Dialpad Ai vs Zoom Contact Center (2026)

Comparing Dialpad Ai and Zoom Contact Center? Both are Contact Center & CCaaS and Voice & Phone AI tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at pricing and an estimated monthly bill, channels, compliance claims, and integrations, plus when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.

At a glance

Attribute	Dialpad Ai	Zoom Contact Center
What it is	AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.	Zoom's omnichannel contact center with Virtual Agent self-service AI, Expert Assist agent guidance, and published per-agent pricing.
Pricing	Paid · $15/user/mo	Paid · Custom
Est. monthly cost	$150/mo $15 per seat/mo	No published price to estimate
Founded	2011	2011
Categories	Agent Assist & Copilots Contact Center & CCaaS Voice & Phone AI	Contact Center & CCaaS Voice & Phone AI
Channels
Chat	✓	✓
Email	✓	✓
Voice	✓	✓
SMS	✓	✓
Social	—	✓
Compliance (vendor-claimed)
SOC 2	—	✓
HIPAA	✓	—
Data residency	US	US, EU (Germany), Australia, Brazil, Canada, Japan, Mexico, Singapore
Languages	English, Spanish, French, Italian, German, Japanese, Dutch, Portuguese, Korean	18 languages (English plus 17 in beta)
What the AI can do
Takes actions	✓	✓
Hands off to a human	✓	✓
Choice of LLM	Not verified	Not verified
Buying
Free trial	14-day free trial	Not verified
How you buy	Self-serve signup	Sales-led (demo first)
Minimum commitment	—	—
Company	Independent, venture-backed	Product of Zoom Communications (public, NASDAQ: ZM)
Works with	Salesforce Zendesk Google Workspace Microsoft Teams HubSpot ServiceNow	Salesforce Zendesk ServiceNow Microsoft Dynamics 365 HubSpot Zoom Workplace Zoom Phone
Key features	Real-time call transcription AI Live Coach cards Agentic voice and chat agents AI CSAT and scorecards Unified phone and contact center	Omnichannel voice and video routing Zoom Virtual Agent self-service AI Expert Assist agent guidance Workforce engagement management suite Agent Architect AI agent builder
Next step	Full listing Visit site →	Full listing Visit site →

Estimates assume 5,000 conversations a month, 60% handled by AI and 10 agent seats, at each vendor's published list price (the cost calculator's model); treat them as a floor, not a quote. Compliance rows are what vendors publicly claim, and “Not verified” means we have not confirmed that fact yet, not that the tool lacks it.

Choose Dialpad Ai or Zoom Contact Center?

Choose Dialpad Ai if

Best for: Teams that want phone system, contact center and support AI from one vendor, with live transcription, coaching cards and AI scorecards bundled into standard plans from $15 per user per month, a 14-day trial, HIPAA coverage and Salesforce, Zendesk or HubSpot integrations.

you need agent-assist copilots for human reps
you need a vendor that publicly claims HIPAA

Look elsewhere if you need data residency outside the US or a long list of certifications: Dialpad's verified facts show US residency and HIPAA only. The autonomous AI agents are priced per conversation on a quote, separately from the published seat prices.

Choose Zoom Contact Center if

Best for: Organizations already on Zoom Workplace and Zoom Phone that want an omnichannel contact center in the same client, with Virtual Agent self-service, Expert Assist for live agents and workforce engagement tools, hosted in any of eight regions, on Salesforce, Zendesk, ServiceNow, Dynamics 365 or HubSpot.

you need Social coverage
you need a vendor that publicly claims SOC 2

Look elsewhere if you want a price before talking to sales, a free trial, or a long compliance list: Zoom Contact Center is quote-priced with no trial or self-serve start, and its verified compliance claim is SOC 2 only.

About Dialpad Ai

Dialpad's founders have been building phone systems for the internet age longer than almost anyone: CEO Craig Walker previously created the products that became Yahoo Voice and, via GrandCentral, Google Voice. Founded in 2011, Dialpad is a cloud phone system and contact center with AI baked into every call, and its 2018 acquisition of voice AI startup TalkIQ, roughly $50 million, turned out to be the masterstroke. That technology, matured into DialpadGPT and trained on billions of minutes of business conversations, now powers live transcription, sentiment analysis, real-time coaching cards, automatic summaries, and AI scorecards across the platform.

For support teams the draw is having telephony, contact center, and support AI from one vendor. Dialpad Support, the contact-center product, starts around $80 per user per month, while the base Connect phone system starts at $15, and unusually for the industry the core AI features are bundled into standard plans rather than sold as add-ons. Newer agentic AI agents that autonomously handle scheduling, order lookups, and ticket updates are priced per conversation on a quoted basis. Integrations cover Salesforce, Zendesk, HubSpot, ServiceNow, Google Workspace, and Microsoft Teams.

The company was valued at $2.2 billion after an ICONIQ-led round in 2021 and has raised roughly $450 million from investors including Andreessen Horowitz and Google Ventures.

Dialpad fits teams that want to consolidate: if you are buying a business phone system anyway and support runs heavily on calls, getting transcription, coaching, QA, and virtual agents in the same box is genuinely efficient. Voice-AI purists may prefer a specialist like PolyAI; pragmatists consolidating vendors will like Dialpad a lot.

Read the full Dialpad Ai listing → · See Dialpad Ai alternatives →

About Zoom Contact Center

Zoom Contact Center is Zoom's omnichannel cloud contact center, built into the same client agents already use for meetings and team chat. It routes voice, video, web chat, SMS, email, and social conversations from a drag and drop flow builder, and layers AI throughout: Zoom Virtual Agent handles self service on chat and voice channels, AI Expert Assist surfaces knowledge and next steps for live agents, and workforce engagement tools cover forecasting, scheduling, and quality management.

Zoom was founded in 2011 by former Cisco engineer Eric Yuan and entered this market in February 2022, when Zoom Contact Center went live in the US and Canada. Three months later it acquired conversational AI startup Solvvy, whose technology became Zoom Virtual Agent in early 2023. The bet has paid off: Zoom reported crossing 100 million dollars in annual contact center revenue in 2026, and at Enterprise Connect 2026 it unveiled Virtual Agent 3.0, a prompt driven Agent Architect, and an Agent Performance Suite for testing AI agents before deployment. Named customers include Vensure, AVI-SPL, Topaz Services, and Oxfordshire County Council.

Pricing is refreshingly public by contact center standards. Zoom sells three tiers, Essentials, Premium, and Elite, with 2026 pricing reported at 69, 99, and 149 dollars per agent per month respectively. AI Companion summaries come with every tier, but AI Expert Assist requires Elite, and Zoom Virtual Agent is a separately quoted add on. Telephony minutes and toll free numbers are metered on top, so budget beyond the sticker price.

Choose Zoom Contact Center if your company already runs on Zoom and wants contact center, phone, and meetings under one roof, or if video support matters, since few rivals handle escalation from chat to video as smoothly. It suits mid market teams modernizing from legacy on premises systems. Skip it if you need a deep standalone helpdesk with ticketing built in, or the decades of niche routing features that Genesys and NICE veterans expect.

Read the full Zoom Contact Center listing → · See Zoom Contact Center alternatives →

Know when Dialpad Ai or Zoom Contact Center changes

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