Best Microsoft Dynamics 365 Customer Service Alternatives (2026)
Shopping for an alternative to Microsoft Dynamics 365 Customer Service? It is one of many Agent Assist & Copilots, Contact Center & CCaaS, Enterprise and Help Desk & Ticketing tools in the directory, and the right pick depends on your budget, channels, and existing stack. Below are 113 approved alternatives that share its categories, ranked by how closely they overlap, each with its pricing and a note on when it is the better fit.
About Microsoft Dynamics 365 Customer Service
Microsoft's case management and service CRM with Copilot, prebuilt service agents and Copilot Studio, priced per user from $50/month.
- Pricing
- Paid from $50/user/mo billed annually
- Channels
- Chat Email Voice SMS WhatsApp Social
- Compliance (vendor-claimed)
- SOC 2 GDPR ISO 27001 FedRAMP
- Integrations
- Microsoft Teams Microsoft Copilot Studio Microsoft 365 Copilot Dynamics 365 Contact Center Dynamics 365 Field Service Dynamics 365 Sales Dynamics 365 Customer Insights Power BI Azure Communication Services
Read the full Microsoft Dynamics 365 Customer Service listing →
Best Agent Assist & Copilots Best Contact Center & CCaaS Best Enterprise Best Help Desk & Ticketing
The 113 best Microsoft Dynamics 365 Customer Service alternatives
Line up Microsoft Dynamics 365 Customer Service and the top 3 picks side by side → pricing, estimated cost, channels, compliance
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#1
Enterprise contact center AI: GenerativeAgent resolves voice and chat contacts, with humans supervising in the loop. Used by JetBlue and American Airlines.
Pick ASAPP for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and PCI DSS.
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#2
Real-time guidance for contact center agents: the right thing to say, on every call.
Pick Balto for a tool that adds voice and phone AI.
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#3
Conversation intelligence platform that analyzes 100% of contact center interactions for QA, compliance and coaching, now with OmniAgent virtual agents.
Pick CallMiner for a tool that layers in QA scoring and conversation analytics.
Versus Microsoft Dynamics 365 Customer Service: also claims PCI DSS.
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#4
Open-source omnichannel support desk you can self-host or run in the cloud, with the Captain AI agent, copilot drafts and a help center.
Pick Chatwoot for a tool that leans harder on autonomous AI agents and can start free.
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#5
UK enterprise cloud contact center (storm) with the brain AI orchestration layer for agentic workflows, agent assist and live transcription.
Pick Content Guru for a tool that adds voice and phone AI.
Versus Microsoft Dynamics 365 Customer Service: also claims PCI DSS.
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#6
Real-time agent assist and AI insights for contact centers, trained on your best performers.
Pick Cresta for a tool that layers in QA scoring and conversation analytics.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA, PCI DSS, and ISO 42001.
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#7
AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.
Pick Dialpad Ai for a tool that adds voice and phone AI.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#8
Copenhagen-built customer service platform for ecommerce brands, with native voice, the Mim AI agent billed per conversation, and Co-Pilot.
Pick Dixa for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims EU AI Act.
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#9
Enterprise knowledge management with GenAI agents for customer self-service and contact center agents, from a Nasdaq-listed Gartner MQ Leader.
Pick eGain for a tool that leans harder on autonomous AI agents.
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#10
Email-first support inbox for e-commerce teams, with AI-drafted replies a person approves, WooCommerce order context and a store chat widget.
Pick eveningDesk for a tool that is built around Shopify and e-commerce order flows.
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#11
Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#12
Established help desk for customer, IT and HR support with an AI copilot add-on, per-action Autopilot agents and a per-resolution chatbot.
Pick HappyFox for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#13
NLP for context identification, and intelligent template suggestions. Intuitive interface.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#14
AI-first helpdesk with an omnichannel inbox, ticketing, help center and Copilot, built natively around Intercom's Fin AI agent.
Pick Intercom for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and ISO 42001.
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#15
Contact center AI from Winnipeg: the Sidd agent assists live reps or resolves cases alone by driving your existing desktop apps, with no APIs needed.
Pick Laivly for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and PCI DSS.
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#16
AI-first quality assurance and analytics for customer service teams.
Pick Level AI for a tool that layers in QA scoring and conversation analytics.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and PCI DSS.
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#17
All-in-one help desk with ticketing, live chat, call center and social channels, plus an LLM chatbot and AI reply tools, from $15 per agent.
Pick LiveAgent for a tool that leans harder on autonomous AI agents.
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#18
Conversation intelligence, auto QA, and real-time agent assist for contact centers.
Pick Observe.AI for a tool that layers in QA scoring and conversation analytics.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA, PCI DSS, and EU AI Act.
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#19
RingCentral's AI contact center: voice plus 20+ digital channels, AIR Pro AI agents and AI quality management, with published per-user pricing.
Pick RingCX for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims PCI DSS.
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#20
Supportifier is a Swedish ticketing system for customer service with AI agents, built by Successifier AB in Stockholm. It builds a knowledge base from your existing documents, website and past tickets. Your team reviews it, and it then powers a public help centre, AI form, AI and live chat, shared inbox with AI drafts and a customer portal.
Pick Supportifier for a tool that leans harder on autonomous AI agents.
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#21
Twilio's programmable contact center that combines AI self-service, AI agent assist and human agents, with usage-based pricing from $1 per active user hour.
Pick Twilio Flex for a tool that adds voice and phone AI.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#22
Cloud contact center with CRM-first data handling, agentic AI virtual agents, agent assist and Spiral conversation analytics, priced per user.
Pick UJET for a tool that layers in QA scoring and conversation analytics.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and PCI DSS.
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#23
Ericsson-owned Vonage's cloud contact center: deep Salesforce, ServiceNow and Dynamics integrations plus an AI Virtual Assistant that isn't tied to one model.
Pick Vonage Contact Center for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and PCI DSS.
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#24
Cisco's cloud contact center with Webex AI Agent for autonomous self-service and Cisco AI Assistant for agents and supervisors; enterprise, quote-only.
Pick Webex Contact Center for a tool that leans harder on autonomous AI agents.
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#25
Cloud phone system for support and sales teams with built-in AI Voice Agents, AI coaching and 250+ integrations; from $30/license/mo billed annually.
Pick Aircall for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#26
Unified Communications and Global Voice, Built for Scale
Pick Ajoxi for a tool that adds voice and phone AI.
Versus Microsoft Dynamics 365 Customer Service: also claims PCI DSS.
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#27
E-commerce AI support concierge and shopping assistant, formerly Gleen, that resolves and acts on orders across chat, email, social and voice.
Pick Alhena AI for a tool that leans harder on autonomous AI agents and can start free.
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#28
AWS's usage-priced cloud contact center with bundled agentic AI, agent assist, and analytics across voice, chat, email, and SMS.
Pick Amazon Connect for a tool that adds voice and phone AI.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and PCI DSS.
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#29
Contact center performance platform that auto-scores every human and AI agent interaction and turns the results into coaching and next best actions.
Pick AmplifAI for a tool that layers in QA scoring and conversation analytics.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and PCI DSS.
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#30
Support operations platform combining workforce management with AI issue resolution.
Pick Assembled for a tool that layers in QA scoring and conversation analytics.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#31
AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.
Pick Atomicwork for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and ISO 42001.
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#32
Conversation intelligence built only for healthcare contact centers, with automated QA, coaching notes and safety signal detection.
Pick Authenticx for a tool that layers in QA scoring and conversation analytics.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and PCI DSS.
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#33
Avaya's enterprise CX orchestration platform: AI-agnostic, MCP-native and deployable in cloud, hybrid or on-premises for large regulated contact centers.
Pick Avaya Infinity for a tool that adds voice and phone AI.
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#34
Voice AI platform for phone agents that runs its own speech-to-text, LLM and text-to-speech models, aimed at regulated, high-stakes customer calls.
Pick Bland AI for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and PCI DSS.
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#35
Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.
Pick boost.ai for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and EU AI Act.
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#36
AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.
Pick Capacity for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#37
ChatBeacon brings live chat and AI together to help organizations deliver faster, more personal customer support. AI agents answer routine questions, AI assists staff, and complex conversations reach a person with their context intact.
Pick ChatBeacon for a tool that leans harder on autonomous AI agents.
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#38
AI customer-support platform with help-content answers, human handoff, live chat, knowledge base, ticketing, and team inbox.
Pick Chatsy for a tool that leans harder on autonomous AI agents and can start free.
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#39
Slack-native helpdesk for external customer channels and internal IT and HR requests, with AI agents that answer and act from Slack.
Pick ClearFeed for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#40
Cloud call center for SMB sales and support teams, with AI voice agents that answer, resolve or hand off calls on the same queues as your reps.
Pick CloudTalk for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#41
Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat
Pick Cognigy for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and PCI DSS.
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#42
AI-native CX platform that replaces chatbot, CCaaS, ticketing and QA tools with AI agents plus a managed team, charging when the AI resolves.
Pick Crescendo.ai for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#43
All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.
Pick Crisp for a tool that leans harder on autonomous AI agents and can start free.
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#44
Omnichannel help desk for customer, IT and HR teams with assistive AI, offered as cloud or self-hosted with a private AI option.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and PCI DSS.
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#45
AgentOS connecting support to product development, with AI agents that resolve and route issues.
Pick DevRev for a tool that is tuned for B2B and technical support and can start free.
Versus Microsoft Dynamics 365 Customer Service: adds Slack; also claims HIPAA.
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#46
AI-Powered Business Communications
Pick DialPhone for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: adds Microsoft Teams; also claims HIPAA.
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#47
Ecommerce helpdesk for marketplace and webstore sellers, with an AI Agent billed at $0.99 per outcome that answers across Amazon, eBay and Shopify.
Pick eDesk for a tool that leans harder on autonomous AI agents.
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#48
Dublin-built contact centre analytics that tags every conversation, flags emerging issues in real time, and automates agent QA, priced on volume.
Pick EdgeTier for a tool that layers in QA scoring and conversation analytics.
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#49
Entergram is a Telegram CRM for sales and support teams. Connect the personal Telegram accounts customers already message, then manage chats in one shared workspace with CRM records, tickets, assignments and team analytics.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#50
Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.
Pick EvaluAgent for a tool that layers in QA scoring and conversation analytics.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#51
Support and feedback suite for SaaS teams: omnichannel inbox, Fibi AI agent, help center, feature voting, roadmaps and changelog in one plan.
Pick Featurebase for a tool that leans harder on autonomous AI agents and can start free.
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#52
Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.
Pick Fin by Intercom for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and ISO 42001.
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#53
Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.
Pick Five9 for a tool that adds voice and phone AI.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and PCI DSS.
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#54
The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.
Pick Forethought for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#55
Freshworks' help desk with Freddy AI agents, copilot, and insights built in.
Pick Freshdesk with Freddy AI for a tool that leans harder on autonomous AI agents.
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#56
Freshworks' ITSM platform with a Freddy AI agent that raises, fulfils, and updates employee requests from inside Slack and Teams.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Microsoft Dynamics 365 Customer Service: adds Slack and Microsoft Teams.
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#57
Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.
Pick Gemini Enterprise for Customer Experience for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#58
All-in-one cloud contact center platform with Agent Copilot, agentic virtual agents, and workforce engagement for large support operations.
Pick Genesys Cloud CX for a tool that adds voice and phone AI.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA, PCI DSS, and ISO 42001.
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#59
Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
Pick Gladly Sidekick for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and PCI DSS.
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#60
AI-native help desk for software teams whose Kai agents answer customers, investigate bug reports and open pull requests for engineers.
Pick Gleap for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.
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#61
The conversational AI platform for e-commerce brands, deeply integrated with Shopify.
Pick Gorgias for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#62
ITIL-aligned ITSM from Halo with built-in AI agents, all features in one per-agent price, and a 30-day free trial.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#63
Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.
Pick Help Scout for a tool that centers on a knowledge base and self-service and can start free.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#64
Budget customer communication platform with live chat, shared inbox, knowledge base and AI agents, pitched as an affordable Intercom alternative.
Pick HelpCrunch for a tool that leans harder on autonomous AI agents.
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#65
AI support that answers and ships the fix. Helpin: one workspace for support, projects, CRM & docs. AI agents answer tickets, ship fixes, and follow up from shared customer history. Self-host free or Cloud.
Pick Helpin for a tool that leans harder on autonomous AI agents and can start free.
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#66
AI-native help desk rebuilt from Groove, with agents that investigate and act, unlimited users and AI billed in credits from $49 a month.
Pick Helply for a tool that leans harder on autonomous AI agents.
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#67
AI-native player support platform for games, with an in-game SDK, Care AI agents, and Keywords Studios human agents behind it.
Pick Helpshift for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#68
HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.
Pick HubSpot Breeze for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.
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#69
Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.
Pick Hyro for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#70
AI agent platform for technical and B2B support: cited customer assistants, a help desk copilot, and agents that update your docs.
Pick Inkeep for a tool that leans harder on autonomous AI agents.
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#71
Agentic voice and chat AI purpose-built for credit unions and community banks, wired directly into core banking systems.
Pick interface.ai for a tool that leans harder on autonomous AI agents.
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#72
ITSM and asset management platform for internal service desks, with a built-in AI Virtual Service Agent in Teams, Slack, WhatsApp and the portal.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
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#73
Atlassian's service desk for IT, employee and customer support, with Rovo AI agents and a free plan for 3 agents; now sold as Service Collection.
Pick Jira Service Management for a tool that leans harder on autonomous AI agents and can start free.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#74
Veteran help desk relaunched around Kay, an AI agent billed at $1 per resolved ticket that also runs on top of Zendesk, Freshdesk or Intercom.
Pick Kayako for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.
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#75
No-code AI customer service platform with AI agents, email ticketing, voice AI and live chat handoff across web, WhatsApp and social. From $34/mo.
Pick Kommunicate for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#76
CRM-based customer service platform with AI agents that see the full customer, not just the ticket.
Pick Kustomer for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#77
Long-running website live chat from Text, now sold as Text by LiveChat with an AI Agent, shared inbox and ticketing on one plan.
Pick LiveChat for a tool that leans harder on autonomous AI agents.
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#78
Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.
Pick LivePerson for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and PCI DSS.
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#79
Conversation intelligence platform, now part of Contentsquare, that analyzes every support interaction for intent, sentiment, automated QA, and AI agent performance.
Pick Loris for a tool that layers in QA scoring and conversation analytics.
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#80
Zoho's ITIL service desk with Zia AI: predictive triage, a GenAI virtual agent and a free tier, available in cloud or on-premises.
Pick ManageEngine ServiceDesk Plus if you would rather start on a free or freemium plan.
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#81
Enterprise AI agent platform from Boston that resolves support across chat, email and voice on top of Zendesk, Salesforce or Freshdesk, plus agent copilot.
Pick Maven AGI for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and PCI DSS.
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#82
Shared inbox and AI Agents for global sales and customer support teams.
Pick Mixdesk for a tool that leans harder on autonomous AI agents and can start free.
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#83
No-code voice and chat AI agents for customer support, appointment booking, and lead qualification.
Pick Monobot for a tool that leans harder on autonomous AI agents.
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#84
Enterprise AI platform for technical B2B support, formerly Ask-AI: self-service, triage, rep assist and knowledge automation over your stack.
Pick Mosaic AI for a tool that is tuned for B2B and technical support.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#85
Enterprise cloud contact center platform with omnichannel routing, Enlighten AI copilots and AI agents, and workforce management built in.
Pick NICE CXone for a tool that adds voice and phone AI.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and PCI DSS.
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#86
AI agents for consumer brands that resolve support requests and take guarded actions like refunds and address changes across chat, email, social and voice.
Pick Octocom for a tool that leans harder on autonomous AI agents.
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#87
AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.
Pick Parloa for a tool that adds voice and phone AI.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA, PCI DSS, and EU AI Act.
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#88
API-first support platform for technical B2B teams, with AI that understands your product.
Pick Plain for a tool that is tuned for B2B and technical support.
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#89
Voice AI agents that sound human and resolve calls for enterprises: no hold time, 24/7.
Pick PolyAI for a tool that adds voice and phone AI.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and PCI DSS.
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#90
The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.
Pick Pylon for a tool that is tuned for B2B and technical support.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and ISO 42001.
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#91
Agentic service desk for IT, HR and ops that turns Slack and Microsoft Teams messages into tickets and resolves them with AI agents and workflows.
Pick Ravenna for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#92
Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.
Pick Re:amaze for a tool that is built around Shopify and e-commerce order flows.
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#93
Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.
Pick Replicant for a tool that adds voice and phone AI.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and PCI DSS.
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#94
AI conversation data platform, formerly MaestroQA: build agents that read every support conversation for QA, churn risk, chatbot monitoring and coaching.
Pick Rippit (formerly MaestroQA) for a tool that layers in QA scoring and conversation analytics and can start free.
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#95
Contact center QA platform with AI auto scoring of every conversation, QA for chatbots, conversation analytics, coaching and a built-in LMS.
Pick Scorebuddy for a tool that layers in QA scoring and conversation analytics.
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#96
Sendbird's AI agent for customer service and revenue across chat, email, SMS, WhatsApp and voice, with a free AI-native helpdesk and per-resolution billing.
Pick Sendbird delight.ai for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#97
ServiceNow's enterprise customer service platform with AI agents, AI Voice Agents and case orchestration across departments; quote-only pricing.
Pick ServiceNow Customer Service Management for a tool that leans harder on autonomous AI agents.
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#98
Slack-first internal service desk for IT and HR teams, with AI agents that answer employee requests from your existing knowledge base.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Microsoft Dynamics 365 Customer Service: adds Slack and Microsoft Teams.
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#99
AI-native contact center suite unifying voice, chat, and 30+ social and messaging channels with autonomous AI agents and copilots.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Versus Microsoft Dynamics 365 Customer Service: also claims PCI DSS.
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#100
Support knowledge platform built on interactive step-by-step guides, with AI Answers and Business Process Agents that follow your exact processes.
Pick Stonly for a tool that leans harder on autonomous AI agents and can start free.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA.
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#101
Berlin-based enterprise voice AI platform with its own telephony network, a visual flow builder and built-in testing and auto-QA. Contracts from $30,000/yr.
Pick Synthflow for a tool that leans harder on autonomous AI agents.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA, PCI DSS, and ISO 42001.
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#102
ITSM platform with agentic AI that resolves incidents and requests, plus Dex, an autonomous IT engineer priced per technician.
Pick SysAid for a tool that leans harder on autonomous AI agents.
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#103
AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.
Pick Talkdesk for a tool that adds voice and phone AI.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA, PCI DSS, and ISO 42001.
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#104
AI-native B2B support platform that turns Slack Connect, email, chat and Teams conversations into tickets with AI agents on top.
Pick Thena for a tool that leans harder on autonomous AI agents.
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#105
Dutch omnichannel inbox built around WhatsApp, with AI agents that answer, act and qualify leads across email, chat, social and voice.
Pick Trengo for a tool that leans harder on autonomous AI agents.
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#106
Swiss AI customer experience platform: AI agents resolve tickets end to end on 3,500+ integrations, set up by talking to its Nova operator. From $99/mo.
Pick Typewise for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.
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#107
Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.
Pick Unthread for a tool that is tuned for B2B and technical support.
Versus Microsoft Dynamics 365 Customer Service: adds Slack and Microsoft Teams; also claims HIPAA.
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#108
Enterprise CX automation platform where Da Vinci AI powers specialized bots for containment, agent assist, and workforce engagement.
Pick Verint for a tool that layers in QA scoring and conversation analytics.
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#109
Enterprise agentic AI platform for automating customer and employee service across voice, chat and email, with a multi-LLM architecture.
Pick Yellow.ai for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and PCI DSS.
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#110
Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.
Pick Zendesk AI Agents for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and ISO 42001.
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#111
AI-powered quality assurance, formerly Klaus, that auto-scores every support conversation, flags risky interactions, and grades AI agents alongside humans.
Pick Zendesk QA for a tool that layers in QA scoring and conversation analytics.
Versus Microsoft Dynamics 365 Customer Service: also claims HIPAA and ISO 42001.
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#112
Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.
Pick Zoho Desk for a tool that leans harder on autonomous AI agents and can start free.
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#113
Zoom's omnichannel contact center with Virtual Agent self-service AI, Expert Assist agent guidance, and published per-agent pricing.
Pick Zoom Contact Center for a tool that adds voice and phone AI.
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