Kore.ai pricing (2026)
Kore.ai does not publish a price list. That is normal at the enterprise end of this market, and it is also why this page exists: below is what the billing model tells you, what comparable tools charge in public, and the numbers worth pinning down before you sign.
- Billing model
- Paid
- Published price
- Not published
- Per unit
- $0.20
- Vendor page
- Official pricing
What the price covers: XO Platform Standard Plan pay-as-you-go; $500 free credits for new workspaces; $100 minimum top-up
What Kore.ai costs at real volumes
Modelled from Kore.ai's published rates using the same formula as our cost calculator: each scenario assumes voice calls average 4 minutes. These are estimates from public list prices, not quotes, and they ignore discounts and annual commitments.
| Scenario | Conversations/mo | AI-handled | Seats | Estimated monthly | Per conversation |
|---|---|---|---|---|---|
| Small team | 1,000 | 50% | 3 | $100 | $0.10 |
| Mid-size | 5,000 | 60% | 10 | $600 | $0.12 |
| High volume | 20,000 | 70% | 30 | $2,800 | $0.14 |
How that compares
We track 11 tools that bill per AI-handled conversation. Vendors call the unit a resolution, a conversation, a ticket or a session, but they are charging for the same event: one interaction the AI handled end to end. Across that set the rate runs from $0.20 to $2, with a median of $0.90. At $0.20, Kore.ai is 1 of 11 cheapest.
Comparable tools that do publish pricing
Same billing model, prices on the record. Useful both as alternatives and as the benchmark to hold a Kore.ai quote against.
| Tool | Billing | Published price |
|---|---|---|
| Amazon Connect | Paid | $0.038/min |
| Vapi | Paid | $0.05/min + provider costs |
| Retell AI | Paid | $0.07/min |
| Consio | Paid | $30/mo (100 call minutes included) |
| Gemini Enterprise for Customer Experience | Paid | $0.50/session |
| Auto-Respond | Paid | $19-$99/mo per text channel; voice $10/mo + $1/min |
| Ajoxi | Paid | $6.39 |
| Gorgias | Paid | $10/mo |
What to ask for in a Kore.ai quote
- The per-unit rate, and exactly which events are billable: does a conversation the AI could not resolve still count?
- The platform fee that sits underneath usage, and whether it changes by tier.
- The minimum annual commitment, and what happens to unused volume at renewal.
- Overage pricing once you pass the committed volume.
- Which channels, languages and integrations sit behind a higher tier.
Frequently asked questions
- How much does Kore.ai cost?
- Kore.ai does not publish a price list; pricing is quoted per account after a sales conversation. Comparable tools that do publish rates include Amazon Connect, Vapi, Retell AI.
- Why does Kore.ai not show pricing?
- Enterprise support vendors commonly quote per account because the bill depends on volume, channels and contract length. Ask for the per-unit rate, the platform fee and the minimum commitment in writing so the quote can be compared with published alternatives.
- Is Kore.ai expensive compared with other AI support tools?
- At $0.20 per unit, Kore.ai ranks 1 of 11 cheapest among the tools we track that bill per AI-handled conversation. Those range from $0.20 to $2, with a median of $0.90.
- How is Kore.ai billed?
- Paid. There is no free tier; the published figure is the entry plan, and per-seat or usage charges accumulate on top of it.
Prices are the vendor's published list prices as we last verified them (October 2026). Vendors change pricing without notice, so confirm on their pricing page before you budget. We never take payment to change a price or a ranking.
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