Lorikeet vs Salesforce Agentforce (2026)
Comparing Lorikeet and Salesforce Agentforce? Both are AI Agents & Chatbots and Enterprise tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at pricing and an estimated monthly bill, channels, compliance claims, and integrations, plus when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
At a glance
| Attribute |
 Lorikeet
|
|
|---|---|---|
| What it is | AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly. | Autonomous AI agents on the Salesforce platform, grounded in your CRM data. |
| Pricing | Per resolution · $2,100/mo + $0.99/resolution | Paid · $2/conversation |
| Est. monthly cost | $5,070/mo $2,100/mo + $0.99 per resolution; Start plan, paid annually; voice resolutions $1.50 | $6,000/mo $2 per conversation |
| Founded | 2023 | 1999 |
| Categories | AI Agents & Chatbots Enterprise | AI Agents & Chatbots Enterprise |
| Channels | ||
| Chat | ✓ | ✓ |
| ✓ | — | |
| Voice | ✓ | ✓ |
| SMS | ✓ | ✓ |
| ✓ | ✓ | |
| Compliance (vendor-claimed) | ||
| SOC 2 | ✓ | ✓ |
| HIPAA | ✓ | — |
| GDPR | ✓ | — |
| ISO 27001 | ✓ | — |
| Data residency | US (custom residency on Signature plan) | Hyperforce regions: US, UK, Germany, India, Japan, and more |
| Languages | Not verified | 7 languages (English, Japanese, Spanish, French, German, Italian, Portuguese) |
| What the AI can do | ||
| Takes actions | ✓ | ✓ |
| Hands off to a human | ✓ | ✓ |
| Choice of LLM | Not verified | Not verified |
| Buying | ||
| Free trial | Free trial (length not stated) | Free tier (Salesforce Foundations) |
| How you buy | Self-serve signup | Self-serve signup |
| Minimum commitment | Billed annually | — |
| Company | Independent, venture-backed | Public company (NYSE: CRM) |
| Works with | Zendesk Intercom Salesforce HubSpot Front Help Scout Kustomer Slack Genesys Cloud Amazon Connect Twilio Five9 Talkdesk Stripe | Slack Salesforce CRM Data Cloud MuleSoft Tableau WhatsApp |
| Key features |
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| Next step |
Full listing Visit site → |
Full listing Visit site → |
Estimates assume 5,000 conversations a month, 60% handled by AI and 10 agent seats, at each vendor's published list price (the cost calculator's model); treat them as a floor, not a quote. Compliance rows are what vendors publicly claim, and “Not verified” means we have not confirmed that fact yet, not that the tool lacks it.
Choose Lorikeet or Salesforce Agentforce?
Choose Lorikeet if
Best for: Fintech, healthcare and marketplace companies where a wrong answer costs real money and want an agent that follows their procedures step by step across chat, email, voice, SMS and WhatsApp, with published outcome-based pricing, a trial, a self-serve start and SOC 2, HIPAA, GDPR and ISO 27001 coverage.
- you need Email coverage
- you need a vendor that publicly claims HIPAA, GDPR, and ISO 27001
- you want the lower list-price bill (about $5,070/mo vs $6,000/mo at 5,000 conversations a month)
- you would rather pay per resolved ticket than per seat
Look elsewhere if you are a small team: the Start plan is $2,100 a month plus $0.99 per resolution, billed annually, which is a real floor. Residency is US unless you are on the Signature plan.
Choose Salesforce Agentforce if
Best for: Organizations already running Service Cloud and Data Cloud that want autonomous agents grounded in their CRM, built with a low-code builder inside the guardrails admins define, across chat, voice, SMS and WhatsApp, at a published $2 per conversation with a free Foundations tier to start.
- you prefer a flat subscription to usage-based billing
Look elsewhere if you are not a Salesforce customer: Agentforce's value is the CRM grounding, and buying into Salesforce for it is a platform decision. Its verified compliance list is SOC 2 only and residency and languages are unverified.
About Lorikeet
Lorikeet builds AI agents for companies where a wrong answer costs real money, or worse. Founded in Sydney in mid-2023 by Steve Hind, formerly of Stripe, and Jamie Hall, a former Google AI engineer, it deliberately courts the customers most vendors disclaim: fintechs, healthcare companies, and marketplaces whose support conversations involve moving money and medical questions. Its answer to that risk is workflow-first design. The agent follows your standard operating procedures step by step, takes real actions through integrations, and escalates precisely where the procedure says to, rather than improvising when a conversation gets unusual.
The platform pairs the customer-facing Concierge agent, which keeps a memory of each customer, with a Coach agent that scores tickets, and orchestrates multi-agent workflows across voice, chat, and email. Customers include Airwallex, Linktree, Eucalyptus, Magic Eden, and Flex, and the investor story is remarkable for a two-year-old company: a $35 million Series A led by QED in 2025 brought funding past $75 million, with backing from all three of Australia's biggest venture firms plus Canva's co-founders, reportedly the first startup since Canva to manage that.
Pricing is published, rare at this tier, and outcome-based with a twist: Start is $1,500 a month plus $0.95 per resolution, Scale is $4,000 plus $0.80, there are no implementation fees, and you can refuse to pay for resolutions you are unhappy with.
Choose Lorikeet when your support is high-stakes and process-bound: if your team works from runbooks and a compliance officer reviews the transcripts, an agent built to follow procedures exactly is worth paying for. Teams with simple FAQ queues will find cheaper fits elsewhere.
Read the full Lorikeet listing → · See Lorikeet alternatives →
About Salesforce Agentforce
Agentforce is Salesforce's platform for autonomous AI agents, with customer service as its flagship act. Because it is grounded in your CRM through Data Cloud, an Agentforce service agent can resolve cases using live customer records, knowledge articles, and Flow automations, all inside the guardrails your admins define, then escalate to a human in Service Cloud when needed. Its Atlas reasoning engine works out intent, gathers the right data, and executes actions, and a low-code Agent Builder lets teams assemble agents from topics and actions without deep engineering. In late 2025 Salesforce added Agentforce Voice, giving those agents a natural phone presence.
Salesforce is not shy about eating its own cooking. The company runs Agentforce on itself as what it calls customer zero, and CEO Marc Benioff has said AI now handles roughly half of Salesforce's own support, letting it shrink support headcount substantially. At the 2024 Dreamforce launch, attendees reportedly built around ten thousand agents in just three days, which tells you something about how quickly the low-code builder puts people to work.
The results customers report are eye-catching: 1-800Accountant says it resolves the majority of its chat conversations autonomously, OpenTable reports similar deflection, and Reddit cut its resolution time dramatically after switching on service agents. Pricing is flexible, spanning a per-conversation rate and a consumption-based credit model, plus per-user editions for teams that want a predictable add-on.
For the vast population of companies already running sales and service on Salesforce, Agentforce is the natural next step, because the agent lives right next to the data and processes it needs and requires no separate integration project to get going. If your business is already built end to end on the Salesforce platform, this is the AI agent that fits your world with the least possible friction and the most context.
Read the full Salesforce Agentforce listing → · See Salesforce Agentforce alternatives →
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