← Freshservice

Best Freshservice Alternatives (2026)

Shopping for an alternative to Freshservice? It is one of many Enterprise, Help Desk & Ticketing and Internal IT & Employee Support tools in the directory, and the right pick depends on your budget, channels, and existing stack. Below are 50 approved alternatives that share its categories, ranked by how closely they overlap, each with its pricing and a note on when it is the better fit.

About Freshservice

Freshworks' ITSM platform with a Freddy AI agent that raises, fulfils, and updates employee requests from inside Slack and Teams.

Pricing

Paid from $19/agent/mo

Integrations

Slack Microsoft Teams Okta Azure AD Jira Zoom Google Workspace Microsoft 365

Read the full Freshservice listing →

Best Enterprise Best Help Desk & Ticketing Best Internal IT & Employee Support

The 50 best Freshservice alternatives

1. #1
   A

   Atomicwork

   AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.

   PricingPaid · $25,000/yrWorks withSlackMicrosoft TeamsOktaWorkday+4 more

   Pick Atomicwork for a tool that leans harder on autonomous AI agents.

   Compare Freshservice vs Atomicwork →

2. #2
   E

   Espressive Barista

   GenAI virtual agent for employee IT and HR support with a native Slack app that monitors public channels, now part of Resolve.

   PricingPaid · CustomWorks withSlackMicrosoft TeamsServiceNowWorkday+2 more

   Pick Espressive Barista for a tool that leans harder on autonomous AI agents.

   Compare Freshservice vs Espressive Barista →

3. #3
   L

   Leena AI

   Agentic AI platform with prebuilt HR, IT, and finance assistants that answer employee questions in Slack and Microsoft Teams.

   PricingPaid · CustomWorks withSlackMicrosoft TeamsWorkdaySAP+5 more

   Pick Leena AI for a tool that leans harder on autonomous AI agents.

   Compare Freshservice vs Leena AI →

4. #4
   M

   Moveworks

   Enterprise AI assistant that resolves employee IT, HR, and finance requests inside Slack and Microsoft Teams, now part of ServiceNow.

   PricingPaid · CustomWorks withSlackMicrosoft TeamsMicrosoft 365 CopilotServiceNow+6 more

   Pick Moveworks for a tool that leans harder on autonomous AI agents.

   Compare Freshservice vs Moveworks →

5. #5
   S

   Siit

   Slack-first internal service desk for IT and HR teams, with AI agents that answer employee requests from your existing knowledge base.

   PricingPaid · $23/admin/moWorks withSlackMicrosoft TeamsNotionConfluence+4 more

   A close, like-for-like alternative in the same categories, worth a side-by-side look.

   Compare Freshservice vs Siit →

6. #6
   U

   Unthread

   Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.

   PricingPaid · $50/agent/moWorks withSlackMicrosoft TeamsJiraSalesforce+4 more

   Pick Unthread for a tool that is tuned for B2B and technical support.

   Compare Freshservice vs Unthread →

7. #7
   

   Zendesk AI Agents

   Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.

   PricingPer resolution · ~$1.50/resolutionWorks withSlackShopifySalesforceJira+2 more

   Pick Zendesk AI Agents for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.

   Compare Freshservice vs Zendesk AI Agents →

8. #8
   

   Ada

   Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.

   PricingPaid · CustomWorks withZendeskSalesforceServiceNowShopify+2 more

   Pick Ada for a tool that leans harder on autonomous AI agents.

9. #9
   

   Amazon Connect

   AWS's usage-priced cloud contact center with bundled agentic AI, agent assist, and analytics across voice, chat, email, and SMS.

   PricingPaid · $0.038/minWorks withSalesforceZendeskServiceNowMarketo+4 more

   Pick Amazon Connect for a tool that adds voice and phone AI.

10. #10
    

    Automation Anywhere

    Agentic process automation platform whose AI agents resolve customer service work end to end across CRM, ITSM, and ERP systems, now including Aisera's conversational agents.

    PricingPaid · CustomWorks withSalesforceServiceNowZendesk

    Pick Automation Anywhere for a tool that leans harder on autonomous AI agents.

11. #11
    

    boost.ai

    Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.

    PricingPaid · CustomWorks withGenesysZendeskSalesforceFive9+2 more

    Pick boost.ai for a tool that leans harder on autonomous AI agents.

12. #12
    

    Capacity

    AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.

    PricingPer resolution · CustomWorks withSalesforceZendeskServiceNowSlack+2 more

    Pick Capacity for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.

13. #13
    

    Cognigy

    Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat

    PricingPaid · CustomWorks withGenesysAmazon ConnectTwilioSalesforce+2 more

    Pick Cognigy for a tool that leans harder on autonomous AI agents.

14. #14
    

    Crisp

    All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.

    PricingFreemium · Free plan availableWorks withShopifySlackWhatsAppInstagram+2 more

    Pick Crisp for a tool that leans harder on autonomous AI agents and can start free.

15. #15
    

    Decagon

    Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.

    PricingPer resolution · CustomWorks withZendeskSalesforceIntercomShopify+2 more

    Pick Decagon for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.

16. #16
    

    DevRev

    AgentOS connecting support to product development, with AI agents that resolve and route issues.

    PricingFreemium · Free plan availableWorks withSlackJiraSalesforceNotion+2 more

    Pick DevRev for a tool that is tuned for B2B and technical support and can start free.

17. #17
    

    Fin by Intercom

    Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.

    PricingPer resolution · $0.99/resolutionWorks withZendeskSalesforceHubSpotFreshdesk+2 more

    Pick Fin by Intercom for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.

18. #18
    

    Five9

    Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.

    PricingPaid · $119/seat/moWorks withSalesforceServiceNowMicrosoft Dynamics 365Zendesk+4 more

    Pick Five9 for a tool that adds voice and phone AI.

19. #19
    

    Forethought

    The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.

    PricingPaid · CustomWorks withZendeskSalesforceFreshdeskIntercom+2 more

    Pick Forethought for a tool that focuses on making human agents faster.

20. #20
    

    Freshdesk with Freddy AI

    Freshworks' help desk with Freddy AI agents, copilot, and insights built in.

    PricingPer resolution · $0.49/sessionWorks withSlackShopifySalesforceJira+2 more

    Pick Freshdesk with Freddy AI for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.

21. #21
    

    Front

    Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.

    PricingPaid · $25/seat/moWorks withSalesforceHubSpotAsanaAircall+2 more

    Pick Front for a tool that focuses on making human agents faster.

22. #22
    

    Gemini Enterprise for Customer Experience

    Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.

    PricingPaid · $0.50/sessionWorks withUJETGenesysCiscoFive9+4 more

    Pick Gemini Enterprise for Customer Experience for a tool that leans harder on autonomous AI agents.

23. #23
    

    Genesys Cloud CX

    All-in-one cloud contact center platform with Agent Copilot, agentic virtual agents, and workforce engagement for large support operations.

    PricingPaid · $75/user/moWorks withSalesforceMicrosoft TeamsZoomServiceNow+4 more

    Pick Genesys Cloud CX for a tool that adds voice and phone AI.

24. #24
    

    Gladly Sidekick

    Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.

    PricingPaid · ~$180/seat/moWorks withShopifySalesforceZendeskTwilio+2 more

    Pick Gladly Sidekick for a tool that leans harder on autonomous AI agents.

25. #25
    

    Gorgias

    The conversational AI platform for e-commerce brands, deeply integrated with Shopify.

    PricingPaid · $10/moWorks withShopifyKlaviyoInstagramWhatsApp+2 more

    Pick Gorgias for a tool that leans harder on autonomous AI agents.

26. #26
    

    Help Scout

    Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.

    PricingFreemium · Free; $25/user/moWorks withShopifySlackSalesforceHubSpot+2 more

    Pick Help Scout for a tool that centers on a knowledge base and self-service and can start free.

27. #27
    

    Hiver

    NLP for context identification, and intelligent template suggestions. Intuitive interface.

    PricingFreemium · Free; $25/user/moWorks withGmailSlackSalesforceJira+2 more

    Pick Hiver for a tool that focuses on making human agents faster and can start free.

28. #28
    

    HubSpot Breeze

    HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.

    PricingPer resolution · $0.50/resolutionWorks withSlackShopifySalesforceGmail+2 more

    Pick HubSpot Breeze for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.

29. #29
    

    Kore.ai

    Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.

    PricingPaid · CustomWorks withGenesysAmazon ConnectSalesforceServiceNow+2 more

    Pick Kore.ai for a tool that leans harder on autonomous AI agents.

30. #30
    

    Kustomer

    CRM-based customer service platform with AI agents that see the full customer, not just the ticket.

    PricingPer resolution · $0.60/conversationWorks withShopifySlackSalesforceWhatsApp+2 more

    Pick Kustomer for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.

31. #31
    

    LivePerson

    Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.

    PricingPaid · CustomWorks withSalesforceZendeskMicrosoft DynamicsServiceNow+4 more

    Pick LivePerson for a tool that leans harder on autonomous AI agents.

32. #32
    

    Lorikeet

    AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.

    PricingPer resolution · $1,500/mo + $0.95/resolutionWorks withZendeskIntercomSalesforceTwilio Flex+2 more

    Pick Lorikeet for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.

33. #33
    

    Netomi

    Enterprise AI customer service platform with sanctioned, brand-safe generative agents.

    PricingPer resolution · CustomWorks withZendeskSalesforceFreshdeskGenesys+2 more

    Pick Netomi for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.

34. #34
    

    NICE CXone

    Enterprise cloud contact center platform with omnichannel routing, Enlighten AI copilots and AI agents, and workforce management built in.

    PricingPaid · $110/agent/moWorks withSalesforceMicrosoft DynamicsOracleServiceNow+4 more

    Pick NICE CXone for a tool that adds voice and phone AI.

35. #35
    

    Parloa

    AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.

    PricingPaid · CustomWorks withGenesysAmazon ConnectTwilioSalesforce+2 more

    Pick Parloa for a tool that adds voice and phone AI.

36. #36
    

    Plain

    API-first support platform for technical B2B teams, with AI that understands your product.

    PricingPaid · $35/seat/moWorks withSlackMicrosoft TeamsDiscordLinear+2 more

    Pick Plain for a tool that is tuned for B2B and technical support.

37. #37
    

    PolyAI

    Voice AI agents that sound human and resolve calls for enterprises: no hold time, 24/7.

    PricingPer resolution · Custom (per-minute)Works withSalesforceHubSpotZendeskMicrosoft Dynamics+2 more

    Pick PolyAI for a tool that adds voice and phone AI and only bills for resolved tickets.

38. #38
    

    Pylon

    The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.

    PricingPaid · $59/agent/moWorks withSlackMicrosoft TeamsSalesforceHubSpot+2 more

    Pick Pylon for a tool that is tuned for B2B and technical support.

39. #39
    

    Quiq

    Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.

    PricingPer resolution · Custom (per-conversation)Works withSalesforceZendeskMicrosoft Dynamics 365Kustomer+4 more

    Pick Quiq for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.

40. #40
    

    Re:amaze

    Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.

    PricingPaid · $29/user/moWorks withShopifyBigCommerceWordPressStripe+2 more

    Pick Re:amaze for a tool that is built around Shopify and e-commerce order flows.

41. #41
    

    Replicant

    Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.

    PricingPaid · CustomWorks withFive9GenesysAmazon ConnectNICE+4 more

    Pick Replicant for a tool that adds voice and phone AI.

42. #42
    R

    Rezolve.ai

    Agentic AI service desk for IT, HR, and finance support, built Microsoft Teams first with Slack supported and no-code agent studios.

    PricingPaid · CustomWorks withMicrosoft TeamsSlackServiceNowJira+3 more

    Pick Rezolve.ai for a tool that leans harder on autonomous AI agents.

43. #43
    

    Salesforce Agentforce

    Autonomous AI agents on the Salesforce platform, grounded in your CRM data.

    PricingPer resolution · $2/conversationWorks withSlackSalesforce CRMData CloudMuleSoft+2 more

    Pick Salesforce Agentforce for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.

44. #44
    

    Sierra AI

    AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.

    PricingPer resolution · CustomWorks withSalesforceZendeskShopifyTwilio+2 more

    Pick Sierra AI for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.

45. #45
    

    Sprinklr Service

    AI-native contact center suite unifying voice, chat, and 30+ social and messaging channels with autonomous AI agents and copilots.

    PricingPaid · CustomWorks withSalesforceMicrosoft Dynamics 365WhatsAppInstagram+4 more

    A close, like-for-like alternative in the same categories, worth a side-by-side look.

46. #46
    

    Talkdesk

    AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.

    PricingPaid · $85/user/moWorks withSalesforceZendeskServiceNowMicrosoft Teams+4 more

    Pick Talkdesk for a tool that adds voice and phone AI.

47. #47
    

    Ushur

    Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.

    PricingPaid · CustomWorks withSalesforceServiceNowZendeskSlack+1 more

    Pick Ushur for a tool that leans harder on autonomous AI agents.

48. #48
    

    Verint

    Enterprise CX automation platform where Da Vinci AI powers specialized bots for containment, agent assist, and workforce engagement.

    PricingPaid · CustomWorks withFive9Genesys CloudAmazon ConnectZoom Contact Center+3 more

    Pick Verint for a tool that layers in QA scoring and conversation analytics.

49. #49
    W

    Workativ

    Session-priced AI agent for IT and HR employee support that runs natively in Slack and Teams with no per-user fee.

    PricingPaid · $99/moWorks withSlackMicrosoft TeamsServiceNowFreshservice+8 more

    Pick Workativ for a tool that leans harder on autonomous AI agents.

50. #50
    

    Zoho Desk

    Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.

    PricingFreemium · Free; $7/agent/moWorks withZoho CRMSlackMicrosoft TeamsJira+4 more

    Pick Zoho Desk for a tool that leans harder on autonomous AI agents and can start free.