← Workativ

Best Workativ Alternatives (2026)

Shopping for an alternative to Workativ? It is one of many AI Agents & Chatbots and Internal IT & Employee Support tools in the directory, and the right pick depends on your budget, channels, and existing stack. Below are 51 approved alternatives that share its categories, ranked by how closely they overlap, each with its pricing and a note on when it is the better fit.

About Workativ

Session-priced AI agent for IT and HR employee support that runs natively in Slack and Teams with no per-user fee.

Pricing

Paid from $99/mo

Integrations

Slack Microsoft Teams ServiceNow Freshservice Jira Service Desk Okta Azure AD JumpCloud Workday BambooHR ADP Microsoft Intune

Read the full Workativ listing →

Best AI Agents & Chatbots Best Internal IT & Employee Support

The 51 best Workativ alternatives

1. #1
   A

   Atomicwork

   AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.

   PricingPaid · $25,000/yrWorks withSlackMicrosoft TeamsOktaWorkday+4 more

   Pick Atomicwork for a tool that bundles a full help desk and ticketing suite.

2. #2
   E

   Espressive Barista

   GenAI virtual agent for employee IT and HR support with a native Slack app that monitors public channels, now part of Resolve.

   PricingPaid · CustomWorks withSlackMicrosoft TeamsServiceNowWorkday+2 more

   Pick Espressive Barista for a tool that is aimed at enterprise scale, security, and compliance.

3. #3
   L

   Leena AI

   Agentic AI platform with prebuilt HR, IT, and finance assistants that answer employee questions in Slack and Microsoft Teams.

   PricingPaid · CustomWorks withSlackMicrosoft TeamsWorkdaySAP+5 more

   Pick Leena AI for a tool that is aimed at enterprise scale, security, and compliance.

4. #4
   M

   Moveworks

   Enterprise AI assistant that resolves employee IT, HR, and finance requests inside Slack and Microsoft Teams, now part of ServiceNow.

   PricingPaid · CustomWorks withSlackMicrosoft TeamsMicrosoft 365 CopilotServiceNow+6 more

   Pick Moveworks for a tool that is aimed at enterprise scale, security, and compliance.

5. #5
   R

   Rezolve.ai

   Agentic AI service desk for IT, HR, and finance support, built Microsoft Teams first with Slack supported and no-code agent studios.

   PricingPaid · CustomWorks withMicrosoft TeamsSlackServiceNowJira+3 more

   A close, like-for-like alternative in the same categories, worth a side-by-side look.

6. #6
   

   Ada

   Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.

   PricingPaid · CustomWorks withZendeskSalesforceServiceNowShopify+2 more

   Pick Ada for a tool that is aimed at enterprise scale, security, and compliance.

7. #7
   

   Automation Anywhere

   Agentic process automation platform whose AI agents resolve customer service work end to end across CRM, ITSM, and ERP systems, now including Aisera's conversational agents.

   PricingPaid · CustomWorks withSalesforceServiceNowZendesk

   Pick Automation Anywhere for a tool that is aimed at enterprise scale, security, and compliance.

8. #8
   

   boost.ai

   Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.

   PricingPaid · CustomWorks withGenesysZendeskSalesforceFive9+2 more

   Pick boost.ai for a tool that is aimed at enterprise scale, security, and compliance.

9. #9
   

   Botpress

   AI agent platform with a visual studio, knowledge bases, and human handoff, deploying bots to chat channels like WhatsApp and Slack.

   PricingFreemium · Free; $89/mo + AI usageWorks withWhatsAppFacebook MessengerTelegramSlack+2 more

   Pick Botpress for a tool that centers on a knowledge base and self-service and can start free.

10. #10
    

    Capacity

    AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.

    PricingPer resolution · CustomWorks withSalesforceZendeskServiceNowSlack+2 more

    Pick Capacity for a tool that bundles a full help desk and ticketing suite and only bills for resolved tickets.

11. #11
    

    Certainly

    Certainly harnesses the power of Generative AI and Conversational AI tailored specifically for your business and operations, freeing you from the constraints and discomfort of one-size-fits-all solutions.

    PricingPer resolution · €500/mo (2,000 conversations)Works withZendeskShopifyAnthropic ClaudeOpenAI+2 more

    Pick Certainly for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.

12. #12
    

    Chatbase

    Build a custom AI support agent trained on your data and embed it on your site in minutes.

    PricingFreemium · Free; $32/moWorks withZendeskSlackStripeSalesforce+2 more

    Pick Chatbase for a tool that centers on a knowledge base and self-service and can start free.

13. #13
    

    Cognigy

    Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat

    PricingPaid · CustomWorks withGenesysAmazon ConnectTwilioSalesforce+2 more

    Pick Cognigy for a tool that is aimed at enterprise scale, security, and compliance.

14. #14
    

    Crisp

    All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.

    PricingFreemium · Free plan availableWorks withShopifySlackWhatsAppInstagram+2 more

    Pick Crisp for a tool that bundles a full help desk and ticketing suite and can start free.

15. #15
    

    Decagon

    Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.

    PricingPer resolution · CustomWorks withZendeskSalesforceIntercomShopify+2 more

    Pick Decagon for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.

16. #16
    

    Duckie

    AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.

    PricingPaid · CustomWorks withZendeskIntercomSlackJira+2 more

    Pick Duckie for a tool that is tuned for B2B and technical support.

17. #17
    

    eesel AI

    Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.

    PricingPer resolution · $0.40/AI-handled ticketWorks withZendeskFreshdeskIntercomSlack+2 more

    Pick eesel AI for a tool that centers on a knowledge base and self-service and only bills for resolved tickets.

18. #18
    

    Fin by Intercom

    Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.

    PricingPer resolution · $0.99/resolutionWorks withZendeskSalesforceHubSpotFreshdesk+2 more

    Pick Fin by Intercom for a tool that bundles a full help desk and ticketing suite and only bills for resolved tickets.

19. #19
    

    Forethought

    The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.

    PricingPaid · CustomWorks withZendeskSalesforceFreshdeskIntercom+2 more

    Pick Forethought for a tool that focuses on making human agents faster.

20. #20
    

    Freshdesk with Freddy AI

    Freshworks' help desk with Freddy AI agents, copilot, and insights built in.

    PricingPer resolution · $0.49/sessionWorks withSlackShopifySalesforceJira+2 more

    Pick Freshdesk with Freddy AI for a tool that bundles a full help desk and ticketing suite and only bills for resolved tickets.

21. #21
    F

    Freshservice

    Freshworks' ITSM platform with a Freddy AI agent that raises, fulfils, and updates employee requests from inside Slack and Teams.

    PricingPaid · $19/agent/moWorks withSlackMicrosoft TeamsOktaAzure AD+4 more

    Pick Freshservice for a tool that is aimed at enterprise scale, security, and compliance.

22. #22
    

    Gemini Enterprise for Customer Experience

    Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.

    PricingPaid · $0.50/sessionWorks withUJETGenesysCiscoFive9+4 more

    Pick Gemini Enterprise for Customer Experience for a tool that is aimed at enterprise scale, security, and compliance.

23. #23
    

    Gladly Sidekick

    Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.

    PricingPaid · ~$180/seat/moWorks withShopifySalesforceZendeskTwilio+2 more

    Pick Gladly Sidekick for a tool that is built around Shopify and e-commerce order flows.

24. #24
    

    Gorgias

    The conversational AI platform for e-commerce brands, deeply integrated with Shopify.

    PricingPaid · $10/moWorks withShopifyKlaviyoInstagramWhatsApp+2 more

    Pick Gorgias for a tool that is built around Shopify and e-commerce order flows.

25. #25
    

    HubSpot Breeze

    HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.

    PricingPer resolution · $0.50/resolutionWorks withSlackShopifySalesforceGmail+2 more

    Pick HubSpot Breeze for a tool that bundles a full help desk and ticketing suite and only bills for resolved tickets.

26. #26
    

    Hyro

    Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.

    PricingPaid · CustomWorks withEpicMyChartSalesforce Health CloudGenesys Cloud+1 more

    Pick Hyro for a tool that adds voice and phone AI.

27. #27
    

    interface.ai

    Agentic voice and chat AI purpose-built for credit unions and community banks, wired directly into core banking systems.

    PricingPaid · CustomWorks withJack Henry SymitarJack Henry SilverLakeFiservCorelation+3 more

    Pick interface.ai for a tool that adds voice and phone AI.

28. #28
    

    Kore.ai

    Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.

    PricingPaid · CustomWorks withGenesysAmazon ConnectSalesforceServiceNow+2 more

    Pick Kore.ai for a tool that is aimed at enterprise scale, security, and compliance.

29. #29
    

    Kustomer

    CRM-based customer service platform with AI agents that see the full customer, not just the ticket.

    PricingPer resolution · $0.60/conversationWorks withShopifySlackSalesforceWhatsApp+2 more

    Pick Kustomer for a tool that bundles a full help desk and ticketing suite and only bills for resolved tickets.

30. #30
    

    LivePerson

    Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.

    PricingPaid · CustomWorks withSalesforceZendeskMicrosoft DynamicsServiceNow+4 more

    Pick LivePerson for a tool that is aimed at enterprise scale, security, and compliance.

31. #31
    

    Lorikeet

    AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.

    PricingPer resolution · $1,500/mo + $0.95/resolutionWorks withZendeskIntercomSalesforceTwilio Flex+2 more

    Pick Lorikeet for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.

32. #32
    

    Mavenoid

    AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.

    PricingPaid · CustomWorks withZendeskSalesforceGenesysAmazon Connect+2 more

    Pick Mavenoid for a tool that centers on a knowledge base and self-service.

33. #33
    

    My AskAI

    Affordable AI support agent that deflects tickets and hands off to your existing live chat.

    PricingPaid · $199/mo (1,000 tickets)Works withZendeskIntercomFreshdeskGorgias+2 more

    Pick My AskAI for a tool that centers on a knowledge base and self-service.

34. #34
    

    Netomi

    Enterprise AI customer service platform with sanctioned, brand-safe generative agents.

    PricingPer resolution · CustomWorks withZendeskSalesforceFreshdeskGenesys+2 more

    Pick Netomi for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.

35. #35
    

    Posh AI

    Independent banking AI platform giving credit unions and community banks voice, chat, and employee knowledge assistants under one control framework.

    PricingPaid · CustomWorks withFiservJack Henry SymitarCorelationCOCC+4 more

    Pick Posh AI for a tool that adds voice and phone AI.

36. #36
    

    Quiq

    Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.

    PricingPer resolution · Custom (per-conversation)Works withSalesforceZendeskMicrosoft Dynamics 365Kustomer+4 more

    Pick Quiq for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.

37. #37
    

    Retell AI

    Self-serve platform for building, testing, and monitoring AI phone agents, priced per minute with published component costs.

    PricingPaid · $0.07/minWorks withTwilioVonageTelnyxCal.com+4 more

    Pick Retell AI for a tool that adds voice and phone AI.

38. #38
    

    Richpanel

    AI-first customer service for e-commerce: self-service portal plus AI that drafts and resolves.

    PricingPer resolution · $99/seat + $0.20/AI conversationWorks withShopifyWooCommerceMagentoKlaviyo+2 more

    Pick Richpanel for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.

39. #39
    

    Salesforce Agentforce

    Autonomous AI agents on the Salesforce platform, grounded in your CRM data.

    PricingPer resolution · $2/conversationWorks withSlackSalesforce CRMData CloudMuleSoft+2 more

    Pick Salesforce Agentforce for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.

40. #40
    

    Siena AI

    Empathic AI customer service for commerce brands, blending automation with brand personality.

    PricingPer resolution · $750/mo + $0.90/ticketWorks withGorgiasZendeskShopifyRecharge+2 more

    Pick Siena AI for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.

41. #41
    

    Sierra AI

    AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.

    PricingPer resolution · CustomWorks withSalesforceZendeskShopifyTwilio+2 more

    Pick Sierra AI for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.

42. #42
    S

    Siit

    Slack-first internal service desk for IT and HR teams, with AI agents that answer employee requests from your existing knowledge base.

    PricingPaid · $23/admin/moWorks withSlackMicrosoft TeamsNotionConfluence+4 more

    Pick Siit for a tool that bundles a full help desk and ticketing suite.

43. #43
    

    Tidio Lyro

    AI customer service agent for small and mid-size businesses, bundled with live chat and a simple help desk.

    PricingFreemium · Free plan availableWorks withShopifyWordPressInstagramMessenger+2 more

    Pick Tidio Lyro for a tool that is built around Shopify and e-commerce order flows and can start free.

44. #44
    U

    Unthread

    Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.

    PricingPaid · $50/agent/moWorks withSlackMicrosoft TeamsJiraSalesforce+4 more

    Pick Unthread for a tool that is tuned for B2B and technical support.

45. #45
    

    Ushur

    Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.

    PricingPaid · CustomWorks withSalesforceServiceNowZendeskSlack+1 more

    Pick Ushur for a tool that is aimed at enterprise scale, security, and compliance.

46. #46
    

    Vapi

    Developer-first API platform for building voice AI agents, orchestrating your choice of speech, LLM, and telephony providers.

    PricingPaid · $0.05/min + provider costsWorks withTwilioVonageTelnyxDeepgram+4 more

    Pick Vapi for a tool that adds voice and phone AI.

47. #47
    

    Voiceflow

    Collaborative visual platform where teams design, test, and deploy AI chat and voice agents across support channels.

    PricingFreemium · Free; $60/moWorks withZendeskSalesforceTwilioHubSpot+4 more

    Pick Voiceflow for a tool that adds voice and phone AI and can start free.

48. #48
    

    Yuma AI

    Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.

    PricingPer resolution · CustomWorks withShopifyGorgiasZendeskKustomer+2 more

    Pick Yuma AI for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.

49. #49
    

    Zendesk AI Agents

    Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.

    PricingPer resolution · ~$1.50/resolutionWorks withSlackShopifySalesforceJira+2 more

    Pick Zendesk AI Agents for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.

50. #50
    

    Zoho Desk

    Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.

    PricingFreemium · Free; $7/agent/moWorks withZoho CRMSlackMicrosoft TeamsJira+4 more

    Pick Zoho Desk for a tool that bundles a full help desk and ticketing suite and can start free.

51. #51
    

    Zowie

    AI customer service agent for e-commerce, focused on resolving tickets and driving revenue.

    PricingPer resolution · CustomWorks withShopifyZendeskSalesforceGorgias+2 more

    Pick Zowie for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.