Gorgias vs Re:amaze (2026)
Comparing Gorgias and Re:amaze? Both are E-commerce Support and Help Desk & Ticketing tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at pricing and an estimated monthly bill, channels, compliance claims, and integrations, plus when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
At a glance
| Attribute |
 Gorgias
|
 Re:amaze
|
|---|---|---|
| What it is | The conversational AI platform for e-commerce brands, deeply integrated with Shopify. | Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy. |
| Pricing | Per resolution · $10/mo | Paid · $29/user/mo |
| Est. monthly cost | $10/mo $10/mo | $290/mo $29 per seat/mo |
| Founded | 2015 | 2012 |
| Categories | AI Agents & Chatbots E-commerce Support Help Desk & Ticketing | E-commerce Support Help Desk & Ticketing |
| Channels | ||
| Chat | ✓ | ✓ |
| ✓ | ✓ | |
| Voice | ✓ | ✓ |
| SMS | ✓ | ✓ |
| ✓ | — | |
| Social | ✓ | ✓ |
| Compliance (vendor-claimed) | ||
| SOC 2 | ✓ | Not verified |
| HIPAA | ✓ | Not verified |
| Data residency | EU (for EU merchants), plus other regions | Not verified |
| Languages | 80+ languages | Not verified |
| What the AI can do | ||
| Takes actions | ✓ | Not verified |
| Hands off to a human | ✓ | Not verified |
| Choice of LLM | Not verified | Not verified |
| Buying | ||
| Free trial | Free trial (length not stated) | 14-day free trial |
| How you buy | Self-serve signup | Self-serve signup |
| Minimum commitment | — | No contract, month-to-month |
| Company | Independent, venture-backed | Product of GoDaddy |
| Works with | Shopify Klaviyo Instagram WhatsApp Slack Recharge | Shopify BigCommerce WordPress Stripe Slack Zapier |
| Key features |
|
|
| Next step |
Full listing Visit site → |
Full listing Visit site → |
Estimates assume 5,000 conversations a month, 60% handled by AI and 10 agent seats, at each vendor's published list price (the cost calculator's model); treat them as a floor, not a quote. Compliance rows are what vendors publicly claim, and “Not verified” means we have not confirmed that fact yet, not that the tool lacks it.
Choose Gorgias or Re:amaze?
Choose Gorgias if
Best for: Shopify, BigCommerce and Magento stores that want a help desk whose AI agent answers order, shipping and return questions from live store data and can edit orders or issue refunds, across chat, email, voice, SMS, WhatsApp and social, from $10 a month with a self-serve start.
- you need autonomous AI agents
- you need WhatsApp coverage
- you want the lower list-price bill (about $10/mo vs $290/mo at 5,000 conversations a month)
- you would rather pay per resolved ticket than per seat
Look elsewhere if you are not an online store: Gorgias is built for e-commerce and its value comes from the commerce integrations. Ticket-based pricing also climbs with volume, so model your busiest month.
Choose Re:amaze if
Best for: Small and mid-size online stores on Shopify, BigCommerce or WooCommerce that want a help desk, live chat, chatbots and an AI agent included in every plan, from a published $29 per user with a 14-day trial, with GoDaddy's ownership as a stability signal.
- you prefer a flat subscription to usage-based billing
Look elsewhere if you are a regulated buyer or a high-volume brand: Re:amaze's verified facts list no compliance claims or data residency, and AI resolutions beyond the monthly allowance are billed per resolution.
About Gorgias
Gorgias is a help desk built specifically for online stores, and it knows its lane cold. It integrates deeply with Shopify, BigCommerce, and Magento, so its AI Agent can answer customer emails and chats about orders, shipping, returns, and products using live store data, then take real actions like editing an order or issuing a refund right inside the ticket. A Copilot assists human agents with drafts and summaries, and because Gorgias tracks the revenue that support conversations drive, it treats your help desk as a place that can make money, not just spend it.
The origin story is delightfully accidental. Gorgias started in Paris in 2015 as a humble Chrome extension for email templates, until the founders noticed that support agents were the ones actually using it and pivoted the whole company toward them. It shares its name with Gorgias of Leontini, the ancient Greek orator immortalized in one of Plato's dialogues, a fittingly talkative namesake for a conversation platform. Today it is a certified B Corporation and Shopify's only Premier Partner for customer experience, powering a large share of the biggest Shopify brands.
That focus has won a who's who of direct-to-consumer names, including Steve Madden, Glossier, Dr. Bronner's, and Marine Layer, with more than sixteen thousand brands on board in total. Pricing starts at just ten dollars a month and is based on ticket volume with unlimited users, so growing teams are not punished for adding people, and the AI Agent is billed per resolved conversation.
Its 2.0 release added a shopping assistant, image analysis, and cart-recovery flows in more than eighty languages, pushing Gorgias further into the world of support-driven selling. For any e-commerce brand living on Shopify that wants an AI agent tuned to the specific rhythms of online retail rather than a generic one, Gorgias is the obvious specialist pick.
Read the full Gorgias listing → · See Gorgias alternatives →
About Re:amaze
Re:amaze is the help desk that came with the domain name. Founded in 2012 and acquired by GoDaddy in 2021, it serves more than 5,000 e-commerce brands with a practical bundle: multi-brand shared inboxes, live chat, chatbots, an FAQ center, status pages, and proactive messaging, with tight integrations into Shopify, BigCommerce, and WooCommerce so agents see orders next to conversations. For a store owner it covers the whole support surface from one tool at an SMB price.
Its AI arrived without ceremony and without an enterprise gate: an AI Agent that resolves common customer questions from your FAQ and content is included in every plan, alongside AI that drafts and improves agent replies and summarizes threads. Each tier includes a monthly allowance of AI resolutions per user, with overage at $0.85 a resolution, so small teams get real automation without a separate AI contract.
Pricing is refreshingly plain: Basic at $29 per team member per month, Pro at $49, Plus at $69, a 14-day full-featured trial, and, the genuinely unusual option, a $59 flat-rate Starter plan with unlimited team members capped at 500 conversations a month, a shape almost nobody else offers and a gift to seasonal businesses.
Re:amaze is the sensible pick for small and mid-size online stores that want everything in one affordable tool, with the GoDaddy backing as a stability signal. High-volume brands chasing maximum automation rates will graduate to Gorgias or a dedicated AI agent; plenty of stores never need to.
Read the full Re:amaze listing → · See Re:amaze alternatives →
Know when Gorgias or Re:amaze changes
One plain-text email at the start of each month with every verified price change, acquisition and new listing across the directory, including any change to Gorgias or Re:amaze. No tracking pixels, unsubscribe in one click.