How much does Certainly cost?

Certainly is a paid product. The listed starting price is $449/mo (2,000 conversations).

What does Certainly integrate with?

Certainly integrates with Zendesk, Salesforce, Shopify, Dixa, Freshdesk, Help Scout, Gorgias, and Zapier.

What compliance standards does Certainly meet?

Based on the vendor's own security and trust pages, Certainly claims GDPR compliance.

Which support channels does Certainly cover?

Certainly handles customer conversations over chat, email, SMS, WhatsApp, and social media.

What are the best Certainly alternatives?

Popular alternatives include Consio, Gladly Sidekick, and Gorgias.

Certainly

AI Agents & Chatbots E-commerce Support

Certainly harnesses the power of Generative AI and Conversational AI tailored specifically for your business and operations, freeing you from the constraints and discomfort of one-size-fits-all solutions.

Best for

European e-commerce and consumer brands, and anyone selling into Europe, that want per-conversation pricing published in euros, data kept in Frankfurt or Ireland, a choice of underlying model, and a three-month pilot they can cancel on a week's notice.

Look elsewhere if

You need voice: Certainly covers chat, email, SMS, WhatsApp and social only. US enterprises hunting the biggest-name vendors will look elsewhere first.

Pricing: Paid from $449/mo (2,000 conversations)
Founded: 2017
Contact: Contact page
Phone: United States 9295818712 Denmark 88742270
Channels: Chat, Email, SMS, WhatsApp, Social
Data residency: EU (Frankfurt, Ireland)
Compliance: GDPR
Integrations: Zendesk Salesforce Shopify Dixa Freshdesk Help Scout Gorgias Zapier

Certainly is Copenhagen's contribution to the AI agent wave, and its accent shows in the best ways: European data residency, GDPR seriousness, and commercial terms designed to reduce buyer risk rather than maximize lock-in. Founded in 2017 as BotXO and later rebranded, it has deployed more than a thousand agents that have handled over 50 million queries, for brands including Ticketmaster, GANNI, Tiger of Sweden, Quad Lock, and Entain.

The product builds autonomous agents that resolve conversations end to end across web chat, Meta channels, SMS, and email, with more than 200 integrations into help desks and commerce stacks like Zendesk and Shopify. Its most distinctive technical stance is model flexibility: agents can run on Anthropic's Claude, OpenAI's GPT, or Google's Gemini, so you are not married to one AI vendor's pricing or politics, and deployments can go live in as little as two weeks.

Pricing is published in euros and billed per conversation rather than per seat: Starter at 500 euros a month for 2,000 conversations, Pro at 1,250 for 10,000, Enterprise from 2,500. The buyer-friendly quirk is that every plan starts as a three-month pilot cancelable on a week's notice, an arrangement that says the product expects to earn its renewal.

Certainly fits European brands, and anyone selling into Europe, who want conversation-based pricing, data kept in the EU, and freedom to choose the underlying model. American enterprises chasing the biggest names will look elsewhere first; e-commerce and consumer brands with EU exposure should look here early.

Key features

Autonomous end-to-end AI agents
Multi-model LLM flexibility
Web, Meta, SMS, and email channels
Revenue and CSAT reporting
EU data residency and GDPR

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Frequently asked questions

Who is Certainly best for?: European e-commerce and consumer brands, and anyone selling into Europe, that want per-conversation pricing published in euros, data kept in Frankfurt or Ireland, a choice of underlying model, and a three-month pilot they can cancel on a week's notice. Look elsewhere if you need voice: Certainly covers chat, email, SMS, WhatsApp and social only. US enterprises hunting the biggest-name vendors will look elsewhere first.
How much does Certainly cost?: Certainly is a paid product. The listed starting price is $449/mo (2,000 conversations). Compare pricing across all listed tools →
What does Certainly integrate with?: Certainly integrates with Zendesk, Salesforce, Shopify, Dixa, Freshdesk, Help Scout, Gorgias, and Zapier.
What compliance standards does Certainly meet?: Based on the vendor's own security and trust pages, Certainly claims GDPR compliance. See how that compares across vendors →
Which support channels does Certainly cover?: Certainly handles customer conversations over chat, email, SMS, WhatsApp, and social media.
When was Certainly founded?: Certainly was founded in 2017.
What are the best Certainly alternatives?: Popular alternatives include Consio, Gladly Sidekick, and Gorgias. See all Certainly alternatives →

Listing history

Updates to the facts on this page, from vendor changes and our own re-checks.

August 2026 Starting price updated from €500/mo (2,000 conversations) to $449/mo (2,000 conversations).
August 2026 Pricing model updated from Per resolution to Paid.

See every change across the directory →

Updated October 2026

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