Shopping for an alternative to Certainly? It is one of many AI Agents & Chatbots and E-commerce Support tools in the directory, and the right pick depends on your budget, channels, and existing stack. Below are 33 approved alternatives that share its categories, ranked by how closely they overlap, each with its pricing and a note on when it is the better fit.
Certainly harnesses the power of Generative AI and Conversational AI tailored specifically for your business and operations, freeing you from the constraints and discomfort of one-size-fits-all solutions.
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Best AI Agents & Chatbots Best E-commerce Support
Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
Pick Gladly Sidekick for a tool that bundles a full help desk and ticketing suite.
The conversational AI platform for e-commerce brands, deeply integrated with Shopify.
Pick Gorgias for a tool that bundles a full help desk and ticketing suite.
AI-first customer service for e-commerce: self-service portal plus AI that drafts and resolves.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Empathic AI customer service for commerce brands, blending automation with brand personality.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
AI customer service agent for small and mid-size businesses, bundled with live chat and a simple help desk.
Pick Tidio Lyro if you would rather start on a free or freemium plan.
Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
AI customer service agent for e-commerce, focused on resolving tickets and driving revenue.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.
Pick Ada for a tool that is aimed at enterprise scale, security, and compliance.
Deliver Exceptional Customer Experiences with AiseraGPT & Generative AI
Pick AiseraGPT for a tool that is aimed at enterprise scale, security, and compliance.
Automate customer service interaction across chat and social channels.
Pick Aivo for a tool that adds voice and phone AI.
Enterprise conversational AI for banks, insurers, and public sector — high accuracy chat and voice automation.
Pick boost.ai for a tool that is aimed at enterprise scale, security, and compliance.
AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.
Pick Capacity for a tool that bundles a full help desk and ticketing suite.
Build a custom AI support agent trained on your data and embed it on your site in minutes.
Pick Chatbase for a tool that centers on a knowledge base and self-service.
Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat
Pick Cognigy for a tool that is aimed at enterprise scale, security, and compliance.
All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.
Pick Crisp for a tool that bundles a full help desk and ticketing suite and can start free.
Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.
Pick Decagon for a tool that is aimed at enterprise scale, security, and compliance.
AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.
Pick Duckie for a tool that is tuned for B2B and technical support.
Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.
Pick eesel AI for a tool that centers on a knowledge base and self-service.
Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.
Pick Fin by Intercom for a tool that bundles a full help desk and ticketing suite.
The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.
Pick Forethought for a tool that focuses on making human agents faster.
Freshworks' help desk with Freddy AI agents, copilot, and insights built in.
Pick Freshdesk with Freddy AI for a tool that bundles a full help desk and ticketing suite.
HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.
Pick HubSpot Breeze for a tool that bundles a full help desk and ticketing suite.
Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.
Pick Kore.ai for a tool that is aimed at enterprise scale, security, and compliance.
CRM-based customer service platform with AI agents that see the full customer, not just the ticket.
Pick Kustomer for a tool that bundles a full help desk and ticketing suite.
Levity connects to your inboxes, extracts information from emails and automates the actions that follow — so your teams can focus on building customer relationships instead of grunt work.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
AI concierge for high-stakes support in fintech, healthcare, and marketplaces — follows your procedures exactly.
Pick Lorikeet for a tool that is aimed at enterprise scale, security, and compliance.
AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.
Pick Mavenoid for a tool that centers on a knowledge base and self-service.
Affordable AI support agent that deflects tickets and hands off to your existing live chat.
Pick My AskAI for a tool that centers on a knowledge base and self-service.
Enterprise AI customer service platform with sanctioned, brand-safe generative agents.
Pick Netomi for a tool that is aimed at enterprise scale, security, and compliance.
Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.
Pick Re:amaze for a tool that bundles a full help desk and ticketing suite.
Autonomous AI agents on the Salesforce platform, grounded in your CRM data.
Pick Salesforce Agentforce for a tool that is aimed at enterprise scale, security, and compliance.
AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.
Pick Sierra AI for a tool that is aimed at enterprise scale, security, and compliance.
Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.
Pick Zendesk AI Agents for a tool that is aimed at enterprise scale, security, and compliance.
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