eDesk pricing (2026)
eDesk starts at $45/agent/mo billed annually. What you actually pay depends on volume, so this page works the entry price through real support workloads and puts it next to what comparable tools charge.
- Billing model
- Paid
- Published price
- $45/agent/mo billed annually
- Per unit
- $0.99
- Per seat
- $45/mo
- Vendor page
- Official pricing
What the price covers: Essential plan billed annually ($55 monthly); AI Agent $0.99 per outcome, charged once per ticket
What eDesk costs at real volumes
Modelled from eDesk's published rates using the same formula as our cost calculator: each scenario assumes voice calls average 4 minutes. These are estimates from public list prices, not quotes, and they ignore discounts and annual commitments.
| Scenario | Conversations/mo | AI-handled | Seats | Estimated monthly | Per conversation |
|---|---|---|---|---|---|
| Small team | 1,000 | 50% | 3 | $630 | $0.63 |
| Mid-size | 5,000 | 60% | 10 | $3,420 | $0.684 |
| High volume | 20,000 | 70% | 30 | $15,210 | $0.761 |
How that compares
We track 12 tools that bill per AI-handled conversation. Vendors call the unit a resolution, a conversation, a ticket or a session, but they are charging for the same event: one interaction the AI handled end to end. Across that set the rate runs from $0.20 to $2, with a median of $0.945. At $0.99, eDesk is 7 of 12 cheapest.
Cheaper per unit:
- Kore.ai at $0.20 per session
- Richpanel at $0.20 per conversation
- Freshdesk with Freddy AI at $0.49 per session
- Gemini Enterprise for Customer Experience at $0.50 per session
- HubSpot Breeze at $0.50 per resolution
- Siena AI at $0.90 per ticket
Seat pricing in context
eDesk charges $45 per agent seat per month. Across the 25 tools we track with published per-seat pricing, seats run from $6.39 to $180, median $35: that puts eDesk at number 15 cheapest of 25.
Frequently asked questions
- How much does eDesk cost?
- eDesk starts at $45/agent/mo billed annually. At 5,000 conversations a month with 60% handled by AI and 10 agent seats, that works out to about $3,420 a month.
- Is eDesk expensive compared with other AI support tools?
- At $0.99 per unit, eDesk ranks 7 of 12 cheapest among the tools we track that bill per AI-handled conversation. Those range from $0.20 to $2, with a median of $0.945.
- What does a eDesk agent seat cost?
- $45 per seat per month. Across the 25 tools we track with published per-seat pricing, seats run from $6.39 to $180, median $35.
- How is eDesk billed?
- Paid. There is no free tier; the published figure is the entry plan, and per-seat or usage charges accumulate on top of it.
Prices are the vendor's published list prices as we last verified them (October 2026). Vendors change pricing without notice, so confirm on their pricing page before you budget. We never take payment to change a price or a ranking.
Keep comparing
eDesk listing eDesk alternatives All pricing compared Cost calculator Best on a budget