Best Gorgias Alternatives (2026)
Gorgias is built for Shopify, but its per-ticket pricing is exactly what bites during peak season: a Black Friday spike can double your bill, and an AI-resolved conversation still counts as a billable ticket, so you can pay twice for the same chat. Merchants on BigCommerce or WooCommerce, teams that want voice, and anyone tired of overage math go looking. These are the Gorgias alternatives they land on.
About Gorgias
The conversational AI platform for e-commerce brands, deeply integrated with Shopify.
- Pricing
- Paid from $10/mo
- Integrations
- Shopify Klaviyo Instagram WhatsApp Slack Recharge
Read the full Gorgias listing →
Best AI Agents & Chatbots Best E-commerce Support Best Help Desk & Ticketing
The 58 best Gorgias alternatives
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#1
Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#2
AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#3
AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.
Pick Capacity for a tool that centers on a knowledge base and self-service.
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#4
Certainly harnesses the power of Generative AI and Conversational AI tailored specifically for your business and operations, freeing you from the constraints and discomfort of one-size-fits-all solutions.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#5
All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.
Pick Crisp if you would rather start on a free or freemium plan.
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#6
Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#7
Freshworks' help desk with Freddy AI agents, copilot, and insights built in.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#8
HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#9
CRM-based customer service platform with AI agents that see the full customer, not just the ticket.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#10
Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#11
AI-first customer service for e-commerce: self-service portal plus AI that drafts and resolves.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#12
Empathic AI customer service for commerce brands, blending automation with brand personality.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#13
AI customer service agent for small and mid-size businesses, bundled with live chat and a simple help desk.
Pick Tidio Lyro if you would rather start on a free or freemium plan.
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#14
Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#15
Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.
Pick Zendesk AI Agents for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
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#16
Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.
Pick Zoho Desk for a tool that centers on a knowledge base and self-service and can start free.
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#17
AI customer service agent for e-commerce, focused on resolving tickets and driving revenue.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#18
Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.
Pick Ada for a tool that is aimed at enterprise scale, security, and compliance.
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#19
Agentic process automation platform whose AI agents resolve customer service work end to end across CRM, ITSM, and ERP systems, now including Aisera's conversational agents.
Pick Automation Anywhere for a tool that is aimed at enterprise scale, security, and compliance.
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#20
Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.
Pick boost.ai for a tool that is aimed at enterprise scale, security, and compliance.
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#21
AI agent platform with a visual studio, knowledge bases, and human handoff, deploying bots to chat channels like WhatsApp and Slack.
Pick Botpress for a tool that centers on a knowledge base and self-service and can start free.
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#22
Build a custom AI support agent trained on your data and embed it on your site in minutes.
Pick Chatbase for a tool that centers on a knowledge base and self-service and can start free.
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#23
Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat
Pick Cognigy for a tool that is aimed at enterprise scale, security, and compliance.
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#24
Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.
Pick Decagon for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
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#25
AgentOS connecting support to product development, with AI agents that resolve and route issues.
Pick DevRev for a tool that is tuned for B2B and technical support and can start free.
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#26
AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.
Pick Duckie for a tool that is tuned for B2B and technical support.
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#27
Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.
Pick eesel AI for a tool that centers on a knowledge base and self-service and only bills for resolved tickets.
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#28
GenAI virtual agent for employee IT and HR support with a native Slack app that monitors public channels, now part of Resolve.
Pick Espressive Barista for a tool that is aimed at enterprise scale, security, and compliance.
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#29
The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.
Pick Forethought for a tool that focuses on making human agents faster.
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#30
Freshworks' ITSM platform with a Freddy AI agent that raises, fulfils, and updates employee requests from inside Slack and Teams.
Pick Freshservice for a tool that is aimed at enterprise scale, security, and compliance.
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#31
Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.
Pick Front for a tool that focuses on making human agents faster.
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#32
Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.
Pick Gemini Enterprise for Customer Experience for a tool that is aimed at enterprise scale, security, and compliance.
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#33
Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.
Pick Help Scout for a tool that centers on a knowledge base and self-service and can start free.
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#34
NLP for context identification, and intelligent template suggestions. Intuitive interface.
Pick Hiver for a tool that focuses on making human agents faster.
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#35
Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.
Pick Hyro for a tool that adds voice and phone AI.
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#36
Agentic voice and chat AI purpose-built for credit unions and community banks, wired directly into core banking systems.
Pick interface.ai for a tool that adds voice and phone AI.
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#37
Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.
Pick Kore.ai for a tool that is aimed at enterprise scale, security, and compliance.
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#38
Agentic AI platform with prebuilt HR, IT, and finance assistants that answer employee questions in Slack and Microsoft Teams.
Pick Leena AI for a tool that is aimed at enterprise scale, security, and compliance.
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#39
Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.
Pick LivePerson for a tool that is aimed at enterprise scale, security, and compliance.
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#40
AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.
Pick Lorikeet for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
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#41
AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.
Pick Mavenoid for a tool that centers on a knowledge base and self-service.
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#42
Enterprise AI assistant that resolves employee IT, HR, and finance requests inside Slack and Microsoft Teams, now part of ServiceNow.
Pick Moveworks for a tool that is aimed at enterprise scale, security, and compliance.
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#43
Affordable AI support agent that deflects tickets and hands off to your existing live chat.
Pick My AskAI for a tool that centers on a knowledge base and self-service.
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#44
Enterprise AI customer service platform with sanctioned, brand-safe generative agents.
Pick Netomi for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
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#45
API-first support platform for technical B2B teams, with AI that understands your product.
Pick Plain for a tool that is tuned for B2B and technical support.
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#46
Independent banking AI platform giving credit unions and community banks voice, chat, and employee knowledge assistants under one control framework.
Pick Posh AI for a tool that adds voice and phone AI.
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#47
The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.
Pick Pylon for a tool that is tuned for B2B and technical support.
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#48
Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.
Pick Quiq for a tool that is aimed at enterprise scale, security, and compliance.
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#49
Self-serve platform for building, testing, and monitoring AI phone agents, priced per minute with published component costs.
Pick Retell AI for a tool that adds voice and phone AI.
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#50
Agentic AI service desk for IT, HR, and finance support, built Microsoft Teams first with Slack supported and no-code agent studios.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#51
Autonomous AI agents on the Salesforce platform, grounded in your CRM data.
Pick Salesforce Agentforce for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
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#52
AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.
Pick Sierra AI for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
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#53
Slack-first internal service desk for IT and HR teams, with AI agents that answer employee requests from your existing knowledge base.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#54
Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.
Pick Unthread for a tool that is tuned for B2B and technical support.
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#55
Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.
Pick Ushur for a tool that is aimed at enterprise scale, security, and compliance.
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#56
Developer-first API platform for building voice AI agents, orchestrating your choice of speech, LLM, and telephony providers.
Pick Vapi for a tool that adds voice and phone AI.
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#57
Collaborative visual platform where teams design, test, and deploy AI chat and voice agents across support channels.
Pick Voiceflow for a tool that adds voice and phone AI and can start free.
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#58
Session-priced AI agent for IT and HR employee support that runs natively in Slack and Teams with no per-user fee.
A close, like-for-like alternative in the same categories, worth a side-by-side look.