Certainly
AI Agents & Chatbots E-commerce Support
Certainly harnesses the power of Generative AI and Conversational AI tailored specifically for your business and operations, freeing you from the constraints and discomfort of one-size-fits-all solutions.
- Pricing
- Paid from $449/mo (2,000 conversations)
- Founded
- 2017
- Contact
- Contact page
- Phone
- United States 9295818712 Denmark 88742270
- Channels
- Chat, Email, SMS, WhatsApp, Social
- Data residency
- EU (Frankfurt, Ireland)
- Compliance
- GDPR
- Integrations
- Zendesk Salesforce Shopify Dixa Freshdesk Help Scout Gorgias Zapier
Certainly is Copenhagen's contribution to the AI agent wave, and its accent shows in the best ways: European data residency, GDPR seriousness, and commercial terms designed to reduce buyer risk rather than maximize lock-in. Founded in 2017 as BotXO and later rebranded, it has deployed more than a thousand agents that have handled over 50 million queries, for brands including Ticketmaster, GANNI, Tiger of Sweden, Quad Lock, and Entain.
The product builds autonomous agents that resolve conversations end to end across web chat, Meta channels, SMS, and email, with more than 200 integrations into help desks and commerce stacks like Zendesk and Shopify. Its most distinctive technical stance is model flexibility: agents can run on Anthropic's Claude, OpenAI's GPT, or Google's Gemini, so you are not married to one AI vendor's pricing or politics, and deployments can go live in as little as two weeks.
Pricing is published in euros and billed per conversation rather than per seat: Starter at 500 euros a month for 2,000 conversations, Pro at 1,250 for 10,000, Enterprise from 2,500. The buyer-friendly quirk is that every plan starts as a three-month pilot cancelable on a week's notice, an arrangement that says the product expects to earn its renewal.
Certainly fits European brands, and anyone selling into Europe, who want conversation-based pricing, data kept in the EU, and freedom to choose the underlying model. American enterprises chasing the biggest names will look elsewhere first; e-commerce and consumer brands with EU exposure should look here early.
Key features
- Autonomous end-to-end AI agents
- Multi-model LLM flexibility
- Web, Meta, SMS, and email channels
- Revenue and CSAT reporting
- EU data residency and GDPR
See the best Certainly alternatives →
Frequently asked questions
- How much does Certainly cost?
- Certainly is a paid product. The listed starting price is $449/mo (2,000 conversations). Compare pricing across all listed tools →
- What does Certainly integrate with?
- Certainly integrates with Zendesk, Salesforce, Shopify, Dixa, Freshdesk, Help Scout, Gorgias, and Zapier.
- What compliance standards does Certainly meet?
- Based on the vendor's own security and trust pages, Certainly claims GDPR compliance. See how that compares across vendors →
- Which support channels does Certainly cover?
- Certainly handles customer conversations over chat, email, SMS, WhatsApp, and social media.
- When was Certainly founded?
- Certainly was founded in 2017.
- What are the best Certainly alternatives?
- Popular alternatives include Gladly Sidekick, Gorgias, and Richpanel. See all Certainly alternatives →
Updated August 2026
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