Fin by Intercom vs Gorgias (2026)
Comparing Fin by Intercom and Gorgias? Both are AI Agents & Chatbots and Help Desk & Ticketing tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at pricing and an estimated monthly bill, channels, compliance claims, and integrations, plus when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
At a glance
| Attribute |
 Fin by Intercom
|
 Gorgias
|
|---|---|---|
| What it is | Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't. | The conversational AI platform for e-commerce brands, deeply integrated with Shopify. |
| Pricing | Per resolution · $0.99/outcome; 50 outcomes/mo minimum | Paid · $10/mo |
| Est. monthly cost | $2,970/mo $0.99 per resolution; Resolutions, procedure handoffs, disqualifications $0.99; qualifications $9.99; minimum applies on standalone helpdesks | $10/mo $10/mo |
| Founded | 2011 | 2015 |
| Categories | AI Agents & Chatbots Help Desk & Ticketing | AI Agents & Chatbots E-commerce Support Help Desk & Ticketing |
| Channels | ||
| Chat | ✓ | ✓ |
| ✓ | ✓ | |
| Voice | ✓ | ✓ |
| SMS | — | ✓ |
| — | ✓ | |
| Social | ✓ | ✓ |
| Compliance (vendor-claimed) | ||
| SOC 2 | ✓ | ✓ |
| HIPAA | ✓ | ✓ |
| ISO 27001 | ✓ | — |
| ISO 42001 | ✓ | — |
| Data residency | US, EU, Australia | EU (for EU merchants), plus other regions |
| Languages | Dozens of languages | 80+ languages |
| What the AI can do | ||
| Takes actions | ✓ | ✓ |
| Hands off to a human | ✓ | ✓ |
| Choice of LLM | Not verified | Not verified |
| Buying | ||
| Free trial | 14-day free trial | Free trial (length not stated) |
| How you buy | Self-serve signup | Self-serve signup |
| Minimum commitment | 50 outcomes/mo minimum | — |
| Company | Acquired by Salesforce (September 2026) | Independent, venture-backed |
| Works with | Intercom Salesforce HubSpot Freshdesk Zoho Front Dixa Gorgias Sprinklr Statuspage Stripe | Shopify Klaviyo Instagram WhatsApp Slack Recharge |
| Key features |
|
|
| Next step |
Full listing Visit site → |
Full listing Visit site → |
Estimates assume 5,000 conversations a month, 60% handled by AI and 10 agent seats, at each vendor's published list price (the cost calculator's model); treat them as a floor, not a quote. Compliance rows are what vendors publicly claim, and “Not verified” means we have not confirmed that fact yet, not that the tool lacks it.
Choose Fin by Intercom or Gorgias?
Choose Fin by Intercom if
Best for: Teams that want to pay only for resolved questions, at $0.99 per outcome with a 14-day trial and a self-serve start, whether they run Intercom or keep Zendesk, Salesforce, HubSpot or another help desk underneath, with US, EU or Australian hosting and SOC 2, HIPAA, ISO 27001 and ISO 42001 coverage.
- you need a vendor that publicly claims ISO 27001 and ISO 42001
- you would rather pay per resolved ticket than per seat
Look elsewhere if you want a predictable flat bill: the per-outcome model with a 50-outcome monthly minimum means a good month costs more. Also weigh the September 2026 Salesforce acquisition when you need roadmap certainty.
Choose Gorgias if
Best for: Shopify, BigCommerce and Magento stores that want a help desk whose AI agent answers order, shipping and return questions from live store data and can edit orders or issue refunds, across chat, email, voice, SMS, WhatsApp and social, from $10 a month with a self-serve start.
- you need deep e-commerce and Shopify support
- you need SMS and WhatsApp coverage
- you want the lower list-price bill (about $10/mo vs $2,970/mo at 5,000 conversations a month)
- you prefer a flat subscription to usage-based billing
Look elsewhere if you are not an online store: Gorgias is built for e-commerce and its value comes from the commerce integrations. Ticket-based pricing also climbs with volume, so model your busiest month.
About Fin by Intercom
Fin is Intercom's AI agent, and it has quietly become the product the whole company rallies around. It runs on the same platform as Intercom's inbox, help center, and messenger, so it already knows your customers before it says a word. Point it at your help articles and past conversations and it starts answering questions instantly across chat, email, SMS, and WhatsApp, taking real actions through your integrations and escalating to a human with full context when a question genuinely needs one.
The thing that made Fin famous is how it is billed. Instead of charging per seat or per conversation, Intercom charges roughly a dollar for every question Fin actually resolves, so you only pay when the robot earns its keep. That pay-for-outcomes model was unusual when Fin launched and has since become the template half the industry copies.
Intercom was founded in 2011 by four friends from Dublin, and it spent a decade building the messaging tools Fin now sits on top of. Fin does not insist you live inside Intercom, either. Its platform version bolts the same agent onto other help desks like Zendesk and Salesforce, so teams can keep their existing ticketing setup and still hand the easy questions to AI. It ships with simulation testing, analytics, and tunable tone controls so you can rehearse answers on historical tickets before flipping the switch on real customers.
For buyers, Fin is the safe, well-documented default: enormous scale, a public per-resolution price you can model on a spreadsheet, and a product that resolves millions of conversations every week for companies of every size. If you want an AI agent that is proven, measurable, quick to pilot, and easy to justify to a finance team that wants a number, Fin is usually the first name on the shortlist and rarely a regrettable one.
Read the full Fin by Intercom listing → · See Fin by Intercom alternatives →
About Gorgias
Gorgias is a help desk built specifically for online stores, and it knows its lane cold. It integrates deeply with Shopify, BigCommerce, and Magento, so its AI Agent can answer customer emails and chats about orders, shipping, returns, and products using live store data, then take real actions like editing an order or issuing a refund right inside the ticket. A Copilot assists human agents with drafts and summaries, and because Gorgias tracks the revenue that support conversations drive, it treats your help desk as a place that can make money, not just spend it.
The origin story is delightfully accidental. Gorgias started in Paris in 2015 as a humble Chrome extension for email templates, until the founders noticed that support agents were the ones actually using it and pivoted the whole company toward them. It shares its name with Gorgias of Leontini, the ancient Greek orator immortalized in one of Plato's dialogues, a fittingly talkative namesake for a conversation platform. Today it is a certified B Corporation and Shopify's only Premier Partner for customer experience, powering a large share of the biggest Shopify brands.
That focus has won a who's who of direct-to-consumer names, including Steve Madden, Glossier, Dr. Bronner's, and Marine Layer, with more than sixteen thousand brands on board in total. Pricing starts at just ten dollars a month and is based on ticket volume with unlimited users, so growing teams are not punished for adding people, and the AI Agent is billed per resolved conversation.
Its 2.0 release added a shopping assistant, image analysis, and cart-recovery flows in more than eighty languages, pushing Gorgias further into the world of support-driven selling. For any e-commerce brand living on Shopify that wants an AI agent tuned to the specific rhythms of online retail rather than a generic one, Gorgias is the obvious specialist pick.
Read the full Gorgias listing → · See Gorgias alternatives →
Know when Fin by Intercom or Gorgias changes
One plain-text email at the start of each month with every verified price change, acquisition and new listing across the directory, including any change to Fin by Intercom or Gorgias. No tracking pixels, unsubscribe in one click.