues as your reps.
Pick CloudTalk for a tool that adds voice and phone AI.
Versus eGain: adds SMS and WhatsApp.
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#24
Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat
Pick Cognigy for a tool that adds voice and phone AI.
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#25
UK enterprise cloud contact center (storm) with the brain AI orchestration layer for agentic workflows, agent assist and live transcription.
Pick Content Guru for a tool that adds voice and phone AI.
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#26
AI-native CX platform that replaces chatbot, CCaaS, ticketing and QA tools with AI agents plus a managed team, charging when the AI resolves.
Pick Crescendo.ai for a tool that layers in QA scoring and conversation analytics and only bills for resolved tickets.
Versus eGain: adds SMS and WhatsApp.
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#27
Real-time agent assist and AI insights for contact centers, trained on your best performers.
Pick Cresta for a tool that layers in QA scoring and conversation analytics.
Versus eGain: adds SMS.
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#28
AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.
Pick Dialpad Ai for a tool that adds voice and phone AI.
Versus eGain: adds SMS.
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#29
AI-Powered Business Communications
Pick DialPhone for a tool that adds voice and phone AI.
Versus eGain: adds SMS, WhatsApp, and Microsoft Teams.
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#30
Copenhagen-built customer service platform for ecommerce brands, with native voice, the Mim AI agent billed per conversation, and Co-Pilot.
Pick Dixa for a tool that is built around Shopify and e-commerce order flows.
Versus eGain: adds SMS and WhatsApp.
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#31
Bootstrapped AI agent builder that turns docs, help centers and past tickets into cited support answers, actions and voice agents.
Pick DocsBot if you would rather start on a free or freemium plan.
Versus eGain: adds WhatsApp.
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#32
Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus eGain: adds SMS, WhatsApp, and Slack.
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#33
The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#34
Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus eGain: adds WhatsApp.
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#35
Established help desk for customer, IT and HR support with an AI copilot add-on, per-action Autopilot agents and a per-resolution chatbot.
Pick HappyFox for a tool that bundles a full help desk and ticketing suite.
Versus eGain: adds SMS.
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#36
AI support that answers and ships the fix. Helpin: one workspace for support, projects, CRM & docs. AI agents answer tickets, ship fixes, and follow up from shared customer history. Self-host free or Cloud.
Pick Helpin for a tool that is tuned for B2B and technical support and can start free.
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#37
AI-native player support platform for games, with an in-game SDK, Care AI agents, and Keywords Studios human agents behind it.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus eGain: adds SMS and WhatsApp.
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#38
Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.
Pick Hyro for a tool that adds voice and phone AI.
Versus eGain: adds SMS.
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#39
Agentic voice and chat AI purpose-built for credit unions and community banks, wired directly into core banking systems.
Pick interface.ai for a tool that adds voice and phone AI.
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#40
Atlassian's service desk for IT, employee and customer support, with Rovo AI agents and a free plan for 3 agents; now sold as Service Collection.
Pick Jira Service Management for a tool that is tuned for B2B and technical support and can start free.
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#41
Answer engine for technical products that turns docs, code, tickets and forums into cited AI agents for docs sites, support forms, Slack and MCP.
Pick Kapa.ai for a tool that is tuned for B2B and technical support.
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#42
AI-first quality assurance and analytics for customer service teams.
Pick Level AI for a tool that layers in QA scoring and conversation analytics.
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#43
All-in-one help desk with ticketing, live chat, call center and social channels, plus an LLM chatbot and AI reply tools, from $15 per agent.
Pick LiveAgent for a tool that bundles a full help desk and ticketing suite.
Versus eGain: adds WhatsApp.
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#44
Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus eGain: adds SMS and WhatsApp.
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#45
Enterprise AI agent platform from Boston that resolves support across chat, email and voice on top of Zendesk, Salesforce or Freshdesk, plus agent copilot.
Pick Maven AGI for a tool that adds voice and phone AI.
Versus eGain: adds SMS and WhatsApp.
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#46
AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#47
Microsoft's case management and service CRM with Copilot, prebuilt service agents and Copilot Studio, priced per user from $50/month.
Pick Microsoft Dynamics 365 Customer Service for a tool that bundles a full help desk and ticketing suite.
Versus eGain: adds SMS and WhatsApp.
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#48
No-code voice and chat AI agents for customer support, appointment booking, and lead qualification.
Pick Monobot for a tool that adds voice and phone AI.
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#49
Enterprise AI platform for technical B2B support, formerly Ask-AI: self-service, triage, rep assist and knowledge automation over your stack.
Pick Mosaic AI for a tool that is tuned for B2B and technical support.
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#50
Affordable AI support agent that deflects tickets and hands off to your existing live chat.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus eGain: adds Slack and Microsoft Teams.
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#51
Conversation intelligence, auto QA, and real-time agent assist for contact centers.
Pick Observe.AI for a tool that layers in QA scoring and conversation analytics.
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#52
Website-trained AI support chatbot for small businesses, with human escalation, lead capture, and a Zendesk Messaging AI agent mode.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus eGain: adds WhatsApp.
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#53
Berlin-based enterprise voice AI platform with its own telephony network, a visual flow builder and built-in testing and auto-QA. Contracts from $30,000/yr.
Pick Synthflow for a tool that adds voice and phone AI.
Versus eGain: adds SMS and WhatsApp.
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#54
Twilio's programmable contact center that combines AI self-service, AI agent assist and human agents, with usage-based pricing from $1 per active user hour.
Pick Twilio Flex for a tool that adds voice and phone AI.
Versus eGain: adds SMS and WhatsApp.
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#55
Cloud contact center with CRM-first data handling, agentic AI virtual agents, agent assist and Spiral conversation analytics, priced per user.
Pick UJET for a tool that layers in QA scoring and conversation analytics.
Versus eGain: adds SMS.
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#56
No-code AI agent for support deflection and lead capture that cites a source in every answer, on flat monthly plans with EU hosting.
Pick Wonderchat if you would rather start on a free or freemium plan.
Versus eGain: adds SMS and WhatsApp.
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#57
Enterprise agentic AI platform for automating customer and employee service across voice, chat and email, with a multi-LLM architecture.
Pick Yellow.ai for a tool that adds voice and phone AI and only bills for resolved tickets.
Versus eGain: adds SMS and WhatsApp.
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#58
Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.
Pick Zoho Desk for a tool that bundles a full help desk and ticketing suite and can start free.
Versus eGain: adds WhatsApp.
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#59
Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#60
Build AI agents from your website and documents to answer customer questions.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#61
Unified Communications and Global Voice, Built for Scale
Pick Ajoxi for a tool that adds voice and phone AI.
Versus eGain: adds SMS and WhatsApp.
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#62
AWS's usage-priced cloud contact center with bundled agentic AI, agent assist, and analytics across voice, chat, email, and SMS.
Pick Amazon Connect for a tool that adds voice and phone AI.
Versus eGain: adds SMS and WhatsApp.
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#63
Contact center performance platform that auto-scores every human and AI agent interaction and turns the results into coaching and next best actions.
Pick AmplifAI for a tool that layers in QA scoring and conversation analytics.
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#64
Support operations platform combining workforce management with AI issue resolution.
Pick Assembled for a tool that layers in QA scoring and conversation analytics.
Versus eGain: adds SMS.
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#65
AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.
Pick Atomicwork for a tool that bundles a full help desk and ticketing suite.
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#66
Conversation intelligence built only for healthcare contact centers, with automated QA, coaching notes and safety signal detection.
Pick Authenticx for a tool that layers in QA scoring and conversation analytics.
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#67
Auto-Respond answers calls and supported lead messages for service businesses, qualifies each lead using the business's real services and pricing, and books appointments on the live calendar.
Pick Auto-Respond for a tool that adds voice and phone AI.
Versus eGain: adds SMS.
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#68
Agentic process automation platform whose AI agents resolve customer service work end to end across CRM, ITSM, and ERP systems, now including Aisera's conversational agents.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#69
Avaya's enterprise CX orchestration platform: AI-agnostic, MCP-native and deployable in cloud, hybrid or on-premises for large regulated contact centers.
Pick Avaya Infinity for a tool that adds voice and phone AI.
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#70
Slack-native helpdesk for external customer channels and internal IT and HR requests, with AI agents that answer and act from Slack.
Pick ClearFeed for a tool that is tuned for B2B and technical support.
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#71
AI support agent for your website chat, grounded in your help center, past tickets and docs, with in-thread human handoff.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#72
AI phone platform for Shopify brands. AI voice agents answer support calls 24/7 with live order and stock context, and call your Klaviyo and Shopify segments.
Pick Consio for a tool that is built around Shopify and e-commerce order flows.
Versus eGain: adds SMS.
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#73
All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.
Pick Crisp for a tool that bundles a full help desk and ticketing suite and can start free.
Versus eGain: adds WhatsApp.
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#74
Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#75
DialMind provides AI call intelligence and custom voice agents for service businesses.
Pick DialMind for a tool that adds voice and phone AI and can start free.
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#76
E-commerce AI agent that resolves order tracking, returns, order edits and warranty claims end to end through deep carrier and ERP integrations.
Pick DigitalGenius for a tool that is built around Shopify and e-commerce order flows.
Versus eGain: adds SMS.
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#77
Knowledge base platform from Kovai.co with Eddy AI search and chatbot, a support ticket deflector, and an MCP server for AI assistants.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#78
AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.
Pick Duckie for a tool that is tuned for B2B and technical support.
Versus eGain: adds Slack.
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#79
Ecommerce helpdesk for marketplace and webstore sellers, with an AI Agent billed at $0.99 per outcome that answers across Amazon, eBay and Shopify.
Pick eDesk for a tool that is built around Shopify and e-commerce order flows.
Versus eGain: adds WhatsApp.
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#80
Dublin-built contact centre analytics that tags every conversation, flags emerging issues in real time, and automates agent QA, priced on volume.
Pick EdgeTier for a tool that layers in QA scoring and conversation analytics.
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#81
ElevenLabs' voice and chat agent platform, with a dedicated support offering: 90+ languages, helpdesk integrations and per-minute pricing with a free tier.
Pick ElevenLabs Agents for a tool that adds voice and phone AI and can start free.
Versus eGain: adds SMS and WhatsApp.
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#82
GenAI virtual agent for employee IT and HR support with a native Slack app that monitors public channels, now part of Resolve.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#83
Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.
Pick EvaluAgent for a tool that layers in QA scoring and conversation analytics.
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#84
Email-first support inbox for e-commerce teams, with AI-drafted replies a person approves, WooCommerce order context and a store chat widget.
Pick eveningDesk for a tool that is built around Shopify and e-commerce order flows.
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#85
Support and feedback suite for SaaS teams: omnichannel inbox, Fibi AI agent, help center, feature voting, roadmaps and changelog in one plan.
Pick Featurebase for a tool that is tuned for B2B and technical support and can start free.
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#86
Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.
Pick Fin by Intercom for a tool that bundles a full help desk and ticketing suite and only bills for resolved tickets.
Versus eGain: adds SMS and WhatsApp.
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#87
YC-backed AI support agent for chat, email and voice that layers on your help desk, priced per resolved ticket from $0.89 down to $0.49.
Pick Fini AI for a tool that is tuned for B2B and technical support and only bills for resolved tickets.
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#88
Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.
Pick Five9 for a tool that adds voice and phone AI.
Versus eGain: adds SMS and WhatsApp.
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#89
Freshworks' help desk with Freddy AI agents, copilot, and insights built in.
Pick Freshdesk with Freddy AI for a tool that bundles a full help desk and ticketing suite.
Versus eGain: adds WhatsApp.
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#90
Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.
Pick Front for a tool that bundles a full help desk and ticketing suite.
Versus eGain: adds SMS and WhatsApp.
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#91
All-in-one cloud contact center platform with Agent Copilot, agentic virtual agents, and workforce engagement for large support operations.
Pick Genesys Cloud CX for a tool that adds voice and phone AI.
Versus eGain: adds WhatsApp.
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#92
Enterprise AI support agents for voice, chat, email and messaging, with a self-improving agent builder; DoorDash runs its support on it.
Pick Giga for a tool that adds voice and phone AI.
Versus eGain: adds SMS and WhatsApp.
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#93
Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
Pick Gladly Sidekick for a tool that is built around Shopify and e-commerce order flows.
Versus eGain: adds SMS.
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#94
AI-native help desk for software teams whose Kai agents answer customers, investigate bug reports and open pull requests for engineers.
Pick Gleap for a tool that is tuned for B2B and technical support and only bills for resolved tickets.
Versus eGain: adds WhatsApp.
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#95
The conversational AI platform for e-commerce brands, deeply integrated with Shopify.
Pick Gorgias for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.
Versus eGain: adds SMS and WhatsApp.
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#96
Jio-owned enterprise conversational AI for customer service across WhatsApp, voice, web and social, with 100+ languages and a live-chat agent inbox.
Pick Haptik for a tool that is built around Shopify and e-commerce order flows.
Versus eGain: adds SMS and WhatsApp.
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#97
Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.
Pick Help Scout for a tool that bundles a full help desk and ticketing suite and can start free.
Versus eGain: adds SMS.
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#98
Budget customer communication platform with live chat, shared inbox, knowledge base and AI agents, pitched as an affordable Intercom alternative.
Pick HelpCrunch for a tool that bundles a full help desk and ticketing suite.
Versus eGain: adds SMS and WhatsApp.
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#99
AI-native help desk rebuilt from Groove, with agents that investigate and act, unlimited users and AI billed in credits from $49 a month.
Pick Helply for a tool that is tuned for B2B and technical support.
Versus eGain: adds SMS and WhatsApp.
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#100
NLP for context identification, and intelligent template suggestions. Intuitive interface.
Pick Hiver for a tool that bundles a full help desk and ticketing suite.
Versus eGain: adds SMS and WhatsApp.
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#101
HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.
Pick HubSpot Breeze for a tool that bundles a full help desk and ticketing suite and only bills for resolved tickets.
Versus eGain: adds WhatsApp.
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#102
AI-assisted replies to customer messages on Instagram, Messenger, WhatsApp, and Telegram, with human handoff.
Pick Instant Reply if you would rather start on a free or freemium plan.
Versus eGain: adds WhatsApp.
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#103
AI receptionist for SMBs that answers, qualifies and routes inbound calls 24/7.
Pick Kalyvox for a tool that adds voice and phone AI.
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#104
Veteran help desk relaunched around Kay, an AI agent billed at $1 per resolved ticket that also runs on top of Zendesk, Freshdesk or Intercom.
Pick Kayako for a tool that bundles a full help desk and ticketing suite and only bills for resolved tickets.
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#105
No-code AI customer service platform with AI agents, email ticketing, voice AI and live chat handoff across web, WhatsApp and social. From $34/mo.
Pick Kommunicate for a tool that bundles a full help desk and ticketing suite.
Versus eGain: adds WhatsApp.
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#106
Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.
Pick Kore.ai for a tool that adds voice and phone AI.
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#107
CRM-based customer service platform with AI agents that see the full customer, not just the ticket.
Pick Kustomer for a tool that bundles a full help desk and ticketing suite.
Versus eGain: adds SMS and WhatsApp.
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#108
Agentic AI platform with prebuilt HR, IT, and finance assistants that answer employee questions in Slack and Microsoft Teams.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#109
Long-running website live chat from Text, now sold as Text by LiveChat with an AI Agent, shared inbox and ticketing on one plan.
Pick LiveChat for a tool that is built around Shopify and e-commerce order flows.
Versus eGain: adds SMS and WhatsApp.
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#110
AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus eGain: adds SMS and WhatsApp.
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#111
Conversation intelligence platform, now part of Contentsquare, that analyzes every support interaction for intent, sentiment, automated QA, and AI agent performance.
Pick Loris for a tool that layers in QA scoring and conversation analytics.
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#112
Shared inbox and AI Agents for global sales and customer support teams.
Pick Mixdesk for a tool that bundles a full help desk and ticketing suite and can start free.
Versus eGain: adds WhatsApp.
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#113
Enterprise AI assistant that resolves employee IT, HR, and finance requests inside Slack and Microsoft Teams, now part of ServiceNow.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#114
Enterprise AI customer service platform with sanctioned, brand-safe generative agents.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus eGain: adds SMS.
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#115
Enterprise cloud contact center platform with omnichannel routing, Enlighten AI copilots and AI agents, and workforce management built in.
Pick NICE CXone for a tool that adds voice and phone AI.
Versus eGain: adds SMS.
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#116
AI agents for consumer brands that resolve support requests and take guarded actions like refunds and address changes across chat, email, social and voice.
Pick Octocom for a tool that is built around Shopify and e-commerce order flows.
Versus eGain: adds SMS and WhatsApp.
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#117
AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.
Pick Parloa for a tool that adds voice and phone AI.
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#118
Voice AI agents that sound human and resolve calls for enterprises: no hold time, 24/7.
Pick PolyAI for a tool that adds voice and phone AI.
Versus eGain: adds SMS.
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#119
Independent banking AI platform giving credit unions and community banks voice, chat, and employee knowledge assistants under one control framework.
Pick Posh AI for a tool that adds voice and phone AI.
Versus eGain: adds SMS.
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#120
Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.
Pick Quiq for a tool that adds voice and phone AI.
Versus eGain: adds SMS and WhatsApp.
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#121
Agentic service desk for IT, HR and ops that turns Slack and Microsoft Teams messages into tickets and resolves them with AI agents and workflows.
Pick Ravenna for a tool that bundles a full help desk and ticketing suite.
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#122
Shopify-first AI concierge that uses shopper behavior to start conversations, answers support questions across channels and adds a beta helpdesk.
Pick Rep AI for a tool that is built around Shopify and e-commerce order flows.
Versus eGain: adds WhatsApp.
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#123
Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.
Pick Replicant for a tool that adds voice and phone AI.
Versus eGain: adds SMS.
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#124
Self-serve platform for building, testing, and monitoring AI phone agents, priced per minute with published component costs.
Pick Retell AI for a tool that adds voice and phone AI.
Versus eGain: adds SMS.
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#125
Agentic AI service desk for IT, HR, and finance support, built Microsoft Teams first with Slack supported and no-code agent studios.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#126
AI-first customer service for e-commerce: self-service portal plus AI that drafts and resolves.
Pick Richpanel for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.
Versus eGain: adds SMS.
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#127
AI conversation data platform, formerly MaestroQA: build agents that read every support conversation for QA, churn risk, chatbot monitoring and coaching.
Pick Rippit (formerly MaestroQA) for a tool that layers in QA scoring and conversation analytics and can start free.
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#128
AI agents that resolve support across chat, email, WhatsApp, tickets, and voice
Pick Robylon for a tool that is built around Shopify and e-commerce order flows and can start free.
Versus eGain: adds WhatsApp.
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#129
Autonomous AI agents on the Salesforce platform, grounded in your CRM data.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus eGain: adds SMS and WhatsApp.
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#130
Contact center QA platform with AI auto scoring of every conversation, QA for chatbots, conversation analytics, coaching and a built-in LMS.
Pick Scorebuddy for a tool that layers in QA scoring and conversation analytics.
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#131
Sendbird's AI agent for customer service and revenue across chat, email, SMS, WhatsApp and voice, with a free AI-native helpdesk and per-resolution billing.
Pick Sendbird delight.ai for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.
Versus eGain: adds SMS and WhatsApp.
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#132
AI-native ITSM where admins build automations from plain English and a help desk agent resolves employee requests using only approved workflows.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#133
ServiceNow's enterprise customer service platform with AI agents, AI Voice Agents and case orchestration across departments; quote-only pricing.
Pick ServiceNow Customer Service Management for a tool that is tuned for B2B and technical support.
Versus eGain: adds SMS and WhatsApp.
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#134
Empathic AI customer service for commerce brands, blending automation with brand personality.
Pick Siena AI for a tool that is built around Shopify and e-commerce order flows.
Versus eGain: adds SMS and WhatsApp.
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#135
AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.
Pick Sierra AI for a tool that adds voice and phone AI and only bills for resolved tickets.
Versus eGain: adds SMS and WhatsApp.
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#136
AI-native contact center suite unifying voice, chat, and 30+ social and messaging channels with autonomous AI agents and copilots.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#137
ITSM platform with agentic AI that resolves incidents and requests, plus Dex, an autonomous IT engineer priced per technician.
Pick SysAid for a tool that bundles a full help desk and ticketing suite.
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#138
AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.
Pick Talkdesk for a tool that adds voice and phone AI.
Versus eGain: adds SMS.
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#139
Voice AI receptionist for Canadian clinics handling routine patient calls, appointment requests, administrative answers and staff handoff.
Pick TalkToMedi for a tool that adds voice and phone AI.
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#140
AI-native B2B support platform that turns Slack Connect, email, chat and Teams conversations into tickets with AI agents on top.
Pick Thena for a tool that is tuned for B2B and technical support.
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#141
AI customer service agent for small and mid-size businesses, bundled with live chat and a simple help desk.
Pick Tidio Lyro for a tool that is built around Shopify and e-commerce order flows and can start free.
Versus eGain: adds WhatsApp.
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#142
Dutch omnichannel inbox built around WhatsApp, with AI agents that answer, act and qualify leads across email, chat, social and voice.
Pick Trengo for a tool that is built around Shopify and e-commerce order flows.
Versus eGain: adds SMS and WhatsApp.
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#143
Swiss AI customer experience platform: AI agents resolve tickets end to end on 3,500+ integrations, set up by talking to its Nova operator. From $99/mo.
Pick Typewise for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.
Versus eGain: adds WhatsApp.
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#144
Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus eGain: adds SMS.
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#145
Developer-first API platform for building voice AI agents, orchestrating your choice of speech, LLM, and telephony providers.
Pick Vapi for a tool that adds voice and phone AI.
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#146
AI receptionist and business phone for US and Canadian small businesses. Vera answers calls, handles routine questions, takes messages and connects callers.
Pick VeraDial for a tool that adds voice and phone AI.
Versus eGain: adds SMS.
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#147
Enterprise CX automation platform where Da Vinci AI powers specialized bots for containment, agent assist, and workforce engagement.
Pick Verint for a tool that layers in QA scoring and conversation analytics.
Versus eGain: adds SMS.
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#148
Collaborative visual platform where teams design, test, and deploy AI chat and voice agents across support channels.
Pick Voiceflow for a tool that adds voice and phone AI.
Versus eGain: adds SMS and WhatsApp.
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#149
Session-priced AI agent for IT and HR employee support that runs natively in Slack and Teams with no per-user fee.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus eGain: adds WhatsApp.
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#150
Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.
Pick Yuma AI for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.
Versus eGain: adds SMS and WhatsApp.
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#151
Supervised AI customer-support agents for small teams, with approved-source answers, permission-scoped workflows, and human handoff that preserves conversation state.
Pick Zeiko Support for a tool that is built around Shopify and e-commerce order flows.
Versus eGain: adds WhatsApp and Slack.
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#152
Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.
Pick Zendesk AI Agents for a tool that bundles a full help desk and ticketing suite and only bills for resolved tickets.
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#153
AI-powered quality assurance, formerly Klaus, that auto-scores every support conversation, flags risky interactions, and grades AI agents alongside humans.
Pick Zendesk QA for a tool that layers in QA scoring and conversation analytics.
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#154
Ecommerce AI agent that answers product questions, handles order support and recovers carts across site chat, WhatsApp, Instagram and email.
Pick Zipchat for a tool that is built around Shopify and e-commerce order flows.
Versus eGain: adds WhatsApp.
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#155
Zoom's omnichannel contact center with Virtual Agent self-service AI, Expert Assist agent guidance, and published per-agent pricing.
Pick Zoom Contact Center for a tool that adds voice and phone AI.
Versus eGain: adds SMS.
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#156
AI customer service agent for e-commerce, focused on resolving tickets and driving revenue.
Pick Zowie for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.
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