Gorgias vs Richpanel (2026)
Comparing Gorgias and Richpanel? Both are AI Agents & Chatbots and E-commerce Support tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at pricing and an estimated monthly bill, channels, compliance claims, and integrations, plus when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
At a glance
| Attribute |
 Gorgias
|
 Richpanel
|
|---|---|---|
| What it is | The conversational AI platform for e-commerce brands, deeply integrated with Shopify. | AI-first customer service for e-commerce: self-service portal plus AI that drafts and resolves. |
| Pricing | Per resolution · $10/mo | Per resolution · $99/seat + $0.20/AI resolution |
| Est. monthly cost | $10/mo $10/mo | $1,590/mo $99 per seat/mo + $0.20 per conversation |
| Founded | 2015 | 2020 |
| Categories | AI Agents & Chatbots E-commerce Support Help Desk & Ticketing | AI Agents & Chatbots E-commerce Support |
| Channels | ||
| Chat | ✓ | ✓ |
| ✓ | ✓ | |
| Voice | ✓ | ✓ |
| SMS | ✓ | ✓ |
| ✓ | — | |
| Social | ✓ | ✓ |
| Compliance (vendor-claimed) | ||
| SOC 2 | ✓ | ✓ |
| HIPAA | ✓ | ✓ |
| GDPR | — | ✓ |
| Data residency | EU (for EU merchants), plus other regions | US |
| Languages | 80+ languages | Not verified |
| What the AI can do | ||
| Takes actions | ✓ | ✓ |
| Hands off to a human | ✓ | ✓ |
| Choice of LLM | Not verified | Not verified |
| Buying | ||
| Free trial | Free trial (length not stated) | Free trial (length not stated) |
| How you buy | Self-serve signup | Self-serve signup |
| Minimum commitment | — | $200/mo AI minimum |
| Company | Independent, venture-backed | Independent, venture-backed (Sequoia Capital), profitable |
| Works with | Shopify Klaviyo Instagram WhatsApp Slack Recharge | Shopify WooCommerce Adobe Commerce (Magento) Klaviyo Recharge Aircall |
| Key features |
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| Next step |
Full listing Visit site → |
Full listing Visit site → |
Estimates assume 5,000 conversations a month, 60% handled by AI and 10 agent seats, at each vendor's published list price (the cost calculator's model); treat them as a floor, not a quote. Compliance rows are what vendors publicly claim, and “Not verified” means we have not confirmed that fact yet, not that the tool lacks it.
Choose Gorgias or Richpanel?
Choose Gorgias if
Best for: Shopify, BigCommerce and Magento stores that want a help desk whose AI agent answers order, shipping and return questions from live store data and can edit orders or issue refunds, across chat, email, voice, SMS, WhatsApp and social, from $10 a month with a self-serve start.
- you need a full help desk and ticketing suite
- you need WhatsApp coverage
- you want the lower list-price bill (about $10/mo vs $1,590/mo at 5,000 conversations a month)
Look elsewhere if you are not an online store: Gorgias is built for e-commerce and its value comes from the commerce integrations. Ticket-based pricing also climbs with volume, so model your busiest month.
Choose Richpanel if
Best for: Online stores on Shopify, WooCommerce or Magento that want an Amazon-style self-service portal in front of the inbox, AI that resolves tickets end to end, published usage pricing of $99 per seat plus $0.20 per AI resolution, and a money-back guarantee if the AI does not resolve half of tickets, with SOC 2, HIPAA and GDPR coverage.
- you need a vendor that publicly claims GDPR
Look elsewhere if you are not an e-commerce brand or need hosting outside the US: Richpanel is built around the online-store stack, and its AI carries a $200 monthly minimum at the annual rate.
About Gorgias
Gorgias is a help desk built specifically for online stores, and it knows its lane cold. It integrates deeply with Shopify, BigCommerce, and Magento, so its AI Agent can answer customer emails and chats about orders, shipping, returns, and products using live store data, then take real actions like editing an order or issuing a refund right inside the ticket. A Copilot assists human agents with drafts and summaries, and because Gorgias tracks the revenue that support conversations drive, it treats your help desk as a place that can make money, not just spend it.
The origin story is delightfully accidental. Gorgias started in Paris in 2015 as a humble Chrome extension for email templates, until the founders noticed that support agents were the ones actually using it and pivoted the whole company toward them. It shares its name with Gorgias of Leontini, the ancient Greek orator immortalized in one of Plato's dialogues, a fittingly talkative namesake for a conversation platform. Today it is a certified B Corporation and Shopify's only Premier Partner for customer experience, powering a large share of the biggest Shopify brands.
That focus has won a who's who of direct-to-consumer names, including Steve Madden, Glossier, Dr. Bronner's, and Marine Layer, with more than sixteen thousand brands on board in total. Pricing starts at just ten dollars a month and is based on ticket volume with unlimited users, so growing teams are not punished for adding people, and the AI Agent is billed per resolved conversation.
Its 2.0 release added a shopping assistant, image analysis, and cart-recovery flows in more than eighty languages, pushing Gorgias further into the world of support-driven selling. For any e-commerce brand living on Shopify that wants an AI agent tuned to the specific rhythms of online retail rather than a generic one, Gorgias is the obvious specialist pick.
Read the full Gorgias listing → · See Gorgias alternatives →
About Richpanel
Richpanel started from a heretical observation: the best support ticket is the one that never gets created. Founded in 2020 by Amit RG and backed by Y Combinator and Sequoia India's Surge program, it leads with an Amazon-style self-service portal for online stores, where shoppers track packages, change addresses, and start returns from their own account page without ever writing to support. Whatever still becomes a conversation lands in an omnichannel inbox, email, chat, social, and voice, where AI resolves tickets end to end in your brand voice, trained on your past tickets, with one-click migration from the help desk you are leaving.
The company sells confidence in numbers. Pricing is a clean usage model, $0.20 per AI resolution plus $99 per month per human seat at the annual rate, so a thousand AI resolutions and one agent runs about $299 a month, and it advertises around 30 percent savings versus Gorgias, Zendesk, or Fin. The remarkable part is the guarantee: a 30-day full refund if the AI does not resolve at least half your tickets, which tells you how the team thinks.
Richpanel integrates deeply with Shopify, WooCommerce, and Magento plus the DTC stack of Klaviyo, Recharge, and Aftership, and positions squarely as the e-commerce alternative to bigger names, with more than 2,000 brands aboard.
Choose Richpanel if you run an online store, believe most tickets should be self-served out of existence, and like pricing you can verify on a napkin. It is one of the few vendors in the directory willing to be graded on outcomes.
Read the full Richpanel listing → · See Richpanel alternatives →
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